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1.
Abstract

Welcome to the new “Best of the Literature” column of Public Services Quarterly. Every issue of this column will provide a survey of the best of the recent library literature either on a particular topic within public services (as with this first column on services to distance learners) or on public services broadly conceived. I hope that this column can highlight library literature that deserves to be read by every public services librarian. Ideally, readers of the column and I will collaborate to select the best of the literature. In that spirit, suggestions for great articles or special topics are always welcome.  相似文献   

2.
《The Reference Librarian》2013,54(91-92):5-22
Summary

Reference works were present in the earliest libraries; and their numbers have grown inexorably ever since. They consume an increasing share of library acquisitions budgets. This article traces the evolution of reference collections, drawing on experiences at the author's library. The author concludes that while reference questions will always be with us; it is perhaps less certain that they will always be answered from “reference works” in collections labeled “reference.”  相似文献   

3.
ABSTRACT

Offering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields.  相似文献   

4.
Abstract

Laws for public library service were well established in Czechoslovakia before its split into the Czech Republic and Slovakia in 1993. The transfer of authority over public libraries from the central government to the local regions and municipalities after 1989 caused much confusion, especially since many library buildings were reclaimed by the owners from whom they had been confiscated by the Communists. The number of libraries in the country has declined since 1989. The shift of publishers to free market conditions meant not only that much “entertainment” literature was published, but also that the price of books was driven up. Library services have changed to meet the new social conditions: there are improved services for business and for the handicapped.  相似文献   

5.
《Public Library Quarterly》2013,32(3-4):59-73
ABSTRACT

This article investigates requirements and responsibilities for public library youth services librarians. Position advertisements were published in American Libraries in five-year increments, from 1971 to 2001. Youth services librarian positions were analyzed as to changes in position titles, education requirements, job responsibilities, and personality characteristics. Findings suggest that the number of advertised youth services positions is increasing, and job titles are changing from the specific “children's services” to the more generalized “youth services.” Advertised responsibilities of the youth services librarian have consistently emphasized collection management and administrative duties, and many advertisements place a heavy emphasis on personality traits.  相似文献   

6.
ABSTRACT

Purpose: The present study aims to determine and compare the views of directors and users of public libraries on the use of social media for the marketing of library services.

Methodology: Data collection was done through two researcher-made questionnaires, one from the viewpoints of directors and one investigating the views of users. The questionnaires’ validity was done by four libraries and Information Science professionals, and the reliability was determined by the Cronbach’s alpha coefficient. The statistical population of this research is made up of all directors and users of 12 public libraries of the city of Isfahan, one of the largest cities in Iran.

Findings: In users’ viewpoints, the “interaction capability” is the most important feature that social media marketing can have in libraries. From the viewpoints of the directors, “creating a true picture of the role of the library” and “informing users about library services” are among the most important reasons for the marketing of libraries in the social media. From the perspective of both groups, the Telegram is the most appropriate medium for the marketing of library services.

Results: To maintain their customers and their market position, libraries need to use more exciting tools such as social media for marketing. Library directors of this study emphasized on this fact and 79.1% of users expressed interest in receiving library information through social media.

Value: The findings of this study would help the library directors to better decide on the marketing of their library services in social media.

Type of the study: Scientific-Research  相似文献   

7.
ABSTRACT

The “difficult” requests submitted by the research library users prove document delivery vendors could hardly replace interlibrary loan librarians. “Difficult” requests ask for the “grey literature” not traded commercially and not kept in libraries. They require the special attention and professional knowledge of the interlibrary loan librarian. Besides usual bibliographic and reference tools, the Internet, e-mail, and the search engines have to be employed to solve them. The help of those responsible for the production of the literature in question is significant. In tackling “difficult” requests, interlibrary loan librarians may further add value to their services by facilitating sharing between scholars or researchers. Five actual cases are presented to illustrate how the “difficult” requests were tackled and solved.  相似文献   

