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1.
It is often argued that small–medium enterprises (SMEs) do not manage knowledge the same way as large firms, but may need appropriate approaches to capture and exploit external knowledge effectively. This paper compares two opposite approaches to knowledge management (KM): one is called ‘deliberate’ or ‘planned’, and the other ‘emergent’. These approaches are analysed with reference to the management of knowledge pertaining to client–supplier relationships, which are particularly important in the case of small companies providing knowledge-intensive business services (KIBS). A case study of a small KIBS company is illustrated, which has developed two different projects, based on different approaches to KM, for managing knowledge referring to clients. The case shows that, for a small company, an emergent approach to KM can be more suitable than a deliberate one for managing such knowledge. The implications of this result for KM research and practice are then examined. 相似文献
2.
Modularity and innovation in knowledge-intensive business services: IT outsourcing in Germany and the UK 总被引：1，自引：0，他引：1
Drawing on an empirical study of IT outsourcing in the UK and Germany, this paper explores the lessons for modularity that can be drawn from the outsourcing of knowledge-intensive business services (KIBS). Because of the inseparability of information and production technologies, IT outsourcing is frequently accompanied by wider transformations in clients’ production technologies. This results in the need for knowledge and organisational coordination in the form of the transfer of staff from the client and the retained IT organisation. Modularity is often presented as a design strategy that stimulates innovation. Our research findings challenge the generalisability of this claim when examining KIBS outsourcing. We show that intangibility of services exacerbates the conflicts between clients and suppliers, which may present obstacles to innovation. 相似文献
3.
Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems 总被引：16，自引：0，他引：16
Over the last years, there has been a significant increase in the attention paid to the activities of knowledge-intensive business services (KIBS). KIBS produce and diffuse knowledge, which is crucial for innovation processes. The paper gives an overview of the role and function of KIBS in innovation systems and their knowledge production, transformation and diffusion activities. Focusing on innovation interactions between manufacturing small- and medium-sized enterprises (SMEs) and KIBS, the empirical analyses grasps KIBS position in five regional contexts. The analysis leads to the conclusion that innovation activities link SMEs and KIBS through the process of knowledge generation and diffusion. 相似文献
4.
知识密集型服务业功能论:集群创新过程视角 总被引：19，自引：0，他引：19
知识密集型服务业通过生产、重组、传播知识作用于集群创新过程。本文具体探讨,知识密集型服务业在产业集群创新过程中的功能,在理论研究的基础上,结合慈溪家电产业集群的实证分析认为,知识密集型服务业主要以合作创新的方式发挥以下四种功能:知识载体;知识交换器;知识生产者;创新桥梁。 相似文献
5.
Partnerships between business clients and vendors are increasingly becoming more common as firms strive to reduce cost and outsource non-core activities. Some firms proactively manage the knowledge gained from such partnership while others do so to a lesser extent. Through a questionnaire survey of business clients in Singapore, this study helps to shed some light on the nature of client–vendor partnership, factors affecting knowledge transfer (defined in terms of knowledge codifiability, client's motivation for partnership, vendor's willingness to share, and trust between client and vendor). In addition, we also examine mechanisms for knowledge dissemination within the client organization and the impact on the IT function. The results should be of interest to both researchers and practitioners in better understanding how such partnership could be managed more effectively. 相似文献
6.
知识密集型服务业视角下咨询业的知识过程 总被引：1，自引：0，他引：1
咨询业是典型的知识密集型服务业(KIBS)。在KIBS的视角下,咨询业是知识的需求者、加工者与供给者,在技术创新过程中起到沟通桥梁的重要作用。应当充分认识到咨询服务的知识特性,加强咨询企业的组织学习能力、加强咨询企业和客户的互动能力,促进我国咨询业的发展。 相似文献
7.
The sector of knowledge-intensive business services (KIBS) has a central role in modern economies. However, there are no explicit and generally acknowledged criteria for characterising KIBS or other knowledge-intensive organisations. In addition, the concept of knowledge-intensity has no significant managerial use. This paper aims to widen the existing understanding about the concept of knowledge-intensity and take a step towards its operational application and managerial usefulness. Methodologically, two steps are carried out. First, a conceptual study based on intellectual capital literature and literature on knowledge-intensive firms is carried out. Second, an interview study (n=8) is carried out to empirically examine the role of knowledge assets in selected KIBS organisations. This paper contributes by tackling the vagueness of the concept of knowledge-intensity: the paper demonstrates that there are different types of ‘knowledge-intensity profiles’ among KIBS companies and that knowledge assets can be used as an analytical framework to identify the sources of value creation. 相似文献
8.
