| 基于用户的图书馆服务质量评价方法的创始及其启示 |
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| 引用本文： | 钟德强.基于用户的图书馆服务质量评价方法的创始及其启示[J].图书情报工作,2007,51(3):60-62. |
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| 作者姓名： | 钟德强 |
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| 作者单位： | 山东财政学院图书馆 |
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| 摘 要： | 指出传统的基于馆藏的“服务社会，用户第一”服务质量评价方式已经过时
，介绍国外图书馆创始基于用户的服务质量评价方法经历的两个阶段——理论准备和
LIBQUAL+评价方法的创立推广阶段。阐述这种新服务质量评价方法让用户来评价图书馆
质量的，可以科学地衡量图书馆效益，培养图书馆质量文化，达到用户及图书馆的双赢
。
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| 关 键 词： | 基于用户 服务质量 图书馆评估 |
| 收稿时间： | 2006-05-08 |
| 修稿时间： | 2006-05-072006-09-22 |
Creation and Thoughts on User-based Evaluation Method for Library Service Quality |
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| Zhong Deqiang.Creation and Thoughts on User-based Evaluation Method for Library Service Quality[J].Library and Information Service,2007,51(3):60-62. |
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| Authors: | Zhong Deqiang |
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| Institution: | Library of Shandong University of Finance, Jinan 250014 |
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| Abstract: | This paper firstly points out that the traditional evaluation method for the library service quality which based on collections has become out of date, and the new method for the service quality evaluation based on users has been explored in many foreign libraries. The new method includes two stages: the preparation of the theory and the creation and promotion of the LIBQUAL . Then, the paper gives its views that by the new evaluation method, the library benefits can be estimated scientifically according to the quality defined by users, which will foster a culture of excellence in providing library service to put the users and libraries in a win-win situation. |
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| Keywords: | user-based service quality library evaluation |
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