共查询到20条相似文献，搜索用时 31 毫秒
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Abstract An increase in its distance-learning student population prompted Regent University Library to consolidate the library's information literacy program into one course. The course eventually went online to meet the needs of distance learners. During course development and implementation, librarians learned what worked well and what did not. Unexpected obstacles, such as database name and interface changes, created problems that were handled and overcome. As student surveys were analyzed and librarian experience increased, the course evolved and changed. 相似文献
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《College & Undergraduate Libraries》2013,20(1-2):119-138
Abstract Marketing ideas and techniques can be found from observing and surveying patrons in your library. The marketing techniques discussed in this article were utilized over a seven-year period at the F. Franklin Moon Library, a small specialized academic library. These affordable, effective, and realistic marketing techniques include a variety of adaptable ideas including surveys, pencils, screen savers, signage, college newspaper columns, and e-mail. 相似文献
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ABSTRACTLibraries use surveys and other instruments to gather feedback from their users. However, with competition from many other campus entities requesting input, how can survey fatigue be avoided? To gather this feedback, the Social Sciences Reference Desk utilized a short, fun and easy method. Each week for 10 weeks during the fall semester of 2017, the reference assistants wrote a survey question on a whiteboard and provided sticky notes for patrons to write their answers. The survey provided valuable information about patrons’ needs and expectations. It also fostered changes that were easily implemented to improve the delivery of library services. 相似文献
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《Public Services Quarterly》2013,9(4):17-37
ABSTRACT The effective use of library resources is critical to the success of international students, a group which is gaining importance in American higher education. These students face unique challenges in their pursuit of higher education in a foreign country which presents both language and cultural barriers. The authors conducted a mail survey of two populations. International students and U.S. students were sent nearly identical surveys designed to compare use patterns, perceptions of the library and its services, and willingness to seek help. A comparison of responses provides insight into both similar and differing behaviors and suggestions for improving service. 相似文献
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Abstract In 2001, Texas Tech University Library surveyed faculty who taught distance learning courses. This article reports the findings of the survey. Implicit in the article is the belief that a clear understanding of the needs and expectations of faculty serves as a foundation on which librarians can build a solid program of support for distance learners. This clear understanding may also serve as the basis for better strategies to educate faculty on how librarians can help improve distance learning courses. Unfortunately, what faculty think about library support for distance learning courses is not always clearly understood. To a significant extent, this limited understanding is due to the dearth of information in the professional literature on the subject. More surveys need to be completed and the results published so that distance learning librarians can better understand faculty and better inform them, optimizing support for distance learners. 相似文献
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Robin E. Miller 《图书馆管理杂志》2013,53(5):559-571
ABSTRACTA well-crafted localized survey is an excellent opportunity to efficiently collect data about library user feelings and experiences on a large scale. 800 undergraduate students and employees of a mid-sized public university responded to an online survey about their feelings on library space, communication, services, and collections. Employing a variety of question types, the authors sought to include measures that would yield both pertinent and meaningful feedback. Results were analyzed and prioritized by significance and librarians culled the results for actionable findings and opportunities for further study or long-term benchmarking. 相似文献
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Celia Emmelhainz Darya Bukhtoyarova 《Slavic & East European Information Resources》2013,14(1-2):16-35
ABSTRACTThis paper explores the attitudes of librarians in post-Soviet Kazakhstan regarding their roles at the new National Academic Library of the Republic of Kazakhstan (NAL). Using ethnographic observation, interviews, and surveys of library staff (n = 24), we find that Kazakhstani librarians either sensed a “calling” to librarianship or “fell into” library careers given life circumstances, and value their library for its contribution to cultural preservation and digital access on a national scale. This pilot project presents NAL to an international community, sharing the voices of Russian- and Kazakh-speaking librarians to highlight the role of libraries in the development of the post-Soviet nation. 相似文献
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Abstract This paper examines the research that has been conducted to date on the topic of library support for distance learning programs and identifies some priorities for future research. The two main types of studies prevalent in the literature on this topic are surveys of libraries and user studies. Research findings from the United States, United Kingdom, Australia, and Canada provide a perspective on the knowledge base in this area and enable some generalizations to be made about service provision and user needs. The results of a recent survey of librarians indicate that the number one research priority in distance learning library services is collaboration with faculty to integrate library and electronic resources into Web-based distance learning courses. 相似文献
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ABSTRACT Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and research services, usually on a cost-recovery basis. A client satisfaction survey is one method of evaluating a fee-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain the most benefit and insight from the survey's results, the survey must be carefully planned and implemented. Compiling, Interpreting, and reporting the results are equally important. Finally, the staff modifies or improves services based on the survey results. 相似文献
