共查询到20条相似文献，搜索用时 31 毫秒
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Ngoc-Yen Tran 《The Reference Librarian》2013,54(4):277-287
Providing research consultations is an essential job responsibility for all academic librarians. One software option that can help to facilitate the process of scheduling research consultations is Springshare’s Appointments Scheduler (SAS), a feature within their LibCal software product. SAS has a number of features that make it easy for patrons and librarians to create, manage, and optimize the appointment. This article describes the SAS product and provides tips and recommendations that will help librarians to leverage all of its features. 相似文献
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Edward W. Murphy 《图书馆管理杂志》2013,53(1-2):51-57
ABSTRACT Libraries that support military patrons often face unique challenges. One of the most traumatic is the temporary transfer, or sudden deployment of members of the university community, often in the middle of an academic term, sometimes without notice or adequate preparation time. Not too long ago such an event would almost certainly have interrupted if not altogether halted students’ academic progress until they could return to the parent institution. Technology now in place has allowed many of these students to continue their education regardless of their physical locations, and libraries will have to improvise with regard to the delivery of resources and materials to the “sharp end of the spear.” 相似文献
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Lindsay Blake Kim Mears Kathy Davies Darra Ballance Peter Shipman Maryska Connolly-Brown 《Medical reference services quarterly》2013,32(3):264-277
Librarians are increasingly moving out of the library and into the wider university setting as patrons spend more time seeking information online and less time visiting the library. The move to embed librarians in colleges, departments, or customer groups has been going on for some time but has recently received more attention as libraries work to find new ways to reach patrons that no longer need to come to the physical library. Few universities have attempted to embed all their librarians. This case study describes how one group of health sciences librarians dispersed its professional staff throughout its campuses and medical centers. 相似文献
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Kristy Steigerwalt Lori Fitterling Mariah Harvey Sarah McQueeny Kartsonis Marilyn DeGeus Nora Franco 《Medical reference services quarterly》2019,38(1):1-21
Health sciences libraries are often challenged to make decisions regarding physical space allocation without quantitative data to support specific user preferences. This multisite, longitudinal study sought to answer the following questions related to academic health sciences libraries: (1) Which library spaces are popular with health sciences patrons? (2) How does time of day and allocated seating space affect patron choices? (3) What similarities and differences occur in space usage across four different health sciences libraries? Results suggest health sciences libraries must develop a nuanced understanding of their patrons’ preferences to best serve patrons’ needs regarding space allocation. Libraries can benefit from these types of methodological studies that target specific populations, supporting more informed space allocation decision making. 相似文献
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《The Reference Librarian》2013,54(79-80):157-161
Summary One of real-time chat reference's strengths is the options it gives the librarian in terms of answering questions. Librarians can use text chat, send over a Web page (push pages), or let a patron watch them work over their computers. Options come with a price, though-transaction speed. While most librarians work from a speedy connection, patrons chatting with them are probably using slower dial-up connections. Chat software features are expanding quicker than most patrons can handle, so now it's time to focus on how to best serve the most patrons, instead of inadvertently catering to a select group of technologically savvy patrons with fast computers. Text chat is an excellent way to make sure the most patrons get the best results from real-time reference chats. 相似文献
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Shannon Pritting Timothy Jackson Michael Mulligan 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1):11-24
The application and IT ecosystem of academic libraries typically includes multiple systems, with crucial functions requiring using or sharing information between them. However, library systems are often not well integrated, making workflows and system interactions less than optimal for both staff and patrons. The method to integrate systems that the IDS Project took was to create a middleware platform, IDS Logic, that can connect multiple library systems and open or vendor web services to create the best resource sharing experience for staff and patrons. One specific application that is hosted within the IDS Logic middleware platform is Article Gateway, which uses resource-sharing technology and workflows to deliver fast or instant access to research material to users with little or no staff time and removes as many barriers to user access as possible. Where resource sharing has typically sought to deliver articles in one-to-two days, libraries using Article Gateway typically deliver a significantly higher percentage of articles to patrons within a few hours. 相似文献
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《Legal Reference Services Quarterly》2013,32(1-2):19-40
Summary Front-line library staff members often encounter “problem patrons” —those patrons who put others in fear for their own physical security, whether or not that fear is ultimately justified. This article identifies the risks and suggests some precautions, including: defusing anger at the service points through improved interpersonal communication techniques and staff training, drafting policies and procedures to help guide staff as they deal with incidents, and improving the security of library buildings. Legal issues surrounding library security also are examined. 相似文献
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ABSTRACT At a large university library, helping patrons use a full text database such as LEXIS-NEXIS places pressure on reference staff because the service is complex. Staff cannot give the proper attention to patrons because activity at the reference desk can limit the time spent with each individual. Full-text services require more instruction and reference help than electronic bibliographic databases, but patrons often come for assistance just before the assignment is due. To relieve such pressure, librarians at Penn State's Pattee Library developed Just-in-Time demonstrations to help patrons learn how to use LEXIS-NEXIS when they need it. The Justin-Time demonstrations provide a weekly alternative which relieves the “I need it now” pressure by providing instruction on a weekly basis. These demonstrations have been well received by patrons and staff. 相似文献
