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1.
A detailed survey of 498 high technology small and medium-sized enterprises in the Netherlands shows process innovation by user firms to be common practice. Fifty-four percent of these firms reported developing entirely novel process equipment or software for their own use and/or modifying these, both at significant private expense. Twenty-five percent of the user innovations in our sample were transferred to commercializing producer firms. Many transfers were made without any direct compensation. Very importantly from the perspective of effective diffusion of user innovations, innovations with higher commercial potential - and more general appeal for users - are much more likely to be transferred to producers. The pattern we document of frequent innovation by individual user firms at substantial cost, followed in many cases by voluntary, no-charge information spillovers to producers, suggests that “open source economics” may be a general pattern in the economy. 相似文献
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This paper examines the extent to which users in developing countries innovate, the factors that enable these innovations and whether they are meaningful on a global stage. To study this issue, we conducted an empirical investigation into the origin and types of innovations in financial services offered via mobile phones, a global, multi-billion-dollar industry in which developing economies play an important role. We used the complete list of mobile financial services, as reported by the GSM Association, and collected detailed histories of the development of the services and their innovation process. Our analysis, the first of its kind, shows that 85% of the innovations in this field originated in developing countries. We also conclude that, at least 50% of all mobile financial services were pioneered by users, approximately 45% by producers, and the remaining were jointly developed by users and producers. The main factors contributing to these innovations to occur in developing countries are the high levels of need, the existence of flexible platforms, in combination with increased access to information and communication technology. Additionally, services developed by users diffused at more than double the rate of producer-innovations. Finally, we observe that three-quarters of the innovations that originated in non-OECD countries have already diffused to OECD countries, and that the (user) innovations are therefore globally meaningful. This study suggests that the traditional North-to-South diffusion framework fails to explain these new sources of innovation and may require re-examination. 相似文献
3.
Many services can be self-provided. An individual user or a user firm can, for example, choose to do its own accounting - choose to self-provide that service - instead of hiring an accounting firm to provide it. Since users can ‘serve themselves’ in many cases, it is reasonable to suspect that they can also innovate with respect to the services they self-provide - possibly without the assistance of service providers.In this paper, we conduct the first quantitative exploration of the importance of services innovation by users, focusing on the field of commercial and retail banking services. We find that 55% of today's computerized commercial banking services were first developed and implemented by non-bank firms for their own use, and 44% of today's computerized retail banking services were first developed and implemented by individual service users rather than by commercial financial service providers. Manual precursors to these services - manual procedures that carried out functions similar to computerized services in our sample - were almost always developed by users as self-services.Our empirical findings differ significantly from prevalent producer-centered views of service development. We speculate that the patterns we have observed in banking with respect to the major role of users in service development will prove to be quite general. If so, this will be an important matter: on the order of 75% of GDP in advanced economies today is derived from services. We discuss the implications of our findings for research and practice in service development. 相似文献
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Jongtae Shin Hyun Shin P.M. Rao 《The Journal of High Technology Management Research》2012,23(1):58-70
According to user innovation literature, users can create important innovations and the novel functionalities embedded in those user innovations often become the sources of subsequent innovations by both other users and manufacturers. However, manufacturers are often hesitant in commercializing an innovation created by a single user due to the uncertainty around the market demands. We propose that such hesitancy will decrease when an increasing number of other users source knowledge elements from the focal user innovation and reproduce the novel functionality. Once the focal user innovation is commercialized by manufacturers, other users can purchase the novel functionality from the market rather than reproducing it in house. We propose that users capable of drawing on innovation resources are more likely to maintain in-house reproduction of the focal user innovation than users low on innovation resources. By using the Vector Autoregressive (VAR) model and Impulse Response Function (IRF) analysis method, we analyze knowledge sourcing activities from financial software patents data, and the findings provide empirical supports for our propositions. 相似文献
5.
