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1.
《普罗米修斯》2012,30(4):427-447
Many organisations are adopting new enterprise resource planning (ERP) systems to address their organisational and business problems. These technologies may promise utopian visions of information management, yet often they have the potential to re-shape organisational life and bring even more control to the workplace; in some instances outcomes that are unpredictable and detrimental to the organisation. The study of ERPs and their influence on organisational life and culture is a complex and highly contested area of research which has been the subject of much theorising. This paper adds to the debate through a longitudinal case study of an integrated information system implementation undertaken within a large UK university. The system (known as SITS – strategic information technology services) was introduced into a university in 2006 and the focus of the research has been on culture change within the SITS environment. Document analysis, interviews and participant observation were used to collect data. What has emerged from this study is that many current approaches are unable to account for the complexity of cultural studies within an integrated information systems environment. Therefore we have adopted an approach which acknowledges technology’s power to facilitate or constrain, as well as the role that individuals play in the use of technology to organise. 相似文献
2.
This paper presents the ongoing case study of a large pharmaceutical organisation currently undertaking a number of changes to their work practices. These collaborative changes are being facilitated by groupware systems. In many instances this has led to the rejection of or resistance to the more complex tools. The paper outlines research, based on a perspective informed by structuration theory, that provides the organisation with an approach to supporting staff in this new ‘collaborative environment’. An example, drawn from the case study, shows how such support might be developed and presents a set of recommendations for supporting a particular group, based on this research schema. 相似文献
3.
This paper reports the findings from a survey conducted in Australia to explore current practices relating to knowledge management (KM) and intellectual capital (IC). A systematic approach in the form of the intellectual capital web guided the research. Findings revealed that KM was perceived to be more about developing knowledge culture than about managing organisational processes and structure. IC was perceived to be more about human capital than about customer capital and organisational capital. It can therefore be concluded that human capital holds the greatest importance for KM and IC. However, when facilitators for knowledge creation and knowledge sharing were rated, organisation structure was perceived to be more important than organisational culture and information technology. For KM practices, participants indicated that more attention was paid to training and developing employees and less to measurement and reward and incentive issues. The importance of aligning the management of IC and KM was perceived to be more important than the difficulty of doing so. 相似文献
4.
Alice JonesAuthor Vitae Alistair MutchNéstor Valero-SilvaAuthor Vitae 《International Journal of Information Management》2013
This article presents the results of an information audit carried out in a public sector organisation in the UK. The value of the exercise in raising otherwise hidden issues for action is confirmed. The lack of responsibility for information and the importance of context in conferring meaning were significant findings. The process was a catalyst for new thinking about the importance of information in cross-functional working. Some limitations of the information audit process are considered, with emphasis on the need to be sensitive to context. The necessity of relating such tools to the broader literature on organisational politics is suggested, especially in the context of responsibilities for classifications. 相似文献
5.
This article investigates the organisational conditions for service encounter-based innovation. Its focus is on the initial crucial part of the innovation process during which ideas/new practises are developed by front-line employees and integrated in the organisation. The article argues that service encounter-based innovation varies among service organisations because of different organisational conditions. This is illustrated in a multiple comparative case study of 11 Scandinavian service organisations. A model of conditions for service encounter-based innovation is developed based on the theoretical discussions and the case study. The model suggests how and why some service organisations derive innovation benefits from service-encounters while others do not. Thus, the article provides new and important knowledge concerning user-driven innovation in services. 相似文献
6.
This paper explores the sources of ideas for innovation in engineering design. It shows that engineering designers involved in complex, non-routine design processes rely heavily on face-to-face conversations with other designers for solving problems and developing new innovative ideas. The research is based on a case study and survey of designers from Arup, a leading international engineering consultancy. We examine the role of different mechanisms for learning about new designs, the motivations of designers, problem-solving and limits to designers’ ability to innovate. We explore how the project-based nature of the construction sector shapes the ways in which designers develop new ideas and solve problems. We suggest that among the population of designers in Arup, there are a number of different design strategies for innovating and that these can have important implications for how design is managed. We locate our approach in the research on innovation in project-based firms, outlining patterns of innovation in firms that survive on the basis of their success in winning and managing projects. 相似文献
7.
