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In recent decades, more information has become increasingly available on the Web. Every user can actively participate in the generation and exchange of information. Investigating the quality of user-generated content (UGC) has therefore become a necessity and an ever-increasing challenge. In collaborative environments where users collect, share and build a knowledge base, trust is an important factor. If, for example, we as users trust UGC on the Web, this influences our interaction with this content. The aim of our research is to propose a model for the evaluation of trust in UGC. Based on the available research results, we define a model for measuring trust in collaborative environments. Our approach is based on three dimensions: stability, credibility and quality. These three concerns are combined to create a trusted translator. We use a real-world data set of the social annotation platform Genius to calculate the value of our trust in an annotation. Based on this case study, we show which insights can be gained by calculating the trust in such an environment. When information has specific qualities, our approach will enable the user to better determine which information offers the highest level of trust. 相似文献
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Social commerce (s-commerce) has become increasingly impactful to e-commerce and has generated potential economic benefits. With the rise of online privacy concerns, we have seen the need to explain how concerns about privacy affect consumers’ social interaction behavior and purchase decision-making on s-commerce sites. Synthesizing the privacy-trust-behavioral intention (PTB) and consumer decision-making models, this study proposes a comprehensive model by specifically refining its privacy and trust from an institutional perspective and investigating the influences of social interaction on purchase intention and actual purchase behaviors. Our results found that institutional privacy assurance positively influences institutional-based trust, which, in turn, affects online social interactions, and consequently increases the likelihood of product purchases on s-commerce sites. Theoretical development of this research contributes to both marketing and information systems disciplines in the social media era. 相似文献
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We argue that the notion of trust, as it figures in an ethical context, can be illuminated by examining research in artificial
intelligence on multi-agent systems in which commitment and trust are modeled. We begin with an analysis of a philosophical
model of trust based on Richard Holton’s interpretation of P. F. Strawson’s writings on freedom and resentment, and we show
why this account of trust is difficult to extend to artificial agents (AAs) as well as to other non-human entities. We then
examine Margaret Urban Walker’s notions of “default trust” and “default, diffuse trust” to see how these concepts can inform
our analysis of trust in the context of AAs. In the final section, we show how ethicists can improve their understanding of
important features in the trust relationship by examining data resulting from a classic experiment involving AAs. 相似文献
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Companies are increasingly relying on social media brand communities to interact with consumers and achieve business values. Thus, it is essential to understand how companies can extract value from consumers in social media brand communities. We develop a model clarifying the dual concept of consumer value and illustrating how consumer-perceived value can be transformed into consumer-generated value from a trust transfer perspective. Specifically, we identify three types of consumer-perceived value: utilitarian, hedonic, and social. We capture consumer-generated value in terms of purchase intention and social media word of mouth. Using a two-wave survey, our results strongly support the research model. Specifically, the three types of consumer-perceived values positively affect consumer trust in social media brand communities, which in turn leads to trust in brand and in social media and, thereafter, consumers’ subsequent social media word of mouth and purchase intentions. Our study makes several contributions to the strategic information systems literature concerning leveraging social media brand communities into business strategies. Theoretically, our study expands the understanding of the dual concept of consumer value in social media brand communities through the trust transfer theory. Practically, our study delivers insights for companies into how social media brand communities can be used as a strategic tool for achieving business values. 相似文献
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Knowledge sharing can be viewed as an organizational innovation that has the potential to generate new ideas and develop new business opportunities through socialization and learning process of knowledge workers. Moreover, numerous scholars have proposed that interpersonal trust is an important facilitator of knowledge sharing. This study aims to develop a research model examining how organizational support influences the intention to facilitate knowledge sharing through organizational perceptions of innovation characteristics (perceived relative advantage and compatibility) and interpersonal trust. Data from a survey of senior executives in Taiwan were used to test the proposed research model. Confirmatory factor analysis was conducted to examine the validity of the measurement model, and the structural model also was analyzed to test the associations hypothesized in the research model. The results showed that organizational support is positively associated with organizational perceptions of innovation characteristics (perceived relative advantage and compatibility) and interpersonal trust, which in turn are positively related to organizational intention to facilitate knowledge sharing. Implications for organizations are also discussed. 相似文献