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Teresa U. Berry Steven D. Milewski Manda C. Sexton Allison L. Sharp 《Public Services Quarterly》2020,16(2):71-82
AbstractCitation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose that particular program, what features are important, and how they use citation management programs to collaborate. Results indicate that users chose a particular program because it was freely available or recommended to them by others and that they thought that importing references and creating citations were important features. We also found a majority of respondents used citation management programs to collaborate and turned to the library for training and support. 相似文献
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《Journal Of Access Services》2013,10(1):41-62
ABSTRACT This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the responding students said that they were unaware of electronic resources though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources. 相似文献
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ABSTRACT At the University of Connecticut, Learning Commons were created at each of the five regional campuses as was reported in the Journal of Library Administration (Dryden & Roseman, 2010). This article will discuss the further evolution of the commons at each campus, based on a variety of assessment methods that were undertaken. These included technology surveys, online space assessment surveys, focus groups, marketing surveys, and virtual focus groups. This article shares assessment models which may be useful for the evaluation of learning commons at other academic libraries. 相似文献
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ABSTRACT Researchers must choose between many sources when obtaining journal articles. University of Toledo faculty and graduate students in the sciences, pharmacy, and engineering were surveyed to ascertain their preferences in journal article formats and features, and their awareness, frequency of use, and preference ranking of four services: traditional interlibrary loan, electronic journals, and faxes from either a storage depository or the UnCover document delivery service. Speed and print quality topped the desired features; faxing was the least desirable format. Electronic journals and interlibrary loan were the most used services, though there are indications that interlibrary loan is used reluctantly. 相似文献
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《图书馆管理杂志》2013,53(3-4):177-193
Abstract In order to have a successful library program for offcampus students, librarians must understand who their students are and what they want. This paper will address the issues involved in conducting a user survey for off-campus students. The paper will cover details on developing a survey; it will discuss the logistics of sending and receiving; and it will examine one method of evaluation. This work is based on a student survey conducted by the University of Iowa Libraries during November 1998 and March 1999. 相似文献
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《College & Undergraduate Libraries》2013,20(3):103-106
ABSTRACT Active Information Literacy (IL) programs require scheduling management to ensure that librarians have adequate time to prepare, and that computers and classrooms are available. Collecting this information from busy faculty members can be time consuming. Internet survey sites can be used to collect the required information. These sites allow a library's IL staff to structure a questionnaire that elicits all of the information (instructor contact information, discipline, desired dates, times, number of students, and session topics) required to design instruction and schedule busy classrooms. doi:10.1300/J106v14n03_07 相似文献
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《The Reference Librarian》2013,54(59):25-35
Summary Customer feedback is essential for determining what elements constitute quality service in a reference department. At Texas A&M University, we use concise user surveys to elicit feedback on the different aspects of tiered services. This study identifies whether or not customers find the information they need and allows customers to evaluate the services. User surveys and return boxes are accessible at several discrete locations throughout the reference unit. The department modified services to better meet customers' expectations after analyzing the data gathered from nearly 200 surveys. A library display showed the results of the survey. Comments and suggestions made by the customers were included in the display. 相似文献
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《Slavic & East European Information Resources》2013,14(4):3-17
ABSTRACT Using numerical methods and list-checking on the national electronic union catalog, the author surveys the Russian, Czech, Polish, Serbo-Croatian and Hungarian book collections in Japanese academic libraries. 相似文献
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Abstract Over the last decade, an increasing number of academic institutions have built satellite campuses and developed online courses to meet the needs of distance learners. As these academic institutions have expanded, demand for library service has increased significantly. In an attempt to expand its course offerings to distance learners, Regent University began offering online courses during the early 1990s, and it also developed a new satellite campus. As the Regent University Library has explored new and varied ways to serve students on the new satellite campus and other distance learners, the implementation of services has been challenging, but rewarding, for the library staff. 相似文献
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AbstractThis article presents the results of a 2015 survey of librarians who catalog self-published items. The survey was conducted in response to the growing popularity of self-publishing and the increasing prevalence of self-published items in libraries. Survey respondents were asked to describe how they are cataloging these items and to provide representative examples of the records they have created. An analysis of both the survey responses and the records is presented, followed by suggestions for best practices for cataloging these items. 相似文献