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1.
《Government Information Quarterly》2020,37(1):101420
Increased attention to and scrutiny of fatal police shootings across the U.S. is often credited to the rise of social media sites such as Facebook and Twitter, which provide a platform for citizens to publicly engage with police agencies. On its face, this type of citizen engagement appears to realize the promise of social media in the public sector to increase agency accountability, transparency, and legitimacy. However, research suggests that police agencies primarily use social media as a way to manage their public image, rather than for citizen engagement. In addition, the degree to which citizens use social media to hold police agencies accountable is unclear. We examined both sides by analyzing the emotional tone (sentiment) of over 350,000 police agency Facebook posts and user comments after a fatal officer-involved shooting of a citizen in 2016. On average, police agency posts were decidedly neutral in tone and did not change in the post-shooting time period, suggesting they did not post more positive content after the shooting in an attempt to bolster their public image. While user comments were more negative compared to pre-shooting levels, on average, the magnitude of the change was small, essentially neutral, and increased almost to pre-shooting levels very quickly. We also found small differences in user comment sentiment based on the race and armed status of the victim, but not in the expected direction. The findings provide evidence about how police agencies and users react to a police shooting on Facebook and raises critical questions about the ability of social media to serve as a meaningful tool for citizen engagement and accountability. 相似文献
2.
《Government Information Quarterly》2020,37(2):101441
Public organizations often face numerous barriers when it comes to adopting and using social media to communicate and engage with the broader public. This research aims to better understand how barriers to social media adoption can be tackled by zooming in on one specific type of organization: the police. Our research answers the following question: to what effect do police forces manage barriers to the adoption of social media with social media policies? Firstly, by systematically reviewing previous studies using a typology of barriers to ICT adoption, this study identifies the types of barriers that the police are often faced with. Secondly, by qualitatively analyzing two frontrunner cases, the United Kingdom and the Netherlands, this study analyzes how social media policies address and can help overcome these barriers. The empirical analysis indicates that in addressing barriers to social media adoption, a combination of exploration and exploitation is needed to address both structural and cultural barriers to social media adoption. We argue that this fits an approach of the ‘perpetual beta’: ongoing technological innovation requires organization capacity to continuously adapt to socio-technical change. 相似文献
3.
Within a short timeframe, social media have become to be widely used in government organizations. Social media gurus assume that the transformational capacities of social media result in similar communication strategies in different organizations. According to them, government is transforming into a user-generated state. This paper investigates this claim empirically by testing the claim of convergence in social media practices in three North-American police departments (Boston, Washington DC and Toronto). The research shows that the social media strategies are widely different: the Boston Police Department has developed a ‘push strategy’ while the Metropolitan Police Department in DC has developed a ‘push and pull strategy and the Toronto Police Service a ‘networking strategy’. The paper concludes that a combination of contextual and path-dependency factors accounts for differences in the emerging social media strategies of government organizations. Social media have a logic of their own but this logic only manifests itself if it lands on fertile soil in a government bureaucracy. 相似文献
4.
《Government Information Quarterly》2018,35(2):210-222
This research investigates the communication behavior and engagement strategies in the bilateral use of social media between law enforcement agencies and the communities they serve. It advances existing work by studying municipal level government actors in a new communications environment where social media now play an important part. Grounded in agenda setting theory, our analysis identifies police departments' social media issue priorities, analyzes the responses of their audiences to those communications, and directly compares followers' own conversation priorities with the police agenda. Our data set includes all the content from the Facebook and Twitter accounts of five similarly sized and demographically situated police departments in the U.S., plus all the tweets and posts from the followers or friends responding to those accounts over a 90-day period. We performed both manual coding and machine cluster analysis to elicit major threads of conversation. In addition to the data analytics, we conducted interviews with the five police departments to understand the similarities and differences in agenda priorities resulting from their social media goals and use.The study shows the priorities that comprise the police agenda, identifies both similarities and differences in what their audiences communicate among themselves about most frequently in the public safety domain relative to the police agenda, and finds evidence of positive response from the public to some of the agenda priorities communicated by the police. Our data also reveal that police are using social media interactively, which could, over time, advance community policing goals. The paper concludes by considering the implications of these findings for law enforcement and community policing and suggests directions for future research on agenda setting in this new media environment. 相似文献
5.
