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1.
Channel choice and public service delivery in Canada: Comparing e-government to traditional service delivery 总被引：1，自引：0，他引：1
Christopher G. ReddickAuthor Vitae Michael TurnerAuthor Vitae 《Government Information Quarterly》2012,29(1):1-11
This study examines channel choice and public service delivery in Canada, comparing e-government to traditional service delivery channels such as the phone or visiting a government office. Factors studied include the digital divide, the nature of the citizen interaction with government, public service values, and satisfaction with services received by citizens. These factors are used to determine whether they impacted choice of channel and satisfaction with that channel. This study, through logistic regression of a public opinion survey of Canadian residents, found indications suggesting a digital divide in accessing e-government; found that government websites were most commonly used for information purposes, while the phone was most commonly used to solve problems. In regards to citizens' satisfaction, the apparent digital divide was bridged when females and older Canadians were more satisfied with their contact with a government website. In addition, a positive experience with service delivery and positive public service values lead to greater website satisfaction. The results of this study imply that the phone is a more effective service channel for solving problems, and the website is more effective for getting information. Therefore, governments need to provide multiple contact channels for citizens, depending upon their task at hand, while ensuring consistency of information and service response across channels. Creating a positive experience for citizens when they received a service translates into a more satisfied experience with e-government. 相似文献
2.
Cynthia M. Schmidt Roxanne Cox Alissa V. Fial Teresa L. Hartman Martha L. Magee 《Journal of the Medical Library Association》2016,104(2):138-142
Objective
The authors sought to determine whether unexpected gaps existed in Scopus''s author affiliation indexing of publications written by the University of Nebraska Medical Center or Nebraska Medicine (UNMC/NM) authors during 2014.Methods
First, we compared Scopus affiliation identifier search results to PubMed affiliation keyword search results. Then, we searched Scopus using affiliation keywords (UNMC, etc.) and compared the results to PubMed affiliation keyword and Scopus affiliation identifier searches.Results
We found that Scopus''s records for approximately 7% of UNMC/NM authors'' publications lacked appropriate UNMC/NM author affiliation identifiers, and many journals'' publishers were supplying incomplete author affiliation information to PubMed.Conclusions
Institutions relying on Scopus to track their impact should determine whether Scopus''s affiliation identifiers will, in fact, identify all articles published by their authors and investigators. 相似文献3.
《Communication monographs》2012,79(4):317-334
The purpose of this study was to test the argument that perceptions and uses of mobile phones are socially constructed in close personal networks. The study hypothesized that, through collective sense making, perceptions and uses of mobile phones would be more similar within 45 personal communication networks than for the entire sample of 194 individuals. Findings from a self-report survey reveal that several factors were significantly more similar within the networks than for individuals throughout the sample, including perceptions of the handset as a means of display, use for safety and security, attitudes about use in public, microcoordination, hypercoordination, and comfort with technology. Interviews were conducted to explore how perceptions and uses were shaped through relationships and interactions situated in social context. The interview data illuminate how social interaction contributed to perceptions and uses in four key areas: mobile phone adoption, attitudes about products and services, perceptions of non-normative use, and collective use. Results of the study serve as evidence supporting the argument that perceptions and uses of communication technologies are, at least in part, constructed socially among close personal contacts. This study demonstrates why it is important for researchers to consider social contacts and social contexts when examining the implications of communication technologies. 相似文献
4.
《Mass Communication and Society》2013,16(4):433-450
Group affiliation plays a key role in shaping individual opinions on public policy issues. Understanding group-related differences may be important for global organizations that depend on broad public acceptance of their policies. Research indicates that people's opinions become polarized to match perceived opinions of their group and that media reports may signal normative opinions group members should adopt. Surveys administered before and after the World Trade Organization's (WTO) 1999 meeting in Seattle indicated significant differences in opinion by group affiliation. Respondents overall held negative views of the WTO before the meeting, and more negative views after the meeting. Business and civic group members were more positive toward the WTO than were human rights and environmental and union group members, reflecting their self-interests. However, contrary to public opinion theory between-group differences in opinion in many cases became less polarized, whereas attention to media coverage served to further polarize only the opinions of union group members. 相似文献
5.
Prior research has supported the mere presence hypothesis, which suggests that cell phones act as an environmental nuisance that negatively impact the quality of face-to-face interactions. This study conducted an experiment to determine whether cell-phone presence negatively influences conversation satisfaction. Specifically, network member dyads (N = 46) engaged in unstructured conversations where one partner’s cell phone was either absent or present. The results revealed that, whereas the mere presence of a cell phone did not influence conversation satisfaction, individuals’ recollection of whether or not a cell phone was present did significantly negatively impact their pre- to posttest reports of conversation satisfaction. Implications of these findings for research on the mere presence hypothesis as well as directions for future research are discussed. 相似文献
6.
7.
