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1.
ABSTRACT

Interlibrary Loan (ILL) is intended to supplement a library's collection, but often patrons submit requests for items already owned. An analysis of a large academic library's ILL requests shows that in most cases the cataloging of bibliographic records is correct, but patrons need instruction in bibliographic searches and ILL policies and procedures. An unexpected result of the study was a realization that patrons are confused by the way items are shelved in the various branches.  相似文献   

2.
Library patrons have many requests for library services and resources. With limited budgets and library staff who are already stretched thin, how can academic libraries ever hope to understand and meet the growing variety of patron needs and desires? This article will outline a successful strategy of utilizing students to pitch, pilot, and implement academic library services as well as gather feedback from fellow students about their expectations for the academic library.  相似文献   

3.
Interlibrary loan (ILL) is an important service point in the academic library, a channel through which patrons can ask for specific books and expect that those books will be made available to them. Examining the methods in which libraries handle those requests may reveal new workflows wherein ILL can influence the direction of the library's permanent acquisitions. ILL data is able to drive immediate purchases of user-requested titles but also more complex models of acquisition. By comparing circulation rates and expenditures against traditional book-approval plans, acquisitions departments may also measure the financial effectiveness of purchase-on-demand programs and use them to both supplement and supplant those approval plans. At the core of Lehigh University's efforts is an internal library philosophy called “Flipped Interlibrary Loan” (F.I.L.L.), by which ILL can and should inform permanent acquisitions for the library collection.  相似文献   

4.
Assessment is a required component of strategic planning and decision making in any library. Interlibrary loan surveys can provide data regarding user satisfaction levels for accuracy, thoroughness, convenience, and turnaround time. As interlibrary loan librarians at D'Youville College, we believed that our patrons were satisfied and impressed with the library's recent service improvement initiatives. However, we did not have any concrete data that would help drive future strategic decisions. We were short on staff time and resources and wondered how a small library staff could create an assessment tool and then analyze the results.  相似文献   

5.
The University of North Texas Libraries provide extensive online access to academic journals through major vendor databases. As illustrated by interlibrary loan borrowing requests for items held in our databases, patrons often have difficulty navigating the available resources. In this study, the Interlibrary Loan staff used data gathered from the ILLiad interlibrary loan management system to investigate why patrons request locally available materials. This study resulted in recommendations for the Libraries' linking strategies in EBSCOhost databases. Several user education needs were identified and communicated to the Libraries' Subject Liaisons.  相似文献   

6.
This study presents an examination of the annotations, comments and notes written by Interlibrary Loan Borrowing (ILLB) staff and interlibrary loan patrons. Interlibrary loan requests were submitted on index cards, and later using the electronic interlibrary loan system (ILLiad). The research attempts to determine how the interlibrary loan process was transformed from the analog-to-electronic progression. Analysis of the notes, annotations and comments on 2,000 interlibrary loan cards and 1,975 ILLiad transaction records suggests that consolidation and synthesis of different components in the interlibrary loan process has resulted in increased efficiency. Patrons using the electronic service are more motivated to communicate with ILLB Staff via the “Notes” field embedded in the interlibrary loan request submission form.  相似文献   

7.
Libraries have to compete with a barrage of online resources for patrons’ attention and with other campus departments for scarce funding and resources. In this competitive environment, customer service is one of the best strategies librarians can employ. Satisfied patrons will continue to use our services, thereby providing support for libraries’ budget requests. Even though librarians understand the importance of customer service, we do not always succeed in putting it into practice. Drawing on experiences from teaching a reference course, the author reviews examples of poor service and offers some ideas and guidelines for improving service on the front lines.  相似文献   

8.
Abstract

Interlibrary loan (ILL) services receive requests for resources that are available locally and form a major portion of canceled requests. The purpose of this study is to examine the relationship between requests canceled due to local availability and three aspects to identify impacts on ILL. The authors explored library service aspects such as collection format, the link resolver knowledge base, and discovery system functionality for potential influence on requests for locally available resources. Quantitative methods were used to identify evidence of different aspects’ impact through analysis of ILL borrowing request data. The most important finding was that the discovery system had impact on ILL services by improving retrievability of locally available resources published recently. The results suggest that a modern discovery system can efficiently provide more relevant results sourced from a carefully curated set of authoritative resources, save users’ time to access available materials, and reduce library staff members’ time and effort. This study will be helpful to libraries through its analysis of library services that impact the cancelation of ILL requests due to local availability and how those services may influence service improvement.  相似文献   

