共查询到20条相似文献，搜索用时 15 毫秒
1.
Maggie Farrell 《图书馆管理杂志》2013,53(4):444-452
ABSTRACTWithin organizations, employees often discuss the need for transparency but what exactly is transparency? Transparency is often linked with communication in an effort to create an organization that is more informed about decisions and processes creating a sense of employee engagement. But leaders are not able to operate in a completely open manner due to a variety of factors. What leadership activities can be conducted in a transparent manner and how is transparency balanced with confidentiality? Transparency is not just a leader responsibility but other managers and employees contribute to organizational transparency. This column will provide more insights into the complex issue of transparency within libraries. 相似文献
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Employee engagement has been shown to be related to higher organizational productivity and profitability, among other favorable outcomes; however, there is disagreement in the literature regarding the definition of employee engagement and how employees enact their engagement. The current study explored how employees of a cooperative communicatively displayed their own engagement to others inside and outside of the organization. Fifteen semi-structured interviews with employees were conducted and analyzed using thematic analysis. Results showed that employees displayed their engagement to others through external displays, which contradicts past research done on employee engagement. The study also revealed that social exchanges occurred between the organization and the employees. The ways in which employees communicated their engagement was a direct response to the exchanges occurring between these multiple stakeholders. 相似文献
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ABSTRACTA case study demonstrating how an online narrative featuring the adventures of a cuddly toy penguin, Pablo Penguin (@uoppenguin on Twitter) has been introduced at the University of Portsmouth Library to build trust and engagement between university students and library services and facilities. Evidence for the benefits of anthropomorphic brand mascots and best practice for their design and use to enhance the library brand, emotionally engage, build trust, lower barriers to service engagement, and mentor students from the perspective of a perpetual student are drawn from the marketing and psychological literature then illustrated in the case study. 相似文献
4.
Maggie Farrell 《图书馆管理杂志》2018,58(2):166-173
Leadership faces a number of paradoxes that can be challenging and confusing, particularly as individuals take on new leadership roles. Employees want leaders to be decisive but participatory in decision making, focused on big pictures but contribute to detailed discussions, and engage but not micromanage. It is confusing as mixed messages are given to leaders and the opinions of employees vary, creating a situation in which it is difficult for leaders to fully understand employee expectations. Leaders not only need to understand these paradoxes but develop methods to balance employee expectations and communication strategies that help employees appreciate the balancing act that each leader must develop. 相似文献
5.
Lorelei Rose Sterling 《Journal Of Access Services》2015,12(3-4):118-127
Although there is a healthy amount in the literature about the importance of motivating student library employees in an academic setting, very little of it discusses the practical aspects of how to motivate students. A supervisor must often use ideas from other disciplines, including the business world and academia. In this article, the author suggests six highly effective, yet cost-conscious methods that have been used successfully in an academic library setting to keep student employees motivated and to retain them year after year. These six methods are: (a) encouraging autonomy, (b) holding contests, (c) providing food, (d) being open to suggestions, (e) using employee strengths, and (f) celebrating seasonal or university-specific events. 相似文献
6.
Academic libraries rely on student employees to manage a wide range of operational areas. Employing students can be beneficial to the library, to the students, and to the library patrons, but there are also challenges in recruiting, training, and supervising a student workforce. In this article, we introduce two frameworks from human resources management that describe and explain new relationships between employees and employers. Psychological contracts are tacitly held expectations by employees and employers that direct attitudes and behaviors about the work, attitudes toward the organization, and interpersonal relationships. Socialization refers to the wide range of tactics that organizations and newcomers may take to adjust to a new work situation. In the article, we first explore each of the constructs and provide a short review of empirical studies that show the relevance of each construct as it pertains to student workers in libraries. We then offer some suggestions for steps library managers can take based on these frameworks to maximize the benefits of the student employee workforce for the students and for the organization. 相似文献
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This paper tests the extent to which social media is shaping civic engagement initiatives to build trust among people and increase trust in their institutions, particularly the government, police and justice systems. A survey of 502 citizens showed that using social media for civic engagement has a significant positive impact on trust propensity and that this trust had led to an increase in trust towards institutions. Interestingly, while group incentives encouraged citizens to engage online for civic matters, it is civic publications through postings on social media that intensify the urge of citizens for civic action to address social issues. Post-hoc analysis via ten interviews with social activists was conducted to further examine their perceptions on trust towards institutions. The overall findings suggest that institutions, in their effort to promote a meaningful and trusting citizen engagement, need to enhance trust among the public by fostering social capital via online civic engagement and closing the public–police disengagement gap. 相似文献
9.
