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1.
《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
2.
《The Reference Librarian》2013,54(83-84):193-202
SUMMARY Distant education offerings are growing at a phenomenal rate for academic institutions, creating new groups of library users that are remote from the main campus with unique library and research needs. Recent studies examining the needs of this unique and growing population note that reference and research assistance are key services needed. Many institutions have appointed or hired distance education librarians to help provide services to distant learners. They are often, however, one-person operations that function more as coordinators rather than full-service providers. Since the coordinator cannot provide all of the reference services alone, the key to providing these services for distant education students is to create and sustain good working relationships both in the library and with external entities. Offerings to distance students include phone reference and accessibility to online resources, plus virtual reference and often 24/7 services. This article will examine issues and experiences in bringing together different groups to provide reference services to distant learning communities. It will also describe key relationships necessary for keeping distance reference services at an optimal level. 相似文献
3.
高校图书馆读者流失问题分析 总被引：5，自引：0，他引：5
随着网络的发展,越来越多的读者使用网络搜索引擎作为获取信息服务的入口,许多高校图书馆都面临不同程度的到馆读者减少的问题。通过对高校读者使用信息资源情况的分析,笔者认为目前使用高校图书馆的读者人数并没有明显的减少,图书馆应该更多关注改进信息服务的方式,以适应新环境下读者对信息服务方式的要求。 相似文献
4.
Basia Delawska-Elliott Carrie Grinstead Heather J. Martin 《Medical reference services quarterly》2013,32(4):481-489
When the four Providence Health & Services libraries in Oregon regionalized services and resources, the transition, which was originally met with apprehension from some library users, turned out to be a resounding success. Despite a loss of two-thirds of the professional staff and a decreased budget, the new regionalized library experienced an increase in business and recognition. While many factors contributed to the success, a creative marketing and outreach campaign was a key component. This column describes the steps taken to promote regionalized library reference services and online resources. 相似文献
5.
David Ward 《Public Services Quarterly》2013,9(3):193-207
The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating patron needs. This article examines an assessment methodology for examining patron use of in-person and virtual reference services, and designing variable staffing models which balance the observed needs of each mode of communication and patron type. 相似文献
6.
《The Reference Librarian》2013,54(37):91-104
Organizing reference services to use paraprofessionals as information providers can help academic libraries adapt to new technology, provide staff support for resource sharing, and assist reference librarians in developing new and enhanced roles on campus. It is a staffing alternative that can facilitate the integration and use of electronic reference resources, such as Online Catalogs, CD-ROM databases and end user searching by providing more assistance to users. Placing responsibility for teaching library clients how to use document delivery with the same staff who help users identify needed materials makes access easier for requestors, and resource sharing more readily accepted by students and faculty. And by separating Information and Research Support activities and sharing the workload between staff at different levels, reference librarians can provide an advanced level of research assistance, spend more time on support for faculty research collection development, classroom instruction, and the development and improvement of programs. Training of the paraprofessional staff and practice of the referral process are essential to the librarian-paraprofessional partnership this model requires. This article describes how paraprofessionals have been used in reference at a new academic library, and how the role of the reference librarian has been redefined as a result. 相似文献
7.
《The Reference Librarian》2013,54(59):139-146
Summary New reference desk staffing configurations are required as reference service evolves from locating in-library resources to using and teaching the use of electronic resources. The tangible and intangible benefits achieved by scheduling technical services staff to assist at the reference desk are discussed. Intangible benefits include improved library service due to technical services staff expertise, and greater flexibility for reference desk staffing. The reference staff can also learn more about the automated library system and current processing initiatives from their technical services colleagues. Technical services staff benefits from seeing the results of their work in a public services setting and experiencing the satisfaction of helping users locate needed information. A stronger sense of library service is instilled in the “back room.” Technical services staff will also enjoy more challenge, opportunity, and variety in their work. Some tangible benefits realized at the University of Minnesota's Bio-Medical Library, which are directly related to the scheduling of technical services staff at the reference desk, are also briefly described. 相似文献
8.
为了更好地适应泛在知识环境的发展,图书馆应变革服务理念,关注服务对象在不同情境下的不同需求,把人、技术、资源、环境融合为一个整体,搭建联盟知识服务平台,为用户提供新的知识服务,并深化现有的服务方式,提供Living Library服务、嵌入式服务、学科泛在化服务等,使图书馆的服务水平再上一个新台阶。 相似文献
9.
云计算环境下图书馆信息资源管理研究 总被引：1，自引：0，他引：1
云计算在IT领域产生了很大影响,也引起了图书馆界的广泛关注。研究了云计算环境下的信息获取、信息组织、信息服务等信息资源管理的核心问题,提出必须从满足用户信息需求以及方便用户信息获取的角度进行信息资源组织,为用户提供基于云计算按需服务理念的专业化、个性化信息服务。 相似文献
10.
Suhua Caroline Fan Rick L. Fought Paul C. Gahn 《Medical reference services quarterly》2017,36(3):220-228
Online users seek help from virtual reference services via email, phone, texting, and live chat. Technologies have enabled new features in library websites to help make this service more accessible and effective. This article is an evaluation of an experimental pop-up live chat box on the website of a health sciences library to see whether the feature would enhance virtual reference services. 相似文献
11.