8.
《The Reference Librarian》2013,54(75-76):67-81
  相似文献   

9.
《The Reference Librarian》2013,54(67-68):111-130
Summary

Early in 1997, full Web access was added to Babson Library's public workstations. In a few short months, library computers became a mecca for neighborhood youth. The library's “open door” philosophy and Springfield College's strategic vision to strengthen campus/community ties brought the library to the forefront of actively developing services for community youth. An outreach program for community youth was designed to address the issue of computer access. The development of the program involved the entire library and provided an opportunity for collaborative interaction among the library, related campus programs, and community agencies. Its impact on the library brought to the forefront the debate between “academic service” and “community service.”  相似文献   

10.
Abstract

Aliens: It is the subject of conspiracy theories and nightmares, the name of a blockbuster science fiction/horror movie franchise, and also how the de facto national library of the United States refers to “persons who are not citizens of the country in which they reside.” In 2016, the Library of Congress announced that it would reconsider the usage of “Aliens” and its related terms in the Library of Congress Subject Headings, following a student-led movement to change the pejorative term “Illegal Aliens.” Yet, three years on, these terms remain in the LCSH. Using the “Illegal Aliens” controversy as a case study, this article explores how the LCSH works, its role in research, and its vulnerabilities to bias, and offers proposals for how librarians can help improve the situation.  相似文献   

11.
ABSTRACT

As the online public library becomes a creation of the Internet, will taxpayers continue to support an institution that is potentially “just another address”? And will the public library have to compete in the image and likeness of Barnes and Noble.com?  相似文献   

12.
《Communication monographs》2012,79(4):318-339

Among historians in America, Carl Becker attained fame for style in discourse. Although his stylistic prowess was evinced in scholarly works which brought him eminence in his profession, epigrammatic style also was prominent in his writing of popular history, first in a polemic essay called “Kansas” which led to his role as propagandist in World War One, and then—and of particular interest to those interested in mass persuasion—an eminently successful high school textbook, Modern History. The objective of historiography herein is to establish causal relationships between epigrammatic style in those popular works and resultant, rhetorical effects upon Becker's readers mainly in the general public over a span of several decades. Primary source evidence of effectiveness is in letters to Becker, and other correspondence, that indicate which concepts and precise sentences in Modern History were salient and persuasive for a mass readership largely because of the epigrammatic style with which they were phrased.  相似文献   

13.
ABSTRACT

In these times of growing journal prices and shrinking budgets, alternative methods of information access are a necessity. Document delivery services have become an important alternative to providing information access beyond traditional interlibrary loan services. This article analyzes the effect the “unmediated” EbscoDoc document delivery service had on traditional interlibrary loan in a medium sized academic library. Access to the service was provided to faculty members at Wichita State University for a period of approximately two years. Use of the service varied from faculty members who ordered one article to the “super” users who ordered from 100 to 400 documents. This study indicates that while the few “super” users had a strong impact on document delivery, the presence of the EbscoDoc service did not reduce the use of interlibrary loan as the majority of the registered faculty continued to use traditional interlibrary loan.  相似文献   

14.
No Phone Zone     
Abstract

This article reports the results of a survey of cell phone policies in university libraries conducted over a three-month period in 2005. The authors sought information about the libraries' problems regarding cell phone use and attendant noise by students and other library users. The authors began with an 18-question survey of one hundred libraries, with at least one library from every state. When the response was low, the authors expanded their research by looking at every library Web page that had the word “University” in its title. Finally, they contacted several larger libraries that had policies banning cell phone use altogether to see whether they worked. Most respondents found cell phone noise a problem. Most respondents indicated that public service staff and security officers enforced the policies; comments from the original survey were insightful concerning compliance solutions.  相似文献   

15.
Abstract

The Millennial Generation, sometimes referred to as Gen X—those young men and women born between 1981 and 1996—are the first generation of “digital natives.” This column reports on how their use of technology has changed public library services in Kyrgyzstan, the United States and Italy.  相似文献   

16.

