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1.
Abstract

Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated.  相似文献   

2.
《The Reference Librarian》2013,54(87-88):151-162
SUMMARY

This article examines the changing paradigms of reference librarianship as they relate to the study of Africa. It discusses important issues to do with the role of the reference librarian in assisting future scholarly research. Particular attention is given to how electronic resources are influencing the nature of Africana reference services and collection development. Given the problems faced in accessing information from Africa, emphasis is also placed on how partnerships between U.S. and African libraries and scholarly institutions can help improve information access in and about Africa.  相似文献   

3.
Abstract

To be an effective academic head of reference in the 21st century will require many of the same characteristics and skills necessary in the 20th century. While the traditional ways of providing reference services are changing, the fundamental need to provide access to information remains, and effective utilization of staff and other resources is paramount. Balancing the increasing pressures from shrinking budgets, growing costs, proliferation of expensive electronic resources, and high expectations from faculty and students creates a greater need for strong management expertise. The head of reference must be both an exceptional manager and an exceptional librarian.  相似文献   

4.
SUMMARY

The authors explore the historical development of e-mail reference services in general, and report on the evolution of this service in their own library. Based on evidence from their own service and from reports in the literature, they propose a connection between e-mail reference service and broader library services including circulation, interlibrary loan, and even acquisitions, through which the reference librarian receives questions traditionally directed elsewhere. The e-ref button presents an unexpected avenue of librarian-to-librarian communication, both within and beyond one's home institution. Implications are discussed.  相似文献   

5.
《图书馆管理杂志》2013,53(1-2):217-226
Abstract

A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success.  相似文献   

6.
Summary

A librarian's duty to avoid the unauthorized practice of law limits what reference services can be provided. Traditional approaches to reference services are being influenced by new initiatives in delivering legal services and information. Pro se patrons and the reference librarians who serve them benefit from the web-based resources, authorized non-lawyer assistance programs, and other innovative programs now available. Identifying new resources and using them effectively should enable a librarian to provide excellent reference service while avoiding the unauthorized practice of law.  相似文献   

7.
Abstract

Texas A&M University Libraries has been testing virtual reference services since February 2004, but during the fall semester 2005, the Libraries began implementing and actively promoting the services to various target groups. Distance education students were identified as a primary target group for virtual reference services, and as of the fall semester 2005, approximately 1,600 students were enrolled in 190 distance education classes. This paper presents the Libraries plan for promoting virtual reference services to distance education students and faculty and for evaluating the plan.  相似文献   

8.
Abstract

In spring 2006, 404 medium-sized academic libraries participated in a survey to determine their reference-staffing practices. A medium-sized academic library is one affiliated with a bachelor's degree granting institution where the FTE enrollment is 3,000-9,999. Libraries reported their type of service model, number of questions asked, number of staff, variety of service points, types of staff utilized, hours and other factors used to make staffing decisions.

What are the staffing practices in reference departments at medium-sized academic libraries? How many reference and non-reference librarians are scheduled to work at reference service points? How many questions are typically asked during a week? Are students or support staff utilized? What type of model is most prevalent-one central desk with one librarian, several distributed desks with one or more staff members, a tiered service model or something else? What factors do reference managers consider when determining the hours and types of staff scheduled? These questions, and more, are explored in this report.  相似文献   

9.
《The Reference Librarian》2013,54(69-70):31-47
Summary

Although much has been written on technophobia and how it can be treated, little has been published on how the reference librarian can help. Limiting the time spent introducing new technologies, speaking without using computer jargon, offering instruction through different learning styles, and preparing patrons to deal with the problems they encounter are a few of the strategies the reference librarian can do to help patrons deal with their fear of computers. This article examines and defines technophobia, offers short-term strategies that reference staff can use to alleviate the anxiety of their technophobic patrons, and finally touches upon long-term solutions and changes that can be made within the library environment itself.  相似文献   

10.
ABSTRACT

Reference librarians, specifically those working in academic health sciences environments, have expanded their roles and taken on new and unique responsibilities. While librarians at The George Washington University’s Himmelfarb Health Sciences Library continue to provide traditional reference services, they have gone beyond their comfort zone in many cases to become involved in activities that are outside of the librarian’s established role. This article describes the current roles of Himmelfarb’s reference librarians, as well as the way these librarians prepared for these roles and addressed the associated challenges.  相似文献   

11.
Summary

In the academic reference environment transformed by electronic technologies, budgetary constraints, and a vast array of new information resources, the author maintains that reference librarians need training and retraining in the following core competencies: reference skills and subject knowledge, communication and interpersonal abilities, technological skills and knowledge, analytic and critical thinking skills, supervisory and management skills, and commitment to user services. The author considers each core competency in the context of the most important factors responsible for continuing changes in the training and retraining of reference professionals. Although responsibility for providing continuing education opportunities resides with library managers, in the end, each reference librarian must assume responsibility for acquiring new knowledge and developing new skills. As librarianship moves towards the 21st century, librarians must educate themselves to survive in the evolving Information Society.  相似文献   

