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1.
ABSTRACT

This study operationalized Weick’s [(1988). Enacted sensemaking in crisis situations. Journal of Management Studies 25(4), 305–317 and (1993). The collapse of sensemaking in organizations: The Mann Gulch disaster. Administrative Science Quarterly, 38, 628–652] theory of enacted sensemaking to examine the communication processes associated with the Flint Water Crisis of 2014–2015. A content analysis of 389 emails and attachments from a total population of N?=?37,376 pages of publicly released e-mails and documents pertaining to Flint’s water issues, identified examples of failed sensemaking by government officials. These failures hastened and intensified a growing crisis of lead contamination and an outbreak of Legionnaires disease associated with Flint’s municipal water system. Analysis of email messages suggests that strong commitments by top leaders and limited capacity were important factors as were efforts to create and maintain consensus among officials. The Flint Water Crisis offers an important application of sensemaking theory and its utility for both organizational and risk communication scholars and for practical application. The authors emphasize the importance of questioning previous assumptions and commitments, insuring that communication practitioners are involved in decisions, and avoiding over reliance on image repair as a strategic response.  相似文献   

2.
Because local television has become the primary source for news, this study examined race and ethnicity in news stories, story assignments, and source selections. A content analysis of local newscasts found Latinos, Asian Americans, and Native Americans were virtually invisible as anchors, reporters, and subjects in the news. Although African Americans anchored and reported the news in some markets, overall there was segregation in story assignments. Rarely were Latinos, Asian Americans, or Native Americans interviewed as news sources. African Americans were used as news sources more than other racial and ethnic groups when 2 or more people were interviewed.  相似文献   

3.
These reflections on critical communication and cultural studies of race draw on Bruno Latour's idea of ‘matters of concern’ to propose that scholars expand the focus of inquiry from empirical questions of veracity and accuracy in representations of race to concerns with how (and where) media gather and mobilize sentiments and affective investments that increasingly underwrite quotidian practices of racial inequality and racism in the post racial period.  相似文献   

4.
On November 17, 1998, three individuals were detained by local police in Lubbock, Texas for attempting a pigeon drop scam in a Wal Mart parking lot. The three suspects were the head coach, an assistant coach, and the husband of the head coach from the visiting Hampton University women's basketball team. The three were eventually proven innocent and released, but not before a crisis involving racial overtones had been initiated. The case study explores the crisis management responses of Texas Tech University and Lubbock, Texas and the implications for the study of crises involving race.  相似文献   

5.
On November 17, 1998, three individuals were detained by local police in Lubbock, Texas for attempting a pigeon drop scam in a Wal Mart parking lot. The three suspects were the head coach, an assistant coach, and the husband of the head coach from the visiting Hampton University women's basketball team. The three were eventually proven innocent and released, but not before a crisis involving racial overtones had been initiated. The case study explores the crisis management responses of Texas Tech University and Lubbock, Texas and the implications for the study of crises involving race.  相似文献   

6.
《Communication monographs》2012,79(2):271-290
Human genetics and racial identity converge pointedly in the family narrative. Until recently, genetics, racial identity, and family narrative were all rather malleable concepts in the public arena. All were presented in anecdotal form for the most part, and were often based on certain social conventions. The interjection of popularly available ancestry DNA data adds an additional piece of information to the discussion of genetics, race, and narrative. Using the framework of both narrative theory and theory of social construction, this work uses quantitative and qualitative data to explore how individuals react to ancestry DNA findings and to consider if and how this information will change narratives, behaviors, and perspectives. We also explore whether one's racial identification makes a difference in initial accuracy and if there is a difference among racial groupings in terms of change in census identification based on knowledge of their DNA profile.  相似文献   

7.
Measuring the increase in racial diversity in the United States has received growing interest for the last three decades. The topic was of concern to the founding fathers, who categorized inhabitants using such terms as “White,” “free person,” or “slave.” We continue to categorize people by race.This article examines decennial census questionnaires, enumerator instructions, and actual categories used to define the race groups in this country from 1790 to the present to document the country’s efforts to categorize its racial populations. The influence of political and social conditions will become obvious as we journey through the archives of census schedules and enumerator instructions on how people have been categorized racially in this country.  相似文献   

