共查询到20条相似文献，搜索用时 93 毫秒
1.
The paper discusses the orientation of knowledge management in enterprises, a problem often neglected by the theoretical circles in the study of knowledge management. It points out that enterprise knowledge management is not exactly equal to knowledge management in theory, the former is only a branch of the latter. However, they are equally and alternatively used in practical applications as enterprise knowledge management is developing most rapidly and has the greatest influence. Therefore, the orientation of enterprise knowledge management is obscure. 相似文献
2.
知识仓库及其在企业管理中的应用 总被引：11，自引：0，他引：11
Building a knowledge warehouse at the enterprise level is the precondition and foundation for the enterprise to put knowledge management into effect and engage in knowledge business. After describing the concept, background and development trend of knowledge warehouse, this paper discusses the composition of knowledge warehouse and the basic re-quirement for constructing the enterprise knowledge warehouse. The main application of knowledge warehouse in enterprise management is also discussed. 相似文献
3.
Taking the trade dispute about cigarette lighters made in Wenzhou between China and European Union as an example, this article analyzes the information management problems existing in the Chinese enterprises and puts forward some measures to improve enterprise information management. 相似文献
4.
ZHANG Min XIA Jun & HONG Cheng Huai River Water Resources Commission Ministry of Water Resources Bengbu Anhui China State 《中国科学院院刊(英文版)》2012,(1):40-47
This paper addresses the change of the river-lake relationship in the Huai River and its causes due to environmental change and human activities. A preliminary analysis is made from three aspects: (1) the natural geographical change particularly captured by the Yellow River, (2) water conservancy project construction, and (3) socioeconomic development in the Huai River Basin. Key problems of changes in this river-lake relationship and the Huai River flood control are tackled, involving flood control and disaster alleviation ability of the Basin, engineering and non-engineering measurements applied to flood control and disaster mitigation, and water governance for adaptive management. Research shows that the Huai River is a rather complex one due to its complex geography with a hybrid wet and dry climate zoon, and higher population density. With the alternation of the river-lake relationship and socioeconomic development in the region, new problems keep arising, imposing new requirements on its sustainable water management. Thus, understanding the Huai River is a long and gradually improving process. Its future planning should keep absorbing new achievements of science and technology development, employing new technologies and methods, and gradually deepening our understanding of its fundamental principles. Water governance and adaptive water management will be new challenges and opportunities for the Basin in its river system change and flood control. 相似文献
5.
Abstract Knowledge management （KM） has been receiving considerable attention in the human-system research community. And it is one of the key issues on what the cognitive structure （schema） is and how it transfers. From different perspectives, such as the cognitive science, the concepts, elements and characteristics of cognitive schema, the knowledge structure, knowledge acquisition and influence of schema on it, this paper explores the cognitive schema of knowledge management. 相似文献
6.
基于竞争情报与知识管理的企业决策过程模型构建 总被引：1，自引：0，他引：1
本文描述了竞争情报与知识管理的内涵及异同点,进而探讨基于知识管理的竞争情报过程,阐明了知识管理对竞争情报的影响,强调必须把竞争情报与知识管理融合起来,才能提高组织决策的效率。在竞争情报过程的基础上,构架了基于竞争情报系统、知识管理系统和信息系统三者为一体的企业决策过程结构模型,并提出企业应建立企业情报知识库,强调只有重视对企业情报知识库的建设,才能真正确立起企业的竞争优势。Abstract： This paper describes the concepts of competitive intelligence and knowledge management as well as their similarities and differences.The paper further discusses the competitive intelligence process based on knowledge management,clarifies the influence of knowledge management on competitive intelligence,and emphasizes that only by integrating competitive intelligence with knowledge management can the decision-making efficiency of the organization be improved.Based on the competitive intelligence process,the paper constructs a structural model of enterprise decision-making process,which integrates the competitive intelligence system,the knowledge management system and the information system into one.The paper proposes that the enterprise should establish the intelligence and knowledge base,and emphasizes that only by attaching importance to the construction of the enterprise intelligence and knowledge base can the competitive advantage of the enterprise be really established. 相似文献
7.
《中国科学院院刊(英文版)》2008,22(2)
Dr. Yang Weiping has been appointed executive vice director-general of the CAS Beijing Institute of Genomics (BIG). He obtained his B.S. degree in biology from Hebei Normal University in 1985, and his PhD in ecology from the CAS Institute of Zoology (IOZ) in 1996. He went to the US in 1998 for six-month training in biology diversity information system management and in 2000 he became a professor of IOZ. Afterwards he went to UK for an advanced study in project administration and organization management. ... 相似文献
8.
知识管理研究综述 总被引：21，自引：0，他引：21
Knowledge management is a new domain of study. Up to now, there is not a unified knowledge of its the-oretical issues such as its basic concept. This article attempts to explore the basic concept d knowledge management, the hot topics and difficult points in the study of knowledge management, and the directions for the study of knowledge man-agement. 相似文献
9.
《中国科学院院刊(英文版)》2015,(2):71
<正>On June 18 an unveiling ceremony marks the inauguration of the School of Public Policy and Management(SPPM)under the University of the Chinese Academy of Sciences(UCAS).Integrating the resources for research and education in the field of public policy and management at CAS,this new entity aims to develop into an internationally leading school excellent in research as well as a renowned think tank,and is anticipated to culture a Chinese school of public management with international influence. 相似文献
10.
