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文章从用户需求的角度探讨高校图书馆的信息技术变革.通过对中山大学图书馆的用户调查,了解和分析中山大学图书馆用户当前信息技术利用情况及用户满意度,进而调查用户对图书馆新技术的新需求.根据用户的类型和背景的差异进行深入详细的比较分析.最后从用户需求的角度探讨高校图书馆信息技术变革的趋势. 相似文献
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通过比较分析北京航空航天大学图书馆和美国麻省理工学院图书馆的网站首页发现,美国麻省理工学院图书馆网站首页除突出常规性服务、清晰的层次布局外,还强调以读者的需求为第一要务,网页内容处处体现出有助于读者"You"的服务,值得北京航空航天大学图书馆等同类型国内大学图书馆借鉴学习。 相似文献
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《Journal of Web Librarianship》2013,7(2):80-95
Creating a learnable, effective, and user-friendly library Web site hinges on providing easy access to search. Designing a search interface for academic libraries can be particularly challenging given the complexity and range of searchable library collections, such as bibliographic databases, electronic journals, and article search silos. Library Web designers must decide whether to present users with a single search interface—one that searches across content silos by default—or to offer an interface that exposes the various silos available. Designers must also contend with the user's entire search experience and determine how search should appear on the library home page as well as in global navigation systems. In the spring of 2010, the North Carolina State University Libraries sought to answer search design questions for an upcoming Web site design effort. The Libraries evaluated two different search interfaces to determine whether a tabbed search approach with options to pre-select silos is an effective design for end users. Findings show that a tabbed search interface is an effective design device for presenting multiple silos. This study outlines the methods the North Carolina State University Libraries used to conduct usability testing as well as observations, findings, and recommendations about effective design of search on academic library Web sites. 相似文献
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《Journal of Web Librarianship》2013,7(2-3):99-120
Usability testing is an important element when designing useful, usable academic library Web sites. Since 2001, members of the Florida International University Libraries Web team have worked toward establishing a process that identifies user needs through usability testing. Starting with the libraries’ first Web site redesign project in 2001, the team has taken an active part in improving Web site user experience. After engaging in multiple redesign efforts, the Web team has developed a process that supports awareness of user experience through continual usability testing and feedback gathering. This article presents strategies and practices to measure Web site user experience, including classic usability testing methods (e.g., card sorting activities, focus groups, and task-based user testing), as well as the team's latest effort to assess Web site analytics and content to identify Web site usage patterns and areas of concern. A history of the Florida International University Libraries’ Web site redesign process is presented to illustrate lessons learned and best practices to facilitate future redesign and testing efforts. Taking a longitudinal look at usability testing at one institution, the study aims to inform the development of an effective strategy for user research and content management. 相似文献
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《Journal of Web Librarianship》2013,7(1):19-35
A library's Web site is well recognized as the gateway to the library for the vast majority of users. Choosing the most user-friendly Web architecture to reflect the many services libraries offer is a complex process, and librarians are still experimenting to find what works best for their users. As part of a redesign of the Oregon State University Libraries’ Web site, entry points for specific user groups were created. One of these user groups was graduate students. The purpose of this study was to explore the ways other academic libraries design their Web sites for particular user groups, specifically graduate students, in order to determine how the Oregon State University Libraries Web site compared to peer institutions. This study analyzed 112 Association of Research Libraries’ Web sites and 26 Oregon academic libraries’ Web sites to determine the availability of resources and services specifically promoted to graduate students. Since graduate students may view the library Web site through the lens of new student, researcher, or instructor, Web sites were also examined to see if sites were created with any or all of these roles in mind. Nearly a quarter of Association of Research Libraries' Web sites that were examined contained a link on the homepage for graduate students, and another 20 percent provided graduate-student information at a lower level in their site hierarchy. A majority of sites had events, subject guides, or course guides for graduate students. Information for graduate students was typically framed in the context of graduate students as researchers. Ideas and examples are given for ways to improve Web site design to better serve this user group. In order to provide improved services to these students, future studies will explore what graduate students need from academic libraries and the ways these students conduct themselves in their various roles of researchers, instructors, and new students. 相似文献
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《Journal of Web Librarianship》2013,7(1):45-55
As free and low-cost Web analytics tools become more sophisticated, libraries’ approach to user analysis can become more nuanced and precise. Tracking appropriate metrics with a well-formulated analytics program can inform design decisions, demonstrate the degree to which those decisions have succeeded, and thereby inform the next iteration in the design process. The Health Sciences Libraries of the University of Minnesota have been using Google Analytics as their primary analytics solution since 2005, and as Google has continued to add functionality and flexibility to the platform, the Health Sciences Libraries has capitalized on the opportunities made available. In this article the author outlines the Health Sciences Libraries strategy for using Google Analytics and describes several of the more novel methods they have developed, providing a roadmap for others seeking to strengthen their understanding of the behavior of users on their library's Web sites. 相似文献
