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H.G. van der Voort A.J. Klievink M. Arnaboldi A.J. Meijer 《Government Information Quarterly》2019,36(1):27-38
Big data promises to transform public decision-making for the better by making it more responsive to actual needs and policy effects. However, much recent work on big data in public decision-making assumes a rational view of decision-making, which has been much criticized in the public administration debate. In this paper, we apply this view, and a more political one, to the context of big data and offer a qualitative study. We question the impact of big data on decision-making, realizing that big data – including its new methods and functions – must inevitably encounter existing political and managerial institutions. By studying two illustrative cases of big data use processes, we explore how these two worlds meet. Specifically, we look at the interaction between data analysts and decision makers. In this we distinguish between a rational view and a political view, and between an information logic and a decision logic. We find that big data provides ample opportunities for both analysts and decision makers to do a better job, but this doesn't necessarily imply better decision-making, because big data also provides opportunities for actors to pursue their own interests. Big data enables both data analysts and decision makers to act as autonomous agents rather than as links in a functional chain. Therefore, big data's impact cannot be interpreted only in terms of its functional promise; it must also be acknowledged as a phenomenon set to impact our policymaking institutions, including their legitimacy. 相似文献
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行政文化是国家行政人员和社会公众对政府及其行为的意识、思维方式、价值观、态度等,内容包括政府公务人员和社会大众的行政意识、行政思维、行政价值观及行政态度和对行政的评价等价值取向的东西。从某种意义上决定着一个国家行政管理发展的方向,所以做好政府的知识管理是至关重要的。本文对政府知识管理现状进行了分析,并从知识管理的策略、管理方式、管理手段进行了论述。 相似文献
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《Government Information Quarterly》2005,22(1):20-37
Within China, government leaders are using information technology to drive efforts both to accelerate decentralized public administration and at the same time to enhance government's ability to oversee key activities. The concurrent pursuit of these two seemingly paradoxical objectives is, in turn, motivated by an explicit desire to modernize and make more competitive the Chinese economy. Considering what Chinese leaders mean by ‘administrative reform’ is a key to resolving the apparent contradiction between administrative decentralization and government oversight. In particular, this paper provides a number of illustrations of how Chinese e-government initiatives can be best understood as vehicles intended to support economic development through an increasingly transparent and decentralized administration while at the same time providing the central government the information and ability to efficiently monitor and potentially steer economic activity at a more abstract level. 相似文献
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《Government Information Quarterly》2020,37(4):101495
All public values (transparency, accountability, civic participation, and collaboration) of open government could be difficult to achieve without administrators' good implementation. This paper raises concern that perceived risks to OGD accountability lead to undesired strategic resistance. Using a nation-wide government survey data of Taiwanese public servants, this study empirically tests for differences in OGD behaviors between two types of perceived risks (individual accountability vs. organizational accountability). Results find the existence of perceived risks to accountability in the process of data release and positive effects on inducing strategic workaround when implementing OGD policies. These findings shed light on the understanding of practices of open government and contributes to knowledge of administrative behavior. 相似文献
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Karl Kristian Larsson 《Government Information Quarterly》2021,38(1):101547
This paper presents an empirical study of automation in government digital systems. Previous studies have found that automated systems are not suited to cover all citizens equally and may cause administrative burdens on excluded citizens. The case presented in this study is the automated system for awarding child benefits in Norway. Based on data from the national registry, most recipients are awarded the benefit automatically. However, some citizens are not covered by the automation and must apply manually. The theoretical framing of the study combines modern and classic views of how citizens access public services by combining theory from recent literature on administrative burdens and the older theory of access. The data analysis is done with process mining, an innovative method of sorting and understanding data. The findings support previous findings of how registry data and automated computer systems in government can create inequality in service quality. Furthermore, the findings also show that low-income citizens are disproportionally required to apply manually. The study addresses questions concerning why automated systems fail to cover all citizens and the potential challenges generated by this exclusion when governments rely on computer systems in delivering welfare programmes. These are important considerations, as government digitalisation is increasingly innovating with automated systems to deliver public services. 相似文献
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现代文件管理理论和人民主权学说是政府信息公共获取行政问责的理论基础。建设透明政府、责任政府、法治政府,提高政府执政力与公信力,保证社会公众的知情权、参与权、表达权和监督权,要求推行并强化政府信息公共获取的行政问责。同时,现行的法律制度保障、丰富的实践经验及广泛的社会公众基础使得政府信息公共获取行政问责成为可能。 相似文献
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《Government Information Quarterly》2018,35(1):109-122
