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1.
《The Reference Librarian》2013,54(79-80):113-120
Summary This article offers practical suggestions for doing chat reference, including setting up, using language, interviewing techniques, and composing responses. It contains comparisons to in-person, phone, and email reference techniques. 相似文献
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《The Reference Librarian》2013,54(85):1-17
SUMMARY Telephone reference services have been present in libraries for over seventy-five years. Chat reference services are a very recent addition to library services. Telephone and chat reference share some characteristics and the future of chat reference may be seen through an examination of the history of telephone reference. This article will examine issues of policy, staffing, and technology for telephone and chat reference. 相似文献
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David A. Tyckoson 《图书馆管理杂志》2013,53(6-7):581-600
ABSTRACT In this article, the author reviews the history of reference service from a management perspective. Topics covered include: definitions of reference service; staffing; service models; modes of communication, including remote reference services; collections; education and training; and assessment. The author discusses changes over time and current challenges for reference managers. This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 259–278, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556936. 相似文献
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《The Reference Librarian》2013,54(85):127-137
SUMMARY Digital reference service (also known as virtual reference) has become a contentious topic in the library literature, as some critics feel that it threatens reference service more than it enhances it. Through this paper it is hoped that the debate can be refocused after a careful assessment of what exactly digital reference technology can afford and what social impact such affordances could bring. The suggestion will be made that digital reference should be employed as a means to provide reference service as long as the service is designed to play to the strengths of the technology. As such, it is recommended that libraries pursue digital reference service that is local, professional, and with privacy constraints. 相似文献
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《The Reference Librarian》2013,54(79-80):35-44
Summary This article discusses the fallacy that real-time and asynchronous digital reference software are fundamentally different. Instead the author argues that the only real difference is lag time, and that this difference does not support the separation of digital reference functions. An attempt is made to create a unified model for digital reference and digital reference functions. Lastly, the author presents some practical considerations for libraries seeking to purchase digital reference software. 相似文献
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《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
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《The Reference Librarian》2013,54(2):5-16
ABSTRACT It has been established that much of the assistance provided to library patrons at reference desks does not require the knowledge and expertise of a professional librarian. Is the same thing true of the telephone calls received at reference desks in academic libraries? This article reports the results of one academic librarian's reference desk transaction log analysis which focuses on the categories of assistance provided to patrons who called the library's reference desk. 相似文献
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《The Reference Librarian》2013,54(79-80):101-112
Summary This article explores digital reference and offers practical advice to those interested in implementing a digital reference desk in their library. Digital/chat/online reference services are defined and practical guidelines on staffing, selecting and troubleshooting hardware and software, training, and marketing are offered for those establishing such a service. 相似文献
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《The Reference Librarian》2013,54(89-90):179-191
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《The Reference Librarian》2013,54(79-80):67-99
Summary Libraries have begun to add chat reference as a method to deliver reference service to remote user populations. To deliver quality service in a timely fashion, libraries need to construct a Virtual Ready Reference Collection (VRRC) of elite ready reference Web sites most often used during the chat reference interaction. This article explores the collection development steps needed to create a VRRC that is most beneficial on the local level. The value in creating this collection lies not just in the end product, but also in the process, which serves as a valuable training exercise. Selecting and maintaining the virtual ready reference collection will enhance the chat reference librarians' ability to deliver service in the chat reference environment. 相似文献
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《The Reference Librarian》2013,54(2):31-40
ABSTRACT A selective annotated bibliography of literature about reference services from 1984 to the present. The selected writings highlight how reference service has been challenged and changed over the last 20 years as a result of technological advances, shifts in information-seeking behavior, and inadequate monetary and human resources. This bibliography is meant to provide further reading on the topics covered by the articles in this issue on the current state and future of reference services. 相似文献
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《The Reference Librarian》2013,54(93):3-22
Abstract Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated. 相似文献
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《The Reference Librarian》2013,54(93):129-136
Abstract Reference service in all types of libraries could be improved if librarians actively adopted the mindset of the Golden Rule. The Rule is expressed in some form in many world religions and instructs us to treat others how we would like to be treated. This approach has applicability not only in face-to-face reference transactions, but also in virtual reference. The empathetic reference librarian should be alert to both verbal and non-verbal clues that can indicate how a patron would like to be treated. 相似文献
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《The Reference Librarian》2013,54(91-92):5-22
Summary Reference works were present in the earliest libraries; and their numbers have grown inexorably ever since. They consume an increasing share of library acquisitions budgets. This article traces the evolution of reference collections, drawing on experiences at the author's library. The author concludes that while reference questions will always be with us; it is perhaps less certain that they will always be answered from “reference works” in collections labeled “reference.” 相似文献
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《The Reference Librarian》2013,54(72):219-228
Abstract A reference librarian frequently provides assistance in disciplines with which he is not well acquainted as to terminology or fundamental principles. Whether an advanced subject degree has been obtained or not, reference librarians have an obligation to themselves and the community they serve to broaden and expand their subject knowledge continually. This article outlines the justifications for gaining subject knowledge and the kinds of subject knowledge that reference librarians should possess, as well as offering practical suggestions for its acquisition. 相似文献
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Anthony Verdesca 《The Reference Librarian》2013,54(1):81-88
ABSTRACT Reference Service has been regarded as a required course in the curricula at all levels of library education in Pakistan. An analysis of the contents of reference service course and teaching methodologies of the country's seven of the eight graduate library schools reveals that reference service practices of the 1960s and 1970s predominate, along with a wider absence of electronic reference sources and newer technologies, non-availability of competent teachers, and poor lab facilities. Suggestions include revision of curricula, arrangement to train reference teachers in developed countries, improvement of laboratories, and organization of continuing education programs. 相似文献
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《The Reference Librarian》2013,54(85):19-31
SUMMARY The authors explore the historical development of e-mail reference services in general, and report on the evolution of this service in their own library. Based on evidence from their own service and from reports in the literature, they propose a connection between e-mail reference service and broader library services including circulation, interlibrary loan, and even acquisitions, through which the reference librarian receives questions traditionally directed elsewhere. The e-ref button presents an unexpected avenue of librarian-to-librarian communication, both within and beyond one's home institution. Implications are discussed. 相似文献
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《The Reference Librarian》2013,54(79-80):45-56
Summary The profound impact of digital reference claimed by its proponents is overstated. Librarians tend to overvalue technology, assume its intrinsic value in improving library operations and services, and undervalue the human factor of librarian expertise and professional competence. Overstating the impact of trends within librarianship is a cyclically recurring phenomenon and the hype surrounding digital reference is a current example. In most libraries, the adoption of digital reference is not likely to be cost effective nor its utility an improvement on structures already in place and functioning well. Librarians have difficult decisions to make regarding the allocation of resources. The superiority of traditional reference approaches should not be gainsaid by misdirected emphasis on digital reference. 相似文献