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1.
Abstract

To effectively manage an interlibrary loan (ILL) unit, the supervising librarian needs a variety of skills. Drawing upon published reports, interviews with ILL leaders, and experience at Iowa State University, the author outlines a new typology of seven skills, relating these diverse skills to the place of ILL in the library organization, and the need for a formalized approach to educating and training ILL librarians.  相似文献   

2.
ABSTRACT

Librarians charged with the responsibility of developing and revising the ILL policy for their library can draw upon the experiences of others by reading ILL policies of various libraries. After reading other policies and incorporating some of their ideas, librarians can be better prepared for otherwise unforeseen situations.

The study reported in this article takes the reading of these policies one step further by evaluating them to discover trends in service. ILL policies of forty-two (42) universities were located on the World Wide Web. Five categories related to the borrowing of materials were analyzed, and from this analysis, conclusions were drawn about current trends in ILL borrowing service. Awareness of these trends can be instrumental in helping librarians shape a successful ILL policy.  相似文献   

3.
ABSTRACT

ILLiad is an interlibrary loan borrowing system designed and implemented in the University Libraries at Virginia Tech. ILLiad models the ILL borrowing process so as to track the status of an ILL request as it is processed, either by the staff or by software. This process approach to automating interlibrary loan is leading to fundamental improvements in ILL management and service. The process approach allows continued expansion and modification of the system, including the addition of electronic delivery of articles. The process approach results in substantial improvements in customer service by allowing customers to intervene directly in the borrowing process without staff assistance.  相似文献   

4.
ABSTRACT

What happens when libraries begin to use ILL to request items that they already own in their home collection? The goal of this multiyear study involving 9565 ILL requests to the Joint Library Facility in Bryan, Texas, is to examine whether or not the shared storage facility was becoming an ILL hub for some libraries. This paper reports the results of the study and how individual requesting and lending interlibrary loan policies and procedures might be altered to address these developing issues.  相似文献   

5.
Abstract

This paper focuses on the outreach to over 3,000 students taking classes at over 80 locations within the State of Maine, as well as students taking classes nationally via the Web through the University of Maine System Network (UNE1). The discussion will briefly note the wide range of collections and services available through the University of Maine System's digital library and the Off-Campus Library Services Office. In particular, the discussion will center on reserve services for students at remote locations, using traditional paper copies and particularly electronic reserves, and the copyright issues that surround the e-reserve service.  相似文献   

6.
Abstract

Globally, there has been an increased demand for Interlibrary Loan and Document Delivery (ILL/DD) services. As the profession has struggled to meet this demand, many new theories, models, procedures, and technologies have been implemented in libraries and reported in library literature. This article surveys the varied and voluminous literature that has appeared from the years 1995 through 2000. Literature is broadly defined to include not just published books and journal articles, but also conference events, Web sites, and electronic publications. Topics addressed include: Reference Sources for ILL/DD; National and International Initiatives; Theory, Management, and Practice of ILL/DD; Document Delivery; Resource Sharing; and Copyright and Licensing.  相似文献   

7.
ABSTRACT

OCLC's ILL PRISM Transfer (IPT) is a method for transferring the data from an electronic interlibrary loan form to OCLC's ILL Review File. This article explains the IPT process and Olivet Nazarene University's IPT program development using HTML forms, C programming, and OCLC formatting. The authors provide their IPT development as freeware to the Internet and library communities.  相似文献   

8.
ABSTRACT

From Jan.-April 1996, the University of Evansville Libraries compared the EBSCODOC and CARL UNCOVER document delivery services in the context of fulfilling article requests that were not completed using the OCLC/ILL subsystem as well as in providing “rush” service. Both services had comparative strengths and weaknesses. EBSCODOC's strength was its comprehensiveness; its weakness was speed of delivery. CARL UNCOVER's strength was the speed and reliability of delivery; its weakness was a 41% rate of fulfillment. Recommendations include further testing of full-text document suppliers in order to identify the best service or services to completely meet the needs of academic libraries.  相似文献   

9.
Abstract

Interlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement.  相似文献   

10.
ABSTRACT

ILL Manager is a complete interlibrary loan system designed and marketed by the Research Libraries Group, Inc. Based on the ISO ILL protocols, ILL Manager can function as a distributed peer-to-peer system, sending and tracking requests directly with partners that also operate on an ISO-compliant system, server to server. ILL Manager can also trade requests with partners still residing on the centralized OCLC and RLIN ILL systems by sending protocol messages through ISO-compliant gateways to those systems. Users of ILL Manager search any Z39.50 compliant catalog, transfer bibliographic data into an ILL workform, and send protocol-compliant requests to virtually any resource-sharing partner. By achieving one workflow for all ILL transactions and automating many routine procedures, ILL Manager has potential for greatly reducing ILL unit costs.  相似文献   

