| 论图书馆实时解答服务的特点及发展趋势 |
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| 引用本文： | 袁琳,徐璟.论图书馆实时解答服务的特点及发展趋势[J].中国图书馆学报,2004,30(4). |
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| 作者姓名： | 袁琳 徐璟 |
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| 作者单位： | 武汉大学信息管理学院 |
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| 基金项目： | 本文为武汉大学资助课题项目成果之一 |
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| 摘 要： | 随着信息技术的广泛应用,虚拟参考咨询服务成为当前图书馆服务的重要方式,如E-mail服务、BBS讨论组、实时解答服务等深受用户喜爱,发展迅速。其中实时解答服务成为当前图书馆参考咨询服务发展的主要方向。实时解答服务具有实时性、交互性、能动性、人工智能性等特点。实时咨询软件的研究与发展利用将成为图书馆网上参考咨询服务的主要发展趋势。参考文献9。
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| 关 键 词： | 网上参考咨询 实时解答服务 图书馆信息技术 图书馆服务 |
On the Characteristics and Trends of Real-Time Query-Answering Services |
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| Yuan Lin,Xu Jing.On the Characteristics and Trends of Real-Time Query-Answering Services[J].Journal of Library Science In China,2004,30(4). |
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| Authors: | Yuan Lin Xu Jing |
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| Abstract: | With the wide application of library information technology, virtual reference services are becoming an important way of library services. Among them there are e-mail services, BBS discussion groups, real-time query-answering services, .which are popular and rapidly developing. In this paper, the authors analyze the characteristics of real-time query-answering services, and think that they will become a main trend of online library reference services. 9 refs. |
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| Keywords: | Online reference services Real-time query-answering services Library information technology Library services |
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