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1.
《Information processing & management》2019,56(6):102084
We propose a topic-dependent attention model for sentiment classification and topic extraction. Our model assumes that a global topic embedding is shared across documents and employs an attention mechanism to derive local topic embedding for words and sentences. These are subsequently incorporated in a modified Gated Recurrent Unit (GRU) for sentiment classification and extraction of topics bearing different sentiment polarities. Those topics emerge from the words’ local topic embeddings learned by the internal attention of the GRU cells in the context of a multi-task learning framework. In this paper, we present the hierarchical architecture, the new GRU unit and the experiments conducted on users’ reviews which demonstrate classification performance on a par with the state-of-the-art methodologies for sentiment classification and topic coherence outperforming the current approaches for supervised topic extraction. In addition, our model is able to extract coherent aspect-sentiment clusters despite using no aspect-level annotations for training. 相似文献
2.
《Information processing & management》2019,56(4):1245-1259
Sentiment analysis concerns the study of opinions expressed in a text. Due to the huge amount of reviews, sentiment analysis plays a basic role to extract significant information and overall sentiment orientation of reviews. In this paper, we present a deep-learning-based method to classify a user's opinion expressed in reviews (called RNSA).To the best of our knowledge, a deep learning-based method in which a unified feature set which is representative of word embedding, sentiment knowledge, sentiment shifter rules, statistical and linguistic knowledge, has not been thoroughly studied for a sentiment analysis. The RNSA employs the Recurrent Neural Network (RNN) which is composed by Long Short-Term Memory (LSTM) to take advantage of sequential processing and overcome several flaws in traditional methods, where order and information about the word are vanished. Furthermore, it uses sentiment knowledge, sentiment shifter rules and multiple strategies to overcome the following drawbacks: words with similar semantic context but opposite sentiment polarity; contextual polarity; sentence types; word coverage limit of an individual lexicon; word sense variations. To verify the effectiveness of our work, we conduct sentence-level sentiment classification on large-scale review datasets. We obtained encouraging result. Experimental results show that (1) feature vectors in terms of (a) statistical, linguistic and sentiment knowledge, (b) sentiment shifter rules and (c) word-embedding can improve the classification accuracy of sentence-level sentiment analysis; (2) our method that learns from this unified feature set can obtain significant performance than one that learns from a feature subset; (3) our neural model yields superior performance improvements in comparison with other well-known approaches in the literature. 相似文献
3.
Electronic word of mouth (eWOM) is prominent and abundant in consumer domains. Both consumers and product/service providers need help in understanding and navigating the resulting information spaces, which are vast and dynamic. The general tone or polarity of reviews, blogs or tweets provides such help. In this paper, we explore the viability of automatic sentiment analysis (SA) for assessing the polarity of a product or a service review. To do so, we examine the potential of the major approaches to sentiment analysis, along with star ratings, in capturing the true sentiment of a review. We further model contextual factors (specifically, product type and review length) as two moderators affecting SA accuracy. The results of our analysis of 900 reviews suggest that different tools representing the main approaches to SA display differing levels of accuracy, yet overall, SA is very effective in detecting the underlying tone of the analyzed content, and can be used as a complement or an alternative to star ratings. The results further reveal that contextual factors such as product type and review length, play a role in affecting the ability of a technique to reflect the true sentiment of a review. 相似文献
4.
【目的/意义】分析用户对博物馆数字化服务的体验满意度及影响因素,为提升博物馆数字化、智慧化建设提
供科学参考。【方法/过程】首先采集博物馆用户评论,构建数字化服务方面词词库,抽取方面级语句,然后使用
BERT-wwm-ext模型（F1=95.47%,Acc=95.36%）对方面级语句进行情感分类,最后根据分类结果对用户体验影响
因素进行分析。【结果/结论】将博物馆数字化服务用户体验划分为5个方面（预约、验证、导览、讲解、展示）,分析发
现用户对数字展示服务和网络预约服务满意度最高,对数字讲解服务满意度最低,并归纳了影响用户体验满意度
的12项主要因素。【创新/局限】将方面级情感分析应用到了公共文化服务领域。提出了基于内容抽取和深度学习
的方面级情感分析模型,通过迁移学习有效降低了模型对方面级标注数据的依赖性,同时对用户评论中的隐式情
感也具有较好的识别效果。 相似文献
5.
