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1.
《图书馆管理杂志》2013,53(1-2):217-226
Abstract A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success. 相似文献
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ABSTRACT This article discusses how a library's consistent policy of accessibility and foresight positioned itself to serve its students, faculty and staff in the virtual world of Second Life. Always ahead of the technological curve, this library has been the front-runner in providing services to distance learners via text messaging, “chat,” e-mail, and telephone services and via its laptop librarian project across the campus. It now is poised and ready to provide service in Second Life. Collaboration between the library and teaching faculty culminated in the creation, development, and furnishing of a library in Second Life, an environment that gives new meaning to “off-campus” learning. Without marketing, but as a visible presence, the Second Life library was able to attract both off-campus guests and affiliated students and faculty and even participated in campus-wide projects. This experiment has enjoyed the support of both the university and library administration. 相似文献
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ABSTRACT The model replacing a dedicated off-campus library services (OCLS) unit was one in which librarians provide services to both on- and off-campus students and faculty within their liaison disciplines. A year after this model was implemented, faculty in subjects taught both on- and off-campus were surveyed to assess their awareness of library resources and whether this awareness impacted course assignment design. Findings from this survey combined with a planned review of off-campus course syllabi will help identify areas of concern and lead to ways to strengthen awareness and usage of library resources. 相似文献
4.
《The Reference Librarian》2013,54(37):91-104
Organizing reference services to use paraprofessionals as information providers can help academic libraries adapt to new technology, provide staff support for resource sharing, and assist reference librarians in developing new and enhanced roles on campus. It is a staffing alternative that can facilitate the integration and use of electronic reference resources, such as Online Catalogs, CD-ROM databases and end user searching by providing more assistance to users. Placing responsibility for teaching library clients how to use document delivery with the same staff who help users identify needed materials makes access easier for requestors, and resource sharing more readily accepted by students and faculty. And by separating Information and Research Support activities and sharing the workload between staff at different levels, reference librarians can provide an advanced level of research assistance, spend more time on support for faculty research collection development, classroom instruction, and the development and improvement of programs. Training of the paraprofessional staff and practice of the referral process are essential to the librarian-paraprofessional partnership this model requires. This article describes how paraprofessionals have been used in reference at a new academic library, and how the role of the reference librarian has been redefined as a result. 相似文献
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《图书馆管理杂志》2013,53(3-4):177-193
Abstract In order to have a successful library program for offcampus students, librarians must understand who their students are and what they want. This paper will address the issues involved in conducting a user survey for off-campus students. The paper will cover details on developing a survey; it will discuss the logistics of sending and receiving; and it will examine one method of evaluation. This work is based on a student survey conducted by the University of Iowa Libraries during November 1998 and March 1999. 相似文献
7.
Dee CR 《Medical reference services quarterly》2003,22(2):15-28
An increasing number of medical school libraries offer chat service to provide immediate, high quality information at the time and point of need to students, faculty, staff, and health care professionals. Part 2 of Chat Reference Service in Medical Libraries presents a snapshot of the current trends in chat reference service in medical school libraries. In late 2002, 25 (21%) medical school libraries provided chat reference. Trends in chat reference services in medical school libraries were compiled from an exploration of medical school library Web sites and informal correspondence from medical school library personnel. Many medical libraries are actively investigating and planning new chat reference services, while others have decided not to pursue chat reference at this time. Anecdotal comments from medical school library staff provide insights into chat reference service. 相似文献
8.
Susie Skarl Darcy Del Bosque 《Journal of Library & Information Services in Distance Learning》2019,13(1-2):167-183
With new program additions and changes to existing graduate programs, librarians at the University of Nevada, Las Vegas were interested in investigating if students taking online courses were successful in accessing the library services and instruction. A survey was created that included all types of graduate students (fully online to fully in-person) to identify how they accessed the library and how confident they were in finding resources. The results of this survey have provided the researchers insight regarding successful strategies and where we need to improve; where distance learners are struggling more than on-campus students; and how we need to create varied approaches to disseminate library information and instruction. The study has also opened up communication and stronger collaborations with teaching faculty and instructional designers to better integrate the libraries into the curriculum. To help make findings more generalizable, the researchers aligned them with the Association of College and Research Libraries (ACRL) Standards for Distance Learning Library Services. 相似文献
9.
国外高校图书馆学科馆员服务模式 总被引：52，自引：2，他引：50
学科馆员是图书馆中对某一学科领域的用户提供专门服务的图书馆。国外高校学科馆员的职责主要有以下方面：①作为图书馆和院系/所之间的联络人;②学科信息资源服务;③学科信息素养教育;④馆藏资源建设;⑤参考咨询服务。对学科馆员的要求较高,首先必须有图书馆硕士学历,具有对口学科的背景知识或工作经验,并有教学能力、公关能力、语言表达能力和信息技术技能。最后介绍在新西兰奥克兰大学图书馆做学科馆员的经验。 相似文献
10.
《The Reference Librarian》2013,54(31):119-129
This essay proposes the identification and study of nonusers of academic library reference services. Using the techniques previously applied to different classes of public library users, researchers could benefit from information already available, as well as undertake survey research on lifestyles in academe. The discussion puts forth the claim that nonusers of academic libraries are potential users belonging to the same three groups as current users: faculty, staff, and students. A brief overview of the results of the application of lifestyles research to public library user groups is provided. Finally, the article describes some lifestyle characteristics of each of the three groups and their possible implications for academic library reference services. 相似文献
11.