Organizational Surveys: A System for Employee Voice 总被引：1，自引：0，他引：1
Vickie Cox Edmondson 《Journal of Applied Communication Research》2013,41(4):307-310
Although surveys are often used to assess and track employee attitudes and opinions over time and are used quite frequently by applied communication researchers, the use of surveys as a channel to voice employee attitudes and opinions has not been fully explored in the employee voice or basic organizational communication literature. With the increased call for accountability, effective applied communication researchers can play an important role in ensuring that organizations engage in the survey process in a manner that is “safe” for employees, and ethical and practical for the organization. Because the question of how to accomplish this task is complex and cannot be fully addressed within the constraints of a commentary, I offer three general principles to guide future researchers in helping overcome organizational communication problems:
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Build trust in the organizational survey process, the researcher(s), and the organization.
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Eliminate the adversarial relationship that often exists between management and employees who speak up.
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Provide evidence that the organization does more than purport to value the things that it says it values.
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Public libraries today are undergoing significant transformations as well as interacting with patrons in new and different ways (Knight Foundation 2017). Part of this transformation is the way libraries are engaging entire families. Libraries are playing a stronger role than ever before in supporting families to promote children’s early literacy and reading skills (Celano and Neuman 2015; Nagle et al. 2016; Neuman and Celano 2010), stimulating adult learning (Boden and Tashijan 2015), creating initiatives to improve family health (Morgan et al. 2016), providing services to families with extreme challenges such as those experiencing poverty, homelessness, food insecurity, and incarceration (Holt and Holt 2010; Terille 2016), as well as becoming spaces for families, especially those who are recent immigrants, to build new relationships and social networks (Khoir et al. 2017; Vårheim 2014). Despite these efforts, few studies have specifically sought to understand the organizational dimensions that support family engagement within a library system and the potential that these efforts have in promoting children’s learning not only in the early years, but also into and throughout middle childhood and adolescence. Based on a yearlong study investigating the power of family engagement in public libraries, this article considers how libraries can begin to adopt a systemic approach to family engagement to further innovate the library space. 相似文献
11.
《The Journal of Academic Librarianship》2020,46(3):102129
This article explores how the academic library can help foster conditions for both academic and social engagement on the college campus, with the ultimate goal of increasing student satisfaction, success, and retention. The background and varied definitions of student engagement are reviewed and the importance of engagement for student success is discussed. Finn's participation-identification model (1989) is adapted to show how the academic library can provide opportunities through library programming for meaningful engagement to take place. The model holds promise for documenting positive outcomes for library programming in light of already defined ways engagement is known to help with overall success and retention. Examples of successful programs are provided showing how this model can be put into practice. 相似文献
12.
Lisa Bodenheimer 《图书馆管理杂志》2018,58(4):364-374
Similar to individuals, organizations display characteristics that speak to qualities and abilities. Our guest writer, Lisa Bodenheimer, discusses a trait that is critical for library organizations during this period of constant change and transformation. Resiliency is the ability to rebound and flex as circumstances shift enabling an organization to thrive and adjust during difficult times. This skill is typically developed through experiences, but, as Ms. Bodenheimer outlines, organizations are able to strategize in order to build employee and organizational resilience. Such a proactive approach will enable a library organization to better weather challenging situations and times as difficulties will enviably occur. The following article provides practical suggestions for library organizations that will enable them to be more successful while leading and managing in a changing environment. 相似文献
13.
