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1.
Information technology (IT) engagement is defined as a need to spend more time using IT. Practice-based examples show that IT engagement can have adverse effects in organizations. Although users can potentially get more work done through IT engagement, observations show that the users might jeopardize their well-being and hamper their work performance. We aimed to investigate this complexity in the research on IT engagement by examining its potential antecedents and outcomes in organizations. Considering the potentially mixed outcomes, we developed a model to examine the effects of IT engagement on personal productivity and strain. We also aimed to explain the antecedents of IT engagement by drawing on the collective expectations for IT use. In particular, we examined the extent to which normative pressure on IT use drives users’ information load and IT engagement. Finally, we sought to understand whether users’ attempts to avert dependency on IT use reduced their IT engagement. Several hypotheses were developed and tested with survey data of 1091 organizational IT users. The findings help explain the role of normative pressure as a key driver of IT engagement and validate the positive and negative outcomes of IT engagement in organizations. 相似文献
2.
Developing a strong and positive information technology (IT) service climate is important to ensure high-quality IT services. The influence of job resources and personal resources on the IT service climate and the mediating effect of the IT service climate on IT service quality were explored in this study qualitatively and quantitatively. Among the various job resource factors, we found that training, reward, and information system (IS) support can improve the IT service climate. Coworker support shows a non-significant effect on IT service climate. Among the personal resource factors, self-efficacy and hope have significantly positive effects on the IT service climate. Optimism and resilience do not appear to significantly affect the IT service climate. Our results confirm that the IT service climate is an important mediator in enabling certain antecedents to properly impact IT service quality. The IT service climate was found to fully mediate the effects of training, reward, IS support, and hope while partially mediating the effect of self-efficacy. The effect of the IT service climate on IT service quality is also strengthened by a high customer contact frequency. The results presented here may provide scholars and practitioners with a comprehensive, workable understanding of the IT service climate. 相似文献
3.
采用非参数Malmquist DEA前沿分析方法对中国41家不同类型的商业银行2000—2018年间的全要素生产率进行实证研究。研究结果表明,中国不同类型商业银行全要素增长率不仅存在明显的差异性,而且导致这种差异化增长的决定因素也各不相同：技术创新对全国性股份制商业银行全要素生产率的快速增长贡献率最高;区域性商业银行则更多地受益于自身的效率改善;国有控股商业银行在技术创新和效率改善上都低于平均水平,因此增长率相对较低。研究结论对我国商业银行在新常态下增加技术投入、加强技术创新并改善经营效率,借助创新驱动实现可持续的中高速发展提供参考借鉴。 相似文献
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通过虚拟顾客参与平台（Virtual Customer Environments, VCE）来吸引顾客参与创新、利用顾客大数据、创建顾客中心型组织成为企业的重要策略，但VCE的运行机制并未得到理论界的足够重视。本文以VCE功能为主线，将VCE分为信息展示、需求收集和深度互动三个子平台。基于刺激-机体-反应模型，分析每个子平台的运行机制。具体而言，IT环境和市场环境的发展构成VCE的运行基础，企业和顾客之间的交互关系构成VCE的运行动因，企业吸引行为和顾客参与行为构成VCE的运行过程。进一步运用内容分析法，本文检验了中国500强企业网站中VCE子平台的运行，实证研究结果支持理论模型所提出的运行机制。但同时也发现，大多数中国500强企业尚未充分构建需求收集和深度互动这两个子平台，表现为在实际运行中未能有效吸引顾客参与。本研究不仅推动了VCE理论的发展，对顾客参与理论进行了拓展，并且有助于指导企业完善VCE平台的构建，从信息技术的角度塑造顾客导向型组织，提升创新绩效。 相似文献
5.
小微企业对于我国经济和民生的发展具有重要意义，但总体存活率较低，又因其特殊的组织结构和管理方式，导致以大中型企业为研究对象的传统营销理论部分失灵。通过对653家中国新创小微企业的问卷调查数据，本研究从企业最关键的利益相关者──顾客的视角出发，采用结构方程模型和多重线性回归的方法实证检验了一个提升小微企业营销绩效的理论模型。研究发现：利用新创企业资产和实施顾客导向是小微企业增加营销绩效的两种有效途径，且新创企业资产比顾客导向对小微企业营销绩效影响更大。顾客认知合法性感知也对小微企业绩效具有显著积极影响，并在新创企业资产、顾客导向与小微企业营销绩效的关系中起中介作用。竞争强度负向调节了新创企业资产与顾客认知合法性感知的关系。 相似文献
6.
