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1.
Since an ever-increasing part of the population makes use of social media in their day-to-day lives, social media data is being analysed in many different disciplines. The social media analytics process involves four distinct steps, data discovery, collection, preparation, and analysis. While there is a great deal of literature on the challenges and difficulties involving specific data analysis methods, there hardly exists research on the stages of data discovery, collection, and preparation. To address this gap, we conducted an extended and structured literature analysis through which we identified challenges addressed and solutions proposed. The literature search revealed that the volume of data was most often cited as a challenge by researchers. In contrast, other categories have received less attention. Based on the results of the literature search, we discuss the most important challenges for researchers and present potential solutions. The findings are used to extend an existing framework on social media analytics. The article provides benefits for researchers and practitioners who wish to collect and analyse social media data. 相似文献
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Social media analytics: Extracting and visualizing Hilton hotel ratings and reviews from TripAdvisor
Analyzing and extracting insights from user-generated data has become a topic of interest among businesses and research groups because such data contains valuable information, e.g., consumers’ opinions, ratings, and recommendations of products and services. However, the true value of social media data is rarely discovered due to overloaded information. Existing literature in analyzing online hotel reviews mainly focuses on a single data resource, lexicon, and analysis method and rarely provides marketing insights and decision-making information to improve business’ service and quality of products. We propose an integrated framework which includes a data crawler, data preprocessing, sentiment-sensitive tree construction, convolution tree kernel classification, aspect extraction and category detection, and visual analytics to gain insights into hotel ratings and reviews. The empirical findings show that our proposed approach outperforms baseline algorithms as well as well-known sentiment classification methods, and achieves high precision (0.95) and recall (0.96). The visual analytics results reveal that Business travelers tend to give lower ratings, while Couples tend to give higher ratings. In general, users tend to rate lowest in July and highest in December. The Business travelers more frequently use negative keywords, such as “rude,” “terrible,” “horrible,” “broken,” and “dirty,” to express their dissatisfied emotions toward their hotel stays in July. 相似文献
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Modern companies generate value by digitalizing their services and products. Knowing what customers are saying about the firm through reviews in social media content constitutes a key factor to succeed in the big data era. However, social media data analysis is a complex discipline due to the subjectivity in text review and the additional features in raw data. Some frameworks proposed in the existing literature involve many steps that thereby increase their complexity. A two-stage framework to tackle this problem is proposed: the first stage is focused on data preparation and finding an optimal machine learning model for this data; the second stage relies on established layers of big data architectures focused on getting an outcome of data by taking most of the machine learning model of stage one. Thus, a first stage is proposed to analyze big and small datasets in a non-big data environment, whereas the second stage analyzes big datasets by applying the first stage machine learning model of. Then, a study case is presented for the first stage of the framework to analyze reviews of hotel-related businesses. Several machine learning algorithms were trained for two, three and five classes, with the best results being found for binary classification. 相似文献
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《Information processing & management》2022,59(4):102964
Dialectal Arabic (DA) refers to varieties of everyday spoken languages in the Arab world. These dialects differ according to the country and region of the speaker, and their textual content is constantly growing with the rise of social media networks and web blogs. Although research on Natural Language Processing (NLP) on standard Arabic, namely Modern Standard Arabic (MSA), has witnessed remarkable progress, research efforts on DA are rather limited. This is due to numerous challenges, such as the scarcity of labeled data as well as the nature and structure of DA. While some recent works have reached decent results on several DA sentence classification tasks, other complex tasks, such as sequence labeling, still suffer from weak performances when it comes to DA varieties with either a limited amount of labeled data or unlabeled data only. Besides, it has been shown that zero-shot transfer learning from models trained on MSA does not perform well on DA. In this paper, we introduce AdaSL, a new unsupervised domain adaptation framework for Arabic multi-dialectal sequence labeling, leveraging unlabeled DA data, labeled MSA data, and existing multilingual and Arabic Pre-trained Language Models (PLMs). The proposed framework relies on four key components: (1) domain adaptive fine-tuning of multilingual/MSA language models on unlabeled DA data, (2) sub-word embedding pooling, (3) iterative self-training on unlabeled DA data, and (4) iterative DA and MSA distribution alignment. We evaluate our framework on multi-dialectal Named Entity Recognition (NER) and Part-of-Speech (POS) tagging tasks.The overall results show that the zero-shot transfer learning, using our proposed framework, boosts the performance of the multilingual PLMs by 40.87% in macro-F1 score for the NER task, while it boosts the accuracy by 6.95% for the POS tagging task. For the Arabic PLMs, our proposed framework increases performance by 16.18% macro-F1 for the NER task and 2.22% accuracy for the POS tagging task, and thus, achieving new state-of-the-art zero-shot transfer learning performance for Arabic multi-dialectal sequence labeling. 相似文献