《Information processing & management》2023,60(1):103138
Opinion summarization can facilitate user’s decision-making by mining the salient review information. However, due to the lack of sufficient annotated data, most of the early works are based on extractive methods, which restricts the performance of opinion summarization. In this work, we aim to improve the informativeness of opinion summarization to provide better guidance to users. We consider the setting with only reviews without corresponding summaries, and propose an aspect-augmented model for unsupervised abstractive opinion summarization, denoted as AsU-OSum. We first employ an aspect-based sentiment analysis system to extract opinion phrases from reviews. Then, we construct a heterogeneous graph consisting of reviews and opinion clusters as nodes, which is used to enhance the Transformer-based encoder–decoder framework. Furthermore, we design a novel cascaded attention mechanism to prompt the decoder to pay more attention to the aspects that are more likely to appear in summary. During training, we introduce a sentiment accuracy reward that further enhances the learning ability of our model. We conduct comprehensive experiments on the Yelp, Amazon, and Rotten Tomatoes datasets. Automatic evaluation results show that our model is competitive and performs better than the state-of-the-art (SOTA) models on some ROUGE metrics. Human evaluation results further verify that our model can generate more informative summaries and reduce redundancy. 相似文献
6.
《Information processing & management》2016,52(1):61-72
In recent years, there has been a rapid growth of user-generated data in collaborative tagging (a.k.a. folksonomy-based) systems due to the prevailing of Web 2.0 communities. To effectively assist users to find their desired resources, it is critical to understand user behaviors and preferences. Tag-based profile techniques, which model users and resources by a vector of relevant tags, are widely employed in folksonomy-based systems. This is mainly because that personalized search and recommendations can be facilitated by measuring relevance between user profiles and resource profiles. However, conventional measurements neglect the sentiment aspect of user-generated tags. In fact, tags can be very emotional and subjective, as users usually express their perceptions and feelings about the resources by tags. Therefore, it is necessary to take sentiment relevance into account into measurements. In this paper, we present a novel generic framework SenticRank to incorporate various sentiment information to various sentiment-based information for personalized search by user profiles and resource profiles. In this framework, content-based sentiment ranking and collaborative sentiment ranking methods are proposed to obtain sentiment-based personalized ranking. To the best of our knowledge, this is the first work of integrating sentiment information to address the problem of the personalized tag-based search in collaborative tagging systems. Moreover, we compare the proposed sentiment-based personalized search with baselines in the experiments, the results of which have verified the effectiveness of the proposed framework. In addition, we study the influences by popular sentiment dictionaries, and SenticNet is the most prominent knowledge base to boost the performance of personalized search in folksonomy. 相似文献
7.
《Information processing & management》2016,52(1):36-45
The polarity shift problem is a major factor that affects classification performance of machine-learning-based sentiment analysis systems. In this paper, we propose a three-stage cascade model to address the polarity shift problem in the context of document-level sentiment classification. We first split each document into a set of subsentences and build a hybrid model that employs rules and statistical methods to detect explicit and implicit polarity shifts, respectively. Secondly, we propose a polarity shift elimination method, to remove polarity shift in negations. Finally, we train base classifiers on training subsets divided by different types of polarity shifts, and use a weighted combination of the component classifiers for sentiment classification. The results on a range of experiments illustrate that our approach significantly outperforms several alternative methods for polarity shift detection and elimination. 相似文献
8.
《Information processing & management》2020,57(5):102221
Although statistical learning methods have achieved success in e-commerce platform product review sentiment classification, two problems have limited its practical application: 1) The computational efficiency to process large-scale reviews; 2) the ability to continuously learn from increasing reviews and multiple domains. This paper presents a continuous naïve Bayes learning framework for large-scale and multi-domain e-commerce platform product review sentiment classification. While keeping the high computational efficiency of the traditional naïve Bayes model, we extend the parameter estimation mechanism in naïve Bayes to a continuous learning style. We furthermore propose ways to fine-tune the learned distribution based on three kinds of assumptions to better adapt to different domains. Experimental results on the Amazon product and movie review sentiment datasets show that our model can use the knowledge learned from past domains to guide learning in new domains, and has a better capacity of dealing with reviews that are continuously updated and come from different domains. 相似文献
9.