Eric von Hippel 《Research Policy》1976,5(3):212-239
A sample of one hundred and eleven scientific instrument innovations was studied to determine the roles of instrument users and instrument manufacturers in the innovation processes which culminated in the successful commercialization of those instruments. Our key finding was that approximately 80% of the innovations judged by users to offer them a significant increment in functional utility were in fact invented, prototyped and first field-tested by users of the instrument rather than by an instrument manufacturer. The role of the first commercial manufacturer of the innovative instrument in all such cases was restricted, we found, to the performance of product engineering work on the user prototype (work which improved the prototype's reliability, ‘manufacturability’, and convenience of operation, while leaving its principles of operation intact) and to the manufacture and sale of the resulting innovative product. Thus, this research provides the interesting picture of an industry widely regarded as innovative in which the firms comprising the industry are not in themselves necessarily innovative, but rather — in 80% of the innovations sampled — only provide the product engineering and manufacturing function for innovative instrument users.We term the innovation pattern observed in scientific instruments a ‘user dominated’ one and suggest that such a pattern may play a major role in numerous industries. 相似文献
6.
《Research Policy》2023,52(4):104728
Recent research has demonstrated that employees can develop novel solutions to work-process-related problems that they experience directly, but in order for organizations to benefit from this form of user innovation (“employee-user innovation”), employee-developed innovations need to diffuse within the innovator's organization. This paper challenges the prevalent assumption in studies of employee-user innovation that employee-users readily reveal and diffuse their innovations. Based on a grounded analysis of 117 innovations developed by rank-and-file workers that we identified during 32 months of ethnographic fieldwork in two police units and two military units in Denmark, we show that employee-users frequently invest considerable effort in actively hiding their innovations. We (i) identify four distinct hiding practices that employee-user innovators enact, (ii) demonstrate how decisions about whether and how to hide are based on interpretations of a range of material and organizational conditions, and (iii) show how these decisions negatively impact the employee-user innovation process by impeding not just use and diffusion, but also the development of innovations. Our findings carry implications for user innovation research, as well as for how we understand both covert innovation processes in organization and the relationship between bureaucratic organization and innovation. 相似文献
7.
Science is described as a social system of which interactive communication is the salient feature. Implications of this view of scientific communication are considered for the planning of innovations in the system, It is suggested that (a) innovation itself be seen as a process, (b) the dual role of the active research scientist (who is at once producer/disseminator and consumer/user of scientific information) be considered and (c) innovators take cognizance of the fact that alterations of the system may not always affect the desired changes in scientists' behavior unless the goals of the innovation are compatible with the individual and aggregate goals of the scientific community. Finally, a demonstration of the approach suggested is simulated, and its effect on the system of scientific communication is examined. Based on this simulation, a supplemental innovation is designed which overcomes faults in the major innovation while retaining the original goal. 相似文献
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同侪影响对用户贡献行为的作用研究———基于网络客观大数据的分析 《科学学研究》2021,39(12):2294-2304
本文将同侪影响引入在线创新社区的用户行为研究中,从广度和深度两方面考察同侪影响对用户贡献行为的影响,并分析感知收益的中介作用。研究以小米社区MIUI功能与讨论区的创意集市板块为对象构建S-O-R模型,采用6567名用户发布的8830条创意、5.26万条评论和收到的103.36万条评论数据,利用Mplus8.1分析检验,结果发现：同侪影响广度与深度均有利于促进用户贡献行为,综合收益在同侪影响广度、深度与用户贡献行为间起正向中介效应,情感收益仅在同侪影响广度、深度与主动贡献行为间起正向中介效应,而认知收益则在同侪影响深度与反应贡献行为间起负向中介效应。研究拓展了在线网络情境下知识管理与社会学领域的交叉研究,并为在线创新社区社交网络和知识管理提供重要启示。 相似文献
9.
Information and operations management in libraries presents a unique opportunity to provide insights for the sharing economy. Libraries correspond to a special type of sharing goods, named common-pool resources. Such resources have two characteristics: they are non-exclusive, but rival to each other. Service operations in libraries involve thousands of operations every year, making them a perfect context for the use of big data analytics capabilities (BDAC) to provide real-world evidence on the potential existing challenges in the sharing economy. Employing a novel dataset related to 723,798 library transactions, made by 16,232 individual users during a 10-year period (2006–2015), we estimate peer effects among users via regression analysis, considering the number of books each user borrows. Our main results suggest that a rise in the number of loans among a user’s peer group correlates with her own loans, an evidence of positive peer effects. However, a closer look at the data suggests a high degree of heterogeneity, in terms of behavioral patterns. First, we suggest that peer effects do not occur in the case of users who are not subject to monetary fines. Second, peer effects vary according to users’ category (student or non-student), and area of study (management, accounting, economics, and other courses). Third, there is evidence of different magnitudes of peer effects according to time in school, which suggests the existence of learning effects in a library setting. The results reported in this paper highlight the important role of big data analytics capabilities to uncover new challenges of the sharing economy, having important implications, both in theoretical and practical terms. 相似文献
10.