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《Information processing & management》2020,57(6):102348
Most of the previous studies on the semantic analysis of social media feeds have not considered the issue of ambiguity that is associated with slangs, abbreviations, and acronyms that are embedded in social media posts. These noisy terms have implicit meanings and form part of the rich semantic context that must be analysed to gain complete insights from social media feeds. This paper proposes an improved framework for pre-processing of social media feeds for better performance. To do this, the use of an integrated knowledge base (ikb) which comprises a local knowledge source (Naijalingo), urban dictionary and internet slang was combined with the adapted Lesk algorithm to facilitate semantic analysis of social media feeds. Experimental results showed that the proposed approach performed better than existing methods when it was tested on three machine learning models, which are support vector machines, multilayer perceptron, and convolutional neural networks. The framework had an accuracy of 94.07% on a standardized dataset, and 99.78% on localised dataset when used to extract sentiments from tweets. The improved performance on the localised dataset reveals the advantage of integrating the use of local knowledge sources into the process of analysing social media feeds particularly in interpreting slangs/acronyms/abbreviations that have contextually rooted meanings. 相似文献
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Social media data have recently attracted considerable attention as an emerging voice of the customer as it has rapidly become a channel for exchanging and storing customer-generated, large-scale, and unregulated voices about products. Although product planning studies using social media data have used systematic methods for product planning, their methods have limitations, such as the difficulty of identifying latent product features due to the use of only term-level analysis and insufficient consideration of opportunity potential analysis of the identified features. Therefore, an opportunity mining approach is proposed in this study to identify product opportunities based on topic modeling and sentiment analysis of social media data. For a multifunctional product, this approach can identify latent product topics discussed by product customers in social media using topic modeling, thereby quantifying the importance of each product topic. Next, the satisfaction level of each product topic is evaluated using sentiment analysis. Finally, the opportunity value and improvement direction of each product topic from a customer-centered view are identified by an opportunity algorithm based on product topics’ importance and satisfaction. We expect that our approach for product planning will contribute to the systematic identification of product opportunities from large-scale customer-generated social media data and will be used as a real-time monitoring tool for changing customer needs analysis in rapidly evolving product environments. 相似文献
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《Information processing & management》2023,60(4):103325
Climate change has become one of the most significant crises of our time. Public opinion on climate change is influenced by social media platforms such as Twitter, often divided into believers and deniers. In this paper, we propose a framework to classify a tweet’s stance on climate change (denier/believer). Existing approaches to stance detection and classification of climate change tweets either have paid little attention to the characteristics of deniers’ tweets or often lack an appropriate architecture. However, the relevant literature reveals that the sentimental aspects and time perspective of climate change conversations on Twitter have a major impact on public attitudes and environmental orientation. Therefore, in our study, we focus on exploring the role of temporal orientation and sentiment analysis (auxiliary tasks) in detecting the attitude of tweets on climate change (main task). Our proposed framework STASY integrates word- and sentence-based feature encoders with the intra-task and shared-private attention frameworks to better encode the interactions between task-specific and shared features. We conducted our experiments on our novel curated climate change CLiCS dataset (2465 denier and 7235 believer tweets), two publicly available climate change datasets (ClimateICWSM-2022 and ClimateStance-2022), and two benchmark stance detection datasets (SemEval-2016 and COVID-19-Stance). Experiments show that our proposed approach improves stance detection performance (with an average improvement of 12.14% on our climate change dataset, 15.18% on ClimateICWSM-2022, 12.94% on ClimateStance-2022, 19.38% on SemEval-2016, and 35.01% on COVID-19-Stance in terms of average F1 scores) by benefiting from the auxiliary tasks compared to the baseline methods. 相似文献
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《Information processing & management》2020,57(1):102122
