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1.
《The Reference Librarian》2013,54(74):55-73
Summary This article begins by summarizing national findings of e-mail reference services in academic and public libraries. It next describes types of e-mail reference services as well as commonalities, differences, appearance of the question form, audience, and turnaround time for selected Colorado libraries. The article then focuses on giving a detailed overview and analysis of two years of Colorado State University's e-mail reference experiences. The number, type of question, who/where the questions come from, and to whom the questions are sent are examined. The unexpected uses of the service are identified. Lastly, broader issues to do with e-mail reference services are discussed. This article is based on a presentation given at the Internet Librarian2000 conference. 相似文献
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ABSTRACT This article provides guidance in using the needs assessment process as a planning tool specifically for library services supporting distance learning programs. The first section covers pre-assessment planning activities, which include defining the specific purpose or purposes of the assessment, assigning responsibility for various aspects of the project, establishing time frames, and defining target groups. The section related to conducting the assessment itself discusses, along with other issues, selecting data collection tools and constructing questions. Promotion of the assessment and methods of encouraging participation are also considered. Since Interlibrary Loan and Document Delivery personnel are an integral part of library services, they may be called upon to support distance learning programs. Thus, topics discussed in this article will be applicable to their situations. 相似文献
3.
《图书馆管理杂志》2013,53(1-2):265-302
Abstract In order to have a successful library program for distance education students, librarians must understand who their students are, as well as what their students want and need. Of course, the best way to get this information is to ask the students. The ACRL Guidelines for Distance Learning Library Services emphasize this point, encouraging librarians to regularly survey students involved in distance education and off-campus programs. This paper is based on two student surveys, one conducted by the Coordinator of Library Services for Distance Education at the University of Iowa and the other conducted by the Distance Librarian at University of the West Indies, Mona Campus. The paper focuses on the issues that librarians confront when they conduct a survey of distance education students. In addition, it covers details on writing and developing a survey instrument, including the need to ask the right questions in a proper manner and the need to arrange the questions and information in a user-friendly format. The results of the two surveys are presented, including a comparison of some data between the two programs. 相似文献
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Donna R. Berryman 《Medical reference services quarterly》2013,32(3):271-279
AbstractThis article will help librarians understand how different philosophical stances influence the process of developing a research question and the different methodologies and methods available to help answer that question. Understanding this will help librarian researchers make appropriate choices regarding methods and methodology for the research questions they are seeking to answer. Also included is a table showing the two main types of inquiry (qualitative and quantitative) with their associated methodologies and methods, the basic assumptions underlying each, and the pros and cons of each methodology. 相似文献
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《期刊图书馆员》2013,64(3):21-24
Abstract Implementation of the proposed revisions to AACR2 will bring changes to our libraries in both technical and public services. This article identifies some of those changes and poses several questions which may need to be addressed in the implementation process. A brief proposal for dealing with training issues is also given. 相似文献
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《The Reference Librarian》2013,54(85):51-80
SUMMARY An analysis of 96 question and answer pairs from the Bayside Library Ask a Librarian Service found that 54 percent of the queries were received from Bayside residents. Forty-seven percent of the e-mail reference questions were classed as research queries. Although only 25.1 percent of the queries were submitted for formal education purposes, all of these were research questions, and took longer than any other category to answer. In 2001, only 6 of the 54 questions submitted were tertiary level questions, but it took a median time of 95 minutes to answer each one. The 24 general interest category questions took a median time of 47.5 minutes to answer, which is almost half the time it took to answer a tertiary level query. Librarians from three other public libraries in Victoria offering e-mail reference were interviewed, and compared and contrasted with the Bayside Library Service. Issues of disproportionate labour, the appearance of the passive role of the e-mail reference user, and the wisdom of public libraries devoting significant resources to answer questions for formal education were raised. 相似文献
7.