While the relevance of lead users has been well established for the early phases of the innovation process, such as ideation and creativity, the relationship between lead userness and implementation and diffusion has not been investigated. This is surprising, as the conjecture that lead user ideas are more likely to be implemented and diffused than non-lead user ideas is a key tenet of lead user research. To test this conjecture we draw on a sample of 87 internal process users in a large electronics firm who submitted ideas to an idea management system. 452 ideas were suggested, of which 148 were implemented and 33 further diffused on the shopfloor. We find that higher lead userness is positively and significantly associated with the likelihood of suggested ideas being implemented and diffused. This effect is substantial: Ideas coming from lead users were more than two times more likely to be implemented and more than three times more likely to be diffused than ideas coming from non-lead users. We conclude that lead user ideas are more likely than non-lead user ideas to be implemented and diffused throughout a social system, which arguably constitutes the ultimate success of any idea. Our research contributes to research on (internal) lead users, idea management systems, and idea implementation and diffusion. 相似文献
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社会创新视阈下的知识动员:一个理论分析框架 《科学学研究》2022,40(5):787-795
社会创新是解决贫困、环境污染、贫富分化加剧等社会问题的有效途径，社会创新与科技创新同等重要，但其成果转化和实践机制更为复杂，需知识生产者和知识使用者的交流与合作生产。知识动员能打通知识主体间的“藩篱”，有效对接知识生产者和知识使用者，改变知识主体间“各自为政”的局面，提升社会创新水平。现有关于知识动员和社会创新的文献呈碎片化，分散在不同的研究领域。研究以2007年-2020年间的224篇文献为样本，系统梳理了知识动员的概念框架、运行机制、演进范式，并基于四螺旋理论，探讨了知识动员与社会创新的关系，构建了社会创新视阈下知识动员的理论分析框架，为弥合社会创新的理论与实践鸿沟、有效推动社会创新研究成果转化提供理论支撑。研究结果表明，知识动员不同于传统的知识单向转移和线性传播，而是知识生产者和使用者的双向互动与知识的共享。知识动员具有复杂性、回应性、情境性、系统性等特点，是由知识生产者、知识使用者、知识中介以及所在情境等要素组成的复杂系统。知识动员包含了生产者拉动、使用者推动、知识交流和知识合作生产四种模式，经历了从线性模型到循环迭代模型的演化发展历程，其运行机制是一个包括研究、传播、利用和影响等阶段在内的循环迭代过程。在这个过程中，社会公众被纳入社会创新系统，形成了包括政府、大学、企业、公众在内的创新生态系统，不同知识主体不断交流互动，推动知识共同生产，实现价值增盈。 相似文献
13.
In this paper we report upon a first empirical exploration of the relative efficiency of innovation development by product users vs. product producers. In a study of over 50 years of product innovation in the whitewater kayaking field, we find users in aggregate were approximately 3× more efficient at developing important kayaking product innovations than were producers in aggregate. We speculate that this result is driven by what we term “efficiencies of scope” in problem-solving. These can favor an aggregation of many user innovators, each spending a little, over fewer producer innovators benefitting from higher economies of scale in product development. We also note that the present study explores only one initial point on what is likely to be a complex efficiency landscape. 相似文献
14.
