| 基于LibQUAL+的高校图书馆信息服务质量评估实施过程管控机制研究 |
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| 引用本文： | 王静,李丕仕,郭太敏.基于LibQUAL+的高校图书馆信息服务质量评估实施过程管控机制研究[J].图书情报工作,2012,56(9):92-91. |
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| 作者姓名： | 王静 李丕仕 郭太敏 |
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| 作者单位： | 中国矿业大学图书馆 |
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| 基金项目： | 江苏省社会科学基金项目“高校图书馆为地方经济社会发展服务的瓶颈问题研究”，江苏省教育厅哲学社会科学基金指导项目“高校图书馆为企业信息服务及实证研究” |
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| 摘 要： | 以基于LibQUAL+的高校图书馆信息服务质量评估的实施过程为研究对象，运用项目管理理论，建立实现高校图书馆信息服务质量评估实施过程管控的主要体系。对基于LibQUAL+的信息服务质量评估实施过程的三大重要目标，即：读者样本的数据质量管控、评估过程进度管控、实施过程中的成本管控的现状和相关对策进行介绍；结合中国矿业大学图书馆信息服务质量评估项目实施过程管控的案例，规范基于LibQUAL+的高校图书馆信息服务质量评估实施过程，提高高校图书馆信息服务质量评估项目实施的执行能力。
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| 关 键 词： | LibQUAL 高校图书馆 项目管理 质量评估 实施过程 管控机制 |
| 收稿时间： | 2011-12-14 |
Information Service Quality Evaluation Process Control Mechanism in University Libraries Based on LibQUAL ＋ |
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| Wang Jing Li Pishi Guo Taimin.Information Service Quality Evaluation Process Control Mechanism in University Libraries Based on LibQUAL ＋[J].Library and Information Service,2012,56(9):92-91. |
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| Authors: | Wang Jing Li Pishi Guo Taimin |
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| Institution: | Library of China University of Mining and Technology， |
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| Abstract: | This paper takes the information service quality process control mechanism in university libraries based on LibQUAL+ as study object.Using the project management theory,the library information service quality evaluation process control of the main system are established and realized.Based on the three important goals of the information service quality evaluation implementation process based on LibQUAL+,including the sample data quality control of the readers,the evaluation process control and progress cost control of in the implementation,the present situation and relevant countermeasures are introduced.Combined with the case of information service quality evaluation project implementation process control in Library of China University of Mining and Technology,the implementation process of information service quality evaluation based on LibQUAL+ in university libraries are standard,the project implementation executive ability of information service quality evaluation in the universities library is enhanced. |
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| Keywords: | LibQUAL + university library project management quality assessment implementation process control mechanism |
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