8.
Using a critical intercultural communication perspective and cultural studies interviewing method, this study traces individuals’ subjective sense-makings of diversity through the trope of “race.” Such sense-makings represent the key (and taken-for-granted) locus of the structural and personal where social actors live out the constructions of diversity and race in deeply felt ways. Our study reveals how individuals articulate and understand race via raceless diversity encodings (whereby race is seemingly stripped of its power inequalities, and all racial/ethnic groups are made equal) and racial pivoting (whereby participants both discursively pull away from and move toward race to suit their individual experiences).  相似文献   

9.
African American and European American participants were interviewed about two syndicated comic strips written by and featuring African Americans: Jump Start, a comic strip that portrays African Americans in a normative middle-class family narrative and focuses only occasionally on racial issues, and The Boondocks, a comic strip that focuses frequently on racial issues. The African American groups interpreted the comic strips through the terministic screen of race cognizance, through which racial politics and oppression were highly relevant. Almost all of the European American participants, however, interpreted the comic strips through the terministic screen of Whiteness, through which racial politics and oppression were not relevant.  相似文献   

10.
This article extends Stratford's brief observations about the problematic status of racial and ethnic group statistics to a discussion of the relationship among these statistics, public policy, and the conceptual status of race and ethnicity. Federal statistics are organizational products that are socially constructed. They represent the implementation of public policies that govern political, social, and economic life. It is the interaction between politics and the subjective meaning of race and ethnicity that is responsible for the continual modification of racial and ethnic group statistics. The article discusses the premises on which racial and ethnic group statistics have been based and illustrates how they were implemented in the instructions of the decennial censuses for classifying the race and ethnicity of the population. The article then summarizes some of the empirical evidence from recent research conducted by federal agencies and social scientists to show that racial and ethnic group statistics produced by government record keeping systems have no objective status. The meaning of race and ethnicity is contextual, situational, and subjective, and, thus, how respondents and observers define these concepts has significant consequences for the quality of federal statistics.  相似文献   

11.
ABSTRACT

Racial rhetorical criticism is a scholarly project that maps the rhetoricity of race and whiteness. Emerging in and through the intellectual labor of rhetorical scholars invested in critical explorations of race, racial rhetorical criticism is necessarily nimble, attentive to the ever-shifting yet always fixed parameters of race and whiteness. In this reflection, I advance two commitments of racial rhetorical criticism that emerge across the forum: critical vulnerability and obstinate intersectionality. Together, these two intellectual practices interrupt the static force of the canon as they produce transformative inclusion.  相似文献   

12.
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13.
This article examines the intersectionality of law and race to argue that law, in its broadest understanding, has played a pivotal role in the performative constitution of racial subjects. This disciplinary regulation, which has operated to “fix” an individual within a racial status under law, has augmented the production of the individual as a raced subject. An analysis of Rhinelander v. Rhinelander, however, illuminates that a defiance of racial performative dictates can render “race” hidden in plain sight. This rendering represents an escape from the regulatory mechanisms of law, posing a counter‐power that threatens to disturb hegemonic whiteness.  相似文献   

14.
This study explores how audiences seek information from social and traditional media, and what factors affect media use during crises. Using the social-mediated crisis communication (SMCC) model, an examination of crisis information and sources reveals that audiences use social media during crises for insider information and checking in with family/friends and use traditional media for educational purposes. Convenience, involvement, and personal recommendations encourage social and traditional media use; information overload discourages use of both. Humor and attitudes about the purpose of social media discourage use of social media, while credibility encourages traditional media use. Practically, findings stressed the importance of third-party influence in crisis communication and the need for using both traditional and social media in crisis response.  相似文献   