9.
Abstract

One year after the implementation of the Interlibrary Loan Internet Accessible Database (ILLiad) software, a patron satisfaction Interlibrary Loan user service study was conducted at Ellender Memorial Library, Nicholls State University, by the Interlibrary Loan Librarian. A questionnaire with sixteen questions was distributed to faculty, staff, graduate and undergraduate students. The data received was entered into Microsoft Excel and converted into the SPSS system. Frequency tables were produced. The outcome of the user study was recorded in a PowerPoint presentation with slides of statistical data graphs. The ILLiad user study produced a high rating of the ILLiad system and confirms that sixty percent of the participants were faculty members who are committed to research and in need of accessing additional research resources for their writing, presenting and publishing of professional papers. Faculty and students have shown their gratitude to Interlibrary Loan Services, confirming the main purpose of interlibrary loans is for research and degree programs. Many institutions provide this privilege only for their faculty and graduate students. Ellender Memorial Library encourages undergraduate students who are striving for excellence in their studies to use Interlibrary Loan Services. It can be surmised that the ILLiad electronic and web-based services are more efficient, and that patrons are more computer literate than ever before and favor the new technology and advanced services in our institution.  相似文献   

10.
Abstract

Full-text research pirating sites are a fact of life at this point. Regardless of how we personally feel about this issue, the fact that students, researchers, and patrons are turning away from the library as a legitimate source for research documents means libraries’ numbers are affected. We are all seeing usage numbers go down, it’s a trend throughout ILL. This could be for a number of reasons: use of OA and pre-print servers, better collection development, or an increase in use of pirating or black market PDF websites. Regardless, this decrease in numbers can lead to a decrease in funding for our departments. At the same time we have seen cases of abuse in institutional logins. During this discussion we will look at some examples of attempted phishing and impersonation techniques used by “pirates,” our library patrons’ motivations for using these sites, consequences for the user as well as the institution, and the role of ILL in this conundrum.  相似文献   

11.
Google Scholar is a free service that provides a simple way to broadly search for scholarly works and to connect patrons with the resources libraries provide. The researchers in this study analyzed Google Scholar usage data from 2006 for three library tools at San Francisco State University: SFX link resolver, Web Access Management proxy server, and ILLiad interlibrary loan server. Overall, the data suggested that Google Scholar had become a very useful resource in the library and was a significant addition to the library's collection of research databases. SFX data revealed requests from Google Scholar grew ten-fold from 2006 to 2011, and that Google Scholar became the top-ranked SFX source for requests in 2011. Library patrons favored Google Scholar over San Francisco State University's federated search tool, MetaLib, and it has become an important source for interlibrary loan requests. Analysis of San Francisco State University usage data will assist other libraries in their decisions about the implementation of Google Scholar.  相似文献   

12.
馆际互借补贴研究与实践   总被引：1，自引：0，他引：1  
馆际互借补贴是图书馆帮助读者获得非本馆收藏文献的重要的支持手段,许多国家推出了政府投入的馆际互借支持项目,而图书馆也有自己的馆际互借补贴计划。在充分利用国家投入的馆际互借项目的基础上,建立起图书馆自己的馆际互借政策,有利于全面保障读者使用文献资源。以清华大学图书馆馆际互借补贴政策的完善过程为例,诠释这一思想,希望对其他图书馆有一定的借鉴意义。
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13.
This study looks at known-item searches within a university catalog that come up with a “no results” response to see whether patrons will then place an ILL request for that material and how persistent a user might be in order to obtain something that they want. Catalog search transaction logs were compared against interlibrary loan (ILL) requests placed during the same time frame. Overall, the rate of persistence, or the frequency with which ILL requests were placed when no results were found in the catalog is very low.  相似文献   

