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档案信息的服务方式,随着服务深度与服务广度的不同,也显示出不同的服务水平、服务层次、服务质量和服务效果。档案信息服务模式主要分为3种：（1）传统型服务模式,包括档案外借服务、档案阅览服务、档案报道服务、档案陈列及展览服务。（2）机械型服务模式,主要包括复制服务和联机服务。（3）智力型服务模式,通常包括编研服务、情报服务：检索服务、定题服务和咨询服务。 相似文献
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关于公共图书馆延伸服务的实践和思考 总被引：1，自引：0，他引：1
公共图书馆延伸服务是公共图书馆面对新的社会文化、政策和技术环境,在服务方面主动做出的改变和尝试,主要目的是使公共图书馆服务更贴近读者、方便读者,主要延伸方向包括服务空间、服务时间、服务方式、服务手段、服务对象、服务场所、服务质量和服务功能的延伸。 相似文献
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试论高校图书馆服务形象的塑造 总被引：1，自引：0，他引：1
高校图书馆的服务形象是由其内在服务特点所决定的外在服务表现,它体现为师生对图书馆服务的总体评价和印象。它由服务时间、服务空间、服务意识和服务态度四个要素所构成。塑造高校图书馆的服务形象,首先要优化服务时间,提高服务效率;其次要规划服务空间,美化服务环境;再次要强化服务意识,创新服务理念;最后要改进服务态度,规范服务行为。 相似文献
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图书馆服务提升与图书馆服务的知识化、专业化 总被引：1，自引：0，他引：1
图书馆服务必须通过分级、创新得到提升.把图书馆服务划分为基础服务和高级服务,阐述了图书馆基础服务与高级服务不同的新观念.提出了图书馆服务的提升必须从基础服务做起,并重点论述了要真正实现图书馆服务的提升,必须做好图书馆的高级服务--知识服务和专业服务. 相似文献
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论图书馆服务的泛在化——以用户为中心重构图书馆服务模式 总被引：25，自引：1，他引：24
泛在图书馆是全新的图书馆理念,表明图书馆新的发展方向。图书馆服务的泛在化体现在服务范围和服务对象的泛在化、服务内容和服务功能的泛在化、服务场所和服务空间的泛在化、以及服务手段和服务机制的泛在化。中国科学院国家科学图书馆的事实证明,在传统的图书馆服务以外,图书馆的服务具有广泛的需求和无限的发展空间。图书馆的服务只有融入到用户的场景和社区,才会显示图书馆更大的功能,才会有无限的发展潜力。 相似文献
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基于知识管理的数字档案馆服务体系强调知识服务的实现,包括业务服务、基础服务、知识服务和增值服务四个组成部分,其强调的是知识服务的实现,可以将其概括为“一个中心、两个基本点、一个突破点”,即以知识服务为中心,以业务服务和基础服务为两个基本点和以增值服务为突破点。 相似文献
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根据排队论的基本原理,分析了图书馆阅览服务系统的运营结构,提出了判断该系统服务工作质量的数量指标体系,建立了读者流、阅览室服务能力、服务系统效益之间的合理关系,得到了相应的数学模型,并阐明了应用该模型优化系统的途径。为图书馆整体设计和有效地运行阅览随机服务系统提供了必要的理论依据和科学手段。 相似文献
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文章系统地分析了市民在信息查找中选择某种信息源的原因和不选择其他信息源的原因、信息需求类型和信息源类型对选择原因的影响以及各类用户在选择信息源时的倾向,指出提高信息服务方便性是信息服务和信息机构存亡兴衰的关键。 相似文献
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Adele Nicole Haley 《New Review of Academic Librarianship》2017,23(4):396-420
An increasing number of students are studying abroad requiring that they interact with information in languages other than their mother tongue. The UK in particular has seen a large growth in international students within Higher Education. These nonnative English speaking students present a distinct user group for university information services, such as university libraries. This article presents the findings from an in-depth study to understand differences between the search processes of home and international students. Data were collected using an online survey and diary-interview to capture thoughts and feelings in a more naturalistic way. International students are found to have similar information search processes to those of home students, but sometimes face additional difficulties in assessing search results such as confusion when dealing with differing cultural perspectives. The potential implications for information service providers, particularly university libraries, are discussed, such as providing assistance to students for identifying appropriate English sources. 相似文献
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《Library & information science research》2020,42(1):101000
Immigrants are among the populations in modern society that libraries are striving to serve. This study aims to develop a framework on immigrants, their information needs, and library services. Using a systematic literature review based on the grounded theory approach, 28 related articles were reviewed to identify the causes, characteristics, and the content of the information needs of immigrants. Also explored were the possible sources to satisfy these information needs and the barriers to accessing needed information. Findings indicate that personal social networks, the Internet, media sources, and institutions are the main information sources for immigrants; language, cultural differences, the digital divide, unfamiliar information systems, and psychological factors are the five major challenges for immigrants obtaining information. Based on the findings, a unified framework about immigrants, their information needs, sources to satisfy those needs, and library information services is, therefore, proposed. This framework may provide guidance for libraries and other information service agencies to better develop services and information systems for immigrants. 相似文献
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《The Reference Librarian》2013,54(48):57-69