Despite the expectation that social media use in the public sector contributes to enhancing government responsiveness to citizens, few empirical studies exist on whether social media use actually leads to more responsive public administration in practice and how social media are used by governments to build citizen-centric governance. The purpose of this study is to examine what roles are played by mayors and public officials in social media networks to increase government responsiveness. Thus, we adopt social network analysis (SNA) to the Twitter network of public services as well as carry out a case study on interactions among the mayor, local government, and citizens via Twitter in Seoul, Korea. The research findings show that the mayor of Seoul plays the most important role as a bridging hub in the Twitter network. Specifically, the mayor serves as a bridge between different clusters of citizens and public officials as well as a hub for the most connected users in the network. The mayor's role as a bridging hub in the Twitter network contributes to enhancing government responsiveness by making possible to overcome the disconnection between citizens and the local government, and information asymmetry among the mayor, public officials, and citizens. 相似文献
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检察公益诉讼在档案行政管理领域的拓展,有助于满足档案公共利益充分保护与档案行政管理权力全面监督的二元现实需求。诉的利益理论、客观诉讼理论以及风险预防理论为检察公益诉讼在档案行政管理领域的拓展提供了多维证成进路。尽管“诉讼法”模式、“档案法”模式以及“专门法”模式均可作为检察公益诉讼在档案行政管理领域立法建构的可选模式,但从经济性与协调性角度看“诉讼法”模式更为适宜。立足于检察行政公益诉讼的现行规定,检察公益诉讼在档案行政管理领域的立法建构可从受案范围的扩展与诉前程序的优化两方面进行规范回应,期冀实现档案检察行政公益诉讼制度在我国的健全与善用。 相似文献
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《Government Information Quarterly》2019,36(4):101377
As the use of digitalization and automated decision-making becomes more common in the public sector, civil servants and clients find themselves in an environment where automation and robot technology can be expected to make dramatic changes. Social service delivery in Trelleborg, Sweden, is the setting for a case study of the goals, policies, procedures, and responses to a change in how social assistance is delivered using automated decision-making. Interviews with politicians and professionals complemented with government documents and reports provide the empirical data for the analysis. Four value positions: Professionalism, Efficiency, Service, and Engagement, are used as the analytical framework. The findings reveal that the new technology in some respects has increased accountability, decreased costs, and enhanced efficiency, in association with a focus on citizen centricity. While the findings establish a congruence among instances of some value positions, a divergence is observed among others. Examples of divergence are professional knowledge vs. automated treatment, a decrease in costs vs. the need to share costs, and citizen trust vs. the lack of transparency. The study confirms the power of applying the value positions lens in e-Government research. 相似文献
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《Government Information Quarterly》2023,40(1):101762
Democratic governments maintain their legitimacy by answering demands to solve societal problems, thus continuously adopting and implementing new policies, programs, and administrative rules. One possible consequence of this democratic responsiveness is policy accumulation and rule growth, thus overloading administrative resources and, ultimately, impairing policy implementation. The aim of this exploratory research is twofold: first, to analyse the relationship between government transparency and policy accumulation; second, to develop a government transparency framework aimed to monitor public policy accumulation and one of its major consequences, administrative overload. To illustrate the proposal and its applicability, the framework was used to guide the analysis of the Portuguese case, revealing the absence of a comprehensive approach to the overload problem, and identifying relevant components for a future monitoring system. The framework, and the analysis it provides, are intended to guide government transparency initiatives which address the public policy accumulation and administrative overload problem. 相似文献
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《Government Information Quarterly》2020,37(2):101451
Open government initiatives attempt to strengthen the relationship between public information disclosure and citizen engagement. Yet empirical assessments suggest they frequently miss their mark, thus highlighting a gap in open government knowledge: while a strong emphasis is placed on institutions in shaping the flow of government information and creating opportunities for engagement, there has been very little emphasis on understanding citizens and ways of communicating government information to draw them to engagement opportunities. To address this gap, we design a randomized survey experiment to demonstrate how the choice of reference points – cognitive anchors that innately influence the way individuals approach decisions – used to communicate government information can strengthen the relationship between public information disclosure and citizen engagement, and in turn the effectiveness of open government initiatives. We explain how these findings offer novel theoretical and practical insights into ways open government could be leveraged for purposes of enhancing citizen engagement. 相似文献
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同所有企业一样，图书馆在经营管理过程中也会面临公关危机。本文通过对近年来图书馆突发性公共事件的阐述，说明在当前信息开放透明的大环境中，图书馆也要有敏锐的公关危机意识。并且对公关危机进行了简要分析，提出展开危机公关的手段。建议图书馆要尽快建立危机公关决策系统，以便应对突发危机的发生。 相似文献
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《Journal of Government Information》2000,27(4):455-469
In most countries, a key figure in the provision of public information at the central government level is the government information officer (GIO). These individuals may be known as spokespersons, press officers, press attachés, public affairs officers, or public information officers. A GIO contributes to public understanding of government policies and raises awareness of the roles of decision makers and purview of state institutions, the availability of social services, noteworthy trends, and risks to public health and safety. In Central and Eastern Europe, a GIO's responsibilities typically include: monitoring media coverage of public affairs; briefing and advising political officials; managing media relations; providing information directly to the public; sharing information across the administration; formulating communication strategies and campaigns; and researching and assessing public opinion. Because of the region's communist heritage, GIOs in Central and Eastern Europe confront a number of special challenges, starting with poorly performing public administrations. Other problems include immature media, secrecy and political influence, and a lack of training and skills. However, as democratic, market, and media practices in Central and Eastern Europe come to resemble those in Western Europe, the activities and attitudes of GIOs in the former region are becoming more like their counterparts in the latter. 相似文献