14.
The term Electronic Library Information System is used to describe the Wallace Library Computer Access System at the Rochester Institute of Technology, a copmuter system that not only allows patrons to search the library's catalog but also remote online databases, the Internet, and a Logicraft CD-ROM server. The sources of 892 Interlibrary Loan (ILL) request citations processed between January 1 and March 31, 1992 were studied to determine how patrons used this increased acces to electronic resources. Information on source of request, patront type, material type, and fill rate was collected. Particular attention is paid to how ILL patrons are using the Internet. The impact of this technology on ILL, and areas for further research are discussed.  相似文献   

15.
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16.
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17.
Abstract

Relais International Inc. would like to take this opportunity to introduce our latest product, Relais ILL. Instructional technology stands out amongst the array of products we have to offer as this product has been designed with the smaller library and interlibrary loan department in mind. Relais interlibrary loan combines the sophistication and automation of Relais Enterprise with ease of installation and implementation. Relais interlibrary loan is ideal for a wide range of libraries that are looking to streamline and automate their interlibrary loan operations.

For a cost-effective and integrated solution to your request management needs, use Relais ILL.

Use Relais ILL: to automatically search a range of catalogs via Z39.50 and use the results to automatically build a routing list; requests are sent out automatically, as ISO interlibrary loan transactions to libraries in the order you specify; stay in touch with patrons using predefined messages or create your own message on the fly.

The task of delivering documents between sites has always been a staff intensive undertaking for libraries due to physical distance, searching for locations for the requested document, availability of the requested document, as well as many other potential obstacles. Relais International Inc. is striving to overcome these barriers by offering swift and efficient Document Delivery and Interlibrary Loan. Relais ILL's features include high levels of automation, tracking of requests, patron communication, and a plethora of possibilities to help simplify the interlibrary loan process.  相似文献   

18.
ABSTRACT

The increase in Interlibrary Loan requests, along with a decrease in library budgets has made it necessary for Interlibrary Loan departments to find and use many labor and time saving methods in order to maintain good service. Creating a Constant Data Record for each patron is an excellent time saving method. Each patron has a Constant Data Record created that contains all the information that is necessary and helpful for both the borrowing and lending library. This is easily done by having a very accurate and complete Constant Data Default Screen. By using a formula for each patron their completed workform can be called up as needed. A book request can be sent with just seven key strokes after the bibliography is located, if Custom Holdings are used. Journal articles require more key strokes, because more information is needed to locate a specific article, but input time is still saved.  相似文献   

19.
Interlibrary loan (ILL) is a service that increases user access to resources, however it is of little use if no one knows about it. ILL statistics at libraries generally show that the service as a whole is well used, but upon closer inspection it becomes clear that these high usage statistics are generated by library power users, and not by new, novice, or intermediate users. When conducting thorough research, it frequently extends beyond the holdings of an individual library, which makes ILL essential. Therefore, it is important for users to know about and use this service. While ILL enhances what libraries can offer, very few libraries focus their marketing on ILL. Instead, most libraries simply lump ILL into the marketing of library resources and services in general. In this article we analyze libraries that have broken out of the mold to market ILL in innovative, cost-effective ways, and we will share the marketing campaign we undertook at Wheaton College (IL).  相似文献   

20.
《The Reference Librarian》2013,54(75-76):45-54
Summary

Difficult patrons have been considered primarily from the perspective of the problem behaviours they present in libraries. Many have attempted to define the problem patron and to provide advice and develop guidelines for frontline public service staff. To understand the difficult patron in academic libraries we need to answer three questions-How well do we know our patrons? Do we unwittingly create difficult patrons through our failure to appreciate their needs? Do we regard patrons as difficult because the way they use libraries and conduct their information research does not match our idea of how it should be done? The answers to these questions suggest that we need to reconceptualize both our patrons and the services we provide. Library staff need to see difficult patrons not as problems but as challenges to the service ideas and standards we hold. A paradigm shift is necessary if we are to reconstruct our beliefs about our patrons, their information seeking behaviours, and the services we provide to meet their needs. Some strategies for developing the skills of library staff to work effectively with difficult patrons are presented.  相似文献   

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