国有企业信息资源网的建设 总被引：4，自引：0，他引：4
An effective approach to informatize the state-owned enterprise is to build the enterprise information resources network. This paper puts forward a DB-ODS-DW information model for the construction of enterprise information resources network and discusses how to solve the problems in its construction. 相似文献
11.
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors 总被引：1，自引：0，他引：1
Aurora Garrido-MorenoAuthor Vitae Antonio Padilla-MeléndezAuthor Vitae 《International Journal of Information Management》2011,31(5):437-444
Customer relationship management (CRM) and knowledge management (KM) have become key strategic tool for all companies, especially in the current competitive environment. Moreover, customer knowledge is an important issue for CRM implementation. Reviewing the literature, we found many studies that analyze the crucial role played by KM initiatives as determinants of the success of CRM. Moreover, we found also diverse studies that show high rates of failure when implementing that strategy, so there is still no integrated conceptual framework to guide companies to their successful implementation. In this paper, with data of 153 Spanish hotels, we examine the relationships between KM and CRM success using a structural equation model. The main contribution is that having knowledge management capabilities is not sufficient for the success of CRM, but there are other factors to consider. In particular, organizational factors indeed impact CRM success and they appear to be intermediaries of the impact of other factors (KM capabilities/technological/customer orientation factors) in the success of CRM (in financial and marketing terms). 相似文献
12.
顾客知识管理及其对竞争优势的贡献 总被引：6，自引：1，他引：6
顾客知识管理不同于知识管理,也有别于顾客关系管理.知识管理聚焦于组织内部员工之间的知识共享;顾客关系管理聚焦于公司收集到的结构化的交易数据;而顾客知识管理则聚焦于驻留于顾客心中的知识.顾客知识能力是一种潜在的竞争优势来源,通过适当的开发和培育,它能够提高新产品的成功率,而且能够在竞争对手之前捕获市场机会. 相似文献
13.
基于CRM理念的企业管理架构实施策略研究 总被引：3，自引：0，他引：3
从分析CRM在现代企业经营管理中的重要作用入手，给出了企业CRM的运作模式，论述了构建CRM的市场管理、销售管理、服务和客户管理及辅助决策的策略，并以此评估CRM的实施效果。 相似文献
14.
客户关系管理（CRM）是企业提升服务质量,提高客户满意度和忠诚度的一种有效解决方案。企业要实施自己的CRM,对所拥有的客户资源进行合理的分类是必要的,从定性和定量两个方面对客户资源进行分类,以期达到优化客户服务体系的目的。 相似文献
15.
CRM作为一种全新的管理战略及软件系统,已成为推动企业发展的全新动力,并促使企业更加关注其核心竞争力的全新打造。企业要"以客户为中心",以客户需求来拉动组织变革;要重塑有利于CRM战略实施的企业文化,以提高企业的核心竞争力,建立可持续性的竞争优势。 相似文献
16.
Zeynab Soltani Batool Zareie Farnaz Sharifi Milani Nima Jafari Navimipour 《The Journal of High Technology Management Research》2018,29(2):237-246
Customer Relationship Management (CRM) is a very important growing business practice in today's environment. It is used for managing the interaction between a company and its future and current customers. CRM approach's task is analyzing data about the history of customers with a company. It focuses on a way to retain customers, therefore it helps the growth of sales. This leads to improvement of company's business relationship with customers. Current study's goal is to determine how technology, organizational capability, customer orientation, and customer knowledge management influence CRM success. We try to see that how the performance of an organization is affected by the achievement of CRM. For testing the hypotheses, Partial Least Squares Structural Equation Modeling (PLS-SEM) was adopted. Results have indicated that the success of CRM is highly influenced through “information technology use”, also “customer orientation”, “organizational capability”, and “customer knowledge management” are related to CRM success. Finally, along with the future research avenues and limitations, study implications and findings are discussed. 相似文献
17.
Business analytics (BA) becomes increasingly important under rapidly changing business environment. A research challenge is that BA use is not fully understood. We tackle this challenge from the perspective of dynamic capability by using an empirical model with the emphasis on BA use in customer relationship management (CRM). Based on 170 samples from firm-level survey, we analyze the nomological linkage from IT competence to CRM performance. The results show data management capability fully mediates between IT competence and BA use, while customer response capability partially mediates between BA use and CRM performance. 相似文献
18.
知识管理和知识挖掘在客户关系管理中的应用 总被引：5，自引：0，他引：5
从知识管理和客户关系管理概念人手,阐述了知识管理和客户关系管理的关系,在此基础上,对知识管理和知识挖掘在客户关系管理系统中的应用作了深入的论述。 相似文献
19.
20.
证券业客户关系管理中的客户信息及其分析 总被引：3，自引：0，他引：3
客户关系管理（Customer Relationship Management,CRM）是指通过有效管理客户信息资源，提供客户满意的产品和服务，和客户建立起长期、稳定、相互信任的密切关系，为企业吸引新客户，锁定老客户，提供效益和竞争优势。我国证券业在与我国证券市场同步发展的同时，也随着证券市场的不断规范和成熟而从粗放式管理进入到集约化管理的阶段，证券业的竞争也在不断加剧，这就使得证券业对管理日益重视。而且由于行业特殊性，证券业的多项核心业务都与客户有密切关系，客户关系管理对于证券业大有用武之地，因此也越来越成为证券业管理的焦点和核心。本文将对客户关系管理基本原理与方法的介绍的基础上，说明客户关系管理对于证券业具有特殊的价值与意义，并尝试从证券业客户信息及其分析的角度，提出卫个证券业客户关系管理的工作表，从而建立一个证券业客户关系管理的可行方案。 相似文献