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《Journal of Web Librarianship》2013,7(4):404-417
Libraries, along with other information service institutions, have entered a digital era in which resources are presented electronically through various digital platforms. The library Web site functions as the main source of information to patrons as well as a community outreach tool. Many library services now either succeed or fail based on how well users interact with the institution's Web site. In order to evaluate the effectiveness of library services, it thus becomes important for libraries to measure the performance of library Web sites. Web analytics is the ideal tool to answer questions regarding the evaluation of Web site performance. However, Web analytics can be hard to understand for those who do not have the time to familiarize themselves with all the terms and data. Writing a thorough Web analytics report can help make Web analytics easier to digest for administrators or Web site stakeholders.This tutorial provides step-by-step instructions on how to craft a Web analytics report. It provides suggestions on visualizing statistics, interpreting data, and customizing the report based on a real experience. The tutorial is facilitated with customized figures, charts, and tables from a real Web analytics report on the Texas Tech University Libraries Web site and concludes with recommendations on presenting the report to the administration and stakeholders. 相似文献
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《期刊图书馆员》2013,64(1-2):353-359
Summary The World Wide Web makes it possible for patrons to link easily to electronic journals but does not resolve problems of selection, acquisition, serials control, and cataloging. A pilot project undertaken at the University of Southern California Libraries involved creating a subject and title index to e-journals of interest to the USC faculty on the Web with links to the journals. Upon completion of the pilot, maintenance of the collection was assigned to the Serials Department in the University Library. It then became necessary to mainstream e-journal collection maintenance into the technical services operations of the library. 相似文献
10.
《图书馆管理杂志》2013,53(1-2):267-280
Abstract This paper discusses how the University of Wyoming Libraries have worked in partnership with the larger institution and its Outreach School to develop a strategic plan for the future of distance education at the University of Wyoming. This collaboration insures that distance learners receive comparable library services to on-campus learners. The authors focus on how the World Wide Web is utilized to provide library services to students, in particular to online students. 相似文献
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《Journal of Web Librarianship》2013,7(4):375-376
Libraries today face an increasing challenge: to provide relevant information to diverse populations with differing needs while competing with Web search engines like Google. In 2009, a large group of libraries, including the University of Nebraska-Lincoln Libraries, joined with Innovative Interfaces as development partners to design a new type of discovery tool. The concept of information portals best supports the research and instructional needs of our communities by organizing and presenting information that incorporates licensed databases, text, multimedia, and other relevant sources. The discovery tool under examination by University of Nebraska-Lincoln and Encore integrates searches of the catalog, locally created full-text and image sources, and articles from licensed databases with navigation options that facilitate narrowing and expanding search results. This information portal development is an ongoing process with the goal of providing a tool that is as easy to use as Web search engines and that preserves the quality that library users expect. This article explores the requirements for an information portal and describes the challenges University of Nebraska-Lincoln faced when implementing Encore. Statistics from the initial implementation are presented, along with recommendations for future usability studies to evaluate where additional improvements should be made. 相似文献
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《Journal of Web Librarianship》2013,7(2):109-124
As primary source materials in the library are digitized and made available online, the focus of related library services is shifting to include new and innovative methods of digital delivery via social media, digital storytelling, and community-based and consortial image repositories. Most images on the Web are not of sufficient quality for most media outlets, so what happens when patrons require high-resolution versions of images for use in their print publications or projects? Until recently, patrons at the University of Houston Libraries used a clunky, paper-based request process for high-resolution images that was frustrating for them and time-consuming for staff. The authors of this article outline how an interdepartmental team of University of Houston Libraries staff used Drupal to develop an automated patron request system that is modeled after online shopping cart experiences and integrates with the CONTENTdm-based University of Houston Digital Library. The article provides suggestions for libraries with digital collections about how to create a system that efficiently captures patron requests and streamlines staff delivery of high-resolution files. 相似文献
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This article presents a literature review of methods for evaluating serials, or networked electronic resources, usage, and focuses on point-of-use intercept Web surveys. In the context of the MINES for Libraries protocol administered by the Association of Research Libraries (ARL) and derived from the indirect cost study methodologies developed by Franklin and Plum, the article discusses a variety of point-of-use Web survey implementation methodologies used in libraries. It discusses sampling plan options and articulates issues related to the mandatory and optional versions of the point-of-use Web survey protocols with an emphasis on nonresponse bias. The article provides a set of methods that libraries can use to continue to evaluate their networked electronic services in innovative ways to better serve the research, teaching, and learning needs of their users. 相似文献
16.