11.
Abstract

Many new ILL department heads are often new to supervision, and in addition to the challenges of managing a busy ILL service, new managers must also learn how to best supervise their most valuable resource—their staff. Supervising others can be one of the most daunting tasks a librarian has to face. Real-world strategies for hiring, motivating, and evaluating talented staff are discussed, along with practical guidance on budgeting, determining ILL costs, and quantitatively measuring ILL activity.  相似文献   

12.
复合图书馆建设目标与实施策略   总被引：15，自引：1，他引：14  
初景利 《图书情报工作》2005,49(11):54-57,127
指出复合图书馆的建设要确立三个目标：发挥图书馆空间效能、建立结构合理的信息资源体系、建立基于资源集成与无缝存取的一站式服务。在发挥空间效能方面,主要是建立多功能信息中心;在资源体系方面,主要是构建印本资源、电子资源、开放获取资源和隐性网络资源互补的体系;在一站式服务方面,主要是提供开放链接、跨库检索、个性化定制、用户主导的馆际互借、自助等服务。  相似文献   

13.
ABSTRACT

Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the paperless environment provided by ILL management software. Patrons benefit from increased fill-rates and reduced turnaround time for ILL requests. Reference benefits by exercising creative searching for difficult-to-find materials and gaining exposure to new reference sources and online catalogs. These benefits are explored through analysis of fill-rates, sources from which materials were ultimately obtained, sources used by the Reference Department, and interviews with staff.  相似文献   

14.
ABSTRACT

ERes, an electronic system to put course reserves on the World Wide Web, is described. ERes runs as a stand-alone system, and uses intuitive, point-and-click interfaces and context-sensitive help to eliminate the need for technical training.  相似文献   

15.
SUMMARY

Jacksonville State University's Cole Library implemented electronic course reserves in 2002. As with any new service, a marketing plan was prepared to ensure success. This article details the methods used to market the new service to the faculty and students at JSU. Included is a discussion of some unexpected benefits of the marketing effort and how to address resistance to the change from a traditional print service to an electronic service. This article will help fill a gap in the literature by describing one library's attempt at marketing electronic reserves to ensure a smooth transition from traditional reserves to electronic.  相似文献   

16.
Appendix 2     
ABSTRACT

QuickDOC is a software package that enables Interlibrary Loan (ILL) staff to enter DOCUNE ILL requests offline and upload them quickly to the DOCLINE system. It also enables users to automatically collect a range of statistics and billing information. QuickDOC is designed to be flexible and can be used in a number of different ways. This study aimed to find out how ILL staff, particularly in larger, net lending libraries, are using it and how satisfied they were with it. The study found that QuickDOC is able to function in large ILL operations and measured user satisfaction is measured. The variety of uses is described and possible enhancements are discussed.  相似文献   

17.
Abstract

Chapter 7 discusses additional considerations an ILL department supervisor might face: handling requests from far-flung distance education students, providing a library photocopy service, or selecting a document supplier for unmediated ILL. The unique challenges of medical libraries are also discussed.  相似文献   

18.
Abstract

ILL activity is governed by local, state, and national agreements and codes. Chapter 2 discusses the importance of national and statewide ILL codes of conduct, and also covers laws and regulations (confidentiality, the PATRIOT Act, HIPAA) germane to interlibrary loan.  相似文献   

19.
ABSTRACT

Interlibrary Loan (ILL) is intended to supplement a library's collection, but often patrons submit requests for items already owned. An analysis of a large academic library's ILL requests shows that in most cases the cataloging of bibliographic records is correct, but patrons need instruction in bibliographic searches and ILL policies and procedures. An unexpected result of the study was a realization that patrons are confused by the way items are shelved in the various branches.  相似文献   

20.
ABSTRACT

This article proposes that an all-round practical training and educational enhancement is possible for library school students working in the ILL department. ILL and document delivery as described puts student trainees in contact with all the facets of librarianship by exposing them to the practical operations of the different departments as well as by exposure to the practical details of interlibrary lending. Therefore ILL serves its primary function in resource sharing, but can double as a training ground for future librarians.  相似文献   

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