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《Public Library Quarterly》2013,32(2):147-160
During the spring of 1977, a study was undertaken to analyze the administrative responsibilities, competencies and educational experiences of public library directors in the state of Illinois. Data gathered from the study was used to determine the educational and training needs of these directors so that continuing education opportunities could be planned accordingly. A further objective of the study was to discover if the responses of the women surveyed differ in a significant way from the men to see if their needs are in anyway separate or special. The intent here is to summarize those findings so as to provide a current profile of women in public library administration in the state of Illinois. 相似文献
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《Government Information Quarterly》2019,36(2):226-236
The sustainability of public health practices requires collaboration between the government and its citizens. On the government's side, social media can provide a conduit for communicating health risk information in an effective and timely fashion, while also engaging citizens in informed decision-making. On the citizen's side, information communication technology (ICT)-based practices cannot function unless citizens recognize and act on their responsibility to actively engage with government social media platforms. Despite an increasing interest in understanding the adoption of ICT practices and e-government services for health risk communication, there remains a crucial need for a comprehensive framework to explain which factors determine citizen use of digital government resources. The purpose of this study is to investigate how to increase government accountability for motivating citizens to engage in ICT-based health risk communication, thereby attaining sustainable public health practices through collaborative governance.By integrating trust and health risk information into the e-government adoption model (GAM), this research examines factors that influence citizens' likelihood of using government social media resources. Survey data from 700 Korean citizens were analyzed using structural equation modeling. The results indicated that individuals with higher social media competency are more likely to (a) seek risk information through social media and (b) perceive the government's social media sites as easy to use. Consistent with the GAM, intentions to use the government's social media sites for information and interactions appear to increase as citizens perceive more value in using them regarding information quality, ease of use, functional benefit, and security. Furthermore, perceived trust in the government's social media resources appears to function as a mediator of this process. Initial trust in the government is an important determinant of perceptions of its digital resources. Citizens who trust the government tend to evaluate new initiatives positively and are more likely to accept and make use of them.The results of this study can inform policy design and implementation by elucidating the mechanisms that determine citizens' adoption and usage of digital government services. Theoretically, this work expands the GAM to include health risk communication and adds empirical evidence to the small yet growing body of knowledge of e-government initiatives. These findings also highlight the importance of public trust in the government, as this encourages citizens to seek health risk information and assistance from the government. Overall, the data and model generated in this investigation represent an important step toward the successful and sustainable modernization of public services. 相似文献
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《Government Information Quarterly》2023,40(1):101783
Smart government is viewed as the highest modernization stage of public agencies. Governments seek to employ disruptive technologies to substantially transform government-citizen relationships, enhance citizens’ experiences, transform public decision making, emphasize citizen engagement in the democratic decision-making process, provide more agile and resilient government structures, create substantial public value and generally improve quality of life. Despite its numerous potential advantages, smart government is still in its early phases of development. Examining issues related to the usage behavior of smart government services has received little attention. Outcomes of the usage of online technologies in general, and electronic public services in particular, have been largely overlooked. Accordingly, this study aims at developing and empirically validating an integrated model of smart government usage by extending the Unified Theory of Acceptance and Use of Technology (UTAUT) through the incorporation of a set of determinants and outcomes of smart government usage following an extensive review of extant literature. The data were obtained from 414 smart government clients in the United Arab Emirates through an online questionnaire and analyzed using structural equation modeling (SEM). The results of this study indicated that, among all significant antecedents of smart government usage, performance expectancy has the strongest impact, whilst facilitating conditions has the weakest influence. It has been also reported that personalization has no significant effect on smart government usage. The results further revealed that the strongest impact of smart government usage is on information transparency. Implications for theory and practice are also offered. 相似文献
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运用复杂适应系统理论构建公共危机网络信息扩散的政府应对仿真模型。该模型以现实为基础,以有限信任Deffuant模型为依据,由网民、网络媒体、政府及它们之间的交互规则组成。运用Netlogo仿真软件进行模拟仿真,分析政府介入时间、政府公信力、政府信息真实度和政府引导与监管等政府主体属性在不同参数设置下的演化结果。并在此基础上提出公共危机网络信息扩散的政府应对建议,以期为政府有效调控公共危机网络信息扩散提供决策依据。 相似文献