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《The Reference Librarian》2013,54(79-80):35-44
Summary This article discusses the fallacy that real-time and asynchronous digital reference software are fundamentally different. Instead the author argues that the only real difference is lag time, and that this difference does not support the separation of digital reference functions. An attempt is made to create a unified model for digital reference and digital reference functions. Lastly, the author presents some practical considerations for libraries seeking to purchase digital reference software. 相似文献
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《The Reference Librarian》2013,54(85):127-137
SUMMARY Digital reference service (also known as virtual reference) has become a contentious topic in the library literature, as some critics feel that it threatens reference service more than it enhances it. Through this paper it is hoped that the debate can be refocused after a careful assessment of what exactly digital reference technology can afford and what social impact such affordances could bring. The suggestion will be made that digital reference should be employed as a means to provide reference service as long as the service is designed to play to the strengths of the technology. As such, it is recommended that libraries pursue digital reference service that is local, professional, and with privacy constraints. 相似文献
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《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
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《The Reference Librarian》2013,54(79-80):45-56
Summary The profound impact of digital reference claimed by its proponents is overstated. Librarians tend to overvalue technology, assume its intrinsic value in improving library operations and services, and undervalue the human factor of librarian expertise and professional competence. Overstating the impact of trends within librarianship is a cyclically recurring phenomenon and the hype surrounding digital reference is a current example. In most libraries, the adoption of digital reference is not likely to be cost effective nor its utility an improvement on structures already in place and functioning well. Librarians have difficult decisions to make regarding the allocation of resources. The superiority of traditional reference approaches should not be gainsaid by misdirected emphasis on digital reference. 相似文献
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《The Reference Librarian》2013,54(79-80):1-17
Summary Real time digital reference services are now a standard part of reference work in medium to large sized libraries as well as numerous smaller libraries. Aside from the basic questions of whether or not this new computer service will flourish, are the day-to-day activities which make it possible. The contributors to this gathering of opinion and pragmatic activity offer numerous reports and theory about the development and growth of the new approach to answering reference questions. There is a wide diversity of methods and ideas about how digital reference service should be offered to the public. All taking part in this discussion speak from experience and considerable thought about a revolutionary new idea. 相似文献
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《The Reference Librarian》2013,54(95-96):173-186
Abstract The Assessing Quality in Digital Reference project is a first step toward understanding the cost of digital reference services in libraries. This article presents three measures isolated by project participants as being most useful for their immediate needs: total cost of providing digital reference service, the cost of digital reference service as a percent of the total reference budget, and the cost of reference as a percent of the total library or organizational budget. In addition, it reviews selected outstanding issues in the ongoing question of how to determine the cost of reference services in libraries and offers direction for further study toward a general cost model for information services. 相似文献
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《The Reference Librarian》2013,54(79-80):113-120
Summary This article offers practical suggestions for doing chat reference, including setting up, using language, interviewing techniques, and composing responses. It contains comparisons to in-person, phone, and email reference techniques. 相似文献
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《The Reference Librarian》2013,54(95-96):81-98
Abstract As digital and chat reference services become established as another way to do business, many libraries juggle the delivery of consortial and local virtual reference services. Balancing services without overtaxing staff and resources presents a number of challenges. How, for example, do libraries staff more than one chat reference service in addition to traditional services? Or more critically, how are subject specialists used to their greatest advantage in a multi-type library service? This article explores the benefits and issues of offering service at the statewide and local level based on OSU's experience and describes how OSU responded to these issues. 相似文献
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《The Reference Librarian》2013,54(95-96):149-172
Abstract In spite of the explosion of interest in virtual reference and instruction, assessment of digital reference remains relatively uncharted territory in the library literature. What standards exist for online reference and instruction and how can they be used to assess the innovative new merged online reference environment at the Dr. Martin Luther King, Jr. Library? Led by co-unit heads from the former San Jose Public Library Main Branch and the San Jose State University Clark Library, the merged reference unit is a unique testing ground for perceived differences between public and academic reference service. Evaluation of both the online and the live merged reference environment is crucial and will be necessary to determine what is working and what is not. This paper will discuss plans for current and future assessment of digital reference including e-mail, live online reference, and online instruction. 相似文献
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《The Reference Librarian》2013,54(93):3-22
Abstract Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated. 相似文献
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《The Reference Librarian》2013,54(89-90):179-191
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《The Reference Librarian》2013,54(85):33-41
SUMMARY The Internet Public Library is an experimental educational initiative of the University of Michigan School of Information. The author, a Michigan alumna, argues that the Internet Public Library can play a role in the education of reference librarians, with particular attention to the traditional reference skills it fosters. She discusses her own experience with the IPL and QRC, its digital reference tool, as a library student, positing that the value of the IPL lies in the way it renders individual aspects of the reference process explicit and forces its users to examine them piece by piece. 相似文献
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《The Reference Librarian》2013,54(73):243-252
Abstract This article identifies and discusses the particular information needs of the growing community of remote users of academic libraries. In addressing the practical considerations of providing reference assistance to this group, the authors concentrate on telephone and e-mail reference, the use of video technology and the World Wide Web. The article also discusses the importance of having a dedicated distance education librarian to ensure that the needs of remote library users are given high priority. 相似文献
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《The Reference Librarian》2013,54(72):219-228
Abstract A reference librarian frequently provides assistance in disciplines with which he is not well acquainted as to terminology or fundamental principles. Whether an advanced subject degree has been obtained or not, reference librarians have an obligation to themselves and the community they serve to broaden and expand their subject knowledge continually. This article outlines the justifications for gaining subject knowledge and the kinds of subject knowledge that reference librarians should possess, as well as offering practical suggestions for its acquisition. 相似文献
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David A. Tyckoson 《图书馆管理杂志》2013,53(6-7):581-600
ABSTRACT In this article, the author reviews the history of reference service from a management perspective. Topics covered include: definitions of reference service; staffing; service models; modes of communication, including remote reference services; collections; education and training; and assessment. The author discusses changes over time and current challenges for reference managers. This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 259–278, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556936. 相似文献
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《College & Undergraduate Libraries》2013,20(4):31-42
Abstract Binghamton University Libraries implemented an IM reference service using the Trillian client to monitor multiple IM accounts at two distinct reference service points. This paper addresses the process and practical considerations of implementing the service including selection of the appropriate software, creation of IM accounts for each service, development of a staffing schedule, and training of reference staff. Also included is an outline of future plans for improving IM services for students and academic library users. 相似文献
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《Slavic & East European Information Resources》2013,14(2-3):183-217
SUMMARY This article presents a survey of digital reference trends in the United States with an emphasis on services for Slavic and East European studies. It is based on the author's experience as a Slavic reference librarian at the University of Illinois (Slavic Reference Service) and the Library of Congress (European Division). Topics include the conflict between print and digital resources, coping with electronic serials, full-text databases and websites, digital communication tools such as e-mail, chat, and web forms, the proliferation of websites from Eastern Europe and the NIS, and opportunities for bibliographic instruction via the web. The article concludes with suggestions for keeping current and ideas for possible reference collaboration among Slavic and East European studies librarians. 相似文献