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Ryan Litsey Susan Hidalgo Kaley Daniel Julie Barnett Amy Kim Shannon Jones 《Journal Of Access Services》2015,12(1-2):31-41
The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of the building and the campus. Many times this need for information drives patrons to the library service desks. Sometimes, especially during the high-demand seasons of new student orientation and beginning of the fall semesters, the desk is so busy that many patrons will leave because they don't have the time to wait. To address this immediate need for information, Texas Tech University Libraries developed an interactive kiosk to provide general information for frequently asked questions in a more efficient, creative, and interactive way. The kiosk provides a fun method of satisfying a patron's information needs without the requirement of a staff member or the need to wait in line for help. The kiosk is available as long as the Library is open and provides a variety of useful answers to general questions, as well as facts about the Library. 相似文献
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Martha J. Spear 《图书馆管理杂志》2018,58(5):503-518
The school librarian is a manager — despite what others and they themselves might believe. The school library management experience resembles that of the public, special, and academic library. There are common issues of self-sufficiency, conflicting roles, problematic patrons, and lack of respect. School library managers face unique challenges as well. They often have unusually constricted budgets, dubious personnel support, little time to plan, and facilities that are routinely co-opted for other purposes. They are expected to be technology experts and teach on a regular basis. They act as “loco parentis” for their patrons. They must not just promote their services but advocate for their existence. Graduate library schools often offer few courses in school library management for a variety of, usually economic, reasons. Traditional management courses should be supplemented by in-the-field experience and observation as well as input from practicing school librarians. In conclusion, I offer a wish list of school library management tips from my 30+ years of experience. 相似文献
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《The Reference Librarian》2013,54(75-76):11-22
Summary Library staff and other patrons encounter patrons who are one or a combination of the following: mentally ill/disturbed, homeless, street persons, angry, aggressive, unreasonable, rude. Commonly referred to as “problem patrons,” they appear in any type of library: public, academic, institutional, corporate and special. Most of them behave poorly because of their own troubles. The history of “problem patrons,” various types of problem patrons and their identifying behaviors are discussed in this paper. In attempting to define “problem patrons” the information provides a framework for understanding the problems of challenging patrons and for learning to discriminate between problem patrons and patrons who have problems. 相似文献
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《The Reference Librarian》2013,54(75-76):149-161
Summary Problem patrons are not a phenomenon exclusive to the public library arena. Academic libraries have throughout time had their own share of difficult patrons. This article focuses on problem patrons and reference staff in the academic library with a particular focus on electronic equipment and resources, particularly the Internet. Issues include viewing of pornographic images by patrons, plagiarism and the librarian's role, use of e-mail and chat, and cell phone use in the reference area. 相似文献
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《The Reference Librarian》2013,54(73):281-292
Abstract Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians. This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals. 相似文献
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Ilka Datig 《College & Undergraduate Libraries》2015,22(3-4):234-246
In the past decade, User Experience research and design has gained significant traction in the business world. It also has much to offer to academic libraries. In this framework, the center of attention is always the users and their experience with an organization at all physical and digital touchpoints. User Experience research can be used to discover how patrons interact with the library as well as any potential trouble spots, where patrons become frustrated or even choose not to use the library at all. This research can then be used to inform user-centered design. User Experience research is an iterative process, and the work of discovering how patrons experience the library is never done. 相似文献
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《Journal Of Access Services》2013,10(1-2):29-40
ABSTRACT This study provides an overview of the various products available for library patrons with blindness or visual impairments. To provide some insight into the status of library services for patrons with blindness, a sample of American universities that are recognized for their programs for students with visual impairments was surveyed to discern which assistive technology products are available in their libraries. The results of the study are analyzed and conclusions are offered. 相似文献
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馆际互借补贴研究与实践 总被引：1，自引：0，他引：1
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《The Reference Librarian》2013,54(69-70):31-47
Summary Although much has been written on technophobia and how it can be treated, little has been published on how the reference librarian can help. Limiting the time spent introducing new technologies, speaking without using computer jargon, offering instruction through different learning styles, and preparing patrons to deal with the problems they encounter are a few of the strategies the reference librarian can do to help patrons deal with their fear of computers. This article examines and defines technophobia, offers short-term strategies that reference staff can use to alleviate the anxiety of their technophobic patrons, and finally touches upon long-term solutions and changes that can be made within the library environment itself. 相似文献