This paper extends previous studies on knowledge management by analysing factors affecting Web Knowledge Sharing (WKS) in small- and medium-sized enterprises (SMEs). In addition, the impact of WKS on organizational innovation and the moderating effect of IT skills on this relation are analysed. Grounded in the technology-organization-environment (TOE) theory and the resource-based view (RBV), this paper develops an integrative research model, which analyses these relations using structural equation modelling on a data set of 535 Spanish SMEs. Results suggest that technological and organizational factors – IT expertise and commitment-based human resources practices – positively influence WKS, while the contrary is found for environmental factors (customer power). In addition, results show that WKS contributes positively to organizational innovation, though support for the moderating effect of IT skills in this relation is not found. The main conclusions of this research can be valuable to SMEs that use or intend to use Internet technologies for knowledge management. 相似文献
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基于人力资本的功能和资本的经济属性，将人力资本结构划分为促进资源转换的科技创新人力资本、促进资源有效配置的企业家人力资本和提高资源充分利用的政府人力资本。采用超效率SBM-GML指数模型测算中国绿色全要素生产率的地级市数据，运用空间杜宾模型分析三种人力资本对城市绿色全要素生产率的空间效应。结果表明：（1）城市绿色全要素生产率、绿色技术效率和绿色技术进步各自存在显著的空间正自相关性；（2）在全域空间上，资源转换型人力资本和资源利用型人力资本显著促进本地绿色全要素生产率的提升，资源配置型人力资本则表现出抑制作用；（3）在区域和人口规模不同的城市，三种人力资本对绿色全要素生产率的影响呈现出异质性特征。最后给出从三种人力资本结构角度，提升绿色全要素生产率的政策建议。 相似文献
9.
Social media analytics (SMA) is a dynamic field which has received considerable attention from both academics and management practitioners alike. A significant number of the scholarly research currently being conducted in SMA, however, is conceptual. Industry experts know that SMA creates new opportunities for organisations who want to more strongly engage with their customers and improve business performance. However, the relationship between social media analytic practices (SMAP), customer engagement (CE), and business performance (BP) has not yet been sufficiently investigated from an empirical perspective. In order to gain a better understanding of the relationship between SMAP and BP and the mediation role of CE in that process, a large-scale survey was conducted among senior and mid-level managers as well as consultants in the Retail and information technology (IT) industries in India. Specifically, a structured closed-ended questionnaire was administered to managers and management consultants country-wide and gathered usable responses from 281 respondents holding positions such as: Digital Marketing Executive/Digital Marketing Specialist, Management Consultant, Analytics Manager, Customer Relationship Manager, Marketing Director, Engagement Manager, etc. who were in charge of digital marketing strategies in the respondent retail and IT organisations. The questionnaire addressed issues related to the way in which SMAP contribute to an enhanced business performance through the mediation role of customer engagement. Structural Equation Modelling was employed to analyse the received empirical data. On the basis of the findings our research concludes that there is a significant positive relationship between SMAP and BP mediated by CE in the Indian retail and IT industries. 相似文献
10.
资源约束是科技型小微企业创业过程中面临的普遍问题,因此探索突破约束并实现企业快速成长的途径成为创业领域研究的热点。本文基于企业资源观和人力资本理论视角,构建了创业拼凑、先前经验以及科技型小微企业创业绩效三者之间的概念模型,并利用结构方程模型对317家科技型小微企业调研数据进行了实证分析,由此得出了相应的结论：（1）创业拼凑、先前经验与科技型小微企业创业绩效正相关;（2）创业拼凑分别与创业经验、行业经验和工作经验正相关;（3）创业经验、行业经验在创业拼凑与创业绩效之间起中介作用,但工作经验未在创业拼凑与创业绩效之间起中介作用。 相似文献
11.
