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1.
Gina D. Matesic 《图书馆管理杂志》2013,53(1-2):35-49
ABSTRACT Established services have the benefit of experienced and knowledgeable staff, confirmed money streams, designated space and resources, and recognized links to users and stakeholders. So when change needs to happen, it requires a great deal of patience, skill, and an unwavering belief in a better future. After more than 30 years operating in a large academic institution, a distance education (DE) library service needed change. Services needed to be added, resources needed to be improved, and overall processes needed to be streamlined and upgraded. This article will reveal the dramatic changes that occurred over the span of 6 months to change this service from an office literally drowning in paper with a “this-is-the-way-we've-always-done-things” orientation to a new paperless service with a Web-based request, monitoring, and statistical tracking system. Screen shots demonstrate how staff track requests and keep separate records for library and distance education departmental reporting purposes. 相似文献
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This article outlines how cultural change was achieved for enhancing the student experience. The engagement and development of staff and a model of partnership is presented that delivered new services and developments. The change is disclosed from a staff development perspective including an examination of differentiation and what makes a good facilitator. The relevance of the facilitator's own continuing professional development is considered before reflecting on the authors’ delivery of a conference workshop in the north west of England to promote the techniques. It is hoped that the reader will critique the approach and embrace elements for their own practice. 相似文献
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ABSTRACTStrategic communication is not solely the remit of library managers and directors, but is the product of internal culture and engagement with the organization's brand. Libraries need to communicate strategically, in order to demonstrate to individuals across the organization that their message is on point, and that they understand, are committed to, and actively support the university's goals. Much of this work happens via the myriad of interactions library staff at all levels have with students and staff (and indeed community members) of all kinds. When the attitude and behavior of library staff does not truly reflect the library's and the university's branding or goals, this undermines more explicit measures of value. It is important for the leadership of academic libraries to understand and influence how every library staff member views his or her role in the organization, so that their communication is reflective of a confidence in themselves and their profession, and a solid understanding of their institution and the higher education landscape. In large-scale organizational change, both intellectual and emotional buy-in to the organization can wane. We seek to show how a people-centered change process, rather than adversely affecting staff buy-in, could instead increase buy-in to the organizational change. 相似文献
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黄传慧 《中国科技资源导刊 (中国信息导报)》2010,(1):59-63
文章研究在Web2.0环境下的图书馆信息服务,分析图书馆传统信息服务的现状和不足,详细论述Web2.0带给图书馆信息服务业务、服务环境、用户需求、信息交流方式的变化,并提出图书馆的应对策略。图书馆只有改革信息服务内容、创新信息服务模式、培训图书馆员,为用户提供更优质的服务。 相似文献
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In 2014, the highly experienced Head of Electronic Resources and Serials Services at Auburn University Libraries retired. Parallel changes in workflows, staffing, and organizational structure were also taking place, resulting in an intense period of transition that included merging two units. This presentation describes the transition process from the perspective of the new Head of Technical Services and one paraprofessional staff in the merged units. The presentation focuses on the processes of change, guiding philosophies, and lessons learned. 相似文献
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The Robert W. Woodruff Library, Atlanta University Center, recently restructured its system for information service delivery by moving from the traditional one-desk model to a dual component model that is delivered from two service points in close proximity. Under the former system, services were solely delivered by reference librarians. The new system offers the same array of information services provided by a combination of librarians and library support staff who have received special training. The observed outcomes have been a higher quality of customer service delivery, an increased use of research consultation services, a more informed and engaged library staff, and increased opportunities for reference librarians to make campus visits. This article outlines the entire process from conception to implementation, including staff training requirements, statistical data, and future implications. 相似文献
7.
Academic medical libraries have responded to changes in technology, evolving professional roles, reduced budgets, and declining traditional services. Libraries that have taken a proactive role to change have seen their librarians emerge as collaborators and partners with faculty and researchers, while para-professional staff is increasingly overseeing traditional services. This article addresses shifting staff and schedules at a single-service-point information desk by using time-driven activity-based costing to determine the utilization of resources available to provide traditional library services. Opening hours and schedules were changed, allowing librarians to focus on patrons’ information needs in their own environment. 相似文献
8.
