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1.
《The Reference Librarian》2013,54(31):103-118
Reference librarians and administrators are always concerned about ways to provide the best service to their patrons. The traditional user groups of the academic library are the faculty, staff, and students of the college or university. In a publicly supported academic library, patrons come from the general community, including children, adolescents, and business people, as well as from the university. This article emphasizes the importance of examining the reference service currently provided, recognizing and identifying the needs of various user groups both within and outside the university community, recognizing current budgetary and staff limitations at the library, and setting priorities for future service opportunities. 相似文献
2.
In an effort to assist long-range library planning, focus groups and a mailed survey gathered input from the university community. In addition to current library usage, respondents commented on information seeking and retrieval in the next century, what features they want to see available, and what currently available features they are willing to give up. 相似文献
3.
《The Journal of Academic Librarianship》2022,48(4):102528
The means through which the university libraries provide access to electronic resources (e-resources) for their patrons and the way they operate could be enhanced through an authentication system. Such a system can help address the challenges of seamless access to e-resources for patrons, and can also provide information for university librarians to further understand and explore patrons' demands. The purpose of this study was to investigate the perception gap (i.e., importance and satisfaction) of university librarians regarding authentication services, and their attitudes towards the visualization of online libraries' usage logs. Moreover, this study developed a dashboard platform to visualize readers' behavior when using online resources and to understand university librarians' attitudes towards the library statistics dashboard. As a result, it was found that one system quality attribute and two information quality attributes were identified as high priorities for the intervention. University librarians gave positive feedback on the library statistics dashboard that can present visualizations of the authentication logs to further explore patron behavior of using e-resources. This also shows that the results can help identify strategic focus areas to evaluate authentication systems and library statistics dashboard as alternative technologies to assist university librarians in exploring patrons' e-resource usage behaviors. 相似文献
4.
Through a nationwide survey of potential public library closures from 1999–2003 (the most recent federal dataset at the time of the study), the researchers assessed the reasons for public library closure, actions taken to alleviate possible loss of library services and resources, and the potential effects on users from the librarians' perspective. Geographic information systems (GIS) was used to analyze the demographics and socioeconomics of the geographic market areas around permanently closed library facilities and compared with national averages from the 2000 U.S. Census. The study found a variety of factors lead to closure; however, a lack of use, a sudden reduction in funding, and the opening of another library facility were the most common closure reasons. The actions taken by the community or library system to alleviate the loss of library services and resources depended on the circumstances of each closure. The geographic market areas around permanently closed facilities tended to include poorer and less educated patrons, and more renters than homeowners when compared to the national average from the 2000 U.S. Census. The study presents a methodology using GIS to describe libraries' geographic market areas and illustrates the need for further exploration into reasons for public library closures and the effects of facility site location, relocation, and permanent closure on potential users. 相似文献
5.
Susan Thompson 《Journal Of Access Services》2015,12(1-2):1-13
Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are mobile technologies, which make it possible to directly observe and track user behaviors throughout library spaces. We found that observation combined with mobile technologies enabled the library to assess user study behaviors and space usage patterns anywhere in the library. Observations were tracked using an iPad with two different types of mobile apps, CloudOn and Counter+. The results were compared to the more traditional statistics gathered by the study room reservation system. The findings showed that the mobile observations more accurately reflected actual library usage and provided additional details on specific study behaviors such as studying in groups and using technology while studying. 相似文献
6.
Citizens' use of the public library in their local community is explored, focusing on social activities and how the libraries function as meeting places. The findings are important because of the need for meeting places across cultural, ethnic, generational, and social lines in a complex multicultural and digitized society. How library visitors use the library space and services, so that the overall societal goals of the library and the local community are obtained, is still rarely examined. An in-depth observational study was conducted in three library branches of Oslo, combined with interviews with patrons to establish the context and purpose of their library activities and to which life spheres they are linked. The research used concepts from social theory. The overall finding is that the public library use is very diverse. Patrons move easily between high and low intensive activities and float between life spheres and roles—student, family member, friend, neighbor, and citizen. The library is a complex arena. It is a public realm, in the sense that most of the visitors are strangers to each other; most of the individual uses belong to a private realm, and the library's community activities constitute it as a parochial realm. In the library, users are exposed to the plurality of the community and learn about otherness. People are not categorized by profession or as being unemployed, a patient or a client, but are all library users. This quality of the library contributes to social inclusion. 相似文献
7.