《Information processing & management》2023,60(4):103378
To improve the effect of multimodal negative sentiment recognition of online public opinion on public health emergencies, we constructed a novel multimodal fine-grained negative sentiment recognition model based on graph convolutional networks (GCN) and ensemble learning. This model comprises BERT and ViT-based multimodal feature representation, GCN-based feature fusion, multiple classifiers, and ensemble learning-based decision fusion. Firstly, the image-text data about COVID-19 is collected from Sina Weibo, and the text and image features are extracted through BERT and ViT, respectively. Secondly, the image-text fused features are generated through GCN in the constructed microblog graph. Finally, AdaBoost is trained to decide the final sentiments recognized by the best classifiers in image, text, and image-text fused features. The results show that the F1-score of this model is 84.13% in sentiment polarity recognition and 82.06% in fine-grained negative sentiment recognition, improved by 4.13% and 7.55% compared to the optimal recognition effect of image-text feature fusion, respectively. 相似文献
10.
《Information processing & management》2023,60(5):103435
Every day millions of news articles and (micro)blogs that contain financial information are posted online. These documents often include insightful financial aspects with associated sentiments. In this paper, we predict financial aspect classes and their corresponding polarities (sentiment) within sentences. We use data from the Financial Question & Answering (FiQA) challenge, more precisely the aspect-based financial sentiment analysis task. We incorporate the hierarchical structure of the data by using the parent aspect class predictions to improve the child aspect class prediction (two-step model). Furthermore, we incorporate model output from the child aspect class prediction when predicting the polarity. We improve the F1 score by 7.6% using the two-step model for aspect classification over direct aspect classification in the test set. Furthermore, we improve the state-of-the-art test F1 score of the original aspect classification challenge from 0.46 to 0.70. The model that incorporates output from the child aspect classification performs up to par in polarity classification with our plain RoBERTa model. In addition, our plain RoBERTa model outperforms all the state-of-the-art models, lowering the MSE score by at least 28% and 33% for the cross-validation set and the test set, respectively. 相似文献
11.
[目的/意义] 随着"互联网+"在医疗服务行业的应用与发展,积累了大量的医疗评价信息,利用情感分析技术可以对其进行有效地挖掘和利用,从而为医疗管理提供决策参考。[方法/过程] 基于框架语义理论建立医疗情感语义分类词典;采用词典和规则相结合的方法进行在线医疗评论的情感语义分析,标注情感类别、情感主题、极性和强度等信息。[结果/结论] 通过在线医疗评论数据测试,验证了研究方法的有效性和科学性,是情感分析向医疗健康领域纵深发展的一次有益探索。 相似文献
12.
Asad Abdi Siti Mariyam Shamsuddin Ramiz M. Aliguliyev 《Information processing & management》2018,54(2):318-338
Sentiment analysis concerns the study of opinions expressed in a text. This paper presents the QMOS method, which employs a combination of sentiment analysis and summarization approaches. It is a lexicon-based method to query-based multi-documents summarization of opinion expressed in reviews.QMOS combines multiple sentiment dictionaries to improve word coverage limit of the individual lexicon. A major problem for a dictionary-based approach is the semantic gap between the prior polarity of a word presented by a lexicon and the word polarity in a specific context. This is due to the fact that, the polarity of a word depends on the context in which it is being used. Furthermore, the type of a sentence can also affect the performance of a sentiment analysis approach. Therefore, to tackle the aforementioned challenges, QMOS integrates multiple strategies to adjust word prior sentiment orientation while also considers the type of sentence. QMOS also employs the Semantic Sentiment Approach to determine the sentiment score of a word if it is not included in a sentiment lexicon.On the other hand, the most of the existing methods fail to distinguish the meaning of a review sentence and user's query when both of them share the similar bag-of-words; hence there is often a conflict between the extracted opinionated sentences and users’ needs. However, the summarization phase of QMOS is able to avoid extracting a review sentence whose similarity with the user's query is high but whose meaning is different. The method also employs the greedy algorithm and query expansion approach to reduce redundancy and bridge the lexical gaps for similar contexts that are expressed using different wording, respectively. Our experiment shows that the QMOS method can significantly improve the performance and make QMOS comparable to other existing methods. 相似文献
13.
