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1.
Abstract

Interlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement.  相似文献   

2.
ABSTRACT

What happens when libraries begin to use ILL to request items that they already own in their home collection? The goal of this multiyear study involving 9565 ILL requests to the Joint Library Facility in Bryan, Texas, is to examine whether or not the shared storage facility was becoming an ILL hub for some libraries. This paper reports the results of the study and how individual requesting and lending interlibrary loan policies and procedures might be altered to address these developing issues.  相似文献   

3.
ABSTRACT

Librarians charged with the responsibility of developing and revising the ILL policy for their library can draw upon the experiences of others by reading ILL policies of various libraries. After reading other policies and incorporating some of their ideas, librarians can be better prepared for otherwise unforeseen situations.

The study reported in this article takes the reading of these policies one step further by evaluating them to discover trends in service. ILL policies of forty-two (42) universities were located on the World Wide Web. Five categories related to the borrowing of materials were analyzed, and from this analysis, conclusions were drawn about current trends in ILL borrowing service. Awareness of these trends can be instrumental in helping librarians shape a successful ILL policy.  相似文献   

4.
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5.
ABSTRACT

Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the paperless environment provided by ILL management software. Patrons benefit from increased fill-rates and reduced turnaround time for ILL requests. Reference benefits by exercising creative searching for difficult-to-find materials and gaining exposure to new reference sources and online catalogs. These benefits are explored through analysis of fill-rates, sources from which materials were ultimately obtained, sources used by the Reference Department, and interviews with staff.  相似文献   

6.
Appendix 2     
ABSTRACT

QuickDOC is a software package that enables Interlibrary Loan (ILL) staff to enter DOCUNE ILL requests offline and upload them quickly to the DOCLINE system. It also enables users to automatically collect a range of statistics and billing information. QuickDOC is designed to be flexible and can be used in a number of different ways. This study aimed to find out how ILL staff, particularly in larger, net lending libraries, are using it and how satisfied they were with it. The study found that QuickDOC is able to function in large ILL operations and measured user satisfaction is measured. The variety of uses is described and possible enhancements are discussed.  相似文献   

7.
Interlibrary loan (ILL) is a service that increases user access to resources, however it is of little use if no one knows about it. ILL statistics at libraries generally show that the service as a whole is well used, but upon closer inspection it becomes clear that these high usage statistics are generated by library power users, and not by new, novice, or intermediate users. When conducting thorough research, it frequently extends beyond the holdings of an individual library, which makes ILL essential. Therefore, it is important for users to know about and use this service. While ILL enhances what libraries can offer, very few libraries focus their marketing on ILL. Instead, most libraries simply lump ILL into the marketing of library resources and services in general. In this article we analyze libraries that have broken out of the mold to market ILL in innovative, cost-effective ways, and we will share the marketing campaign we undertook at Wheaton College (IL).  相似文献   

8.
ABSTRACT

Several library directors in the Association of Southeastern Research Libraries (ASERL) hypothesized that charging for interlibrary loan transactions was a false economy. They suggested that if ASERL libraries implemented ILL reciprocity, savings would be realized. From September 1, 1992 through June 30, 1993, thirty-six ASERL libraries participated in a pilot project. OCLC/ILL transaction data for borrowing and lending activity among the libraries was reviewed for two periods, one prior to and the other during the pilot project period. This paper reports on data analysis and a follow-up survey of participants. The results supported the hypothesis that ASERL library directors would accept terms of ILL reciprocity that were based on standard protocols and analysis of quantitative data.  相似文献   

9.
《The Reference Librarian》2013,54(69-70):63-68
Summary

The growth of adult education on college campuses is significantly affecting college and university libraries which now must deal with issues surrounding adult and distance education, along with the proliferation of information resources and unprecedented technological change. Desktop provision of licensed electronic library resources, along with Web-based tutorials, Web-based pathfinders, and skillful mediation of electronic reference questions can help alleviate anxiety, saving valuable time for non-resident, non-traditional students by enabling them to access and utilize remotely accessible electronic library resources effectively.  相似文献   

10.
ABSTRACT

When deciding whether to use UnCover2 or ILL for document delivery, consider these factors: accessibility of the article, how quickly it is needed, and how much it costs the patron. Then within your ILL unit, determine the average delivery time for libraries that own the material. An informal study of UnCover2 shows that within Colorado, ILL can usually deliver quickly enough at no charge to the patron. If the owning libraries cannot deliver within the time frame needed and the patron will pay an average of $10 to $12, UnCover2 can do the job.  相似文献   

11.
Abstract

Chapter 7 discusses additional considerations an ILL department supervisor might face: handling requests from far-flung distance education students, providing a library photocopy service, or selecting a document supplier for unmediated ILL. The unique challenges of medical libraries are also discussed.  相似文献   

12.
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13.
CALIS全国医药文献馆际互借核心服务系统的构建   总被引：1，自引：0，他引：1  
在分析全国医药文献资源特点和医药图书馆馆际互借工作现状的基础上,指出医药文献馆际互借工作面临的问题和困难,并根据全国医药文献资源分布特征,提出构建CALIS全国医药文献馆际互借核心服务系统。该系统依托CALIS馆际互借系统软件,整合优势资源,优化运行机制,切实提高了馆际互借服务的效率和文献需求满足率,是一个可供其他专业学科领域参考和借鉴的馆际互借服务新模式。  相似文献   

