| 基于组织公民行为理论的图书馆服务质量管理 |
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| 引用本文： | 曹秋霞.基于组织公民行为理论的图书馆服务质量管理[J].图书情报工作,2008,52(4):123-123. |
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| 作者姓名： | 曹秋霞 |
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| 作者单位： | 广东工业大学图书馆 |
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| 摘 要： | 本文分析了组织公民行为的概念、内涵及其对图书馆服务质量管理的影响和作用，认为要提高图书馆服务质量，重视馆员的组织公民行为，提出了激发馆员组织公民行为的对策。
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| 关 键 词： | 组织公民行为 图书馆 服务质量 |
| 收稿时间： | 2007-09-14 |
| 修稿时间： | 2007-12-10 |
ased on the theory of organizational citizenship behavior Library Service Quality Management |
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| Cao Qiuxia.ased on the theory of organizational citizenship behavior Library Service Quality Management[J].Library and Information Service,2008,52(4):123-123. |
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| Authors: | Cao Qiuxia |
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| Abstract: | This article analyzes the definition and connotation of Organizational citizenship behavior and its effects on the service quality of library, hold the view that in order to improve the library service quality, we must stress on the librarians organizational citizenship behavior, Then the author points out the tactics for enhancing the librarian’s organizational citizenship behavior. |
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| Keywords: | Organizational Citizenship Behavior Service Quality |
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