It is perhaps inevitable, but none the less disturbing to discover errors, in standard reference works. The source of the error may be well hidden, but it is the responsibility of each researcher to check “accepted” findings, whenever opportunity presents itself. This is as true with respect to bibliographic citations as to research data or analysis. This “research coup” by Frank Kahn is one of several comments on Lawrence Lichty's “Who's Who on Firsts: A Search for Challengers” published in the Winter, 1965–66 issue of the Journal. Many corrections or additions were published in the Spring, 1966, issue, and readers are urged to send in other “challenges” as soon as possible. Mr. Kahn, Lecturer in radio and television at Queens College, has contributed to the Journal of Broadcasting in the past.  相似文献   

17.
《Public Library Quarterly》2012,31(4):428-452
ABSTRACT

This exploratory research investigates how American public libraries have addressed the issue of media literacy in their communities from 2016 to 2018, including programs, partnerships, and other initiatives. The authors selected this period because events, such as the 2016 U.S. presidential election, contributed to an increased national concern about media literacy. This study fills a research gap by providing a broader assessment of public library responses to this issue, as most of the published literature thus far stems from academic libraries. An electronic survey solicited data from both a stratified purposive sample and a self-selecting sample of public libraries throughout the United States (U.S.). Analysis of qualitative and quantitative data from sixty-five public libraries revealed several key themes related to media literacy initiatives, including types of initiatives developed, initiatives deemed most successful by staff, community response to initiatives, and reasons for not pursuing initiatives. Findings denote the current state of how public libraries address media literacy and offer practical guidance for those developing media literacy initiatives. Key findings are as follows: lack of staff time is the reason most often cited for not engaging in media literacy initiatives; more effective measurements are needed to assess both community needs and outcomes of library initiatives; “fake news” is a topic of interest in the community and among library staff; and there appears to be a relationship between staff interest in the topic and perceived interest on the part of the public, which may impact efforts to address the issue. Implications for practice resulting from those findings include engaging in initiatives that maximize service while minimizing staff time involvement; measuring and assessing community interests as well as outcomes of initiatives; using trending topics such as “fake news” to increase interest in library services; and continuing to increase staff awareness of and training in issues deemed important by the library community.  相似文献   

18.
《Communication monographs》2012,79(3):209-226

Thomas Reid was familiar with Aristotle's works, but he did not leave direct evidence bearing on which of his ideas, if any, were derived from the Stagirite. A close examination of the works of Reid and Aristotle shows many similarities between the “Common Sense” of the former and the doctrine of first principles of the latter. There also are important differences, especially in epistemology. The role of Aristotle is that of supplying elements that Reid inserts into an overall system that is his own.  相似文献   

19.
Abstract

Academic libraries do not often launch public relations campaigns. However, recent changes and enhancements at the Geoffrey R. Weller Library at the University of Northern British Columbia prompted librarians to embark on a public awareness campaign built upon the “@ your library” framework. The campaign featured multiple strategies, including posters, displays, brochures, newspaper ads, and giveaways. The goal of the campaign was to break away from the stereotypical image of the library as a research necessity, and show it instead as the beating heart of the University. The campaign is evaluated and the continued need for marketing and promotion of academic library services is examined.  相似文献   

20.
ABSTRACT

Previous research has mostly focused on the demographic and academic correlates of library anxiety. This study focused on the “library anxiety” and “emotion perception” of students, with the objective of examining the relationship between these two concepts. In total, 279 self-reporting questionnaires were used for analysis. The results confirmed the existence of the phenomenon of library anxiety, with these students being more anxious regarding the “user education” and “user knowledge” factors. They showed greater skills of emotion perception. A negatively significant relationship appeared between library anxiety and emotion perception. The results suggest that user education and emotion perception training programs should be developed to overcome students' problems.  相似文献   

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