The rapidly changing environment in which social science reference librarians serve is forcing many to seek new strategies for coaching researchers through the maze of electronic information sources. This paper discusses the challenges of the automated environment as evidenced by the changing academic scholar's needs and expectations, researcher-librarian relations, and new instructional demands associated with automation. 相似文献
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Pertti Vakkari 《Information Retrieval》2001,4(3-4):295-310
The article summarizes the empirical results on relations between students' problem stages in the course of writing their research proposals for their master's theses and the information sought, choice of search terms and tactics and relevance assessments of the information found for that task. The study is based on Kuhlthau's model of the information search process. The results of the study show that there is a close connection between the students' problem stages (mental model) in the task performance and the information sought, search tactics used, and the assessment of the relevance and utility of the information found. The corroborated hypotheses extend and specify ideas in Kuhlthau's model in the domain of IR. A theory of task-based information searching based on the empirical findings of the study is presented. 相似文献
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Jingjing Liu Hassan Zamir Yuan Li Samantha K. Hastings 《Library & information science research》2018,40(2):118-124
College students have often been surveyed about their general information seeking behaviors. However, little has been done to explore what specific system features they use to find and save information when they are working on their real-life tasks. In this study, 32 college students were invited to an information interaction lab for a session in which they recalled a recently finished task and worked on a to-be-finished task using a computer in the lab. They were asked to complete questionnaires regarding what systems they used to finish their tasks and what features were helpful for searching and for saving information. Results showed that college students rely more heavily on the Internet sources than on library sources, even for their course related work. The study identified fourteen categories of system features helpful for information search and eight categories helpful for information saving. The findings have implications for designing systems that will better help people accomplish their tasks. 相似文献
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利用搜索引擎进行高质量情报检索 总被引：16，自引：0，他引：16
伍宪 《现代图书情报技术》2000,16(6):51-53
简述了Internet 上与情报源质量相关的问题, 分析了Internet 主要检索工具——搜索引擎的分类特点、工作原理及优缺点, 阐述了利用搜索引擎等工具进行高质量情报检索的步骤。 相似文献
19.
[目的/意义] 针对当前我国健康类搜索引擎可用性程度较低、用户满意度不高的现状,对3个常用健康类搜索引擎的可用性进行评估,以期促进该类搜索引擎技术的发展,提高信息服务质量。[方法/过程] 从用户视角出发,采用实验研究方法,探讨并比较"有问必答"好大夫在线"和"39健康搜"3个健康类搜索引擎的有效性、效率和满意度。[结果/结论] 3个搜索引擎在系统反应速度和易学程度方面较好,但查准率还有待提高;返回网页虽内容丰富,但同时还存在重复、啰嗦、不严谨等问题。本研究发现,用户对健康信息的主观评价与基于临床证据的评价结果有所冲突,如何调和二者之间的矛盾,建立更为全面且有效的健康信息评价指标体系有待进一步研究。 相似文献
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As the volume and variety of information sources continues to grow, there is increasing difficulty with respect to obtaining
information that accurately matches user information needs. A number of factors affect information retrieval effectiveness
(the accuracy of matching user information needs against the retrieved information). First, users often do not present search
queries in the form that optimally represents their information need. Second, the measure of a document’s relevance is often
highly subjective between different users. Third, information sources might contain heterogeneous documents, in multiple formats
and the representation of documents is not unified. This paper discusses an approach for improvement of information retrieval
effectiveness from document databases. It is proposed that retrieval effectiveness can be improved by applying computational
intelligence techniques for modelling information needs, through interactive reinforcement learning. The method combines qualitative
(subjective) user relevance feedback with quantitative (algorithmic) measures of the relevance of retrieved documents. An
information retrieval is developed whose retrieval effectiveness is evaluated using traditional precision and recall. 相似文献