| 论信息服务十大走向 |
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| 引用本文： | 王知津,徐芳.论信息服务十大走向[J].中国图书馆学报,2009,35(1). |
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| 作者姓名： | 王知津 徐芳 |
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| 作者单位： | 南开大学信息资源管理系,300071 |
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| 摘 要： | 网络信息环境下的信息服务有十大走向:服务理念从信息本位走向用户本位、服务目标从信息资源走向问题求解、服务对象从大众服务走向细分市场、服务内容从信息服务走向知识服务、服务方式从单一化走向多元化、服务人员从专门型走向复合型、服务环境从物理空间走向虚拟空间、服务时间从有限走向无限、用户角色从被动走向参与、用户经历从功能走向体验.图1.参考文献20.
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| 关 键 词： | 信息服务 知识服务 用户本位 |
Ten Trends of Information Services |
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| Wang Zhijin and Xu Fang.Ten Trends of Information Services[J].Journal of Library Science In China,2009,35(1). |
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| Authors: | Wang Zhijin and Xu Fang |
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| Abstract: | There are ten trends of information services in the networked environment, including the changes of service conception from information centered to user centered, service objectives from information resources to problem solving, service objects from the public to specific markets, service contents from information services to knowledge services, service patterns from unitary to diversified ones, service personnel from special to cross disciplinary one, service environments from physical to virtual ones, service time from limited to unlimited one, user roles from passive to active ones, and user experiences from functional to experiential ones. 1 fig. 20 refs. |
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