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1.
The Robert W. Woodruff Library, Atlanta University Center, recently restructured its system for information service delivery by moving from the traditional one-desk model to a dual component model that is delivered from two service points in close proximity. Under the former system, services were solely delivered by reference librarians. The new system offers the same array of information services provided by a combination of librarians and library support staff who have received special training. The observed outcomes have been a higher quality of customer service delivery, an increased use of research consultation services, a more informed and engaged library staff, and increased opportunities for reference librarians to make campus visits. This article outlines the entire process from conception to implementation, including staff training requirements, statistical data, and future implications. 相似文献
2.
《The Reference Librarian》2013,54(22):81-91
Twenty-four public and academic reference librarians were surveyed for the purpose of obtaining information about the services if any, that they currently provide for information brokers, the appropriateness of providing reference services for those who market the information obtained, and whether or not reference departments of public and academic libraries should provide competing fee based reference services. Few public or academic librarians objected to providing reference services for information brokers. Academic reference librarians expressed the view that service should not interfere with services for their primary clientele. Public reference librarians generally held the opinion that their services should be available to all and had already been provided for with public funds. Both public and academic reference librarians expressed concern about qualifications of some commercial suppliers of information as this effected their relationship with them. Public reference librarians were of the opinion that information brokers did not compete with the library and the library should be hesitant about providing fee based reference services. Academic reference librarians were divided in their opinoins about the latter. 相似文献
3.
《The Reference Librarian》2013,54(43):9-28
Reference service has existed in public and academic libraries for over one hundred years, but as libraries move into an age of increasing technology, many traditional methods for providing reference service will no longer be adequate. By examinmg reference services of the past and present, reference librarians can learn from the mistakes and successes of their predecessors to better plan for the future. Reference librarians must be committed to retaining the most successful ideas from the past and giving up the least successful. This critical examination of past services must also be coupled with a visionary and risk-taking outlook for what is needed in the future if reference librarians are to remain a vital part of the information age. 相似文献
4.
图书馆数字参考咨询服务研究 总被引：3，自引：0，他引：3
对数字参考咨询服务的涵义、特点进行了阐述,强调了数字参考服务在图书馆服务的重要地位,指出未来图书馆的发展需要越来越多的参考馆员,高层次的数字咨询参考馆员才会提供高质量的图书馆信息服务,才能迎接网络化信息技术的挑战。 相似文献
5.
《The Reference Librarian》2013,54(66):213-221
Summary The academic information environment is changing greatly as we enter the millennium. These changes are affecting libraries and, specifically, reference services. In the past and even in recent times librarians have been concerned with library orientation, library instruction, and bibliographic instruction. Now they have to worry about teaching students and others viable information and computer skills to cope effectively in the information society. Reference work as practiced this century will undergo major changes in the electronic information environment, and the teaching of effective information skills will become a very important component of reference services. The challenges thus presented to academic librarians will be great but success in this area will mean effective professional survival. 相似文献
6.
《The Reference Librarian》2013,54(25-26):569-589
This article is in two parts. Part One reviews developments in Canadian legislative libraries since the 1960s with particular attention to reference and research services. In 1965, the Library of Parliament in Ottawa established its Research Branch to ensure that legislators would have the extensive and expert assistance needed to deal with a wide range of complex and technical public issues. Since then, three provinc~all egislat~vel ~brariesh ave established research units and a fourth is planning one. Part Two describes Canadian loose-leaf and newsletter reporting services available from non-governmental sources which provide reference librarians with up-to-date information on legislation, regulations and legislative activities. 相似文献
7.
《The Reference Librarian》2013,54(38):191-200
The relationship between reference librarians and technical services librarians has often been strained. In our changing technological and organizational environment, it is imperative that reference librarians and technical services librarians share responsibility for improving this relationship. One way for this to take place is for individuals to become more "accountable" to their colleagues. This article provides accountability guidelines for both reference and technical services librarians which, if followed, can result in increased communication and a better understanding of the roles, concerns, and needs of both reference and technical services librarians. 相似文献
8.
《The Reference Librarian》2013,54(27-28):5-16
Reference librarians are persons who deal with users directly, providing services which cover a wide range of subjects and formals. Sometimes these librarians have subject expertise or are strong in certain areas. Serials librarians are also providing services to users but the nature of their contribution is sometimes overlooked, often misunderstood. The serials librarian can provide a useful link to the world of periodicals, journals, directories and other reference sources because he or she is familiar with the types of materials available, the treatment of serials, and the problems which are posed by this format's complexity. This paper presents the role of the serials librarian not only as a technical services professional, but also as a valuable associate to reference and public services. The main purpose of this discussion is to describe ways in which both reference and serials librarians can work together toward the ultimate goal of providing quality patron service. 相似文献
9.
目前,数字参考咨询服务业已得到不断推广和迅速发展。为此,结合重庆区域本科高校图书馆数字参考咨询服务发展现状,对数字参考咨询服务标识、链接层次、电子资源、培训服务、信息导航、非实时型咨询、实时型咨询以及馆员推介等调查分析,在案例分析的基础上,指出从完善CDISS机制及特色服务、引进新技术、加强咨询馆员队伍建设及加强用户研究等几方面建立健全重庆区域高校图书馆数字参考咨询服务发展长效机制。 相似文献
10.