R&D投入递增而全要素生产率增长停滞不前甚至倒退严重制约了中国经济的高质量发展。基于R&D资源配置视角，根据2000-2016年中国30个省市（除西藏、港澳台地区）面板数据，将资源错配研究方法引入知识生产函数，测算中国创新生产系统R&D资金和人员的配置扭曲状况，探究R&D资源配置扭曲对全要素生产率的影响，以及人力资本在R&D资源配置扭曲中发挥纠偏作用的门槛效应。研究结果表明：（1）中国R&D资源存在资金配置过度而人员配置不足的问题，且R&D资源配置扭曲存在明显的区域异质性；（2）R&D资源配置扭曲制约了全要素生产率的增长，与R&D人员配置相比，R&D资金配置扭曲的负向影响作用更大；（3）创新环境和对外开放对提高全要素生产率具有正向作用，而政府干预则显著制约了全要素生产率增长；；（4）人力资本达到了一定水平后能够吸收配置过多的R&D资金，但绝大多数省市并未达到这一门槛值水平。为优化R&D资源配置并发挥其对全要素生产率的正向促进作用，应当建立完善以市场为主导配置R&D资源的长效机制，通过优化创新环境、提高对外开放水平等，促进R&D资源要素合理流动；同时评估政府配置R&D资金政策的有效性，不断完善R&D资金的财税政策支持规则和方式。而为了发挥人力资本的纠偏作用，需要加大教育培训和健康投资，提高人才素质和人力资本水平，推进以“人力资本红利”代替“人口红利”。 相似文献
12.
Tony C. Badrick Anton Gutscher Daniel Chin 《Indian journal of clinical biochemistry : IJCB》2018,33(3):304-313
This is the result of a Survey of diagnostics laboratories in the Asia Pacific (APAC) region with perspectives on India, investigating the three key aspects that are central to the success of a laboratory: quality, cost and speed. This Survey provides a comparison in selected performance indicators in a large number of diagnostic laboratories in a broad range of countries in the APAC region. The Survey provides data on some key performance characteristics such as quality improvement activities, staff productivity and Turnaround Time (TAT). This Survey also demonstrates in India the common issues facing all the laboratories surveyed but also common solutions using a Quality Systems approach which involves Accreditation, customer responsiveness, greater use of IT, automation and Lean principles. Indian laboratories reported less automation and fewer laboratories have Laboratory Information Systems. The productivity by various measures in Indian laboratories was less than in other APAC laboratories. TAT was more commonly monitored in the Indian specimens though there were fewer laboratories compared with the APAC specimens where there were separate TATs for Short Turnaround Time and Routine specimens. 相似文献
13.
There are studies showing that utilitarian (perceived ease of use and perceived usefulness) and hedonic (entertainment and aesthetics) attributes of products are two fundamental resources that ensure brand equity in the mobile domain. However, few studies examine the attributes of products and how and why such resources influence mobile brand equity. In this study, a survey was carried out on 262 mobile users in Taiwan to examine the mediating effects of customer experience on the relationship between product attributes on mobile brand equity. Our findings suggest that utilitarian and hedonic attributes of products affect mobile brand equity through customer experience. In other words, perceived ease of use, perceived usefulness, entertainment, and aesthetics may not be intrinsic value; their value on mobile brand equity is realized through customer experience. However, whereas the effect of perceived ease of use on mobile brand equity is partially mediated, perceived usefulness, entertainment, and aesthetics are fully mediated by customer experience. By showing the differential effects of product attributes on mobile brand equity, this study provides a more refined understanding of the interplay among product attributes, customer experience, and mobile brand equity. The results suggest that by overlooking the mediating role of customer experience, previous research may have provided an overly optimistic view of the value of product attributes in mobile brand equity. 相似文献
14.
Business analytics (BA) becomes increasingly important under rapidly changing business environment. A research challenge is that BA use is not fully understood. We tackle this challenge from the perspective of dynamic capability by using an empirical model with the emphasis on BA use in customer relationship management (CRM). Based on 170 samples from firm-level survey, we analyze the nomological linkage from IT competence to CRM performance. The results show data management capability fully mediates between IT competence and BA use, while customer response capability partially mediates between BA use and CRM performance. 相似文献
15.