Innovation researchers have begun to look beyond how users develop tangible objects or product innovations and moved to investigate the existence and impact of intangible user-developed innovations in techniques and services in the household sector . In this paper, to incorporate technique and service innovations and other varieties of intangible innovations not yet described in the literature into an efficient and encompassing typology, we propose the new concept of intangible Behavioral Innovation as an overarching category that stands in contrast to tangible product innovation. Behavioral innovation is defined as consisting of one or a connected sequence of intangible problem-solving activities that provide a functionally novel benefit to its user developer relative to previous practice. We demonstrate in a pilot study using a relatively novel big data-gathering and semantic analysis approach that behavioral innovation exists and can be identified in user-generated content posted openly online in peer-to-peer discussion forums relating to household sector activities such as parenting. The preponderance (N = 138) of the 168 user innovations captured in our samples of discussion comments were intangible behavioral innovations, most of which were developed by women. The majority of behavioral innovations identified were diffused by their user developers in response to specific requests for help or advice from peers in their online community. Thus, incorporating the new concept of intangible behavioral innovation into studies of user innovation's scope and significance in the household sector can serve to clarify which users innovate in our communities of interest, what and how they innovate, why they are triggered to diffuse their innovations peer-to-peer, and how their innovative activities might impact social welfare. 相似文献
15.
Sampsa Hyysalo 《Research Policy》2009,38(5):726-735
Failure to meet the preferences and needs of users has been consistently stressed as a major cause of unsuccessful R&D for over 30 years. Yet little seems to change. An important element in this “producer-user paradox” is a lack of frameworks able to inform empirical research and the work that people do when they bridge designing, implementing, using and managing new technology. “Learning economy” and “social learning in technological innovation” appear promising as such integrative frameworks not least due to their emphasis on learning between producers and users. The present paper examines the value in the way learning is treated in these frameworks for empirical research and for the practitioners, and to this aim contrasts these frameworks to findings from a line of studies on learning between producers and users of new health technologies. 相似文献
16.
用户研究对信息服务管理有着全面的推动作用。针对当前信息用户分析理论研究上的不足,结合用户访问行为将信息用户划分为网上用户、注册用户和正式用户。在此基础上,建立了网络环境下的信息用户分析体系,将用户类型、分析内容、分析方法和分析目的有机地组合在一起,并对相关内容进行了详细叙述和应用举例。 相似文献
17.
本文在传统的SIR模型的基础上加入真实信息传播者,构建了SIRT谣言传播模型,运用Matlab对模型进行仿真。模型考虑了网民对信息的辨识能力、风险认知水平、媒体发布信息透明度、媒体公信力、记忆效应等因素对谣言传播过程的影响,从网民、信息本身和外部作用力3个方面定量的分析谣言传播规律,谣言模型传播演化仿真的结果表明,网民的辨识能力、风险认知水平、媒体发布信息透明度以及媒体公信力等因素都会对谣言传播演化过程产生影响,并提出了谣言应对的建议。 相似文献
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How user innovations become commercial products: A theoretical investigation and case study 总被引：1，自引：1，他引：1
Carliss Baldwin 《Research Policy》2006,35(9):1291-1313
In this paper we model the pathways commonly traversed as user innovations are transformed into commercial products. First, one or more users recognize a new set of design possibilities and begin to innovate. They then join into communities, motivated by the increased efficiency of collective innovation. User-manufacturers then emerge, using high-variable/low-capital cost production methods. Finally, as user innovation slows, the market stabilizes enough for high-capital, low-variable cost manufacturing to enter. We test the model against the history of the rodeo kayak industry and find it supported. We discuss implications for “dominant design” theory and for innovation practice. 相似文献
20.
Chia-Liang HungAuthor Vitae Jerome Chih-Lung ChouAuthor Vitae 《International Journal of Information Management》2011,31(4):317-326
The study focuses on which users to target and why and how to inspire their participation by applying combination of von Hippel's lead user and user innovation toolkits with Rogers’ innovation diffusion theories. After an investigation of a social networking website, this study finds that individuals with large number of hits are highly active users of new functions. Moreover, they are likely to use toolkits to customize their personal uses and respond to others’ problems. Therefore, they garner appreciation from others in return, achieve higher ranks in the top hit parade, and obtain better-expected benefits from the website's incentive compensation. This study also evaluates the toolkits’ efficacy in the Web 2.0 context and finds that they are not equivalents. This research offers insights useful for web service providers to target innovative users and create an environment using web toolkits to induce user-generated innovation and achieve better effect of innovation communication. 相似文献