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1.
ABSTRACT

Libraries use surveys and other instruments to gather feedback from their users. However, with competition from many other campus entities requesting input, how can survey fatigue be avoided? To gather this feedback, the Social Sciences Reference Desk utilized a short, fun and easy method. Each week for 10 weeks during the fall semester of 2017, the reference assistants wrote a survey question on a whiteboard and provided sticky notes for patrons to write their answers. The survey provided valuable information about patrons’ needs and expectations. It also fostered changes that were easily implemented to improve the delivery of library services.  相似文献   

2.
ABSTRACT

This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the responding students said that they were unaware of electronic resources though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources.  相似文献   

3.
Abstract

This paper examines the research that has been conducted to date on the topic of library support for distance learning programs and identifies some priorities for future research. The two main types of studies prevalent in the literature on this topic are surveys of libraries and user studies. Research findings from the United States, United Kingdom, Australia, and Canada provide a perspective on the knowledge base in this area and enable some generalizations to be made about service provision and user needs. The results of a recent survey of librarians indicate that the number one research priority in distance learning library services is collaboration with faculty to integrate library and electronic resources into Web-based distance learning courses.  相似文献   

4.
《The Reference Librarian》2013,54(93):99-108
Abstract

E-mail reference has been utilized as a reference tool in academic libraries since the early 1980s. Today it is one of the most common media for providing digital reference service. An important aspect of providing any service is evaluating users' satisfaction levels with that service. Users of the Ask-A-Librarian e-mail reference service at a large academic library over a ten-month period voluntarily completed a seven item web-based questionnaire. The results indicated that the majority of respondents were satisfied with Ask-A-Librarian overall. This paper discusses how the library used the survey results to improve the existing service, and to implement a new one-chat reference. Reference service providers should not only ask users for feedback on existing services, but also should include them in the planning and design phase of new services. In doing so, they demonstrate their commitment to providing adequate and appropriate services to their patron community, and ultimately can save their institutions time and expense.  相似文献   

5.
Abstract

Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose that particular program, what features are important, and how they use citation management programs to collaborate. Results indicate that users chose a particular program because it was freely available or recommended to them by others and that they thought that importing references and creating citations were important features. We also found a majority of respondents used citation management programs to collaborate and turned to the library for training and support.  相似文献   

6.
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7.
ABSTRACT

The digitization of library materials has had a tremendous impact on libraries. By using the Internet, readers can access digital library materials from any place in the world. The BMCC Library started several programs to provide more digital materials to its patrons in the forms of electronic books, periodicals, full-text materials, and webpage links to other databases. A test program began in spring 2002 for course reserves, and electronic archiving was about to start in fall 2001. This paper describes a survey conducted to measure the response to the implementation of ERes for digitizing course reserves.  相似文献   

8.
ABSTRACT

This essay presents the major findings from a survey about human resource management in public libraries. The survey was conducted in October 2016 via the Internet. The participants were librarians with human resource management experience employed by public libraries in the United States. The majority of the participants responded that human resource management was challenging to some degree. While a majority were able to solve their human resource problems successfully, a majority of the respondents believed that the human resource curriculum for library science programs was inadequate.  相似文献   

9.
《图书馆管理杂志》2013,53(3-4):177-193
Abstract

In order to have a successful library program for offcampus students, librarians must understand who their students are and what they want. This paper will address the issues involved in conducting a user survey for off-campus students. The paper will cover details on developing a survey; it will discuss the logistics of sending and receiving; and it will examine one method of evaluation. This work is based on a student survey conducted by the University of Iowa Libraries during November 1998 and March 1999.  相似文献   

10.
Abstract

Assessment is an important part of any library service, including electronic reserves. This paper describes the assessment of electronic reserves services by means of a survey instrument administered at the University of Colorado, Boulder during the fall semester, 2003. As the University Libraries had moved from a predominately paper reserves environment to an almost completely electronic reserves environment at the beginning of that same semester, the survey offered a unique opportunity to compare student attitudes towards the two formats. We addressed planning for the survey, administering the survey, evaluation of the collected data, and reporting the results to teaching faculty.  相似文献   

11.
ABSTRACT

In spring 2015, a 45-question survey was e-mailed to 585 medical students at the University at Buffalo (UB) in order to gauge their use of library spaces, resources, equipment, and services at UB’s Health Sciences Library and plan for a library space located within a new medical school building. Students’ self-reported use of the library during the academic year is presented along with the features they would like to see in their ideal library space. The responses generated in the survey are a barometer of current use and will be used in the planning process.  相似文献   