《Public Services Quarterly》2013,9(1-2):191-220
SUMMARY Information literacy instruction is integrated into the distance education program in library and information science (LEEP) at the University of Illinois, Urbana-Champaign (UIUC). This article describes the LEEP program and the library services provided to its students. Published research on LEEP and related topics in librarianship is reviewed. Student evaluations of library instructional sessions have been gathered since 2002, shared with teaching faculty and administrators, and used to improve and promote information literacy instruction within LEEP. In the fall of 2005, the instructional model for LEEP was adapted to the on-campus environment. Preliminary analysis of the on-campus student evaluations suggests that modifications are needed to deliver an equivalent learning experience to all LIS students at UIUC, whether on-campus or off. 相似文献
12.
When Life Hands You Lemons: Overcoming Obstacles to Expand Services in an Embedded Librarian Program
ABSTRACT Having launched a pilot program of embedding librarians in faculty Blackboard courses, a team of university regional campus librarians reviewed their library services to faculty teaching online, off-campus, and traditional courses, and returned for Round 2. Just as the library services offered in this collaborative effort were taking off, conditions worsened. A storm of staff reductions, budget cuts, and administrative reorganization hit. Despite the climate of uncertainty and challenges, the embedded librarians persevered as they are convinced of the value of collaborating with faculty in Blackboard as active academic research consultants to further students’ information literacy skills. Project Information Literacy's findings validate this strategic solution. Consequently, the embedded librarians assessed users and implemented sustaining practices to the program to maximize its impact. Moving in the right direction is essential and doable, no matter the difficulties. 相似文献
13.
Melissa Mallon 《Public Services Quarterly》2013,9(1):19-20
Abstract Libraries have walls. Recognizing this fact, the Interlibrary Loan Department at Virginia Tech is creating systems and services that enable our customers to reach past our walls at anytime from any where. Customer in-reach enables Virginia Tech faculty, students, and staff anywhere in the world to obtain information and services heretofore available only to our on-campus customers. ILLiad, Virginia Tech's interlibrary borrowing system, is the library strategic system that attains this goal. The principles that guided development of ILLiad are widely applicable. 相似文献
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《The Reference Librarian》2013,54(51-52):171-180
Increasing numbers of students seeking a college education choose to study close to home, utilizing satellite sites of distant educational institutions. They may never travel to the parent campus and never use the parent campus library. However, they require library services and need instruction in library use. The problem is: who will provide these services and where? This article focuses on the experiences of Genesee Community College (New York) students who receive their bibliographic instruction in the library of a near-by four-year college, the State University of New York (SUNY) College at Geneseo. Cooperation between librarians at both institutions ensures that the off-campus bibliographic instruction (BI) is consistent with the BI offered on the main campus. Communication between involved faculty and librarians assures BI sessions directly related to course work. The end result is more confident students with better library skills. 相似文献
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《Journal Of Access Services》2013,10(3-4):107-117
ABSTRACT This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sciences Library (PHSL) has merged its circulation and reference desks into one service point, added technology-based services, updated software and hardware on public workstations, and placed more emphasis on a variety of educational offerings. These changes save customers' time and effort by minimizing the need to obtain assistance at multiple service points. This paper provides a review of resulting improvements and customers' use of services and spaces. 相似文献
17.
Melody Diehl Detar 《Journal of Library & Information Services in Distance Learning》2018,12(3-4):189-197
When a mid-sized library at a private university held its first robust research-support event, a huge portion of the student body was noticeably absent – the distance population. The ACRL Standards for Distance Learning Library Services affirms that distance learners are entitled to the same services and resources as on-campus learners. This means that “service excellence in distance librarianship” should include conducting outreach programs for distance learners that parallels outreach programs for on-campus learners. This case study tracks the process of rethinking an on-campus event to incorporate distance learners. It is designed to communicate how a shift in thinking can create opportunities for outreach experiences by transforming existing events and/or extending programs the first time they are made available. 相似文献
18.
Diane Nahl Assistant Professor Ann Coder Head Janet Black Reference Librarian Margie Smith Referrence Librarian Information Desk Coordinator 《The Journal of Academic Librarianship》1994,20(5-6)
This article presents a model of how academnic libraries and schools of library and information studies (LIS) may collaborate to provide useful educational experiences to LIS students and reliable reference service to library users. LIS students staff an information desk for s fieldwork component of a basic reference course. Research shows that the students provide accurate services at the desk. 相似文献
19.
《Journal Of Access Services》2013,10(2):39-46
ABSTRACT Saint Leo University faculty provide instruction at SCE sites located on eight community college campuses and three military bases in the Florida region. This article will examine ways in which the Distance Learning/Reference (DL/Ref) librarian facilitates off-campus student access to both the university library's online and print resources and to library resources at nearby supporting, or “proximal,” libraries for students who are too far from the University Campus to use anything except the Ask-a-Librarian, 1–800 reference, and Interlibrary Loan services. These students must rely on proximal libraries, which include large public library systems, library consortia, community college libraries, and military base libraries, for access to print resources as well as Internet access to the university's online content. Providing library access services for such a large, disparate group requires the additional combined efforts of administrators, other faculty librarians, and supporting libraries. 相似文献
20.
《The Reference Librarian》2013,54(83-84):183-191
SUMMARY E-mail reference service provides complex challenges, but the service can be planned effectively and improved through cooperative work among reference staff and various library departments. Staff members from the Michigan State University Libraries have engaged in extensive cooperative work to evaluate, improve, and maintain effective e-mail reference services. Two library committees and an e-mail reference team have developed new service procedures, and have worked with other library departments to improve e-mail reference service. This article explores the collaborative work of the MSU committees, and discusses how e-mail reference has improved through cooperative work. 相似文献