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Institute for Learning Innovation Delaware Division of Libraries 《Public Library Quarterly》2013,32(4):312-325
Under State Librarian Annie Norman, the Delaware Division of Libraries (DDL) has made notable progress in planning, measuring and advocating for programs and funds that have improved the libraries of that state. A visit to the state library's homepage (http://state.lib.de.us) immediately demonstrates the DDLS sense of purpose in the tagline motto, Delaware Libraries: Infrastructure + Capacity = Sustainability. DDL planning is ongoing, including a 2008 plan to move all the state's libraries forward in the critical areas of economic development, lifelong learning and health information. One document in this planning process was the 2005 pilot study to examine and categorize the motivations for why individuals use the public library. It is that study, a market segmentation study of the reasons why people use the library, that is published here. The study that is the basis for this report was produced under contract by the Institute for Learning Innovation (http://www.ilinet.org/display/ILI/Home). DDL would like to give a special thank you to Dr. John Falk of the Institute for Learning Innovation for his significant help with this study. Presented here in its entirety, the study report can be found on the Delaware Division of Library Services Web site at http://state.lib.de.us/For_libraries/planning/Dover%20Library%20Pilot%20Study%20Final%20Report1.pdf. The editors gratefully acknowledge the willingness of Delaware State Librarian Annie Norman and the Delaware Division of Libraries for the right to reprint this significant methodological example for PLQ readers. The study is based on two surveys: the first a “user interception survey” of 113 pre and post interviews collected at the Dover Public Library across 20 hours through one week in November of 2005. The second part of the study involved follow‐up telephone interviews with over 25 percent of those who had participated in the first study. 相似文献
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In higher education levels of resource provision are becoming increasingly important. Within this context academic libraries are required to evaluate their services and ensure that they meet the needs of users. Sensitivity to customer requirements must be extended to include different categories of customer and in light of the changing composition of the student population, serving the needs of part time students should be a priority for academic librarians. The aim of this study was to evaluate the levels of satisfaction with library facilities among part time students in the University of Ulster at Jordanstown (UUJ). A postal questionnaire was administered to two hundred part time students within the Faculty of Business and Management obtaining a response rate of 45%. Factor analysis was used to identify factors underpinning user satisfaction. These reflected two general dimensions of staff and facilities. A clear trend emerged suggesting that part time students rated satisfaction with staff more highly than satisfaction with facilities. Significance testing concluded that there were no differences in levels of satisfaction between regular and irregular users of the library. Clearly further research is needed in the area but this study indicates that efforts at improvement should be directed primarily in the direction of facilities to raise part time students’ satisfaction. 相似文献
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In a keynote address to attendees of the Seventh Annual E-resource Workshop at Mississippi State University, Stephen Abram from the SirsiDynix Institute told librarians to prepare for the new generation of users and the way they learn. Libraries must evolve into “social learning centers” with an emphasis on the why and how of information seeking. In this new setting, librarians will be the navigators. He offered ten suggestions to libraries that want to prepare for the future; these recommendations cover new technologies, social networking, and new models of organization among staff. Ultimately, the future of librarianship depends on how libraries communicate and grow with the new learning communities. 相似文献
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2007 data from LibQUAL+™ and the ACRL Library Trends and Statistics database were analyzed to determine if there is a statistically significant correlation between library expenditures and usage statistics and library patron satisfaction across 73 universities. The results show that users of larger, better funded libraries have higher expectations for information resource availability, but not higher satisfaction scores. Furthermore, the data show no significant correlation between library usage statistics and user satisfaction. The researchers conclude that the lack of expected correlations could be attributed to limitations in the LibQUAL+™ method of measuring patron satisfaction, or the difficulty of using the quantitative measurements found in ACRL statistics to try and accurately predict user satisfaction. 相似文献
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Ariel Pomputius 《Medical reference services quarterly》2019,38(2):181-186
Maintaining regular engagement with audiences through various forms of social media is becoming more important as library users and the general public increasingly rely on social media for news, updates, and feedback. While large corporations have been monitoring social media for more than a decade, libraries have recently begun to use social listening to stay abreast of trends and assess user needs as voiced directly by their communities. This column will explain what social listening is, explore concerns over its widespread application, consider examples of social media listening software currently available, and offer an overview of its application in library settings. 相似文献
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This article presents results of a study of library-related posts on Yik Yak, a former social media app, and questions received via more traditional library-maintained virtual reference service platforms—namely, chat/instant messaging, SMS/text messaging, email, and LibAnswers' Query Spy—at College of Charleston's Addlestone Library. Based on an analysis of the results, suggestions are made for using social media tools similar to Yik Yak as a tool for interacting with patrons in academic library settings, specifically as a means to gather feedback about the library and to provide basic reference services. 相似文献
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Starting in the 1990s, the Caribbean two-island nation of Trinidad and Tobago witnessed the establishment of several Indian-music format radio stations, most of which now stream their content on the World Wide Web or otherwise make their content available beyond the range of their terrestrial radio transmitters. The convergence of traditional terrestrial radio with audio streaming technology combined with the spread of high speed broadband connections has expanded the audience of a typical radio station from a few kilometers to a globally dispersed set of listeners who often include those physically displaced from their native cultural programming. The present investigation examines the Facebook comments of domestic and foreign listeners to Indian-music format radio stations from the Republic of Trinidad and Tobago. 相似文献
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Ilka Datig 《College & Undergraduate Libraries》2015,22(3-4):234-246