《图书馆管理杂志》2013,53(1-2):217-226
Abstract A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success. 相似文献
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Glyneva Bradley-Ridout Erica Nekolaichuk Trevor Jamieson Claire Jones Natalie Morson Rita Chuang Elena Springall 《Journal of the Medical Library Association》2021,109(3):382
Objective:To compare the accuracy, time to answer, user confidence, and user satisfaction between UpToDate and DynaMed (formerly DynaMed Plus), which are two popular point-of-care information tools.Methods:A crossover study was conducted with medical residents in obstetrics and gynecology and family medicine at the University of Toronto in order to compare the speed and accuracy with which they retrieved answers to clinical questions using UpToDate and DynaMed. Experiments took place between February 2017 and December 2019. Following a short tutorial on how to use each tool and completion of a background survey, participants attempted to find answers to two clinical questions in each tool. Time to answer each question, the chosen answer, confidence score, and satisfaction score were recorded for each clinical question.Results:A total of 57 residents took part in the experiment, including 32 from family medicine and 25 from obstetrics and gynecology. Accuracy in clinical answers was equal between UpToDate (average 1.35 out of 2) and DynaMed (average 1.36 out of 2). However, time to answer was 2.5 minutes faster in UpToDate compared to DynaMed. Participants were also more confident and satisfied with their answers in UpToDate compared to DynaMed.Conclusions:Despite a preference for UpToDate and a higher confidence in responses, the accuracy of clinical answers in UpToDate was equal to those in DynaMed. Previous exposure to UpToDate likely played a major role in participants'' preferences. More research in this area is recommended. 相似文献
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Susan Shultz 《Journal of Business & Finance Librarianship》2013,18(1):25-30
ABSTRACT In this article Jenkins and Beall, librarians at Auburn University, have identified free Web sites for providing answers to business reference questions most frequently asked in academic libraries. The authors determined these questions by polling other business librarians, researching the topic on the Internet and in business literature, and drawing upon their business reference backgrounds. Web sites were selected by searching the Internet extensively, querying other business librarians and business faculty, combing numerous business academic library Web pages, and experience by the authors in answering business reference questions via the Web. The researchers sought answers and noted productive sites for each question. Jenkins and Beall expect this article will help other librarians determine the most useful Internet sites for answering business reference questions. They also hope this research will provide guidelines for librarians in developing solid lists of essential Web sites for business researchers. 相似文献
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《College & Undergraduate Libraries》2013,20(2):77-93
Summary Loyal to long-held convictions of what undergraduates need intellectually, academic librarians ignore the critical signs that they may be failing students and faculty. Unless librarians are willing to question assumptions about how students think, what they value, and how external incentives shape their behavior in the information environment, they will find themselves increasingly at the margins of students' academic life. If there are important questions that beg for answers before librarians can redefine the teaching role of libraries, librarians have probably never been in a stronger position as a profession to engage in the research necessary for meaningful solutions. 相似文献
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《图书馆管理杂志》2013,53(3-4):127-148
Abstract Several methods currently under way to track the usefulness of the ACRL Guidelines for Distance Learning Library Services are described and the results gathered thus far are reported upon. Included are a detailed review of recent literature on closely related issues; the history and development of the guidelines as they have evolved from their inception in 1963 to the most recent revision completed in 1998; a report on the guidelines dissemination efforts both during and after revision, including articles and papers or presentations at library and other professional conferences; and research methodology, including phone, postal, and e-mail surveys. 相似文献
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Julia R. Tryon 《College & Undergraduate Libraries》2017,24(2-4):171-188
ABSTRACTThe role of the reference librarian has changed considerably over the past thirty years. Today reference librarians spend as much time on public relations as on answering reference questions and more time solving log-in issues than on helping with research. Despite this, there is still a role for reference librarians to play using their research and curation skills. That role involves the digital humanities, particularly text encoding projects following the guidelines of the Text Encoding Initiative Consortium (TEI). One such TEI project is the Rosarium Project, which curates online popular materials about roses. 相似文献
13.