Amy S. Ebesu Hubbard 《Communication Research Reports》2013,30(1):95-104
Interactional synchrony and behavior matching is a fundamental, and often taken for granted, aspect of communicative situations. The level of interpersonal coordination exhibited during an interaction can vary depending on who is talking to whom. However, little empirical attention has been devoted to determining how people interpret the degree of coordination during interactions and what skills are associated with interactants who are more or less “in‐sync”; with their interaction partners. Using a sample of conversations between members of the same and different cultures, this preliminary study examined how interpersonal coordination is evaluated and the relationship between interpersonal coordination and social skills. The findings suggest that interpersonal coordination is a desirable and positively evaluated characteristic of interactions. The results further indicate that more socially skilled communicators can help facilitate interpersonal coordination in interactions. 相似文献
8.
《Communication monographs》2012,79(4):350-353
This study investigates whether attributions made while observing compliance‐gaining interactions always are a matter of perspective. We propose that Construct Differentiation moderates the effects of perspective on causal judgments, such that highly differentiated individuals are more responsive than less differentiated persons to information from interaction that their psychological perspective makes salient. Participants viewed three videotaped compliance‐gaining interactions, one each while taking the perspective of the message source, the message target, and a third‐party observer. Then they rated causes for the target's actions and the target's intent. As predicted, Construct Differentiation was positively associated with intrapersonal variability in ratings of causal judgments across the three perspectives, and positively associated with actor/observer differences when taking the perspective of message source versus target. Implications for interpersonal communication, constructivism, and attribution theories are discussed. 相似文献
9.
《Behavioral & Social Sciences Librarian》2013,32(3-4):85-94
Patterns of collaboration and affiliation of authors of the major U.S. anthropology journals are found to be parallel to those of citations reported in the previous study in terms of subdisciplinary and disciplinary interactions with other disciplines. The dominance of outsiders is found to be most severe in physical and linguistic anthropology, while sociocultural and archaeological anthropologists seem to be able to maintain their intellectual identity. The paper also discusses how this phenomenon might contribute to the sense of crisis felt among anthropologists. 相似文献
10.
青年人社交网站使用动机研究 总被引：1，自引：0，他引：1
11.
A.A Hasinoff 《传播与批判/文化研究》2016,13(1):58-74
Both mobile phone communication and the genre of sex advice writing are often criticized, the former as unkind and the latter as sexist. Yet some research indicates that digitally mediated communication may have some advantages, particularly when disinhibition might confer benefits such as personal expression or resisting coercion and sexual harassment. This paper investigates whether consent is discussed differently in popular online sexting tips articles as compared with a similar set of general sex advice articles. I find that while general sex tips infrequently address consent and offer communication as an optional practice, sexting tips stress the importance of consent more often and warn sexters about the potential harm an unwanted sext might cause to a recipient. I suggest that this may be due to the particular affordances of mobile phone communication, including lack of physical proximity, asynchronicity, and the reduction of unconscious nonverbal communication. Because this discourse about consent appears in a popular format, it may have the potential to serve as a model for a broader cultural shift towards the normalization of explicit communication about consent for all sexual acts. 相似文献
12.
The present study examined the role of three interrelated factors—multimodal communication frequency, geographic distance, and coresidence—in relation to emerging adult college students’ perceptions of parental relationship quality. Hierarchical regression analyses revealed that emerging adults’ perceptions of relational closeness and communication satisfaction were related to lower levels of face-to-face interaction and higher levels of phone call interaction with their parents. Controlling for communication frequencies, students who lived separate from their parents reported greater communication satisfaction than those who coresided, yet coresidence was unassociated with relational closeness. Finally, geographic distance was unrelated to emerging adults’ perceptions of parental relationship quality. 相似文献
13.
Susan Sprecher 《Communication monographs》2014,81(1):4-27
The effects of actual and perceived similarity on interpersonal outcomes (e.g., liking) in initial interactions were examined in a live interaction paradigm, which also included a pre-interaction manipulation of bogus similarity or dissimilarity. Pairs of previously unacquainted students engaged in a two-segment interaction using a structured self-disclosure task. One member of the pair was assigned to disclose while the other listened in the first segment; the two then switched roles in the second segment. Participants who received bogus information (prior to the interaction) that the other was similar expected to experience more liking toward the other and enjoyment of the interaction, relative to those who received bogus dissimilarity information. The pre-interaction manipulation of similarity/dissimilarity, however, did not generally affect liking and other affiliative outcomes once the pairs interacted. Perceived similarity was strongly associated with liking, closeness, and the other affiliative outcomes. Furthermore, more support was found that liking leads to similarity (Morry, 2005) than that similarity leads to liking in the initial interactions. 相似文献
14.
