共查询到20条相似文献，搜索用时 46 毫秒
1.
《Legal Reference Services Quarterly》2013,32(1-2):165-179
Summary A librarian's duty to avoid the unauthorized practice of law limits what reference services can be provided. Traditional approaches to reference services are being influenced by new initiatives in delivering legal services and information. Pro se patrons and the reference librarians who serve them benefit from the web-based resources, authorized non-lawyer assistance programs, and other innovative programs now available. Identifying new resources and using them effectively should enable a librarian to provide excellent reference service while avoiding the unauthorized practice of law. 相似文献
2.
《Legal Reference Services Quarterly》2013,32(2-3):75-84
Abstract The author contends, based on articles published in recent years discounting the legal obligation of law librarians to pro se patrons, that law librarians have a paramount ethical obligation not to cause harm, and thus to avoid the practice of law from the reference desk. As a result, the attorney patron and the pro se patron cannot be afforded the same level of legal reference service. The attorney is the conversant intermediary between the legal materials (and the librarian) and the client, whereas the pro se patron is the client with a layman's dearth of basic legal knowledge. 相似文献
3.
《Legal Reference Services Quarterly》2013,32(2):67-82
This article examines the duties and liabilities of legal reference librarians to provide legal information to all sorts of patrons. While some law librarians may be bound to provide extensive reference service to specific patrons as a result of laws or court decisions, most librarians are only under those requirements determined by the local library or its governing body. Inadequate legal advice, instead of good legal reference service, can result in librarian malpractice and liability, with varying degrees of harm to the patron as well. A proposed hierarchy of patrons, with differing levels of service to be rendered is proposed. The final section deals with alternative means of legal information delivery, which would take the burden away from law librarians. 相似文献
4.
《The Reference Librarian》2013,54(79-80):19-34
Summary The world of the reference librarian is changing. As more and more patrons go to the Internet first to meet their information needs, libraries must be there to help them locate and obtain relevant information. Libraries have been experimenting with virtual reference tools for some time. This paper will provide a brief overview of the development of virtual reference services, examine the need for and provide lessons learned from implementing virtual reference services in a major research library. 相似文献
5.
《The Reference Librarian》2013,54(69-70):31-47
Summary Although much has been written on technophobia and how it can be treated, little has been published on how the reference librarian can help. Limiting the time spent introducing new technologies, speaking without using computer jargon, offering instruction through different learning styles, and preparing patrons to deal with the problems they encounter are a few of the strategies the reference librarian can do to help patrons deal with their fear of computers. This article examines and defines technophobia, offers short-term strategies that reference staff can use to alleviate the anxiety of their technophobic patrons, and finally touches upon long-term solutions and changes that can be made within the library environment itself. 相似文献
6.
《The Reference Librarian》2013,54(2):5-16
ABSTRACT It has been established that much of the assistance provided to library patrons at reference desks does not require the knowledge and expertise of a professional librarian. Is the same thing true of the telephone calls received at reference desks in academic libraries? This article reports the results of one academic librarian's reference desk transaction log analysis which focuses on the categories of assistance provided to patrons who called the library's reference desk. 相似文献
7.
《The Reference Librarian》2013,54(93):3-22
Abstract Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated. 相似文献
8.
《The Reference Librarian》2013,54(83-84):119-130
SUMMARY Cooperative reference is a valuable approach to serving patrons as well as a means of expanding one's professional knowledge. Members of the reference unit actively participate in cooperative reference for answering patrons' tougher queries, bibliographic instruction, and reference collection development. The cooperative efforts of our unit have expanded our ability to find better information faster. Cooperative reference extends to all librarians within the University Library as each librarian serves in a rotation to staff the reference desk on nights and weekends. Some of the benefits of practicing cooperative reference are the following: providing a balanced and sometimes more complete answer to a reference question; increasing the knowledge of the reference staff by sharing experiences; and increasing morale and support for the reference staff. All of this is accomplished by doing what librarians do best: sharing. Successful cooperative reference relies upon good communication within the department, respect for colleagues, flexibility, and commitment to serving our patrons. 相似文献
9.
《College & Undergraduate Libraries》2013,20(3):85-101
ABSTRACT Research consultations can be an integral layer of instruction for an information literacy program. One-on-one instruction provides an ideal situation for librarian teachers to reinforce and deliver personalized information literacy instruction in a confusing, information-glutted environment. However, reference departments must consciously move away from a service model of source provision to one of instruction provision in order to develop and provide this much needed supplement to an information literacy program. This article discusses the implementation of a research consultation service at Missouri State University's Meyer Library, as well as the results and analysis of user satisfaction surveys administered to both the patrons and the librarian providers of the new service. doi:10.1300/J106v14n03_06 相似文献
10.