ABSTRACTReference librarians, specifically those working in academic health sciences environments, have expanded their roles and taken on new and unique responsibilities. While librarians at The George Washington University’s Himmelfarb Health Sciences Library continue to provide traditional reference services, they have gone beyond their comfort zone in many cases to become involved in activities that are outside of the librarian’s established role. This article describes the current roles of Himmelfarb’s reference librarians, as well as the way these librarians prepared for these roles and addressed the associated challenges. 相似文献
11.
12.
《The Reference Librarian》2013,54(93):3-22
Abstract Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated. 相似文献
13.
《The Reference Librarian》2013,54(54):3-10
The current developments in technology and the various societal forces that are driving the major changes in librarianship are very similar to what was recognized as the birth of reference services during the latter half of the nineteenth century. Reference services evolved partly as a result of the spread of education which was iin a state of explosive development. As the general population of the time became better educated, more emphasis was put on the use of the library as an integral part of the educational curriculum. Libraries realized they needed skilled smmg to explain or instruct users in how to use the library and the collections. The intermediary between users and the library collections eventually came to be called reference librarians. From these beginnings, the role of reference librarianship has evolved to its present state. This paper discusses the current state of reference librarianship and the roles and duties of today's reference librarians. 相似文献
14.
《The Reference Librarian》2013,54(54):53-73
Technological, economic, social, and demographic developments transcend every library and affect the way libraries provide services to users. This article reviews societal and general library trends in relation to roles of reference staff in libraries. Four bends are described that characterize the substance of future directions of front line reference librarians. These include contextual perceptions, technological competence, a human dimension, and creativity and innovation. Front line reference librarians must be astute environmental scanners; technological wizards; sensitive, proactive, advocates of diverse library users; and creative innovators of information delivery systems. 相似文献
15.
Michael Ahenkorah-Marfo Harry Akussah 《International Information and Library Review》2017,49(2):87-96
Librarians have different perceptions on the employment of social media in library services. This research focused on investigating the perceptions that academic librarians in Ghana hold about the employment of social media in providing reference and user services. A quantitative research approach employing a Likert-type questionnaire was used in soliciting the views of 99 librarians from six top public and private universities in Ghana on their perspective on the use of social media in providing reference and user services. The findings of the study indicate mixed perceptions on the application of social media in reference and user services. These are variously attributed to lack of skills on the part of librarians to use social media, low bandwidth and poor internet connectivity, and inadequate support/motivation from parent institutions among others. As a result, librarians found the traditional mode of service delivery more comfortable, though they knew the importance of social media in their services. The study recommended, among others, development of skills and sensitization workshops to whip up interest in librarians to use social media in reference and user services. 相似文献
16.
Students of reference service can better prepare for careers in serving today’s communities by not only being sensitive to the needs of all members of their communities but also serving as advocates for services for those who are disenfranchised. This column addresses the place of incorporating the philosophy and application of social justice into the education of information specialists who are preparing for careers as reference librarians. 相似文献
17.
《The Reference Librarian》2013,54(83-84):145-155
SUMMARY The science and technology subject group within the reference department of the University of Tennessee Libraries brings together librarians from reference and other departments who have collection development and subject liaison duties. The authors describe the group's composition and explain how the sci/tech librarians work cooperatively toward goals set by both the Libraries' Reference & Instructional Services and Collection Development & Management departments. The sci/tech group's primary cooperative functions are to facilitate librarians' mutual assistance in organizing projects, share insights for reference and collection development/management activities, plan instruction efforts, discuss web site development, promote mastery of resources and tools, and address other concerns. The subject group enables librarians to clarify plans and procedures and to come to grips with complicated budget matters. A fundamental benefit of group discussions is that they provide an opportunity to explore viewpoints from librarians outside the reference team, leading to more well-rounded decisions. Together with the other subject groups, the sci/tech librarians and their coordinator identify major needs for information and work to provide solutions that improve library services to the academic community. 相似文献
18.
网络环境下的参考咨询服务 总被引：45，自引：0，他引：45
王纯 《现代图书情报技术》2001,17(2):52-54
因特网的发展和普及, 把信息资源的开发利用推进到一个崭新的阶段即网络化电子信息阶段。信息资源达到空前丰富的程度。这些数字化信息为人类的生存和发展带来了机遇和挑战, 有理由相信, 个人的生存和社会的进步都离不开这个网络环境。网络环境下, 图书馆的参考咨询服务在内容和方式上都发生了根本性变革, 对咨询用户信息需求的分析及其获取信息能力的培训是当务之急。而咨询服务工作的规模和发展水平较大程度上又取决于咨询馆员的素质和资格。 相似文献
19.
ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
20.
《The Reference Librarian》2013,54(31):89-102
The author describes the collections, roles, and services of the Reference Section of the National Library Service for the Blind and Physically Handicapped (NLS), Library of Congress. He suggests that there is an audience among reference librarians for the publications produced by the NLS Reference Section. The reference librarians of the NLS network of regional and subregional libraries serving visually impaired and physically disabled readers are, of course, a primary audience for NLS reference publications. However, all items may be used as well by other librarians serving visually impaired and physically disabled people, the majority of whom undoubtedly work in public libraries. The author argues that as reference tools these publications may be used to answer quite specific inquiries and to make sound referrals on a wide range of questions. Librarians may request individual titles or have their libraries placed on a mailing list for any of the cited series. 相似文献