The need for this study lies in the assumption that an in-depth examination of the map site of a firm that has a well-developed website can provide patterns about its corporate strategy through all the elements surrounding the organisation, and even a primary source for benchmarking. This technique has made it possible to identify the key issues in the strategic management of the most excellent large Spanish firms and also to describe trends in this sense. The methodology used consisted in a content analysis of the web pages of the Ibex35 companies of the Spanish Stock Market. Rather than focusing on the breakdown of businesses developed by each corporation, it was thought more appropriate to assess their respective corporate principles, as this would allow a better identification of the underlying managerial, organisational and strategic realities of these organisations. As a conclusion we can say that thanks to this technique, it has been possible to identify the key issues in the strategic management of the most excellent large Spanish firms. Additionally, it is shown how this way of working can be generalised to any group of enterprises. 相似文献
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9.
《International Journal of Information Management》1996,16(6):413-427
Management effectiveness is strongly influenced by the quality and availability of the information resource available to managers. This is partially dependent upon the information and communication technologies which transport events, data and knowledge from isolated consciousness to individual and collective awareness. However, the use of these technologies rarely occurs in isolation. Rather, it is embedded in a far wider organisational context which recognises the politics of decision making and technical change, and the broader culture and experiences of organisations. Central to this is understanding how information technology (IT) investments cause organisations to reflect on the importance of their processes of communication and the value they place on information. A key part of this organisational flux acknowledges that IT applications are built on the existing systems, structure and past experiences of the organisation. Accordingly, investments in IT form part of an ongoing organisational development. Such intangible aspects create a dilemma for management in that they prove problematic to evaluate using conventional approaches to cost justification. By drawing on a series of case studies, questionnaires and interviews, this paper suggests a fresh approach to this dilemma by developing the concepts of dependency, legacy and heritage. The paper concludes by recognising that current approaches to investment appraisal emphasise a narrow, short-term perspective which focuses on a single investment, rather than on a continuous investment stream. 相似文献
10.
Feng Li 《International Journal of Information Management》1997,17(6):451-464
Using the evidence gathered from 22 large firms in the UK since 1990, this paper highlights a radical change in a basic rule of organisational design: “from compromise to harmony”. Most existing organisational designs are based on a series of compromises (for instance, between central control and empowerment, or between spatial separation and process integration). Conventional organisational reforms have tended to change the balance between these compromises, and the improvement of one aspect often happens at the expense of the other. However, some recent evidence suggests that information and communication technologies (ICTs) can be used to resolve such compromises, and an organisation today can become more decentralised with improved central control, for example. This change can have profound implications for the future form of organisations. The paper goes on to argue that organisational redesign through ICTs should be treated explicitly as an emerging field of inquiry, and it will provide the basis for a new generation of organisational theories for the information economy. To fulfil this challenging task, at least three types of research are needed. 相似文献
11.
The provision of banking services on the Internet (e-banking) is growing but there is a lack of research related to the organisational issues involved in its adoption. This paper brings theory and practice together by synthesising the existing literature with real-life experience of a UK bank. Two questions motivated this research. First, what is the experience of organisations in adopting e-banking? Second, what are the organisational factors which are critical to the success in e-banking adoption? A case study research approach was used to investigate organisational critical success factors in e-banking adoption at The Woolwich bank. The factors found to be most critical for success in e-banking included: understanding customers, organisational flexibility, availability of resources, systems security, established brand name, having multiple integrated channels, e-channel specific marketing, systems integration, systematic change management, support from top management, and good customer services. We concluded that banks need to implement considerable organisational changes in order to web-enable themselves. The main focus of their e-commerce strategy should be to integrate the e-banking channel with other service delivery channels to maximise benefits. 相似文献
12.
本文针对当前水利工程专业在工程制图课程教学中的学生绘图不规范、看不懂专业图纸、计算机绘制专业图质量差等诸多问题,以培养＂应用型人才＂为目标,探求一种提高水利工程专业学生的空间想象能力、手绘能力、计算机绘图能力和创新思维能力教学模式,从教学内容、教学模式和制度管理三个方面进行教学改革。改革提高了教学质量,取得了良好的教学效果。 相似文献
13.
Terttu Luukkonen 《Research Policy》2005,34(4):555-570
This paper examines the variability of organisational forms in terms of forward and backward networking versus vertical integration in biotechnology SMEs. The study examines forms of organisation in a set of firms across application segments. The forms of organisation vary by application segment in biotechnology, but differences are not clear-cut, and a firm can apply different forms to different application segments in its activities. The reasons for this variability are related to the stringency of the regulatory approval systems, technological risks, and the costs of building full-scale manufacturing facilities which influence funding needs and thus also the choice of organisational form. The paper finally discusses the notion of networking as a separate form of organisation of economic activity and the extent of its applicability to biotechnology. 相似文献
14.
