| 武汉地区“双一流”建设高校图书馆新冠肺炎疫情应对策略 |
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| 引用本文： | 袁青,陈星辰.武汉地区“双一流”建设高校图书馆新冠肺炎疫情应对策略[J].图书情报工作,2020,64(15):4-11. |
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| 作者姓名： | 袁青 陈星辰 |
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| 作者单位： | 华中科技大学图书馆 武汉 430074 |
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| 摘 要： | 目的/意义] 新型冠状病毒的出现给各行各业都带来了重大影响，也考验着高校图书馆的应急服务能力。以新冠肺炎疫情为例，探讨非常态化情境下的图书馆新型服务能力，以期为高校图书馆今后提升应急服务能力提供参考。方法/过程] 通过网络调研法、在线访谈法与实例分析法，梳理武汉地区"双一流"建设高校图书馆在疫情期间开展应急服务的情况，分析存在的问题并探索相应的解决策略。结果/结论] 高校图书馆应急服务能力面临着对于电子教参建设的关注度不高、体现图情优势的专业性特色不多、线上培训和咨询反馈的渠道有限、馆员能力和资源远程访问系统不足等问题。提高应急服务与管理的认识和规划、提升数字资源远程获取能力、提供全方位的分层服务保障、搭建基于用户需求的咨询平台、加强馆员的新型服务能力建设，将成为改善高校图书馆应急服务能力的重要举措。
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| 关 键 词： | 应急服务能力 高校图书馆 新型冠状病毒 |
| 收稿时间： | 2020-04-04 |
| 修稿时间： | 2020-05-13 |
Strategies of “Double First-Class” University Libraries in Wuhan During COVID-19 Pandemic |
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| Yuan Qing,Chen Xingchen.Strategies of “Double First-Class” University Libraries in Wuhan During COVID-19 Pandemic[J].Library and Information Service,2020,64(15):4-11. |
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| Authors: | Yuan Qing Chen Xingchen |
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| Institution: | Huazhong University of Science and Technology Library, Wuhan 430074 |
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| Abstract: | Purpose/significance] The outbreak of COVID-19 has made profound impact on all walks of life, which has also challenged the emergency service ability of university libraries. Under the crisis of COVID-19 pandemic, this paper discusses the new service capability of libraries in an abnormal situation in order to provide reference for the university libraries to enhance their emergency service capacity in the future.Method/process] By applying the methods of network investigation, online interview and case analysis, this paper introduces what emergency services the "Double First-Class" university libraries in Wuhan adopted during the pandemic, analyzes the existing problems and explores the solution.Result/conclusion] This paper points out several problems faced with emergency service capability of university libraries, such as insufficient attention to the construction of electronic textbooks, few professional features reflecting advantages of library and information science, limited channels to online training and consultation feedback, inadequate ability of librarians, and defective remote access system. Therefore, it is vital to raise the awareness of emergency services, to improve the ability of remote access to digital resources, to provide tiered services, to build a consultation platform based on user needs, to establish emergency service management system, and to strengthen the new service ability of librarians. |
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| Keywords: | emergency service university library COVID-19 |
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