Katherine A. Prentice Julie K. Gaines Linda S. Levy 《Medical reference services quarterly》2013,32(1):88-97
The objective of the Starting Points Web page series at The University of Texas Health Science Center at San Antonio (UT HSC) Libraries is to provide specialized information resources in an organized online format. Highlighted resources include databases, journals, UT HSC campus information, funding sources, PubMed® RSS article feeds, and information about professional associations. This paper discusses the development process, planning, challenges, and outcomes of the Starting Points series. 相似文献
17.
《Journal of Web Librarianship》2013,7(4):525-547
ABSTRACT Search engine use is one of the most popular online activities. According to a recent OCLC report, nearly all students start their electronic research using a search engine instead of the library Web site. Instead of viewing search engines as competition, however, librarians at Binghamton University Libraries decided to employ search engine optimization strategies to make their Web site more visible on the search engine result pages. Although search engine optimization is used frequently by commercial Web sites, few libraries have attempted to optimize their own sites. This article describes Binghamton University's experiences in developing and implementing an optimization pilot project. The research presented in this article has importance for libraries who may be considering an optimization project for their own sites. 相似文献
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《Journal of Web Librarianship》2013,7(2-3):205-218
ABSTRACT This article describes the card-sorting techniques used by several academic libraries, reports and discusses the results of card-sorting usability tests of the Western Michigan University Libraries’ Web site, and reveals how the WMU libraries incorporated the findings into a new Web site redesign, setting the design direction early on. The article briefly describes open and closed card-sorting techniques and quantitative and qualitative methods of analyzing data commonly used in computer and library science fields. Findings from this study allowed the library design team to vastly improve its initial redesign decisions for a new Web site tabbed navigation system. Card sorting not only helped the design team validate its redesign decisions, but it also opened the WMU libraries to outside innovation, inviting Web site visitors to redesign the Web site free from the libraries’ influence. The simple and inexpensive techniques used here may be useful to any Web librarian or design team embarking upon redesign and usability testing of their own sites and interested in building a more compelling, insightful Web site. 相似文献
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The 21st century technical services librarian has access to a plethora of electronic and online work tools from which to choose to complete daily tasks. An assessment of the Western Kentucky University Libraries (WKUL) 19 benchmark institutions shows a great disparity of online work tools made available through university libraries technical services departmental Web sites. Four areas (technical services, cataloging, serials, and acquisitions) are discussed. Outcomes indicate that (1) few of these institutions list online work tools and (2) of those that do, there is very little overlap. This paper investigates this phenomenon of inconsistent technical services online work tools. 相似文献
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《Journal of Web Librarianship》2013,7(2):111-128
This article demonstrates how Facebook, a popular social networking Web site, provides libraries with the opportunity to develop an outreach presence and information portal within an online community. While much of the recent literature examines Facebook and defines its potential use within libraries, this article focuses on the use of Facebook's newest feature: customizable Facebook Pages. In December 2007, librarians at the State University of New York at Buffalo began exploring the use of Facebook Pages to virtually reach out to patrons and market library services. Based on user response and Page statistics, librarians found the use of Facebook Pages provided a welcome extension of services and a unique form of outreach that reached beyond the campus community. Through a University at Buffalo Libraries Page on Facebook, librarians can update and inform students, faculty, and staff of new events, workshops, library services, and resources. Librarians at the University at Buffalo maintain an active online community that reaches more than 300 fans. Fans provide discussion and feedback regarding library services, offering a more interactive extension of the Libraries homepage. This article explains the design process, including the use of third-party and custom applications. Challenges, ideas, and user response in regards to the use of Facebook Pages in a library setting are also presented. 相似文献