《Journal of Web Librarianship》2013,7(2):196-213
Information professionals and librarians have been studying, discussing, and developing digital libraries for more than two decades, but understanding ultimate use of images from digital libraries remains a mystery for many of them. Most articles written on digital library use focus on users’ search retrieval needs and behavior. Few mention how digital library patrons use the images they request. Like many digital libraries, archives, and special collections, the University of Houston Digital Library makes high resolution images available to its patrons. Image delivery is achieved by an automated system, titled the Digital Cart Service. An unexpected benefit of the Digital Cart Service is the reporting mechanism that produces data that includes intended use information. This article discusses the analysis of this data to determine why images were used, what products were created from the images, and what implications this has on digital library management. The authors believe that answering these questions creates an environment in which digital library innovators can better promote and design digital libraries, and describe and select the content in them. 相似文献
8.
《图书馆管理杂志》2013,53(4):95-108
Abstract A current discussion topic among academic librarians is opening the library 24/7. Concern frequently focuses on whether the patrons per hour justify this use of resources. In other words, “If we open the library, will the users come?” In response to student demand for 24/7, researchers at the University of Oklahoma conducted a pilot study of late-night use at the main library. More than 80 percent of the respondents reported they were satisfied with the current hours. Seventy-four percent indicated their primary reason for coming to the library was to study. The preliminary results will be useful in designing follow-up studies. As a result of the pilot survey at Bizzell Memorial Library (the main library), the University Libraries administration has determined that extending hours to 24/7 will only be offered during finals week. 相似文献
9.
《The Reference Librarian》2013,54(93):43-57
Abstract The climate of change in music reference represents a challenge to librarians. The three issues in the library literature that probably have the greatest impact on music reference service and are the subject of this paper are changes in users, sources, and modes of access to sources. These three issues are certainly related, as users need to use sources, and they need to know how to access them in order to use them. Reference librarians are called upon to mediate this process. Music library collections have their own peculiarities, however. Because they contain a wider variety of materials than many other kinds of library collections, reference librarians for music collections must be aware of the format, content, and intended uses of these materials, as well as the research patterns of their patrons. In the recent past, as cultural norms have changed with the paradigm of Western culture, users have wanted to use music libraries in new ways, and librarians are challenged to accommodate them. The musical genres used and requested by today's library patrons are different than they once were, both for listening and for academic study. Musical reference sources are being issued in electronic formats, and this represents a challenge for some users. The expanded use of interlibrary loan and electronic access to materials represents new opportunities and challenges. Music librarians are being called upon to provide services to patrons they may never see. 相似文献
10.
11.
SFX, an OpenURL link resolver, was implemented at the University of Illinois at Urbana-Champaign Library in late 2005. Data from the SFX statistical reporting package are providing yet another look at how library users navigate and utilize electronic resources. However, unlike other statistical reports, such as electronic use statistics provided by vendors, SFX data cover both successful and unsuccessful links, meaning that libraries can identify items patrons wanted, but which were not (for some reason) available. And while SFX cannot totally replicate use data from publishers (since it cannot track bookmarked links resulting from use outside the library's links), it can provide statistical use data in place of publishers who simply do not offer this service, which often includes smaller or more specialized publishers. SFX data also cover multiple databases and vendors, combining use and nonuse data in one statistical package. This paper provides an overview of the 20 established statistical reports available through the SFX statistics module. Suggestions are offered for how the data from these reports can be used to answer questions about how academic journal collections and their indexes are being used and what users need but are not finding. 相似文献
12.
Ken Irwin 《Journal Of Access Services》2016,13(4):237-246
This article reports on a study of how long library patrons at 28 college and university libraries kept books checked out before and after a policy change allowing for longer circulation periods and more renewals. The behavior of most patrons remained similar before and after the policy change, with only a slight (7–14 day) lengthening of the length of circulation for many patrons. A significant minority of patrons made more extensive use of the longer loan periods, demonstrating the usefulness of the policy change for many users. 相似文献
13.
《The Journal of Academic Librarianship》2023,49(2):102655
Clemson University Libraries offers a variety of technology equipment for loan by the campus community. The collection includes cameras, video camcorders, audio equipment, projectors, and VR/AR headsets. The program is popular with patrons, with technology equipment items accounting for 21 % of all library loans in 2021. This paper examines patron usage and proficiency with the technology equipment through a user survey and usage data. The results reveal differences in proficiency and usage across the types of equipment, types of patrons, and patron departmental affiliation. These results will help the program develop instruction and make collection decisions. 相似文献
14.