《Legal Reference Services Quarterly》2013,32(2-3):41-73
Abstract Historically, non-lawyer patrons in law libraries have been viewed with discomfort, and library services, even in libraries open to the public, have been geared toward members of the legal community. However, changes in both the needs of the public and in the demographics of library patrons are challenging the traditional allocation of services in public law libraries. This article discusses the reasons for the traditional allocation of services, the cultural and economic forces that are bringing the public to law libraries in greater numbers, and new modes of service that can better meet the needs of public patrons. 相似文献
11.
《The Reference Librarian》2013,54(79-80):157-161
Summary One of real-time chat reference's strengths is the options it gives the librarian in terms of answering questions. Librarians can use text chat, send over a Web page (push pages), or let a patron watch them work over their computers. Options come with a price, though-transaction speed. While most librarians work from a speedy connection, patrons chatting with them are probably using slower dial-up connections. Chat software features are expanding quicker than most patrons can handle, so now it's time to focus on how to best serve the most patrons, instead of inadvertently catering to a select group of technologically savvy patrons with fast computers. Text chat is an excellent way to make sure the most patrons get the best results from real-time reference chats. 相似文献
12.
《The Reference Librarian》2013,54(87-88):273-300
SUMMARY This article explores the postmodern psychotherapeutic view of the therapist as a non-expert. The author seeks to draw an analogy between the professional expertise and knowledge of the reference librarian and the expertise of the psychotherapist, with special reference to the postmodern idea of the posture of non-expertise. Reference librarians will provide a higher degree of user satisfaction to patrons when the reference interview is approached as a collaborative and dialogic process that is grounded in the attitude of non-expertise. The stance of the reference librarian as non-expert will move the profession of librarian-ship away from the technocrat/expert model and back towards its earlier mission of service and human-centered values. 相似文献
13.
《Legal Reference Services Quarterly》2013,32(1-2):17-27
SUMMARY In the past fifty years, legal history has turned from a concentration on legal texts to a broader view of the social, political, and economic conditions that affected a particular legal system at a given time in the history of a nation. To assist scholars in realizing the potential of these new methodologies, law librarians who work with historical materials must have a firm grasp of the developing trends in legal historiography. This article outlines the information sources that a librarian may use to become familiar with the literature in legal historiography and, using practices at the Harvard Law School Library as examples, suggests ways that a library can form collections of non-traditional genres of research materials that support these new approaches to legal history. 相似文献
14.
15.
《Legal Reference Services Quarterly》2013,32(3-4):47-54
ABSTRACT This article proposes several ways to initiate or update legal research training for attorneys in a law firm library. It is written from the perspective of the solo librarian and focuses on small, doable projects. Large-scale programs are introduced with some issues that need to be addressed by the librarian and the firm administration. 相似文献
16.
《Legal Reference Services Quarterly》2013,32(1):97-111
Abstract This article describes the changes over the past 20 years in the job of reference librarian. Using typical reference questions and quotes from leading law librarians in the early '80s, the author compares current practice and explains the differences in the time, place, and manner of legal reference. Although answering questions may be done today more quickly and efficiently than 20 years ago, the increase in demand and expectations make the job more challenging than ever. 相似文献
17.
《The Reference Librarian》2013,54(61-62):235-243
Summary The reference librarian in the setting of a Holocaust library serves several unique functions. Together with survivors and their families the librarian assists in reaching closure in their search for information about relatives who perished in the Holocaust. The reference librarian also serves as facilitator for future generations in learning about the Holocaust and coming to terms with the past. The paper also describes the tools and sources that enable these processes to be accomplished. 相似文献
18.
ABSTRACT In this article, the authors explore the future of legal reference services, continuing the discussion raised in their previous article, at 26 LRSQ 57 (No. 1/2, 2007). Again considering examples of popular and effective services from the non-library (commercial) world, they examine underlying trends and suggest points for improvement in library systems. They concentrate their focus on the academic law library, and on the changing role of the reference librarian. 相似文献
19.
《Legal Reference Services Quarterly》2013,32(2-3):169-179
Abstract A law librarian describes her humorous route to law librarianship and a reference position at the University of Wisconsin. 相似文献
20.
《The Reference Librarian》2013,54(83-84):57-70
SUMMARY Reference librarians are expected to interact effectively with a variety of clientele and are taught skills such as approachability, showing interest, and verbal and non-verbal cues. Librarians who have a knack for interpersonal skills do very well both at the reference desk and interacting with their co-workers. An area that is rarely addressed in the literature (or in library school) is that of educating librarians about how to establish professional, collegial relationships with one another. It is assumed that if a reference librarian can interact well with patrons, in a professional manner, he or she will be able to successfully “fit into” almost any reference department. This article discusses the importance of interpersonal skills within the Reference Department and ideas for improving these skills to enhance co-worker relations. 相似文献