【目的/意义】文本情感分类是近年来情报学领域的研究热点之一。已有研究大多关注针对目标文本的单
一情感分类。本文旨在探索基于深度学习的电商评论信息多刻面情感分类方法。【方法/过程】提出一种基于Atten⁃
tion-BiGRU-CNN的多刻面情感分类模型,通过BiGRU和CNN获取上下文信息和局部特征,利用Attention机制
优化隐层权重,以深度挖掘文本内隐语义和有效刻画多刻面情感。【结果/结论】在中文电商评论信息语料上的实验
表明,相较于其他神经网络模型,本文方法可有效提高多刻面情感分类的准确度。【创新/局限】进一步丰富多刻面
情感分类的方法途径,为深度挖掘电商评论信息以及优化产品和营销策略提供参考。本文语料主要基于单一类别
电商评论信息,聚焦可归纳刻面的情感分类,进一步的研究可面向类别多元化、需通过深度学习提取刻面信息的更
大规模语料展开。 相似文献
14.
15.
This article describes in-depth research on machine learning methods for sentiment analysis of Czech social media. Whereas in English, Chinese, or Spanish this field has a long history and evaluation datasets for various domains are widely available, in the case of the Czech language no systematic research has yet been conducted. We tackle this issue and establish a common ground for further research by providing a large human-annotated Czech social media corpus. Furthermore, we evaluate state-of-the-art supervised machine learning methods for sentiment analysis. We explore different pre-processing techniques and employ various features and classifiers. We also experiment with five different feature selection algorithms and investigate the influence of named entity recognition and preprocessing on sentiment classification performance. Moreover, in addition to our newly created social media dataset, we also report results for other popular domains, such as movie and product reviews. We believe that this article will not only extend the current sentiment analysis research to another family of languages, but will also encourage competition, potentially leading to the production of high-end commercial solutions. 相似文献
16.
《Information processing & management》2022,59(2):102842
The matrix factorization model based on user-item rating data has been widely studied and applied in recommender systems. However, data sparsity, the cold-start problem, and poor explainability have restricted its performance. Textual reviews usually contain rich information about items’ features and users’ sentiments and preferences, which can solve the problem of insufficient information from only user ratings. However, most recommendation algorithms that take sentiment analysis of review texts into account are either fine- or coarse-grained, but not both, leading to uncertain accuracy and comprehensiveness regarding user preference. This study proposes a deep learning recommendation model (i.e., DeepCGSR) that integrates textual review sentiments and the rating matrix. DeepCGSR uses the review sets of users and items as a corpus to perform cross-grained sentiment analysis by combining fine- and coarse-grained levels to extract sentiment feature vectors for users and items. Deep learning technology is used to map between the extracted feature vector and latent factor through the rating-based matrix factorization model and obtain deep, nonlinear features to predict the user's rating of an item. Iterative experiments on e-commerce datasets from Amazon show that DeepCGSR consistently outperforms the recommendation models LFM, SVD++, DeepCoNN, TOPICMF, and NARRE. Overall, comparing with other recommendation models, the DeepCGSR model demonstrated improved evaluation results by 14.113% over LFM, 13.786% over SVD++, 9.920% over TOPICMF, 5.122% over DeepCoNN, and 2.765% over NARRE. Meanwhile, the DeepCGSR has great potential in fixing the overfitting and cold-start problems. Built upon previous studies and findings, the DeepCGSR is the state of the art, moving the design and development of the recommendation algorithms forward with improved recommendation accuracy. 相似文献
17.