《Cataloging & classification quarterly》2013,51(1):111-131
ABSTRACT Authority control is an important part of the cataloging process, but relatively little research has been conducted related to its practice in academic libraries. In addition, few studies have been conducted regarding staffing and training issues related to authority control. To examine these issues, a survey was developed and e-mailed to academic libraries at 258 institutions designated by the year 2000 Carnegie Classification as either Doctoral/Research Extensive or Intensive level. The survey consisted of questions relating to authority control practices and staffing and training issues related to authority control. One hundred ninety-three institutions responded for a return rate of 75 percent. The survey results indicate that authority control was practiced and highly valued by the vast majority of respondents and that many would like additional time, funding, and personnel to do more authority control work in their libraries. 相似文献
14.
Jonathan Eldredge Melissa A. Schiff Jens O. Langsjoen Roger N. Jerabek 《Journal of the Medical Library Association》2021,109(1):68
Objective:The authors used an assessment rubric to measure medical students'' improvement in question formulation skills following a brief evidence-based practice (EBP) training session conducted by a health sciences librarian.Method:In a quasi-experimental designed study, students were assessed using a rubric on their pre-instructional skills in formulating answerable EBP questions, based on a clinical scenario. Following their training, they were assessed using the same scenario and rubric. Student pre- and post-test scores were compared using a paired t-test.Results:Students demonstrated statistically significant improvement in their question formulation skills on their post-instructional assessments. The average score for students on the pre-test was 45.5 (SD 11.1) and the average score on the post-test was 65.6 (SD 5.4) with an average increase of 20.1 points on the 70-point scale, p<0.001.Conclusion:The brief instructional session aided by the rubric improved students'' performance in question formulation skills. 相似文献
15.
《Communication Teacher》2013,27(1):52-57
Courses: Business Communication, Interviewing Objective: Students will gain experience answering questions about problematic issues in employment backgrounds in ways that are ethically responsible and rhetorically effective 相似文献
16.
《Communication Teacher》2013,27(3):166-174
Courses: Communication Research Methods, Senior Capstone. Objectives: After completing this course, students will be able to: ? appreciate the role of empirical communication research in solving social and organizational problems; ? identify issues and needs in the community that can be addressed with empirical communication research; ? choose appropriate research methods for addressing different issues and needs; ? use various communication research methods to address community issues and needs; ? present research findings and recommendations to community organizations; ? demonstrate an increased commitment to active citizenship. 相似文献
17.
《The Reference Librarian》2013,54(83-84):193-202
SUMMARY Distant education offerings are growing at a phenomenal rate for academic institutions, creating new groups of library users that are remote from the main campus with unique library and research needs. Recent studies examining the needs of this unique and growing population note that reference and research assistance are key services needed. Many institutions have appointed or hired distance education librarians to help provide services to distant learners. They are often, however, one-person operations that function more as coordinators rather than full-service providers. Since the coordinator cannot provide all of the reference services alone, the key to providing these services for distant education students is to create and sustain good working relationships both in the library and with external entities. Offerings to distance students include phone reference and accessibility to online resources, plus virtual reference and often 24/7 services. This article will examine issues and experiences in bringing together different groups to provide reference services to distant learning communities. It will also describe key relationships necessary for keeping distance reference services at an optimal level. 相似文献
18.
《资料收集管理》2013,38(1-2):213-225
SUMMARY Maintaining the physical book in research libraries will be needed for some time. As a result, book conservation will be around. The question is Why have book conservation as part of a preservation program? Physical repair of books is only one aspect of the “continuum of care” of a preservation program. Having a team of preservation specialists address the full range of preservation issues allows each specialist, including book conservators, to play to her or his strengths. This “team” approach will result in more work being accomplished in all areas, including treatment, administrative, training, etc, effectively and efficiently. 相似文献
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