《The Reference Librarian》2013,54(54):95-102
Libraries are currently under great pressure to change, re-evaluate, re-think traditional services. especiallv reference service. The availability of new technology and awarkness of the information superhighway has libraries worried about finding a central role un the new Gormkion age. But what about the library users particularly the community of users traditionally referred to as underserved and underrepresented? What are we providing access to and for whom? Change should also include discussions of collections, services, budgets, and the recruitment and training of librarians and staff to meet the needs of our increasingly diverse, ethnic and minority users. 相似文献
12.
In today's fast-paced environment, traditional medical reference services alone are not adequate to meet users' information needs. Efforts to find new ways to provide comprehensive service to users, where and when needed, have often included the use of new and developing technologies. This paper describes the experience of an academic health science library in developing and providing an online, real-time reference service. Issues discussed include selecting software, training librarians, staffing the service, and considering the future of the service. Use statistics, question type analysis, and feedback from users of the service and librarians who staff the service, are also presented. 相似文献
13.
Grace Burchard 《图书情报工作》2007,51(12):33-33
Recommender systems can be a powerful tool for digital libraries if they implement the systems right to information seekers. While patrons have shown an increased interest in recommender systems, digital libraries ought to offer personalized services and assist users both novice and experienced with more sophisticate information retrieval technologies. By guiding users to timely, accurate, and suitable resources within the library the recommender system could take the place of the reference librarian of the bricks and mortar library to enhance the digital libraries services. 相似文献
14.
《The Reference Librarian》2013,54(33):9-21
When the American Library Association's Reference and Adult Services Division adopted "Information Services for Information Consumers: Guidelines for Providers" in June of 1990, it set the positive tone that reference work can and should have throughout the decade and beyond. Efforts by corporations to promote end-user online services, consumer-oriented CD-ROMs, and the like constitute an attempt to recreate the library. These attempts are, however, inherently flawed in that, unlike the library, they do not marshal the wide variety of information resources - print, online, CD-ROM, audio-visual, etc. - that libraries routinely make available. "Information Services or Information Consumers: Guidelines for Providers" challenges information providers (i.e., libraries and reference librarians) to take full advantage of new information and communications technology to make not only the services marketed to end users useful to library patrons, but to realize more fully the potential of the rich resources already concentrated in libraries. The guidelines offer reference librarians and library administrators and governing boards a vision of a comprehensive information service centered in and delivered by the library to the members of the community it is intended to serve. They also challenge reference librarians, library administrators, and governing boards to make that vision a reality. This will require creativity, entail some risks, and depend for its success upon the quality of the resources allocated to the task. The most important variable will be the quality of the front-line reference librarians and their commitment to that vision and the spirit of the guidelines. 相似文献
15.
基于Conduit平台开发图书馆工具条* 总被引：2，自引：0，他引：2
李明伍 《现代图书情报技术》2010,26(3):86-89
介绍基于Conduit开发图书馆工具条的过程和方法,较好地实现用户常用网络功能和图书馆服务的最小最优化整合,以期更多图书馆利用Conduit将图书馆的资源和服务集成到用户现有的浏览习惯和信息检索的工作流程中。 相似文献
16.
This article provides a perspective on the migration to an electronic-only journal collection in a hospital library and its effect on reference services, information-seeking, and library use patterns. Bellevue Hospital Center in New York, NY is one of the first major teaching hospitals in the United States to begin a fundamental shift to a current, electronic-only journal collection. This article describes the process and develops a model for use by other hospital libraries, with commentary on the impact on reference services to library users. Key findings are that physicians, residents, and nurses have come to expect electronic journal collections and use the Internet in the hospital library to access electronic journals. Similar to many academic health sciences libraries, the reference desk in a hospital library has become more like a technical support desk. Users who contact the library have questions about access to the library's electronic resources or about searching techniques. In the future, medical reference librarians will continue to assist searchers who cannot find what they are looking for and will assist those who repeatedly get results that do not match their information needs. 相似文献
17.
Ingrid Iton 《The Reference Librarian》2013,54(4):356-370
The Internet is the research tool of first choice among today's library users. Libraries are responding by introducing a number of Internet-based reference services to meet the needs of these techno-literate users. Focusing on an academic library in the Caribbean, this article discusses the issues that privilege traditional over virtual reference and examines issues such as student information research skills, the physical format of the collection, levels of staffing, and the role of culture. 相似文献
18.
19.
数字图书馆可持续发展模式的再思考 总被引：3，自引：0，他引：3
在分别对数字图书馆的集中模式、分布模式和复合模式进行分析研究的基础上，指出新的数字图书馆的基础结构(in-frastructure)及相应的服务模式需要在集中本地资源、服务的同时，吸收全国乃至全球范围内可获得的相应资源，故在上述方面占有优势的复合模式将成为数字图书馆可持续发展的未来模式。 相似文献
20.
《The Reference Librarian》2013,54(59):103-111
Summary The current academic library has recently experienced dramatic change. The electronic library of tomorrow is the present reality of today. Library employees and patrons now not only deal with print materials but also with resources in many additional formats including electronic. Concerns have emerged with the proliferation of these resources. Some of these concerns include the possible infatuation of library users with electronic resources over their print counterparts, the explosion of information resources, and providing reference services in an electronic society. Questions investigated in this article include the impact of this growth in electronic resources on traditional reference services and the effects of how library customers are served by librarians. Along with answering the above concerns, information from a survey concerning the impact of electronic resources will also be shared. 相似文献