ABSTRACT As libraries change to meet the evolving needs of our patrons, including the development of online services, many libraries are considering consolidating physical service points to maximize staff and better serve the in-house patron. This article describes the planning, implementation, and evaluation process involved in merging the circulation and reference desks at the University of New Orleans Library. The cross-training process is described in detail, and benefits as well as problems experienced are outlined. The authors also provide advice for those considering a merge at their library. 相似文献
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Abstract Change in distance learning is occurring at a rapid pace. As new technologies appear, institutions of higher education incorporate them into their course delivery options. Library services must also change to meet new user needs. This article examines the meanings of change and leadership within a distance-learning setting. After describing several strategies used by the author to lead change, the process is outlined in a checklist, with notes to especially relevant current literature. The checklist is intended to help others work through a similar process. 相似文献
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高等院校图书馆工作人员应加强职业道德修养，提高自身的基本素质，摆正服务者与读者的位置，处理好服务者与读者的关系，牢固树立服务育人的思想意识，全心全意作好读者服务工作。 相似文献
13.
《Journal Of Access Services》2013,10(4):89-96
Abstract In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patronrelated concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy, corrections, and new procedures that were adopted over time. It also examines ongoing issues related to renewals policy. 相似文献
14.
AbstractDuring the Fall 2017 semester, staff at the Hudson County Community College (HCCC), Library began to notice that many books listed as available in the catalog were often not being found on the shelves when patrons attempted to retrieve them. This situation puzzled library leadership because HCCC had recently conducted an inventory and removed all missing items from its holdings. To determine the cause of this discrepancy, HCCC staff decided to sample the library’s collection to determine if books were available at the expected locations. From this, the library found that a high percentage of its books were not present where they were expected to be. In response, library staff implemented a variety of changes to HCCC’s shelving and access services operations. 相似文献
15.
《Journal of Library & Information Services in Distance Learning》2013,7(1):99-104
Abstract Change in distance learning is occurring at a rapid pace. As new technologies appear, institutions of higher education incorporate them into course delivery options. Library services must also change to meet new user needs. This article examines the process used to change a distance learning service model. After describing the strategies used by the author, a literature review analyzes the works that are especially relevant. Finally, a checklist for initiating change is provided to help others work through a similar process. 相似文献
16.
论网络环境下图书馆特色信息服务 总被引：5，自引：0，他引：5
在网络环境下图书馆要开展好特色信息服务，就要造就物质信息人员，建立特色数据库，建立现代化设备，就要用特定的信息服务方式为用户提供良好服务，以取得显著的社会经济效益。 相似文献
17.
《Legal Reference Services Quarterly》2013,32(4):259-274
Abstract Book selection services are just one of the resources used by law libraries for collection development purposes. They function as a new title pre-selection service, saving collection development staff hours of time sifting through thousands of new publisher offerings to access those materials which meet their specific collection needs, resulting in far more efficient use of library staff time. They also serve as a one-stop shopping center, providing materials without the hassle of dealing with individual publishers and staff. This article is based on a yearlong study comparing just two services used by the Law Library at the James E. Rogers College of Law, University of Arizona, and examines a few specific areas of concern to that institution. It is not meant to be a comprehensive review or comparison of either service. 相似文献
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ABSTRACTFrom trial to implementation, technical services staff play an important role in shaping awareness and expectations of new or updated electronic resources. With appropriate message control during the rollout process, technical services staff can positively influence understanding and awareness of resources while keeping co-workers’ and patrons’ expectations in check. At the same time, by embracing this public service role, technical services acts as a full partner with public services in mediating resources to patrons. This article explores technical services’ public-facing role by describing a protocol for managing rollouts that emphasizes timing internal and external communications, providing training and support materials, and maintaining accuracy and objectivity in all rollout communications. 相似文献
19.
《图书馆管理杂志》2012,52(2):217-229
ABSTRACT Southern Methodist University's libraries and central IT staff have been working hand in hand for more than 30 years to provide high quality information technology tools in support of the University's academic mission. The technology might change, the players might change, but the commitment of these two units goes above and beyond to serve University goals. Not intended to document every technological change on campus, this article focuses on the various stages in this fruitful relationship, and explores the organizational, cultural and environmental factors that have sustained this strategic alliance and fostered its growth over the years. 相似文献
20.
章列举知识爆炸、社会转型时期档案工作所面临的尴尬，从档案视角探讨知识社会档案工作角色转换。当原有工作流程发生结构性的变革的时候，尽管其旧有的职责仍将继续，并未变成一个全新的角色，档案工作已无法单独承担本专业的所有职责和义务。面对专业范围的扩展，一个积极的档案工作必须找到应对的方法．一如既往地保管古老的化遗产。作认为，当前，档案工作应以更开放和积极的姿态介入社会的其他方面，从三方面树立新的角色定位：积极参与新信息系统的设计；对档案件的形成进行培训和指导；特别强调以某种方式记录档案中没有反映的信息。 相似文献