In the past decade, User Experience research and design has gained significant traction in the business world. It also has much to offer to academic libraries. In this framework, the center of attention is always the users and their experience with an organization at all physical and digital touchpoints. User Experience research can be used to discover how patrons interact with the library as well as any potential trouble spots, where patrons become frustrated or even choose not to use the library at all. This research can then be used to inform user-centered design. User Experience research is an iterative process, and the work of discovering how patrons experience the library is never done. 相似文献
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《Journal of Web Librarianship》2013,7(3):179-198
Discovery tools are the next phase of library search systems. Illinois State University's Milner Library implemented EBSCO Discovery Service in August 2010. The authors conducted usability studies on the system in the fall of 2010. The aims of the study were twofold: first, to determine how Milner users set about using the system in order to better inform customization choices, which in turn would create better search experiences, and second, to find out whether discovery tools fix the problems of federated search. With federated search technology, users often felt frustrated by the search experience. Some reasons for the frustration included a desire for better ways to determine the relevancy of search results and for more information about the material included in the records. The authors determined that while many federated search problems were solved, some issues persisted. Overall, the move to EBSCO Discovery Service at Milner Library has been a positive experience for its users. 相似文献
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David J. Comeaux 《Journal of Web Librarianship》2017,11(1):1-15
This study examines several key design elements of 37 academic library Web sites (members of the Association of Southeastern Research Libraries) and how they have changed between 2012 and 2015. While several studies have reviewed library Web sites looking for common design elements and content, the present work may be the first to look at the design elements of a large group of library Web sites over time. This study has two main goals: to present an objective analysis of the navigation and search interface designs at research university library Web sites, and to assess the usage of Web-scale discovery systems and content management systems in libraries. Other areas explored include when sites were most recently redesigned and whether sites have adopted a mobile-friendly, responsive design. Notable findings include a very high usage of Web-scale discovery systems, an increasing adoption of open source content management systems, and increasing implementation of responsive design. Also noted was a strong and growing standardization in navigation design. This study concludes with a review of the trends and discussion of current design patterns in academic library Web sites. 相似文献
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《Journal Of Access Services》2013,10(1):23-32
ABSTRACT This case study examines how analyzing inaccurate referrals can provide key insights into managing change. Challenges in six operational areas are explored along with suggestions for alternate ways to respond. 相似文献
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Jan Irmler 《International Information and Library Review》2013,45(1):49-55
This paper discusses the activities of Book Aid International (BAI) in Nigeria and commends it for its assistance with libraries. The development of libraries in a developing country like Nigeria is described as a Herculian task brought about by inadequate official support coupled with dwindling financial allocations. This paper also discusses the devastating effect of the economic depression of the early 1980s on libraries, as many could barely replenish their stock, either through local sources or through importation. BAI has been helping to end the book crisis in Nigeria through donations. Within the last four years, over half a million volumes have been shared among certain libraries. Various types of libraries have benefited from the project. Suggestions have been made that BAI should not limit its assistance to only books, but should also include journals and provide training for library personnel. Other agencies and organizations are being called upon to emulate BAI in assisting libraries in developing countries. The paper concludes by calling on the Nigerian government at various levels to be more committed to developing a comprehensive library system. 相似文献
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面向服务的体系结构、对等网络和网格技术的发展为数宇图书馆体系结构的研究和应用带来了新的机遇，使其在开放性和柔性方面的拓展成为可能。下一代数字图书馆应当是能为更多用户服务的、自适性更强的服务组织，它是以联邦模式进行资源库的构建和服务的组织。与传统数字图书馆相比，下一代数字图书馆的体系结构将更为分布和动态，从而适应资源库、元数据和服务所呈现出的高度异构性。 相似文献
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During the fall of 2012 and spring of 2013, two librarians from the University of Kansas Libraries conducted a citation analysis of faculty publications in three broad disciplinary areas: humanities, social sciences, and science. The main purpose of research was to find out if the library provides adequate support to faculty researchers. The authors confirmed that KU Libraries provide access to the majority of items used by campus researchers. In addition, the findings will be used in collection management decisions, such as demand driven acquisition. Finally, the authors analyzed additional citation analysis studies in order to establish external benchmarks for their results. 相似文献
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Carissa M. Holler Phillips 《Behavioral & Social Sciences Librarian》2013,32(2):85-106
Student consulting is a form of problem-based learning through which students work on strategic issues for organizations. To explore how students perceive their research-related tasks, 15 student consultants were asked to evaluate their comfort levels with seven tasks—adapted from the Association of College and Research Libraries' Information Literacy Competency Standards for Higher Education—in three contexts: class assignments, consulting projects, and future workplaces. The comfort levels revealed by the students have implications for a variety of instructional settings and offer many directions for future studies. 相似文献
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《Journal of Web Librarianship》2013,7(2):125-132
In this case study the authors describe Pepperdine University Libraries’ migration to OCLC's WorldShare Management Services. They elaborate on the rationale for the decision, review some of the challenges and lessons encountered along the way, and briefly discuss some effects of the new system on our libraries. The focus is on technical services and systems, and examples of issues encountered during migration are accompanied by screenshot illustrations. The article concludes with a wish list of desired features. 相似文献
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Dee Winn Melissa Rivosecchi Julia Bjerke Michael Groenendyk 《The Journal of Academic Librarianship》2017,43(4):297-304
Although academic libraries continue to use social media to encourage student use of libraries and promote library resources and services, there has not yet been a study of social media use by the academic libraries in Montréal. This paper examines the social media accounts of the four university libraries in Montréal and, based on data gathered over the course of an 8-month period, seeks to determine the influence of each libraries' social media activity. Success was defined by measurable growth in the number of followers during the period studied. For the three universities with Facebook and Twitter accounts, the account considered most successful was the one with the highest engagement rate. The results indicate that all of the libraries were successful on the first measure, and the libraries with the fewest number of posts had higher levels of user engagement. 相似文献