承诺感知的相互性影响在KIBS企业与组织顾客间的合作创新过程中具有非常重要的作用。依据相互性理论,基于245个KIBS企业合作创新项目的调研数据,运用实证分析方法,从承诺感知视角嵌入,探讨了KIBS企业承诺感知与组织顾客承诺感知之间的相互性影响,并深入剖析了KIBS企业专用性投资的中介作用和KIBS企业人际信任的调节作用。结果表明：（1）合作创新中企业间的承诺感知存在显著的相互性影响;（2）KIBS企业专用性投资在其承诺感知对组织顾客承诺感知正向影响作用过程中起到完全中介作用,在其承诺感知与人际信任交互效应对组织顾客承诺感知正向影响作用过程中起到部分中介作用;（3）KIBS企业人际信任在KIBS企业承诺感知对其专用性投资的影响过程中起到正向调节作用;（4）KIBS企业人际信任在组织顾客承诺感知对KIBS企业承诺感知的影响过程中起到负向调节作用。 相似文献
9.
《Research Policy》2019,48(7):1633-1646
Drawing on data from an original survey of UK and US publicly traded knowledge-intensive business services (KIBS) firms, we investigate what types of KIBS firms collaborate with universities and consider the collaboration important for their innovation. First, we find that science-based KIBS firms (those engaged in a science, technology, and innovation [STI] mode of organizational learning), like science-based manufacturing firms, are active collaborators with universities for innovation. This relationship is further enhanced if these firms also provide highly customized services. Second, in contrast to the existing literature suggesting that firms engaged in a doing, using, and interacting (DUI) mode of organizational learning do not regard collaboration with universities as important for their innovation, we find that KIBS firms engaged in a DUI mode of organizational learning and offering highly customized services are active collaborators with universities for innovation, despite the fact that they may not possess highly formalized scientific knowledge. These findings suggest that KIBS firms co-create knowledge with universities differently than manufacturing firms. Moreover, the findings highlight the wide variety of roles that KIBS firms play in innovation networks with universities. 相似文献
10.
The paper analyses the activity of research for “innovation knowledge”—here defined as knowledge that can lead to the introduction of service innovations—by Knowledge-Intensive Business Services (KIBS) companies. It proposes a classification of the possible search approaches adopted by those companies based on two dimensions: the pro-activity of search efforts and the source primarily used. Such classification is then discussed on the basis of the findings of a multiple case-study investigation involving 15 Italian and Polish KIBS companies. The study confirms that KIBS firms follow various approaches to acquire knowledge for innovation: some companies adopt a passive behaviour (i.e. innovative ideas come as a kind of side effect of their daily business activities), while others an active one (namely, they actively search for new ideas originating from various sources); some rely more on internal resources (employees, in-house R&D, internal documents, etc.), while others on external sources (clients, suppliers, service providers, universities, etc.). The results of the study have implications both for research and management that are discussed in the conclusions. 相似文献
11.
To reduce information technology (IT) development costs, more firms have begun to outsource IT-related activities by partnering with IT vendors. As knowledge is a valuable asset in IT development, knowledge sharing between vendors and business clients becomes critical. However, the motivation behind IT vendors’ willingness to share knowledge with client firms is not sufficiently understood. To shed light on the nature of knowledge sharing within vendor–client partnerships, we examine the influence of performance feedback and managerial mindset on vendors’ motivation to share knowledge with their clients. We adopt a multi-method approach involving both a scenario-based field experiment with 164 vendor managers (Study 1) and a field survey of 112 vendor managers involved in IT development (Study 2). We find that when vendors’ performance exceeds their aspiration levels, they are motivated to share knowledge with clients. Such motivational effects are more pronounced for vendor managers exhibiting abstract mindsets. Our study is of significant value to researchers and practitioners, affording both groups a keener, deeper, and more robust appreciation for how knowledge sharing in vendor–client partnerships can be managed more effectively. 相似文献
12.
This paper addresses the marketing approaches adopted by Knowledge-Intensive Business Services (KIBS) companies, whose main production factor and outcome is knowledge. Given the key role that client-provider cognitive interactions play in the provision of such services, the study adopts the conceptual framework of Service-Dominant (S-D) logic, that the recent literature considers being fully in line with the core characteristics of KIBS companies. Starting from the assumption that service is the fundamental basis of any economic exchange, this logic suggests a shift from the traditional ‘market to’ approach, which has been developed for tangible goods, to a ‘market with’ approach, where customers and providers collaborate along the whole marketing process. The research was carried out by means of a multiple case study of 20 small computer services companies in Italy, and aimed to understand if (and to what extent) the marketing initiatives of such companies are consistent with the S-D logic, and to discuss the major challenges that they have to face in order to follow the new logic. 相似文献
13.
Knowledge Intensive Business Services (KIBS) are intermediary firms which specialise in knowledge screening, assessment and evaluation, and trade professional consultancy services. The remarkable rise of this broad class of activities is perceived by many as the natural by-product of modern knowledge economies within which increasing specialisation induces the need for professional agents in the markets for external knowledge. This paper addresses critically a conceptual flaw in the specialised literature which portrays KIBS as a homogeneous group of activities. Using official data on occupational information in the United States we observe and analyse high variety across KIBS sectors’ occupational structures and skill requirements. 相似文献
14.