Information technology (IT) has transformed business practices in the last several decades: operations, product strategies, distribution, and customer service have become increasingly dependent on IT. Moreover, IT has changed its orientation from that of pure operational utility in the 1960s and 1970s to that of a competitive weapon in the 1990s and today. These phenomena have affected the way modern organizations are managed, as well as the way IT affects the strategic activities of an organization's value-chain.In particular, aligning an organization's business and IT strategies in order to deliver higher business performance presupposes a strategic business opportunity to which information systems technology is integral. In other words, Strategic Alignment between business and IT can have a positive business impact only if we see an organization's IT components as parts of a well-integrated organizational system. If business strategy is viewed separately from IT strategy or IT strategy is viewed only as a “support” tool, then there is little likelihood that the above positive impact of strategic alignment can take place.This research suggests, develops and tests a strategic co-alignment model by examining three types of integration that impact the planning process and the overall performance of information-intensive organizations: technological integration (TI), functional integration and strategic integration (SI).The results of this research yield some useful set of guidelines for theory building for IS, as well as for the business practice aspect of IS: most interesting is the role of consistency (co-alignment) between an organization's business and strategic information systems plans to improve overall firm performance. Other recommendations include having a high degree of involvement of IS executives in corporate planning, the use of outsourcing services to promote organizational systems integration, and the importance of internal coordination mechanisms to facilitate both systems consistency and lower transaction costs. Finally, this study has employed cluster analysis and discriminant analysis to interpret the research findings. 相似文献
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A survey of 38 (16 national and 22 foreign) United Arab Emirates' (UAE) bank managers was conducted investigating their perceptions toward automation. Analysis of the survey combined with collected financial performance data yielded several important findings. First, the UAE banks are adopting automated banking technologies on the expectation of enhancing their assets utilization, a short-term oriented profitability objective, in national banks whereas their foreign counterparts are striving for improving their equity multiplying effect, a long-term perceived improved service, quality reduced customer complaints, and improved operations accuracy as the most important benefits arising from banking automation. The system security, training personnel on the use of the system, and customer awareness were preceived as the most important problems in operating the automated system in both and foreign banks. Third, analysis of the interrelationships among national and foreign bank managers' beliefs, experience, and participation on one hand, and their perceptions toward automation on the other, was successful in identifying the most important influencing beliefs on the perceived benefits and problems of automated systems. 相似文献
17.
本文在生产理论的基础上,将国家特征作为生产效率的影响因素引入传统的随机生产边界模型,建立了基于柯布-道格拉斯生产函数的二个方程随机生产边界模型,实证检验了我国1997-2010年IT资本对经济增长及生产效率的影响。研究发现:IT资本对我国经济增长和生产效率具有显著的促进作用,从国家层面证明了"生产率悖论"并不是全球化的现象;IT资本弱化了物质资本对于经济增长的贡献,强化了人力资本对于经济增长的贡献;国家特征促进了生产效率的提高,但是并没有促进IT价值;我国经济在发展过程中呈现规模报酬递减。基于实证研究结果,提出了实现我国IT投资价值的相关政策建议。 相似文献
18.
顾客担心个人隐私信息得不到有效保护是其不愿意使用网络银行的主要原因之一。研究表明,在网站上张贴隐私协议和隐私印章,能提高顾客对网络商家的信任和使用意愿。为此,本文以网络银行为研究背景,以理性行为理论为基础,探究隐私协议、隐私印章对我国网络银行顾客信任及其使用意向的影响作用,并应用结构方程方法进行实证研究。通过对198个有效调查样本的研究结果表明:隐私协议、隐私印章两者既会直接正向影响顾客对网络银行的信任和使用意向,又会通过信任这一中介变量,对顾客的使用意向产生间接正向影响。 相似文献
19.
This study investigates the impact of information technology (IT) on supply chain agility measured by the ability to sense and respond to market changes, and the impact supply chain agility has on firm performance. Data were collected from supply chain executives at 193 U.S. manufacturing firms. The results suggest that IT improves the supply chain's ability to sense market changes by improving the adequacy, accuracy, accessibility, and timeliness of the information flows among members of the supply chain. IT also increases the supply chain's ability to respond to market changes by reducing the cost, and improving the quality and timeliness of developing and executing coordinated plans to respond to market changes throughout the supply chain. Importantly, the results indicate that enhanced supply chain agility has positive impacts on the firm's sales, market share, profitability, speed to market, and customer satisfaction. 相似文献
20.
以中国石化河北石油销售公司的IT治理实践为基础,结合油品销售企业的信息化现状,阐述销售企业构建IT治理体系的重要意义,提出油品销售企业的IT治理机制建设模式. 相似文献