Big data generated by social media stands for a valuable source of information, which offers an excellent opportunity to mine valuable insights. Particularly, User-generated contents such as reviews, recommendations, and users’ behavior data are useful for supporting several marketing activities of many companies. Knowing what users are saying about the products they bought or the services they used through reviews in social media represents a key factor for making decisions. Sentiment analysis is one of the fundamental tasks in Natural Language Processing. Although deep learning for sentiment analysis has achieved great success and allowed several firms to analyze and extract relevant information from their textual data, but as the volume of data grows, a model that runs in a traditional environment cannot be effective, which implies the importance of efficient distributed deep learning models for social Big Data analytics. Besides, it is known that social media analysis is a complex process, which involves a set of complex tasks. Therefore, it is important to address the challenges and issues of social big data analytics and enhance the performance of deep learning techniques in terms of classification accuracy to obtain better decisions.In this paper, we propose an approach for sentiment analysis, which is devoted to adopting fastText with Recurrent neural network variants to represent textual data efficiently. Then, it employs the new representations to perform the classification task. Its main objective is to enhance the performance of well-known Recurrent Neural Network (RNN) variants in terms of classification accuracy and handle large scale data. In addition, we propose a distributed intelligent system for real-time social big data analytics. It is designed to ingest, store, process, index, and visualize the huge amount of information in real-time. The proposed system adopts distributed machine learning with our proposed method for enhancing decision-making processes. Extensive experiments conducted on two benchmark data sets demonstrate that our proposal for sentiment analysis outperforms well-known distributed recurrent neural network variants (i.e., Long Short-Term Memory (LSTM), Bidirectional Long Short-Term Memory (BiLSTM), and Gated Recurrent Unit (GRU)). Specifically, we tested the efficiency of our approach using the three different deep learning models. The results show that our proposed approach is able to enhance the performance of the three models. The current work can provide several benefits for researchers and practitioners who want to collect, handle, analyze and visualize several sources of information in real-time. Also, it can contribute to a better understanding of public opinion and user behaviors using our proposed system with the improved variants of the most powerful distributed deep learning and machine learning algorithms. Furthermore, it is able to increase the classification accuracy of several existing works based on RNN models for sentiment analysis. 相似文献
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Social network sites (SNS) and micro-blogging sites are popular yet distinctive social media. Previous studies have focused on one type of social media and thus overlook how the distinctive features of SNS and micro-blogging sites may affect underlying motivational mechanisms. To address this research gap, we draw from the self-regulation framework and propose a research model to explain how different appraisal factors (i.e., self-image and peer influence) affect continuance use through emotional responses (i.e., a sense of belonging and satisfaction). Furthermore, we argue that the effects of these appraisal and emotional factors are different across types of social media. We tested our research model by survey data collected from SNS and micro-blogging sites. The results confirm our hypotheses: First, self-image is a more significant factor in increasing SNS users’ sense of belonging and satisfaction, while peer influence has a greater effect on micro-blogging sites users’ sense of belonging and satisfaction. Second, the sense of belonging explains the greater variance of continuance intention in SNS as compared with satisfaction. A few theoretical and practical implications are discussed related to our findings on different motivational mechanisms. 相似文献
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《Information processing & management》2020,57(2):102018
Users of social media websites tend to rapidly spread breaking news and trending stories without considering their truthfulness. This facilitates the spread of rumors through social networks. A rumor is a story or statement for which truthfulness has not been verified. Efficiently detecting and acting upon rumors throughout social networks is of high importance to minimizing their harmful effect. However, detecting them is not a trivial task. They belong to unseen topics or events that are not covered in the training dataset. In this paper, we study the problem of detecting breaking news rumors, instead of long-lasting rumors, that spread in social media. We propose a new approach that jointly learns word embeddings and trains a recurrent neural network with two different objectives to automatically identify rumors. The proposed strategy is simple but effective to mitigate the topic shift issues. Emerging rumors do not have to be false at the time of the detection. They can be deemed later to be true or false. However, most previous studies on rumor detection focus on long-standing rumors and assume that rumors are always false. In contrast, our experiment simulates a cross-topic emerging rumor detection scenario with a real-life rumor dataset. Experimental results suggest that our proposed model outperforms state-of-the-art methods in terms of precision, recall, and F1. 相似文献
