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| 基于用户需求的图书馆用户满意实证研究 | |
| 引用本文： | 曹树金,陈忆金,杨涛.基于用户需求的图书馆用户满意实证研究[J].中国图书馆学报,2013,39(5):60-75. |
| 作者姓名： | 曹树金 陈忆金 杨涛 |
| 作者单位： | 1. 中山大学资讯管理学院 2. 仲恺农业工程学院 3. 华南师范大学图书馆 |
| 摘 要： | 通过对图书馆用户满意和用户需求的研究成果进行梳理,分析图书馆用户满意的构成维度、影响因素、用户需求特征,以及用户需求与满意之间的关系；从需求角度出发,构建图书馆用户满意度模型.采用问卷法对高校图书馆和公共图书馆的用户进行调查以收集原始数据,采用结构方程模型进行模型验证.研究发现:用户需求与感知的不一致会直接影响其对图书馆的满意度；图书馆用户整体满意度由信息资源满意、信息服务满意、信息系统满意组成,这三种满意度分别都会正向影响图书馆整体满意度；信息资源满意会正面影响信息系统满意,信息服务满意会正面影响信息资源满意,而信息系统满意也会正面影响信息服务满意. |
| 关 键 词： | 图书馆 信息需求 用户需求 用户满意 |
| 收稿时间： | 2013/1/24 0:00:00 |
An Empirical Study on Library User Satisfaction Based on User Needs |
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| Cao Shujin,Chen Yijin and Yang Tao.An Empirical Study on Library User Satisfaction Based on User Needs[J].Journal of Library Science In China,2013,39(5):60-75. | |
| Authors: | Cao Shujin Chen Yijin and Yang Tao |
| Abstract: | The composition of user's satisfaction, influential factors, characteristics of user needs, as well as the relationship between user needs and satisfaction were analyzed. Then from the perspective of user needs, a library user satisfaction model was built. Questionnaires were used to collect raw data from users of libraries in universities and public libraries, and the SEM was used for model validation. It was found that:the inconsistency of user needs and perception would directly affect users' satisfaction. User needs are satisfied through information resources, information services and information systems, and these three kinds of satisfaction positively affect users' overall satisfaction of library. Satisfaction of information resources would positively affect satisfaction of information systems, and satisfaction of information services would positively affect that of information resources, and satisfaction of information systems would positively affect that of information services. 3figs. 12tabs. 33refs. |
| Keywords: | Libraries Information needs User needs User satisfaction |
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