12.
ABSTRACT

Almost three years after Google Scholar's inception, only a third of Ohio Library and Information Network (OhioLINK) member libraries link to it from their Web sites. This article reports the results of a July 2007 survey of OhioLINK academic librarians, conducted to find out about their attitudes and current practices regarding promotion of Google Scholar. It compares the findings about placement of Google Scholar on Web sites and inclusion in library instruction with previous research, and includes recommendations for libraries about Google Scholar.  相似文献   

13.
《The Reference Librarian》2013,54(74):187-205
Summary

The Eastern Connecticut State University library planned, with the new facility, a new configuration for user computers to be one-stop-shopping “Scholar's Workstations.” The impact on reference services was dramatic, resulting in modifications in staffing, policies/procedures, printing practices, user orientation and education, etc. Moreover, the reference librarians were troubled by their perceptions of how these workstations were utilized, challenging us to conduct a user survey to determine the validity of these perceptions. In this article, we will describe (1) how we conceived this new configuration and its impact, (2) modifications made, and (3) an analysis of the user survey.  相似文献   

14.
《The Reference Librarian》2013,54(95-96):37-51
Abstract

At Penn State, a “Tell Us What You Think” user feedback button on the Libraries home page provided a convenient mechanism for users to respond to our system migration and the changes they saw in The CAT, our library catalog. The immediate impact of the new system on our users was dramatic, and included strong criticism from a small, but vocal, minority. Within a few months, however, the complaints and comments about the new catalog moderated and the majority of the e-mail traffic coming into the library switched into questions about library services and requests for assistance.  相似文献   

15.
Abstract

In 2016, J. Murrey Atkins Library at the University of North Carolina at Charlotte opened a reservable study room where student parents and caregivers can study with their children on campus. In 2018, the library opened a second family-friendly study room to meet the needs of our growing campus community. To inform the room design, the library conducted a mixed methods research study that included a user survey, an examination of room reservation and usage data, and one-on-one user interviews. This paper focuses on the user-centered design process used to inform the development of the second, family-friendly, library study room.  相似文献   

16.
Abstract

There are a number of important documents that provide guidance in the consideration of library services supporting nursing programs and students at a distance. Standards are available from the National League for Nursing Accrediting Commission (NLNAC), the American Association of Colleges of Nursing (AACN), and the Commission on Collegiate Nursing Education (CCNE). In addition, the Association of College and Research Libraries' (ACRL) Guidelines for Distance Learning Library Services offers interested parties another option, as do the more recently published Information Literacy Competency Standards for Higher Education. This paper reports on a survey concerning these documents and their usefulness to those planning or enhancing library services in support of distance nursing programs and students.  相似文献   

17.
ABSTRACT

In states with limited road accessibility, rural students can feel isolated from library services. This article explores the creation, implementation, and results of an on-going longitudinal study assessing the library service needs of rural students in eLearning courses. To align with current practices in online pedagogies, including the Association of College and Research Libraries' Standards for Distance Learning Library Services and recent revisions to the Framework for Information Literacy for Higher Education, this survey has been designed to help the library identify and improve services to enhance rural student success.  相似文献   

18.
Abstract

In 2001, Texas Tech University Library surveyed faculty who taught distance learning courses. This article reports the findings of the survey. Implicit in the article is the belief that a clear understanding of the needs and expectations of faculty serves as a foundation on which librarians can build a solid program of support for distance learners. This clear understanding may also serve as the basis for better strategies to educate faculty on how librarians can help improve distance learning courses. Unfortunately, what faculty think about library support for distance learning courses is not always clearly understood. To a significant extent, this limited understanding is due to the dearth of information in the professional literature on the subject. More surveys need to be completed and the results published so that distance learning librarians can better understand faculty and better inform them, optimizing support for distance learners.  相似文献   

19.
ABSTRACT

Many academic librarians use online information literacy tutorials as an alternative or a supplement to in-class library instruction. Tutorials created with streaming media software such as Camtasia Studio have become increasingly popular. Librarians at a mid-sized Midwestern university have created several such tutorials demonstrating various library resources. The value of streaming-media tutorials is supported by key learning theories such as cognitive load theory, dual coding theory, and multimedia learning theory. However, studies measuring the impact of online tutorials on student learning of information-literacy skills have shown mixed results. The authors tested the effectiveness of an online information literacy tutorial on a group of undergraduate business students. About 140 students in three undergraduate finance classes rated a Value Line online tutorial. Students were also invited to complete a follow-up survey online with Blackboard. This survey measured student knowledge retention of Value Line and interest in online tutorials. The results showed that while students viewed the tutorial positively, they preferred face-to-face instruction from a librarian. Also, while most students could locate the proper links in Value Line, only 30 percent were able to successfully look up a company. Indicators point to a future for online instruction coexisting with, yet not replacing, traditional classroom library instruction.  相似文献   

20.
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