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A considerable number of contributions at the intersection of social media platforms and social entrepreneurship has been witnessed over the past decade. The multi-disciplinary nature of current literature necessitates integrative insights on the topic. We thus undertake a two-pronged approach – bibliometric analysis followed by systematic review – to map the extant literature in a structured, objective, and quantitative way. We contribute to the literature as we (i) offer a classification of the literature in three clusters, namely ‘social media platforms, social collaboration and social marketing’, ‘social media platforms and crowdfunding, and ‘social media platforms and crowdsourcing’; (ii) analyze recent research development in each cluster, methodological development, countries co-authorship and evolution of research in the area; and (iii) propose a conceptual framework -accompanied by research propositions- that provides an overview of the literature at the intersection of social media platforms, various social entrepreneurial practices and their influence on the social enterprise performance. Our review culminates with numerous impactful research avenues for scholarly progression in the area. From a practical standpoint, this review integrates scattered findings into one body, allowing the practitioners and policymakers to discern the role of social media platforms in dealing with emerging societal problems and increasing operational efficiencies of social enterprises (SEs). To the best of our knowledge, this is the first review of its kind, offering unique perspectives at the nexus of social media platforms and SE’s performance. 相似文献
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《Information processing & management》2019,56(6):102055
Argumentation mining is a rising subject in the computational linguistics domain focusing on extracting structured arguments from natural text, often from unstructured or noisy text. The initial approaches on modeling arguments was aiming to identify a flawless argument on specific fields (Law, Scientific Papers) serving specific needs (completeness, effectiveness). With the emerge of Web 2.0 and the explosion in the use of social media both the diffusion of the data and the argument structure have changed. In this survey article, we bridge the gap between theoretical approaches of argumentation mining and pragmatic schemes that satisfy the needs of social media generated data, recognizing the need for adapting more flexible and expandable schemes, capable to adjust to the argumentation conditions that exist in social media. We review, compare, and classify existing approaches, techniques and tools, identifying the positive outcome of combining tasks and features, and eventually propose a conceptual architecture framework. The proposed theoretical framework is an argumentation mining scheme able to identify the distinct sub-tasks and capture the needs of social media text, revealing the need for adopting more flexible and extensible frameworks. 相似文献
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《Information processing & management》2023,60(4):103381
Social networks have grown into a widespread form of communication that allows a large number of users to participate in conversations and consume information at any time. The casual nature of social media allows for nonstandard terminology, some of which may be considered rude and derogatory. As a result, a significant portion of social media users is found to express disrespectful language. This problem may intensify in certain developing countries where young children are granted unsupervised access to social media platforms. Furthermore, the sheer amount of social media data generated daily by millions of users makes it impractical for humans to monitor and regulate inappropriate content. If adolescents are exposed to these harmful language patterns without adequate supervision, they may feel obliged to adopt them. In addition, unrestricted aggression in online forums may result in cyberbullying and other dreadful occurrences. While computational linguistics research has addressed the difficulty of detecting abusive dialogues, issues remain unanswered for low-resource languages with little annotated data, leading the majority of supervised techniques to perform poorly. In addition, social media content is often presented in complex, context-rich formats that encourage creative user involvement. Therefore, we propose to improve the performance of abusive language detection and classification in a low-resource setting, using both the abundant unlabeled data and the context features via the co-training protocol that enables two machine learning models, each learning from an orthogonal set of features, to teach each other, resulting in an overall performance improvement. Empirical results reveal that our proposed framework achieves F1 values of 0.922 and 0.827, surpassing the state-of-the-art baselines by 3.32% and 45.85% for binary and fine-grained classification tasks, respectively. In addition to proving the efficacy of co-training in a low-resource situation for abusive language detection and classification tasks, the findings shed light on several opportunities to use unlabeled data and contextual characteristics of social networks in a variety of social computing applications. 相似文献
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《Information processing & management》2020,57(3):102087
With the rapid development in mobile computing and Web technologies, online hate speech has been increasingly spread in social network platforms since it's easy to post any opinions. Previous studies confirm that exposure to online hate speech has serious offline consequences to historically deprived communities. Thus, research on automated hate speech detection has attracted much attention. However, the role of social networks in identifying hate-related vulnerable community is not well investigated. Hate speech can affect all population groups, but some are more vulnerable to its impact than others. For example, for ethnic groups whose languages have few computational resources, it is a challenge to automatically collect and process online texts, not to mention automatic hate speech detection on social media. In this paper, we propose a hate speech detection approach to identify hatred against vulnerable minority groups on social media. Firstly, in Spark distributed processing framework, posts are automatically collected and pre-processed, and features are extracted using word n-grams and word embedding techniques such as Word2Vec. Secondly, deep learning algorithms for classification such as Gated Recurrent Unit (GRU), a variety of Recurrent Neural Networks (RNNs), are used for