15.
Jungi Park Jungwoo Lee Hyejung Lee Duane Truex 《International Journal of Information Management》2012
Most firms today are served by specialized IT service providers for the development and maintenance of their business information systems. During the IT service encounter, service providers and clients interact throughout the project, exchanging information, sharing knowledge and making critical decisions. From the IT service provider's viewpoint, it is important to raise the level of clients’ relationship commitment during this service encounter as their business continuity depends upon clients assessment. Intuitively, effective communication and effective service quality, mediated by trust, are critical factors in raising the level of relationship commitment. This study proposes an empirical model consisting of four critical antecedents of relationship commitment (communication effectiveness, technical service quality, functional service quality and trust) and then tests the model using data points solicited from two global firms. Study results revealed that trust is a strong mediator for relationship commitment while functional, rather than technical, service quality is a stronger mediator in forming the clients’ trust. 相似文献
16.
知识转移、知识共享和文化相似度的关系——关于IT外包项目的研究 总被引：1，自引：0，他引：1
基于IT服务外包背景下知识共享、知识转移、信任等理论,分析了IT服务外包项目中发包方向接包方的知识转移、接包方对发包方的知识共享、接包方感受到的发包方对接包方的信任、接包方与发包方之间的文化相似度等因素间的相互关系,以及对外包绩效的影响;提出了一些假设,建立了理论模型;设计了调查问卷,对北京中关村软件园、西安软件园、上海浦东软件园的20家从事IT外包业务的企业中参与IT服务外包项目的391名员工进行问卷调查;并运用统计分析软件AMOS17.0建立结构方程模型,对收集的293份问卷进行数据分析,根据实证分析结果提出了实践建议。 相似文献
17.
Richard C.M. YamAuthor Vitae William Lo Author VitaeEsther P.Y. Tang Author Vitae Antonio K.W. Lau Author Vitae 《Research Policy》2011,40(3):391-402
The concept of the regional innovation system (RIS) has been developed into an important framework for evaluating innovation performance. The study reported in this paper explores the relationship between the RIS and the firm's innovation system (FIS) according to the basic premise that firms that better utilize sources of information (SI) available within their regional innovation system (RIS) perform better due effect this has in enhancing the firm's technological innovation capabilities (TICs). The different innovation capabilities of a firm are regarded as the key components of the firm's innovation system. The sources of information available within an RIS include external sources (EXT) and external expert organizations, the latter of which are referred to as knowledge-intensive business services (KIBS). This study also explores the dual role of KIBS as both sources of and bridges for innovation in the RIS. Data were obtained through a mailed survey using a self-administered questionnaire. The utilization concept and the dual role of KIBS were verified. The results show that externally available information affects all innovation capabilities of the firm, while external expert organizations affect only the firm's R&D and resources allocation capabilities. This study contributes to the RIS literature by providing empirical evidence on how firms can interact with the RIS by utilizing SI to enhance their TICs and achieve global competitiveness. 相似文献
18.
Knowledge Management Research & Practice - Researchers have in the last decade highlighted the increasing importance and continuing expansion of knowledge-intensive business services (KIBS) in... 相似文献
19.
The paper aims at analysing the relationship between the market extension of Knowledge-Intensive Business Services (KIBS) and their knowledge management strategies. The literature emphasizes the strong relationship existing between KIBS and their customers in terms of innovation process and knowledge creation. We argue that the knowledge management strategies – in terms of knowledge codification, personalization, and knowledge creation – implemented by a KIBS is related to their geographical market extension. A quantitative approach is developed based on more than 150 Italian KIBS specializing in design and communication. The paper enriches the research framework concerning KIBS by emphasizing also the role of partners other than customers in KIBS’ knowledge management strategies. 相似文献
20.
随着服务业的重要性上升,越来越多的学者开始关注创新流程。同时,全球化正推动着创新流程变得越来越开放。现在有一条公认的智慧,即创新是源于合作和跨越专业或组织边界的知识,尤其是知识密集型服务业(KIBS)的创新更需要跨越各类边界去获取外部知识。从组织边界理论入手,明确了组织边界跨越能力的3个构成要素,以及探索其与知识整合和开放式服务创新之间的关系。利用224家KIBS企业的调研数据,发现IT能力对开放式服务创新有显著的正向影响,而网络能力和吸收能力对开放式服务创新并没有显著的直接影响,而是通过知识整合这一中介变量达到影响效果。研究结果有助于丰富对开放式服务创新的理解,从而为KIBS企业更好的实现开放式服务创新提供一定的参考价值。 相似文献