The article contributes to the research on media management by approaching the audience as consisting of communities, instead of considering it a mass audience. By developing audience community as a concept in media management and audience research and investigating mainstream newspapers’ perceptions and practices of audience community relations, the study aims to provide a future outlook for the changing community nature of audiences. Newspaper organizations are starting to perceive the audience as a more concrete network of people, and journalistic processes can increasingly consist of generating platforms and practices for communication and communal activities with and among the audience. In the article, these processes are studied empirically by means of a qualitative study carried out in Finnish, Japanese, and Korean newspapers. Interestingly, the findings indicate that audience communities do not, after all, play an important role in the daily practices of the newspapers. The engagement with audience communities in social media is only occasional, intermittent, and by no means systematic. By contrast, interaction with offline communities seems to be more familiar and considered more valuable than connecting with audience communities in social media. 相似文献
6.
基于档案部门应用社交媒体开展档案信息服务整体成效不显著的现实,从社交媒体的发展历程入手梳理其基于社群关系的信息传播的本质内涵,分析社交媒体向移动社交平台的升级给我国档案信息服务创新带来的机遇,对适合档案信息传播的移动社交平台及其档案信息范围进行了阐释,提出档案部门应做好社交媒体团队建设、加大档案资源开发力度等基础性工作,通过加强用户“大数据”的应用,及时改进和优化档案信息服务,梳理出适合我国现阶段社交媒体发展规律的档案信息服务路径。 相似文献
7.
《Government Information Quarterly》2018,35(3):375-388
Studies in digital government research have not sufficiently considered the internal networking aspects of social media beyond interactions with the public. This article examines the function of social media as informal networks of professional practice within the public sector. The empirical study is based on a longitudinal analysis of the Twitter hashtag community #localgov used by British local government actors (dataset of 235,681 tweets posted within 2013–2015). In a period of significant budget reductions, Twitter conversations involved a wide range of responses about the impact of the cuts and future of services. #Localgov shows high level of cross-service exchanges in the institutional sharing of good practice while the dynamics of interaction reflect the traditional landscape of intergovernmental relationships in England. We argue about the importance and characteristics of hashtag communities like #localgov as spaces that bring together different actors with a public sector interest. 相似文献
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《Library & information science research》2023,45(2):101233
Knowledge sharing plays a fundamental role in the mobile social media context. However, users are more likely to believe that their knowledge sharing is not worth the effort and time given high expectation of receiving some value in return. Social media have limited value if users are not willing to share knowledge. Knowledge sharing with the consideration of transactive memory system (TMS) from the perspectives of social capital and task visibility was examined. Building on prior theories and literature, a TMS knowledge sharing research model was developed. Data were collected from users of social media mobile apps. Results show that TMS is a valid second-order construct. From the social capital perspective, cognitive capital, relational capital and structural capital each have positive effects on TMS which further has a positive effect on knowledge sharing. From the task visibility perspective, knowledge sharing visibility has a positive effect on knowledge sharing. 相似文献
10.
A dearth of published literature about graphic design in libraries reveals that little attention has been focused on librarians' visual communication abilities and the impact of print and Web publications on users' interaction with library services and collections. This case study examines one approach to improving the quality of graphic design in libraries. Through a combination of social media and accessible cloud-based storage, Librarian Design Share, a crowdsourced archive of library-related visual materials, highlights exemplars of visual communication in libraries and makes designs freely available for adaptation under a creative commons license. 相似文献
11.
《Government Information Quarterly》2022,39(3):101711
Online platforms offer efficient avenues for police forces and citizens to engage with each other, especially in the context of citizen-focused preventive policing approaches such as community policing (CP). However, it is not clear which features and functionalities police forces and citizens require for engagement through such platforms. We approached this question from a technological frames perspective and adopted a mixed-method design involving 133 participants from police forces and local communities in six countries. We identified three distinct sub-groups among police and community users: high-need users, complacent users and sceptics, as characterized by group-specific expectations and requirements. We offer two main contributions from our study. First, we propose a novel typology of technological frames in the context of online CP and provide design recommendations to accommodate divergent requirements that exist within and across police forces and citizen groups. In doing so we illustrate the importance of going beyond presupposed user groups, in our case the police-community dichotomy, to design for online engagement. Second, we contribute to the study of structural understandings of technological frames by demonstrating a sequential mixed-method approach that is transferable to other online engagement contexts. This approach can be used to elicit a data-driven typology of user groups and explore divergent technological frames to inform design decisions for online engagement. 相似文献
12.