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Trust has been shown to play an important role in the adoption of information and communication technology (ICT) on an individual and firm level, but has received relatively little attention on a national level. In this paper we examine the impact of generalized trust, as measured by the World Value Survey, on the adoption of ICT products and related phenomena (e.g., such issues as Telecommuting and services such as E-Government Readiness), at a national level, while controlling for a nation's wealth. Because national trust levels having changed over time, we also examine how the rate of change in trust has impacted the adoption of ICT and ICT related phenomenon. Our findings provide strong empirical support for the argument that trust impacts national level adoption. The results are robust as we consider multiple variables and data sources. We also show that changes in trust rates are generally associated with corresponding changes in ICT adoptions. 相似文献
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虽然非正式制度占制度环境的比重远超过正式制度，但现有研究集中于探讨地区正式制度环境对创业的影响，对非正式制度环境与创业之间的关系研究较少。本研究致力于揭示地区社会信任这一重要的非正式制度对个体创业的影响。基于理论分析和来自全球31个国家的101595条个体创业数据的实证检验发现：（1）地区外群体社会信任对个体创业有正向影响，地区内群体社会信任对个体创业有负向影响，说明社会信任的确是个体创业的重要影响因素；（2）创业知识和技能以及创业网络能强化外群体社会信任对个体创业的正向影响，弱化内群体社会信任对个体创业的负向影响，说明创业知识和技能以及创业网络有助于个体更好地利用外群体社会信任伴随的潜在机会和抵御内群体社会信任伴随的可能威胁。此外，进一步的分析发现地区社会信任通过影响个体识别创业机会进而对个体创业产生影响。本研究将关注点从正式制度环境转移到非正式制度环境，不仅能丰富和拓展非正式制度环境与创业相关研究，而且对个体制定创业决策和国家优化创业环境有重要启示。 相似文献
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Information and communication technology is regarded as a critical means of addressing rural problems of information deficiency, ineffective communication and emotional disconnection. Most studies on information and communication technology for development (ICT4D) can be categorized as a top-down development approach and are often theoretical research or case studies conducted using qualitative methods. In this study, we discuss a new phenomenon of citizen-led information practices in rural areas driven by the rural community and its citizens. By employing a mixed-method approach combining case studies and social network analysis (SNA), we explore how ICT4D can be achieved through citizen-led information practices. This study makes theoretical contributions to the study of ICT4D and information practices as well as the mixed-method approach, which deepen our understanding of the citizen-led information practices of ICT4D. This study also provides practical suggestions to the governments, enterprises, social organizations and rural communities in ICT4D practices and ICT function design. 相似文献
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This study enhances the existing literature on online trust by integrating the consumers’ product evaluations model and technology adoption model in e-commerce environments. In this study, we investigate how perceived value influences the perceptions of online trust among online buyers and their willingness to repurchase from the same website. This study proposes a research model that compares the relative importance of perceived value and online trust to perceived usefulness in influencing consumers’ repurchase intention. The proposed model is tested using data collected from online consumers of e-commerce. The findings show that although trust and e-commerce adoption components are critical in influencing repurchase intention, product evaluation factors are also important in determining repurchase intention. Perceived quality is influenced by the perceptions of competitive price and website reputation, which in turn influences perceived value; and perceived value, website reputation, and perceived risk influence online trust, which in turn influence repurchase intention. The findings also indicate that the effect of perceived usefulness on repurchase intention is not significant whereas perceived value and online trust are the major determinants of repurchase intention. Major theoretical contributions and practical implications are discussed. 相似文献
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On the basis of the Chinese schema, we propose that internal social capital manifests itself in the form of ‘guanxi’, trust, and norms. We discuss the concept of interpersonal relationships within the context of Chinese culture by embedding the guanxi concept into a model to investigate the relationships among the three dimensions. We used a survey-based methodology to collect data from 230 employees of the top 100 high-technology firms in Taiwan and structural equation modelling (SEM) with LISREL 8.54 to examine the hypotheses model. The results indicated that at the individual level, guanxi is positively related to both trust and norms, which are also positively related to knowledge sharing. The mediating effects of trust and norms were also found to be significant. Trust directly influences knowledge sharing, and plays a mediating role between knowledge sharing and guanxi. This suggests that knowledge sharing is likely to occur when trust exists among employees. The results further indicate that norms mediate the relationship between guanxi and knowledge sharing. Guanxi among members influences knowledge sharing; therefore, organizations require a feasible solution using the relational norms mechanism. Previous studies have either emphasized the direct influence of social capital or regarded all variables to be of similar importance for knowledge sharing; however, no clear explanations have been provided explaining its influence on knowledge sharing. We advance understanding of why social capital enhances knowledge sharing among employees and the means by which this occurs. 相似文献