Dyann Diercks 《Mass Communication and Society》2017,20(2):192-212
This study applies the knowledge gap and the belief gap hypotheses to explore knowledge about same-sex marriage rights in the United States. Whereas the knowledge gap predicts that individuals of higher socioeconomic status will be better informed on political issues, the belief gap suggests that that political ideology is a stronger predictor of knowledge and beliefs than education or income levels. Results from this study indicated that higher income levels were a significant predictor of more knowledge about same-sex marriage policy but education was not related to knowledge. As for the belief gap, political party affiliation was not a stronger predictor of knowledge than education level. However, political party affiliation and partisan media (both conservative and liberal) indirectly impacted knowledge through attitudes toward homosexuality, such that Democratic partisanship and liberal media use indirectly led to more knowledge about same-sex marriage rights and conservative media indirectly led to less knowledge about same-sex marriage rights. 相似文献
15.
《The Reference Librarian》2013,54(75-76):173-180
Summary Seventy-five per cent of young people in Britain own a cell phone. In a survey of sixth form college (small college) Learning Resource Centres (LRCs), cell phone usage occurred regularly and was occasionally a serious problem. LRC Managers need to decide whether to ban cell phone usage or not. Disruptive behaviour in libraries is defined as any behaviour that disturbs other users. Using this criterion, cell phone use should be banned in the LRC. Policies on cell phone use need to be clearly displayed and enforced tactfully and consistently. College management support will increase the effectiveness of any ban. 相似文献
16.
阐述编辑与研究生作者就稿件问题有效沟通的方式.基于研究生作者所投稿件的特殊性,提出编辑应从增强服务意识出发采用与研究生作者电话沟通的修稿方式.认为这一方法具有提高修稿效率和吸引更多作者投稿的作用,沟通时编辑应做到对稿件内容的真正理解并做好充分的准备. 相似文献
17.
《Library & information science research》1999,21(2):205-226
This study asked whether the information-seeking behavior of pastoral clergy was governed by the interaction of their work worlds and work roles. It was proposed that the pastor operates in a closed system when world and role are significantly dependent upon each other and in an open system of information-seeking when world and role are less dependent upon each other. The study was grounded in the sense-making theory of information seeking developed by Dervin and colleagues, and in a combining of social network theory and role theory. The investigator employed a mailed survey with a large stratified random sample of 378 pastoral clergy from six religious groups and structured interviews with 20 practicing clergy and qualitative techniques to analyze the content.Findings indicate that pastoral clergy tended to use different types of sources in different roles and that certain combinations of pastoral worlds and pastoral roles influenced whether the information-seeking behavior would be open or closed. The theological world contributed to a closed pattern in all three roles, while the denominational and congregational worlds helped produce this effect in only the administrative role. 相似文献
18.
ABSTRACTThis study examines the patterns of news engagement among news consumers with different political affiliation and cultural background. We use computational methods and data from Twitter in a cross-country comparison of engagement with six online news sources in Australia and South Korea. For our analysis, we used a subset of Twitter users who retweeted at least one political story during the period of collection, and for whom we were able to predict political affiliation using correspondence analysis and data on Twitter follower ties to politicians. We find that right-wing Australian retweeters are more intense in their news engagement, compared with their left-wing counterparts, whereas in South Korea it was the opposite. Australian right-wing political retweeters have more diverse information sources, while there was no difference in information diversity between the right and left in South Korea. We discuss how the political situation in South Korea at the time of data collection may have affected our analysis. We emphasise the methodological contributions of our research and its connection to on-going research into the behavioural foundations of ‘filter bubbles’. 相似文献
19.
[目的/意义]探究在协同与独立模式下完成信息搜索任务的过程中,用户在搜索体验、交互行为方面的差异,试图通过对比研究来理解协同信息搜索行为的特点,为协同搜索系统的设计提供借鉴。[方法/过程]基于图书交互式检索平台（CLEF-Social Book Search）进行实验,共招募16名独立被试和18名协同被试到实验室完成多种类型的书目搜索任务,对搜索前后问卷记录的搜索体验以及后台服务器记录的搜索过程交互行为进行对比分析。[结果/结论]搜索体验方面,协同搜索被试比独立搜索被试对实验系统的功能评价更好,对系统的美感、耐用性、新颖度评价更高,参与实验的专注度更高,但却感到更加费力;搜索行为方面,相比独立模式下的被试,协同模式下的被试在目标型任务中进行更多次决策,尤其是删除书目的决策,意味着协同搜索被试在搜索后期会进行更多的决策讨论和整理;在探索任务中,协同被试比独立被试的平均决策时间和首次决策时间都更长,可能是由于在探索任务中协同被试的参与度更高、讨论更多。 相似文献
20.
Kimo Ah Yun Ph.D. 《Communication Research Reports》2013,30(2):166-173
This study examined factors that were predicted to be related to the effect that attitude dissimilarity has on interpersonal attraction in the first few minutes of an initial interaction. In this study, 114 participants engaged in dyadic interactions with same‐sex partners that varied in attitude similarity. Prior to and after interacting with one another, participants rated their partner's personal character and whether they believed that a future interaction would be a positive one. These data revealed that the perceived quality of future interactions significantly improved over time and character attributions partially improved. The global predictions made in this study were framed and supported as an expectancy violation explanation. 相似文献