充分诠释社交媒体平台的档案特质有助于形成更加成熟可行的社交媒体信息档案化管理方案,亦可推进档案管理理论与方法的数字转型。本文以理论构建的方法从社交媒体档案库的形成基础、档案特性、新特征三个层面逐级推导社交媒体平台作为档案库的内涵及特点。本文论证了社交媒体平台可被视作档案库这一提法,并提出形成的社交媒体档案库是基于社交媒体活跃的信息活动构建的信息资源库,因其具有档案价值和日益普遍的档案化管理行为而实现档案库的建构,这个档案库亦从时空、主体、关联性以及价值等方面呈现新特征,由此成为档案管理数字转型的重要阵地。 相似文献
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Racial and ethnic relations in America are a form of social interaction about which changing perceptions could have important consequences. Current research examining the nature of discrete social interaction situations in entertainment content on television is lacking. This study was conducted with the objective of obtaining an updated account of the state of interpersonal interaction portrayals between characters of different racial/ethnic backgrounds in popular prime time programs on broadcast television. Specifically, we analyzed prime-time television program content on 4 major U.S. broadcast networks. Findings are interpreted via a media priming framework. 相似文献
15.
《Government Information Quarterly》2020,37(3):101484
Social media enables public sector organizations to connect with citizens. Next to this, it can help organizations provide more detailed and useful information. But to what extent is social media used by local governments for interaction purposes, and what factors influence this? In this article, we study how Dutch local governments use Twitter for interaction, linking this to political, institutional, and socio-economic determinants. We find that politically fragmented municipalities use Twitter more for interaction, suggesting that political multiplicity forms a stimulus for more online engagement. Moreover, municipalities that have a Twitter account for a longer time make more advanced use of its functions, implying that municipalities with longer experience are better acquainted with a platform's strengths and weaknesses. Finally, municipalities with a higher presence of people in the age group 20–65 as well as municipalities with more higher-educated people use their social media more for interaction. The same counts for municipalities with more ICT workers. 相似文献
16.
This essay examines how police officers socially construct a sense of organizational drama when they label, valorize, and narrate their work experience. This social construction of organizational drama is illustrated with data collected from a four month observational study of a small police force, fictitiously named the “Valley View Police Department.” 相似文献
17.
本文基于融合参与式和新媒体交互服务理念,从参与主体、参与资源、参与平台、参与保障四个维度对疫情档案信息服务的需求特征进行梳理,构建“资源联合开发”“公私联动服务”“信息链接推送”三种模式,并以疫情电子纪念馆、抗疫纪录片、疫情相关推文为典型案例进行实例分析。所构建的参与式疫情档案信息服务模式能够在新冠肺炎疫情的暴发和持续隔离影响下有效地提供“云服务”,为档案部门提升社会服务能力和危机治理能力提供参考。 相似文献
18.
Joshua Atkinson 《Mass Communication and Society》2013,16(1):109-112
This study investigates the relationship between adolescents' exposure to news, fictional police/crime shows, and reality police shows and their perceptions of the performance, distributive fairness, and procedural fairness of the police and the link with their overall attitude toward the police. Based on the literature, a hypothetical model of media influence is proposed and tested empirically in a cross-sectional survey of 356 Flemish adolescents. Watching reality shows was negatively related to adolescents' perceptions of how fairly the police exercise their authority. Exposure to the news negatively predicted respondents' perceptions of the distributive fairness of the police. Adolescents' beliefs about police performance were not related to media exposure. Exposure to fictional police shows did not significantly predict police perceptions. The results suggest that news and reality police shows play a small but significant role in adolescents' fairness perceptions of the police. 相似文献
19.
亟待开展的互联网档案学研究 总被引：2，自引：0，他引：2
针对互联网已成为人类社会信息及知识的最重要载体和传播媒介，保存互联网信息对于记录与保护这些数字遗产具有相当的重要性这一事实，简述互联网档案将成为人类社会的一项重要信息资源，开展互联网档案学研究将对互联网的发展和知识管理发挥重要作用;指出互联网档案学将成为信息资源管理框架体系中的一个重要组成部分，是融合图书馆学、情报学和档案学并与现代信息技术空前结合的交叉学科。 相似文献
20.
《Library Collections, Acquisitions, and Technical Services》2001,25(2):159-169
Cited references and suggested readings from undergraduate textbooks can help collection development librarians define parameters of newly emerging fields of study. This study examined the citations from four heavily used textbooks in police administration in order to gain an overview of the resources experts use to introduce their subject to undergraduates. Books were cited more than journals. Government publications, court cases, and association publications contributed substantially to the field. Monographic and serial resources in business, management, public affairs, labor relations, sociology, and law were cited frequently, reflecting the interdisciplinary nature of the field. Materials from the 70s and 80s were cited more often than current resources. Using the compiled data as a base, the author suggests implications for building collections geared toward students in the field. 相似文献