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The Internet of Things (IoT) might yield many benefits for organizations, but like other technology adoptions may also introduce unforeseen risks and requiring substantial organizational transformations. This paper analyzes IoT adoption by organizations, and identifies IoT benefits and risks. A Big, Open, Linked Data (BOLD) categorization of the expected benefits and risks of IoT is made by conducting a comprehensive literature study. In-depth case studies in the field of asset management were then executed to examine the actual experienced, real world benefits and risks. The duality of technology is used as our theoretical lens to understand the interactions between organization and technology. The results confirm the duality that gaining the benefits of IoT in asset management produces unexpected social changes that lead to structural transformation of the organization. IoT can provide organizations with many benefits, after having dealt with unexpected risks and making the necessary organizational changes. There is a need to introduce changes to the organization, processes and systems, to develop capabilities and ensure that IoT fits the organization’s purposes. 相似文献
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随着社会化商务的兴起,一种新的商业模式即社会化购物社区诞生了。对于社会化购物社区,消费者的购买转化率至关重要,然而到目前,还尚未有文献探讨社会化购物社区的技术特征对消费者购买意向的作用机制。本研究基于刺激-机体-反应框架,从认知信任和情感信任的集成视角,构建了社会化购物社区技术特征与消费者购买意向的关系模型。以社会化购物社区美丽说中的成员作为调查对象进行实证分析,结构方程模型分析结果表明,社交性技术特征显著正向影响消费者对社区诚实的认知信任和对社区的情感信任;自我参照性技术特征显著正向影响消费者的认知信任和情感信任;消费者对社区的认知信任和情感信任又最终对消费者通过社区购买产品的意向产生正向影响;情感信任对购买意向的作用要强于认知信任。研究结果为社会化购物社区提供商通过设计与监控社区的技术特征来提高社区的购买转化率提供了有价值的理论依据和建议。 相似文献
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社会资本在我国扶贫开发战略中具有重要的作用。社会资本是贫困户获取资源和机会的重要渠道,是影响扶贫工程有效性及其产出效益的重要因素。文章从理论角度分析了社会资本及其经济影响,指出了我国贫困地区农村社会网络封闭性和内部分化、传统的规范认同失效和社会信任度弱化的现状特点,从实践角度探索了良好的社会资本对于贫困家庭脱贫解困,以及提升扶贫工作效率的促进作用。研究提出了培育贫困地区社会资本的3个重要途径,即着力构建贫困地区多元、新型的社会网络,着力提升民众对政府的信任度,着力营造与完善贫困地区的社会制度和规范建设。 相似文献
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作为一种社会资本，信任具有降低创业风险、提高创业者心理安全感、促进信息传递以及激励创业合作等作用，是影响创业结果的重要因素。在“差序格局”较为突出的农村地区，创业者在与利益相关者互动时往往面临着棘手的人际信任问题，但现有文献对于农村创业者如何构建人际信任却缺乏探究。鉴于此，本文运用扎根理论的编码程序对CCTV《致富经》栏目有关创业者遭遇和解决人际信任问题的52个创业故事进行编码分析和理论提炼。研究发现，首先，创业者在农村创业过程中往往面临源自社会制度、个体特征和互动经历的信任问题；其次，获取认同意愿、利用第三方媒介、采取可信赖行为以及进行情感沟通等行动机制及其组合有助于创业者解决不同来源的信任问题；最后，采取上述行动机制及其组合亦有助于获得利益相关者的认知信任和/或情感信任。本研究构建的“信任问题情境-信任构建行为-信任结果”理论框架丰富了农村创业情境下的信任问题研究，并为农村创业者提供借鉴与启发。 相似文献
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The existing literature has given little consideration to social values of information technology in general or of wireless technology in particular. The purpose of this paper is thus to shed new light on this issue. Based on an interpretive case study, we examine two healthcare organisations and discover that social values are often manifested beyond, as well as within, organisations. A matrix of social values in relation to technology changes and their interactions with various stakeholders is further discussed. The matrix helps understand how various social values emerge from and revolve around organisations’ strategic management of information technology. The implications of the findings about social values are discussed and future research directions are suggested. 相似文献
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Strategic alliances require mutual trust and collaboration between organizations. To increase alliance performance, organizations in a strategic alliance are more likely to interpret each other’s equivocal behaviors in a positive way to sustain the stability of the relationship. Different from traditional mechanisms to build interorganizational trust, blockchain facilitates trust among alliance partners via its technology advantages, for example, public ledger and distributed consensus. The decentralized and distributed nature of a blockchain-based system assures that no single organization can add information to the chain without an approval from the alliance, nor can it make unilateral changes in the system. Drawing from the Affordance Theory, we propose an exploratory research design to understand the structure of a blockchain-based system, as well as how this blockchain-based system influences interorganizational trust in a strategic alliance and how blockchain-enabled interorganizational trust influences alliance performance. The case studies of two eastern banks indicate that the technical features of blockchain can help reduce equivocal behaviors and improve interorganizational trust. We discuss the findings and conclude the paper with implications. 相似文献
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Abuse of information entrusted to organizations can result in a variety of privacy violations and trust concerns for consumers. In the event of violations, a social media brand or organization renders an apology – a form of social account – to alleviate users’ concerns and maintain user membership and engagement with the platform. To explore the link between apology offered by a social media brand or organization and the users’ trust dynamics in the brand’s services, we study how organizational integrity can contribute to reducing individuals’ privacy concerns whiles increasing or repairing their trust. Drawing on organizational behavioral integrity literature, our proposed research model suggests that the persuasiveness of an apology following a data breach affects users’ trust or spillover trust through their perceptions of the degree of alignment between the words in the apology and the actions of the violating entity. Based on a survey of Facebook users, our findings show that persuasiveness of an apology has a significant impact on users’ perceptions of the alignment between the social media brand’s (i.e. Facebook) words and subsequent actions. These perceptions impact social media brand trust (i.e. users’ trust in Facebook and allied services such as Instagram). We also find that, post data breach incidence, while integrity of the social media organization partially mediates the relationship between persuasive apology and users’ trust, it fully mediates the relationship between the persuasive apology and the privacy concerns expressed by the users. However, users’ privacy concerns do not contribute much to the repair of trust needed to maintain their membership. 相似文献