The Health Education Center in Pittsburgh, a community-based health promotion agency which provides library services to health professionals, students, and the lay public, received a resource grant in 1981 from the National Library of Medicine to study professionals' awareness of consumer health information (CHI) materials for their patients and clients. A survey of telephone patrons and on-site library patrons provided details on health professionals' use of the CHI resource center: their areas of interest, the material formats they preferred, and the intended use of the materials. Health professionals' demand for information about consumer-oriented materials and their satisfaction with the HEC library suggest that such a resource can be a valuable asset to a community. 相似文献
15.
Yong-Mi Kim 《Library & information science research》2011,33(1):63-72
University libraries have invested a large amount of resources into digitizing information for the Web, yet scholars and practitioners question the value of this investment due to a lack of use of university library website resources (ULWR). Addressing this concern, researchers have investigated the use of ULWR and offered insights into the problem. However, studies have employed a single perspective rather than a comprehensive approach; as a result, the findings shed light on only part of the use issue. Also, existing studies have consistently reported that users with different academic roles have distinct usage patterns of ULWR and information sources. But they have not considered a wide range of users or systematically investigated such differences. This study examines these differences. This study examines (a) the user perspective, derived from technology adoption literature; (b) the website design perspective, embedded in human computer interaction literature; and (c) the library service quality perspective, based on information science literature. The second area is addressed by surveying a wide range of users, categorizing them based on their academic role differences, and then comparing their use of ULWR and information sources, thereby highlighting distinctive usage patterns. Research based on the responses of 315 participants shows that while users favorably rated factors derived from the perspectives of user and library service qualities for ULWR use, they perceived university library websites as somewhat difficult to use. Also, distinct user patterns are observed in this dataset. 相似文献
16.
Kat Landry Mueller Michael Hanson Michelle Martinez Linda Meyer 《The Journal of Academic Librarianship》2017,43(1):72-81
In 2014, Sam Houston State University Library librarians distributed a survey to students, faculty and staff to better understand how the university community was using library materials for recreational reading. The survey found that patrons had preference for print materials with a growing interest in other formats. A significant number of respondents did not view the library as a source of recreational reading materials; those who did read across a broad swath of genres. Greater understanding of patron recreational reading preferences empower the library to expand the library collection to meet all patron demands. 相似文献
17.
New technologies increase the ability to capture and retrieve data about library usage patterns and users. Collecting, analyzing, and using patron data, however, may raise concerns among library users about their online privacy and how the data collected might be used to their advantage or disadvantage. This article examines undergraduate students' knowledge and perceptions of online privacy issues, their opinions regarding who should collect and retain information about them, for what purposes, and under what circumstances. 相似文献
18.
ABSTRACTLibraries use surveys and other instruments to gather feedback from their users. However, with competition from many other campus entities requesting input, how can survey fatigue be avoided? To gather this feedback, the Social Sciences Reference Desk utilized a short, fun and easy method. Each week for 10 weeks during the fall semester of 2017, the reference assistants wrote a survey question on a whiteboard and provided sticky notes for patrons to write their answers. The survey provided valuable information about patrons’ needs and expectations. It also fostered changes that were easily implemented to improve the delivery of library services. 相似文献
19.
Website creation and resource management: developing collaborative strategies for asynchronous interaction with library users 总被引：1，自引：1，他引：0
Hopkins ME Summers-Ables JE Clifton SC Coffman MA 《Health information and libraries journal》2011,28(2):130-136
Objective: To make electronic resources available to library users while effectively harnessing intellectual capital within the library, ultimately fostering the library’s use of technology to interact asynchronously with its patrons (users). Methods: The methods used in the project included: (1) developing a new library website to facilitate the creation, management, accessibility, maintenance and dissemination of library resources; and (2) establishing ownership by those who participated in the project, while creating effective work allocation strategies through the implementation of a content management system that allowed the library to manage cost, complexity and interoperability. Results: Preliminary results indicate that contributors to the system benefit from an increased understanding of the library’s resources and add content valuable to library patrons. These strategies have helped promote the manageable creation and maintenance of electronic content in accomplishing the library’s goal of interacting with its patrons. Conclusions: Establishment of a contributive system for adding to the library’s electronic resources and electronic content has been successful. Further work will look at improving asynchronous interaction, particularly highlighting accessibility of electronic content and resources. 相似文献
20.
When exploring the overall impact of the academic library on the undergraduate experience library student workers are a unique group to consider. As both direct users and providers of library services to their peers, student workers enable libraries to gain an understanding of the general undergraduate population. The objective of this article is to present the findings of a study of undergraduate students employed at a university research library. A questionnaire distributed to 350 student workers gathered information about who they are and how they engage with their communities. This article will look at the value working in an academic library brings to undergraduates' lives. It will consider whether working in the library promotes student success, builds community, and provides them with valuable opportunities to engage in peer networking. 相似文献