《Information processing & management》2020,57(6):102273
Vital to the task of Sentiment Analysis (SA), or automatically mining sentiment expression from text, is a sentiment lexicon. This fundamental lexical resource comprises the smallest sentiment-carrying units of text, words, annotated for their sentiment properties, and aids in SA tasks on larger pieces of text. Unfortunately, digital dictionaries do not readily include information on the sentiment properties of their entries, and manually compiling sentiment lexicons is tedious in terms of annotator time and effort. This has resulted in the emergence of a large number of research works concentrated on automated sentiment lexicon generation. The dictionary-based approach involves leveraging digital dictionaries, while the corpus-based approach involves exploiting co-occurrence statistics embedded in text corpora. Although the former approach has been exhaustively investigated, the majority of works focus on terms. The few state-of-the-art models concentrated on the finer-grained term sense level remain to exhibit several prominent limitations, e.g., the proposed semantic relations algorithm retrieves only senses that are at a close proximity to the seed senses in the semantic network, thus prohibiting the retrieval of remote sentiment-carrying senses beyond the reach of the ‘radius’ defined by number of iterations of semantic relations expansion. The proposed model aims to overcome the issues inherent in dictionary-based sense-level sentiment lexicon generation models using: (1) null seed sets, and a morphological approach inspired by the Marking Theory in Linguistics to populate them automatically; (2) a dual-step context-aware gloss expansion algorithm that ‘mines’ human defined gloss information from a digital dictionary, ensuring senses overlooked by the semantic relations expansion algorithm are identified; and (3) a fully-unsupervised sentiment categorization algorithm on the basis of the Network Theory. The results demonstrate that context-aware in-gloss matching successfully retrieves senses beyond the reach of the semantic relations expansion algorithm used by prominent, well-known models. Evaluation of the proposed model to accurately assign senses with polarity demonstrates that it is on par with state-of-the-art models against the same gold standard benchmarks. The model has theoretical implications in future work to effectively exploit the readily-available human-defined gloss information in a digital dictionary, in the task of assigning polarity to term senses. Extrinsic evaluation in a real-world sentiment classification task on multiple publically-available varying-domain datasets demonstrates its practical implication and application in sentiment analysis, as well as in other related fields such as information science, opinion retrieval and computational linguistics. 相似文献
18.
[目的/意义]针对网络产品评论细粒度意见挖掘的研究进展进行分析和总结,在明确其主要任务的基础上,探讨涉及的关键技术、研究成果以及未来发展趋势,为该领域研究未来的发展提供建议。[方法/过程]本文主要采用文献综述的方法,对国内外相关研究进展进行分析和归纳,由粗粒度意见挖掘引申到细粒度意见挖掘,在明确细粒度意见挖掘主要任务的基础上,重点针对其关键技术和研究进展进行总结。[结果/结论]本文明确了网络产品评论细粒度意见挖掘的主要任务,包括主客观句分类、评价要素抽取和情感极性计算,总结了各个任务涉及的关键技术。 相似文献
19.
Frank Z. Xing Filippo Pallucchini Erik Cambria 《Information processing & management》2019,56(3):554-564
Sentiment lexicons are essential tools for polarity classification and opinion mining. In contrast to machine learning methods that only leverage text features or raw text for sentiment analysis, methods that use sentiment lexicons embrace higher interpretability. Although a number of domain-specific sentiment lexicons are made available, it is impractical to build an ex ante lexicon that fully reflects the characteristics of the language usage in endless domains. In this article, we propose a novel approach to simultaneously train a vanilla sentiment classifier and adapt word polarities to the target domain. Specifically, we sequentially track the wrongly predicted sentences and use them as the supervision instead of addressing the gold standard as a whole to emulate the life-long cognitive process of lexicon learning. An exploration-exploitation mechanism is designed to trade off between searching for new sentiment words and updating the polarity score of one word. Experimental results on several popular datasets show that our approach significantly improves the sentiment classification performance for a variety of domains by means of improving the quality of sentiment lexicons. Case-studies also illustrate how polarity scores of the same words are discovered for different domains. 相似文献
20.
《Information processing & management》2020,57(6):102290
In this paper we introduce HEMOS (Humor-EMOji-Slang-based) system for fine-grained sentiment classification for the Chinese language using deep learning approach. We investigate the importance of recognizing the influence of humor, pictograms and slang on the task of affective processing of the social media. In the first step, we collected 576 frequent Internet slang expressions as a slang lexicon; then, we converted 109 Weibo emojis into textual features creating a Chinese emoji lexicon. In the next step, by performing two polarity annotations with new “optimistic humorous type” and “pessimistic humorous type” added to standard “positive” and “negative” sentiment categories, we applied both lexicons to attention-based bi-directional long short-term memory recurrent neural network (AttBiLSTM) and tested its performance on undersized labeled data. Our experimental results show that the proposed method can significantly improve the state-of-the-art methods in predicting sentiment polarity on Weibo, the largest Chinese social network. 相似文献