共查询到19条相似文献，搜索用时 296 毫秒
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随着电子公共服务应用的深入,政府管理者越来越关心哪些因素对电子公共服务水平存在影响、影响规律如何及如何利用这些规律来有效地提高电子公共服务水平等.本文以我国地方政府电子公共服务建设水平为研究对象,首先构建了地方政府电子公共服务建设水平影响因素的分析框架,该框架包括内部环境与外部环境两方面.然后采用问卷调查获取了我国地方政府电子公共服务水平的数据,结合政府行政环境数据,应用因子分析、聚类分析、单因素方差分析等方法对电子公共服务环境影响因素进行了论证与分析.进一步,文章深入讨论了环境影响因素对电子公共服务水平的影响规律.分析结果为政府部门进行电子公共服务建设决策提供了科学依据. 相似文献
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李章程 《图书馆理论与实践》2010,(7)
2008年,欧盟电子政府基准调查显示,电子政府在线服务的成熟度和完全在线方面,奥地利遥遥领先,成为欧盟电子政府成熟度最高的国家.本文从奥地利电子政府公共服务的现状入手,以具体的数据分析了奥地利电子政府公共服务水平,即欧洲领先地位.这主要得益于奥地利电子政府发展策略:明确的电子政府战略,合作型的电子政府实施机构,制度层面的电子政府法律和坚实的电子政府基础设施. 相似文献
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2001～2009年,欧洲委员会连续8次对欧洲电子政府公共服务进行了测评,发布了系列基准报告。报告显示:欧洲电子政府公共服务水平持续提高,现已处于完全在线处理阶段。本文从测评方法体系、在线服务水平、典型国家三方面对欧洲电子政府公共服务的测评进行了总结,提出对我国电子政府公共服务测评的启示。 相似文献
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李章程 《图书馆理论与实践》2011,(8)
2001—2009年,欧洲委员会连续8次对欧洲电子政府公共服务进行了测评,发布了系列基准报告。报告显示:欧洲电子政府公共服务水平持续增长,现已处于完全在线处理阶段。本文从测评方法体系、在线服务水平、典型国家三方面对欧洲电子政府公共服务的测评进行了分析,总结了测评的意义,并提出对我国电子政府公共服务测评的启示。 相似文献
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《图书馆理论与实践》2008,(4)
总论AELISC1267-19-08(4)电子公共服务环境影响因素及影响规律分析/胡广伟等(南京大学信息管理系)//情报学报,2008,27(1):116-124.以我国地方政府电子公共服务建设水平为研究对象, 相似文献
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电子公共服务公众满意度测评模型及实证研究 总被引：1，自引：0，他引：1
电子公共服务是信息社会中政府向公众传递公共服务的核心模式.公众是电子公共服务的接受者,应该成为电子公共服务的评价主体.公众满意度已成为当前电子政务绩效评价的重要指标之一.本文在对电子公共服务公众满意度内涵进行分析的基础上,结合美国顾客满意度模型ACSI,提出了电子公共服务公众满意度的概念模型,并采用结构方程模型方法,从政府网站、政府服务等方面入手,给出了概念模型中各个潜在变量的观测变量,设计了相应的调查方案收集数据,利用实证数据对模型进行验证研究,得到了电子公共服务公众满意度路径图,最后对实证结果进行分析和讨论. 相似文献
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通过案例介绍了政府购买图书馆公共服务的购买主体、内容、动因、模式、监督和评估机制、资金筹集与支配等,分析了政府购买图书馆公共服务的效果,指出其中存在的不足之处,并提出了行之有效的应对措施,以不断完善和发展"政府购买图书馆公共服务"这一新型公共服务供给模式。 相似文献
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电子政府公共服务功能的定位问题是各国在规划和建设电子政府系统时需要科学解决和明确的重要问题。电子政府公共服务功能定位的理论基础与新公共管理有着密切的联系 ,各国在探讨各自功能定位的问题上进行了系列实践 ,并表现出一些共同的特点 相似文献
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Qiang Zhao 《International Information and Library Review》2013,45(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
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Qiang Zhao 《International Information and Library Review》2010,42(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
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文章利用电子政务准备度指数(eGRI)体系框架,在分析我国电子政务的准备实施程度、应用现状和发展潜力基础上,探讨了我国电子政务发展与应用相对滞后的制约因素,并着重从如何提高电子政务公共服务的交付能力、持续改善信息基础设施环境与提高公众信息素养三个方面,提出了促进我国电子政务快速发展与应用不断深化的实施策略. 相似文献
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电子政府信息资源增值开发机制作为电子政务信息资源整合的重要手段,通过制度机制、行政机制、市场机制、价格机制、监督机制等若干子机制的相互协调、作用,能够有效地开发电子政务信息资源,增值电子政务服务,促进政府体制转型。 相似文献
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《Government Information Quarterly》2005,22(2):217-238