12.
This article presents and discusses a class-based approach to more closely tie together reference and instruction services, with the goal of addressing shortcomings of both the traditional reference and instruction models. This project entailed the provision of individual feedback for all students in selected first-year seminar classes and senior seminar classes, in which the librarian was an essential component of the research process. The project's effectiveness was evaluated via surveys of students who received librarian feedback through written comments on annotated bibliographies or reference consultations.  相似文献   

13.
Reference collection development should be seen as an integral part of the overall management of academic research library collections. The reference librarian benefits from participation in the development of collection development policy statements based on a collection evaluation using the Research Libraries Group (RLG) Conspectus. The writing of cormprehensive collection development policy statements using the RLG Conspectus to evaluate subject collections requires that collection management librarians and reference librarians work closely together and integrate the development of the reference collection into overall collection development plans for the library. This article discusses some of the functions of collection management divisions and the potential components of a Conspectus-based comprehensive collection development policy statement. The sharing of the process between the collection management librarian and the reference librarian/selector is described. Benefits the reference librarian gains from the process are discussed.  相似文献   

14.
《The Reference Librarian》2013,54(95-96):5-19
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15.
ABSTRACT

At a time in our economy when library budgets are strained and staffing is under the microscope, librarians need to reassess and retool their library services for online students to provide quality, depth, and community without causing meltdown. The authors analyze some of the retooling undergone at their library to meet the shifting demographics of students who in 10 years have grown from 1,000 online students to 14,500 and increased to 65% of the students now taking online classes. To meet this challenge, the library centralized library services by closing the regional Library Information Centers and established a Multimedia Department focused on developing tutorials and online training materials, established an outreach librarian position, and worked with reference and instruction librarians to expand their roles as liaisons to the various academic programs. The library is learning to work smarter, not necessarily harder, and much leaner.  相似文献   

16.
ABSTRACT

It is no secret that the nature of reference is changing. Users no longer have to go to the library to find the resources needed for their research. The library is becoming a place to study more than a place to do research. Business students at the University of Mississippi are no different. With nice computer labs, a big building, and atriums for relaxing, there was little need for them to leave the School of Business Administration. How do you reach users who won't come to the library? You take the library to them. In 2004, the business librarian at J.D. Williams Library at the University of Mississippi began offering satellite or on-site reference to the School of Business Administration. Three years later the program is still running and considered a success—not only as a way to provide reference to a user group but also as a form of marketing and outreach for the library.  相似文献   

17.
Results of several research studies indicate that corporate reference collections may differ in kind and in definition from reference collections of other types of libraries. It was found that a corporate reference collection may not embody a "core"; it might not imply ownership of items; it might rely heavily on referral sources; and it might be redefined functionally as a wlndow or gate to rentable information. The corporate librarian may make little distinction between a reference book and any other item in the library collection. Further, evaluation of such a corporate reference collection entails the evaluation of other parts of the library. This includes the ability of librarians to use any source to answer reference questions or provide information for the decision makers in the corporation; such a mode implies that the presence of a reference collection may be counterproductive to the provision of information services. Methods of evaluation were also considered as indicators of performance distinct from output measures.  相似文献   

18.
《The Reference Librarian》2013,54(83-84):119-130
SUMMARY

Cooperative reference is a valuable approach to serving patrons as well as a means of expanding one's professional knowledge. Members of the reference unit actively participate in cooperative reference for answering patrons' tougher queries, bibliographic instruction, and reference collection development. The cooperative efforts of our unit have expanded our ability to find better information faster. Cooperative reference extends to all librarians within the University Library as each librarian serves in a rotation to staff the reference desk on nights and weekends. Some of the benefits of practicing cooperative reference are the following: providing a balanced and sometimes more complete answer to a reference question; increasing the knowledge of the reference staff by sharing experiences; and increasing morale and support for the reference staff. All of this is accomplished by doing what librarians do best: sharing. Successful cooperative reference relies upon good communication within the department, respect for colleagues, flexibility, and commitment to serving our patrons.  相似文献   

19.
Abstract

Thanks to the Internet, the average investor today has access to more information about potential investments and their performance than has been available at any time in the past. When called upon to aid in filtering through this information, the business reference librarian is also faced with the challenge of knowing what is “out there” and how to find it. This article identifies sites that provide information about stocks and their exchanges, mutual funds, bonds, company annual reports, and taxes.  相似文献   

20.
ABSTRACT

One of the most versatile and dynamic career paths available to information specialists is that of UX or user experiences. Graduate students seeking careers in UX may benefit by enrolling in and completing a basic reference class. This article provides support for this option through the reflections of a faculty member teaching reference courses, a UX specialist who was one of her students, and the director of career services who helps students and apply for UX positions and others in the information fields.  相似文献   

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