15.
The purpose of this study is to understand a citywide initiative to increase diversity and inclusion in a predominantly white US city with a tragic racial history. This research reveals prevailing struggles with communicating about diversity and race and taking meaningful actions to promote social change. Using theories of difference and dialogue, we analyze in-depth, qualitative fieldwork with three voluntary organizations: The Chamber of Commerce; The Network; and Minorities in Business. Our work answers calls to center race and embodied differences and extends theorizing on dialogic sensibilities. The findings reveal that difference organizes dialogue through: (1) the ongoing construction of context; (2) the mobilizing of social change efforts; and (3) the intermingling of economic and racial justice discourses. Ultimately, we hope this work encourages further conversation about difference, race, and engaged scholarship.  相似文献   

16.
This study is the first to provide best practices exclusively for communication about crises that involve issues of culture, ethnicity, and/or race from expert crisis managers' perspectives. Using complexity theory as a framework, this study provides an in-depth, theoretically grounded understanding of managing issues and crises involving culture, ethnicity and/or race through the experiences of 34 senior crisis communicators. Complex insider perspectives suggest that responsibility for crisis management must move beyond any managerial bias to become more organic, normative, inclusive, and community spirited. First, issues and crises involving culture, ethnicity, and/or race are defined, laying a foundation for future theory development on ways these issues can become or exacerbate crises. Second, research participants’ stories coalesce to produce best practices and a useful decision-making framework for practical application in organizations.  相似文献   

17.
《Communication monographs》2012,79(4):535-556
This study examined responses on the potential impact of Barack Obama's presidency from 16 semi-structured interviews with White males in leadership positions in various organizations across the United States. While numerous studies examine the circulating racial discourses on Obama, few studies explore how he is represented in first-hand accounts from those in the public, specifically from White-male elites. This study examined interview discourses from White-male elites to reveal how they imagine race through Obama. In positioning Obama among the pantheon of great-man leaders, this study showed how dominant racial ideologies get legitimatized and reworked when members of the dominant group desire to construct racial meanings onto a popular Black leader.  相似文献   

18.
The bounds of permissible hate in post-apartheid broadcasting in South Africa have been shaped by the state's withdrawal from certain regulatory processes, as well as the emerging regulation by the Broadcasting Complaints Commission of South Africa (BCCSA). The BCCSA—established, financed, and operated by South Africa's broadcasting industry—filled the regulatory void not just by governing post-apartheid hate; the BCCSA has sought to govern the racial constructs upon which hate depends. With the state's withdrawal, BCCSA officials have configured hate and race in neoliberal ways, shifting responsibility for post-apartheid hate away from apartheid's beneficiaries and toward those apartheid was intended to subjugate.  相似文献   

19.
“Standards for Maintaining, Collecting, and Presenting Federal Data on Race and Ethnicity,” formerly known as “Statistical Policy Directive 15,” is a classification system that has formed the basis of the U.S. government's collection and presentation of data on race and ethnicity since 1977. During the mid-1990s, it underwent a public evaluation to determine whether the racial and ethnic group categories should be revised. This article examines the history of Statistical Policy Directive 15 from its origins through October 1997 and evaluates its consequences on political, economic, and social life. Among the many lessons that government information specialists can take away from the history of Statistical Policy Directive 15 is that classification systems are not neutral tools that objectively reflect and measure the empirical world. Classification systems cannot be isolated from the larger political setting. They are tightly linked to public policies, and, in the case of racial and ethnic group classification, they constitute highly contested social policy about which there is little public consensus.  相似文献   

20.
Studies of race in communication studies often critique and/or celebrate representations of people of color, but recently scholars have called for studies to “go beyond” representation. Building off the work of Sarah Sharma, Harold Innis, Marshall McLuhan, and Walter Ong, this article considers how forms of media, rather than solely content, have racial implications that exceed their representational capabilities. Through an analysis of slave narratives, this article argues that the Underground Railroad was a “media environment” that assisted slave emancipation. This environment celebrated oral forms of mediation and the bodies of certain black runaway slaves to mediate the lines between freedom and bondage.  相似文献   

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