14.
SUMMARY

Ariel files are the starting point for electronic delivery of interlibrary loan articles through ILLiad, Virginia Tech's interlibrary loan system. Despite some advantages to electronic delivery of articles to their desktops, a large majority of ILL customers continue to prefer print on paper delivery rather than electronic delivery. This fact has implications for introducing additional electronic services. Correctly choosing what services to impose on library customers, and what services to offer as value-added options, is fundamental to maintaining the credibility of libraries during these times of rapid change.  相似文献   

15.
Abstract

Relais International Inc. would like to take this opportunity to introduce our latest product, Relais ILL. Instructional technology stands out amongst the array of products we have to offer as this product has been designed with the smaller library and interlibrary loan department in mind. Relais interlibrary loan combines the sophistication and automation of Relais Enterprise with ease of installation and implementation. Relais interlibrary loan is ideal for a wide range of libraries that are looking to streamline and automate their interlibrary loan operations.

For a cost-effective and integrated solution to your request management needs, use Relais ILL.

Use Relais ILL: to automatically search a range of catalogs via Z39.50 and use the results to automatically build a routing list; requests are sent out automatically, as ISO interlibrary loan transactions to libraries in the order you specify; stay in touch with patrons using predefined messages or create your own message on the fly.

The task of delivering documents between sites has always been a staff intensive undertaking for libraries due to physical distance, searching for locations for the requested document, availability of the requested document, as well as many other potential obstacles. Relais International Inc. is striving to overcome these barriers by offering swift and efficient Document Delivery and Interlibrary Loan. Relais ILL's features include high levels of automation, tracking of requests, patron communication, and a plethora of possibilities to help simplify the interlibrary loan process.  相似文献   

16.
ABSTRACT

ILL Manager is a complete interlibrary loan system designed and marketed by the Research Libraries Group, Inc. Based on the ISO ILL protocols, ILL Manager can function as a distributed peer-to-peer system, sending and tracking requests directly with partners that also operate on an ISO-compliant system, server to server. ILL Manager can also trade requests with partners still residing on the centralized OCLC and RLIN ILL systems by sending protocol messages through ISO-compliant gateways to those systems. Users of ILL Manager search any Z39.50 compliant catalog, transfer bibliographic data into an ILL workform, and send protocol-compliant requests to virtually any resource-sharing partner. By achieving one workflow for all ILL transactions and automating many routine procedures, ILL Manager has potential for greatly reducing ILL unit costs.  相似文献   

17.
Abstract

Technology is rapidly moving libraries toward a self-service interlibrary loan model. Patrons currently request books and articles through OCLC's unmediated ILL Direct Request service, and interlibrary loan management software enables users to request, track, and renew borrowed materials unassisted online. In addition, products such as SFX and Serials Solutions further expand unmediated requesting. Peer-to-peer resource sharing defined by the ISO ILL Protocol and direct consortial borrowing, which has become possible following the recently approved NCIP standard, encourage and support the widespread development of self-service interlibrary loan. As borrowing from other collections becomes an almost effortless process for library users, reference librarians must find ways to encourage patron use of local collections, as well as familiarize themselves with the mechanics of unmediated interlibrary loan to better assist patrons in their use of evolving interlibrary loan technology.  相似文献   

18.
《图书馆管理杂志》2013,53(3-4):477-487
Abstract

This paper investigates the integration of library resources, library instruction and services into the design of online courses. While many libraries embrace the ACRL guidelines for library support of distance learners, many of the Web-based resources we develop still depend upon students seeking them out. Distance learning librarian collaboration with teaching faculty and instructional designers at Regis University resulted in a proactive method of library resource delivery applicable in multiple online scenarios.  相似文献   

19.
Abstract

Globally, there has been an increased demand for Interlibrary Loan and Document Delivery (ILL/DD) services. As the profession has struggled to meet this demand, many new theories, models, procedures, and technologies have been implemented in libraries and reported in library literature. This article surveys the varied and voluminous literature that has appeared from the years 1995 through 2000. Literature is broadly defined to include not just published books and journal articles, but also conference events, Web sites, and electronic publications. Topics addressed include: Reference Sources for ILL/DD; National and International Initiatives; Theory, Management, and Practice of ILL/DD; Document Delivery; Resource Sharing; and Copyright and Licensing.  相似文献   

20.
Abstract

Publishers and librarians do not agree on the use of electronic journal files as a source for interlibrary loans. The efficiency possible in electronic ILL is valued by the supplying libraries and of concern to publishers. Publishers do not accept CONTU photocopying guidelines as applicable to electronic ILL. This position is based on the historical context in which CONTU occurred and the specific wording of the CONTU report. No agreement on new guidelines has been possible to date, resulting in the need for individual license negotiations. Copyright-cleared document delivery is one alternative. Alternate models for broad database access to electronic journals is another. A new attempt to define guidelines for resource sharing is a third possibility.  相似文献   

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