The ability of an organisation to harness knowledge assets dynamics lies at the core of organisational value creation capacity. A key challenge both for researchers and for practitioners is to understand how to measure and manage knowledge assets dynamics. In this paper the managerial foundations of knowledge assets dynamics are introduced. For measuring and managing knowledge assets dynamics within organisations three processes are discussed as follows: knowledge assets identification, knowledge assets mapping and knowledge assets flow. The ability of an organisation to gain sustainable competitive advantages is related to the capacity of mastering these processes. Each process is analysed introducing the possible frameworks that can inspire both scholars investigating the microfoundations of organisational knowledge dynamics, and practitioners looking for approaches to leverage knowledge assets to improve business performance.
相似文献15.
Most of the studies in knowledge management (KM) argue for leadership as a vital success factor for any initiative. Top management leadership enables the effective promotion of knowledge sharing by creating an appropriate organisational culture, and making arrangements for corresponding policies and procedures across the organisation to facilitate management of knowledge resources and practices. There is little empirical research reported that has focussed on capturing the awareness and understanding of KM teams’ constitutions and their responsibilities. This study reports on the survey of top managers with respect to KM strategy development and implementation. It is based on a survey data collected from leading Australian companies, and builds on other empirical case studies, which looked at mechanisms of KM strategy development and implementation. The results provide a better understanding of the roles and responsibilities for successful KM strategy development and implementation, and can assist with designing KM teams in organisations. 相似文献
17.
Knowledge Creation and Management (KCM) is one of the main strategies for fostering improvement in any kind of organisation, including educational organisations, on which this paper is focused. While KCM is being widely studied, little attention has been given to KCM in organisations supplying education, training and/or assessment services to learners (i.e., primary and secondary schools or higher education institutions, among others). From an educational management approach, the aim of this paper is to describe and analyse the factors that foster or inhibit KCM processes conducted within educational organisations. Professionals (n=84), moderators and managers or institutional leaders of four selected cases were surveyed and interviewed. Results show the importance of the main organisational and procedural factors (i.e., organisational values and goals, leadership, structure, culture, dynamics, Information and Communications Technologies, KCM processes and people) to improve KCM results in educational organisations. 相似文献
18.
Knowledge Regions are insufficiently studied by academia. The aim of the article is to analyse Knowledge Region (KR) by inter-linking knowledge creation theories, including knowledge management and knowledge sharing for the purpose of developing of a Cross-Border Knowledge Region (CB KR). The empirical study of the cross-border cooperation organisation and a theoretical debate on the creation processes of CB KR are linked. This methodology puts in evidence that an intermediary organisation and CB KR creation processes are explicitly linked as it facilitates the development of a KR. The originality is that cross-border cooperation organisation is studied by applying the three-element model developed by Nonaka, Toyama and Konno to an intermediary organisation. The intermediary organisation covers Helsinki and Tallinn capital city-region(s) and is used as a Place/Space/Ba in this article. The outcomes prove that intermediary organisations should be part of KR development processes. 相似文献
19.
《International Journal of Information Management》2014,34(6):780-784
Business integration is an important determinant of business value and firm performance which enables a firm to respond to pressing competitive forces. Given its significant role, business integration in general has been an enduring research topic over the years. However, due to its complex nature, the ways to achieve this important organisational capability in firms are still not clearly understood. Hence, the present study is an attempt to ‘open this black box’ and examine the relevant issues through a case study of M.com, one of the largest e-commerce firms in China. The findings of this case study emphasise that the ability to coordinate organisational interdependencies and asset orchestration according to the needs of business processes is challenging but necessary in order to achieve business integration in e-commerce firms. It is found that asset orchestration in a firm is contingent on the organisational interdependencies such that different interdependence types demand different coordination methods at the very least. It also shows the significant role of IT in asset orchestration and the coordination of organisational interdependencies during business integration. With these capabilities, firms can experience growth and improve the quality of conformance to customer needs. 相似文献
20.
Muhammad Mustafa Kamal Vishanth Weerakkody Steve Jones 《International Journal of Information Management》2009
This case focuses on enterprise application integration (EAI) in facilitating integrated electronic Government (e-Government) service delivery in a Welsh local authority. Whilst the development of a heterogeneous information technology (IT) infrastructure in the case organisation caused several integration problems, following a non-EAI approach was regarded as satisfactory by the management. The empirical findings illustrate that although the argument for EAI adoption was initially not seen as cost effective, strategically the decision not to implement EAI caused difficulties in the long term for realising integrated e-Government services. 相似文献