Dawn Smith Teresa B. Van Dyke 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4):449-455
Because of the changing world of librarianship and the introduction of new technologies, telecommuting has become an innovative option for certain jobs in the library. Telework gives an organization the opportunity to retain skilled employees and cut the costs of recruiting, selection, and training of a new employee. There are certain tasks in the workflow of the interlibrary loan department that could permit an employee to work from a distance. This is specifically due to resource sharing management systems such as ILLiad. Florida Atlantic University decided to retain an interlibrary loan employee who had to relocate and try telecommuting on a trial basis. This paper details the employee's experiences. 相似文献
14.
This research explores the relationship between employees’ disposition and several important job attitudes. Dispositional affect is a personality trait that describes people's emotional responses to situations. This study explored how affective disposition influences the job attitudes of work engagement, organizational commitment, and job satisfaction. Data were collected from a sample of librarians, and the results show that affective disposition strongly predicted the three job attitudes in the expected directions. The findings contribute to knowledge of the role of personality in the workplace and provide guidance for library managers on how best to facilitate positive job attitudes. 相似文献
15.
Jason Martin 《图书馆管理杂志》2013,53(3):266-284
ABSTRACTTransformational leadership is highly correlated with effective organizations and successful change, yet few studies of this leadership style exist in the library literature. This study examined perceptions of transformational traits in academic library leaders. The study asked academic librarians at 4 year institutions to rate their library's leadership using the Multifactor Leadership Questionnaire. While the librarians perceived their library leaders to be more transformational than transactional, the mean score for transformational leadership was middling, as were the scores for each of the transformational components. This could indicate a lack of change readiness in these libraries. 相似文献
16.
Alan K. Goodboy Rebecca M. Chory Katie Neary Dunleavy 《Communication Research Reports》2013,30(4):255-265
This study examined the relationships between perceptions of organizational justice and enacting organizational dissent. Participants were 107 full-time employees working in various organizations. Results indicated that employee perceptions of distributive and interpersonal justice negatively predicted latent dissent, while perceptions of informational justice positively predicted latent dissent. Perceptions of interpersonal justice were the strongest predictor of latent dissent. Perceptions of justice were not related to articulated or displaced dissent. Future research should continue to explore triggering agents of dissent in organizations. 相似文献
17.
《期刊图书馆员》2013,64(3-4):361-365
In the 1990s, librarians need to apply quality principles and techniques to allow more flexibility in service delivery. Many library technical services operations are reorganizing staff into teams. The promises and benefits of teambased organizations are increased employee empowerment and increased production with fewer employees. These benefits should result in high levels of staff satisfaction and reduce operational budgets. 相似文献
18.
朱晓琴 《图书馆工作与研究》2012,(1):51-54
高校图书馆员沉默行为是由于个性差异、性别特点、文化背景及管理因素等引起。该行为会给馆员自身带来压力,也不利于事业的发展,因此管理者应该改变工作方法和思路,尽量缩小权利差距,树立合作信任的管理理念,营造良好的组织文化,减少员工沉默行为。 相似文献
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《Mass Communication and Society》2013,16(4):413-434
In a now-famous article, Robert Putnam traced changes in interpersonal (IP) trust, civic engagement, and political trust in the United States during the past 3 decades. Although trust in government has declined, so have IP trust and civic engagement. Putnam places the blame for the loss of the various components of so-called civic or social capital squarely on television as a medium. We analyze 4 data sets to explain IP trust. Education, newspaper readership, and age are consistent and strong associates of trusting attitudes and behaviors. Reported political talk radio listening and elite electronic news use also are linked to trust. Those high in social trust, however, are not consistently heavier or lighter consumers of television. Putnam's hypothesis, in other words, is not confirmed in these data. Implications, as well as some reasons to continue to entertain the hypothesis, are explored. 相似文献