Since the late 1990s, governments at all levels have launched electronic government projects aimed at providing electronic information and services to citizens and businesses. Although Web sites are becoming essential elements of modern public administration, little is known about their effectiveness. The objective of this paper is to study the quality and usage of public e-services to citizens in Europe.According to the results of this study, e-government seems to be following a more or less predictable development pattern ranging from a stage in which interaction is limited to what is shown on the screen to stages in which there is two-way communication and service and financial transactions can be completed with a satisfactory level of protection of personal privacy. At present, e-government in almost all the cities studied is merely an extension of the government, with potential benefits in speed and accessibility 24/7. Despite the limited degree of development observed, online access has advantages that are impossible to replicate offline. Even though few expect e-government to completely replace traditional methods of information, e-government is becoming a powerful tool of transformation that has become embedded in the culture and in the agenda of the public sector. 相似文献
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A. Paula Rodriguez Müller Amandine Lerusse Trui Steen Steven Van de Walle 《Government Information Quarterly》2021,38(1):101540
Public service producers are heavily investing in the development and implementation of more efficient new digital channels to engage users in citizen sourcing efforts, such as the reporting of public service-related issues. Nevertheless, user-reporters have continued to favor earlier implemented channels including traditional (e.g., phone, office) and e-government channels (e.g., web, email) over new digital channels such as m-government channels (e.g., mobile applications). Drawing on channel choice literature and theories, this study aims at explaining users' reporting behavior by examining the role of users' personal factors, including digital divide determinants, users' service experience, and channel satisfaction. We use a combination of survey and log data on actual reporting behavior among smart bike-sharing users to explain users' channel choice. Using a multinomial logistic regression, we found that the digital divide predicts user-reporters' channel choice. Moreover, user-reporters with a longer service membership favor traditional and e-government channels, over the newly implemented m-government channels. Finally, user-reporters' satisfaction with the mobile application is negatively associated with the user-reporters' choice of traditional and e-government channels. Our results expand and update the empirical evidence on channel choice at the user level, and provide insights for public service producers who aim at enhancing public service delivery through digital users' engagement. 相似文献
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跨系统或跨行业的电子政务信息资源横向共享是政务信息资源共享目标实现的关键,是开展协同政务的基础,是公共服务社会化的保障。横向政务信息资源共享的实现,目前最主要的障碍是行政体制的制约和电子政务本身发展的影响。要克服以上障碍,须采取以下主要对策,即:建立既合作又竞争的共享机制,实行行政干预下的自愿共享模式,完善可互操作的标准体系。 相似文献
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我国各级政府网站提供了多项电子政务服务,但公众对其的使用率偏低。公共图书馆在提供电子政务服务方面有着极大的优势和责任。根据美国纽约皇后图书馆和佛罗里达州的儿童与家庭部项目开展税务、医疗等电子政务项目服务的经验,我国公共图书馆应联合共建电子政务资源,提供多种整合服务方式,加强对服务人员的培训,加大宣传与推广,从而推进公共图书馆的电子政务项目整合服务。 相似文献