hate speech detection. Finally, hate words are clustered with methods such as Word2Vec to predict the potential target ethnic group for hatred. In our experiments, we use Amharic language in Ethiopia as an example. Since there was no publicly available dataset for Amharic texts, we crawled Facebook pages to prepare the corpus. Since data annotation could be biased by culture, we recruit annotators from different cultural backgrounds and achieved better inter-annotator agreement. In our experimental results, feature extraction using word embedding techniques such as Word2Vec performs better in both classical and deep learning-based classification algorithms for hate speech detection, among which GRU achieves the best result. Our proposed approach can successfully identify the Tigre ethnic group as the highly vulnerable community in terms of hatred compared with Amhara and Oromo. As a result, hatred vulnerable group identification is vital to protect them by applying automatic hate speech detection model to remove contents that aggravate psychological harm and physical conflicts. This can also encourage the way towards the development of policies, strategies, and tools to empower and protect vulnerable communities. 相似文献
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Blogging has been an emerging media for people to express themselves. However, the presence of spam blogs (also known as splogs) may reduce the value of blogs and blog search engines. Hence, splog detection has recently attracted much attention from research. Most existing works on splog detection identify splogs using their content/link features and target on spam filters protecting blog search engines’ index from spam. In this paper, we propose a splog detection framework by monitoring the on-line search results. The novelty of our splog detection is that our detection capitalizes on the results returned by search engines. The proposed method therefore is particularly useful in detecting those splogs that have successfully slipped through the spam filters that are also actively generating spam-posts. More specifically, our method monitors the top-ranked results of a sequence of temporally-ordered queries and detects splogs based on blogs’ temporal behavior. The temporal behavior of a blog is maintained in a blog profile. Given blog profiles, splog detecting functions have been proposed and evaluated using real data collected from a popular blog search engine. Our experiments have demonstrated that splogs could be detected with high accuracy. The proposed method can be implemented on top of any existing blog search engine without intrusion to the latter. 相似文献
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《Information processing & management》2020,57(5):102278
The increase in acceptability and popularity of social media has made extracting information from the data generated on social media an emerging field of research. An important branch of this field is predicting future events using social media data. This paper is focused on predicting box-office revenue of a movie by mining people's intention to purchase a movie ticket, termed purchase intention, from trailer reviews. Movie revenue prediction is important due to risks involved in movie production despite the high cost involved in the production. Previous studies in this domain focus on the use of twitter data and IMDB reviews for the prediction of movies that have already been released. In this paper, we build a model for movie revenue prediction prior to the movie's release using YouTube trailer reviews. Our model consists of novel methods of calculating purchase intention, positive-to-negative sentiment ratio, and like-to-dislike ratio for movie revenue prediction. Our experimental results prove the superiority of our approach compared to three baseline approaches and achieved a relative absolute error of 29.65%. 相似文献
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The breeding and spreading of negative emotion in public emergencies posed severe challenges to social governance. The traditional government information release strategies ignored the negative emotion evolution mechanism. Focusing on the information release policies from the perspectives of the government during public emergency events, by using cognitive big data analytics, our research applies deep learning method into news framing framework construction process, and tries to explore the influencing mechanism of government information release strategy on contagion-evolution of negative emotion. In particular, this paper first uses Word2Vec, cosine word vector similarity calculation and SO-PMI algorithms to build a public emergencies-oriented emotional lexicon; then, it proposes a emotion computing method based on dependency parsing, designs an emotion binary tree and dependency-based emotion calculation rules; and at last, through an experiment, it shows that the emotional lexicon proposed in this paper has a wider coverage and higher accuracy than the existing ones, and it also performs a emotion evolution analysis on an actual public event based on the emotional lexicon, using the emotion computing method proposed. And the empirical results show that the algorithm is feasible and effective. The experimental results showed that this model could effectively conduct fine-grained emotion computing, improve the accuracy and computational efficiency of sentiment classification. The final empirical analysis found that due to such defects as slow speed, non transparent content, poor penitence and weak department coordination, the existing government information release strategies had a significant negative impact on the contagion-evolution of anxiety and disgust emotion, could not regulate negative emotions effectively. These research results will provide theoretical implications and technical supports for the social governance. And it could also help to establish negative emotion management mode, and construct a new pattern of the public opinion guidance. 相似文献