| 基于服务接触的电子政务门户网站知识服务质量影响因素研究 |
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| 引用本文： | 宋雪雁,管丹丹,张祥青,杨嘉璇,王梦圆.基于服务接触的电子政务门户网站知识服务质量影响因素研究[J].图书情报工作,2018,62(23):22-31. |
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| 作者姓名： | 宋雪雁 管丹丹 张祥青 杨嘉璇 王梦圆 |
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| 作者单位： | 吉林大学管理学院 长春 130022 |
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| 基金项目： | 本文系国家自然科学基金应急管理项目“政府网站信息资源多维语义知识融合研究”（项目编号：71740015）研究成果之一。 |
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| 摘 要： | 目的/意义]从用户感知的角度，构建基于服务接触的电子政务门户网站知识服务质量影响因素模型，为电子政务门户网站知识服务质量优化奠定基础。方法/过程]通过问卷调查构建电子政务门户网站知识服务接触质量影响因素假设模型，运用探索性因子分析法对假设模型进行检验、修正，并对修正后的电子政务门户网站知识服务接触质量影响因素模型进行讨论。结果/结论]构建电子政务门户网站知识服务接触质量影响因素模型，从用户感知角度全面综合分析电子政务门户网站知识服务接触质量影响因素的构成。
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| 关 键 词： | 服务接触 电子政务 知识服务 服务质量 |
| 收稿时间： | 2018-05-31 |
Research on the Influencing Factors of Knowledge Service Quality of E-government Portal Based on Service Encounter |
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| Song Xueyan,Guan Dandan,Zhang Xiangqing,Yang Jiaxuan,Wang Mengyuan.Research on the Influencing Factors of Knowledge Service Quality of E-government Portal Based on Service Encounter[J].Library and Information Service,2018,62(23):22-31. |
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| Authors: | Song Xueyan Guan Dandan Zhang Xiangqing Yang Jiaxuan Wang Mengyuan |
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| Institution: | School of Management, Jilin University, Changchun 130022 |
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| Abstract: | Purpose/significance]From the perspective of user perception, a model of influencing factors of knowledge service quality based on e-government portals for service encounter is constructed, which lays the foundation for the optimization of e-government portal knowledge service quality.Method/process]A hypothesis model for the encounter quality influencing factors of e-government portal knowledge services was constructed through questionnaire survey. The hypothesis model was tested and corrected using exploratory factor analysis, and the model of encounter quality influencing factors of the revised e-government portal knowledge service was discussed.Result/conclusion] The model of the encounter quality influencing factors of e-government portal knowledge service was constructed. From the perspective of user perception, the composition of the influencing factors of encounter quality of e-government portal knowledge service was comprehensively analyzed. |
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| Keywords: | service encounter e-government knowledge service service quality |
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