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1.
Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries
Muhammad Jaber Hossain 《International Information and Library Review》2013,45(3):176-189
ABSTRACTOffering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields. 相似文献
2.
This article introduces the use of choice-based conjoint analysis to measure the content preferences of newspaper readers. Its importance lies in its role as part of an economic theory of newspaper finance that connects various measures of news quality to circulation and to circulation revenue. In addition, choice-based conjoint provides another way to operationalize “quality” in terms of how much readers like various kinds of content and the relative amounts of that liking. Content preferences were obtained from a large sample of readers of a newspaper of about 100,000 in circulation from the Southeastern United States using the proposed methodology and subsequently, the results were used by the newspaper to modify its content accordingly. Four months after the content changes were made, the publisher of the newspaper reported a significant maintenance of circulation even as print price was increased by 75%. The findings are consistent with the economic model of newspaper demand, and suggests that preferences measured using choice-based conjoint provide impetus for making key management decisions. 相似文献
3.
“图书馆之友”是图书馆争取社会援助,缓解经费紧张的有力组织。本文通过文献调研和案例分析,对美国“图书馆之友”的募资活动进行了研究,在此基础上设立了一个比较完善的“图书馆之友”募资活动的基本流程,从中总结出其募资的特点、成功举办的条件和存在的问题,并分别从宏观、中观、微观三个层次提出改善“图书馆之友”募资活动的具体措施。 相似文献
4.
为应对高校图书馆图书借阅量逐年下滑、阅读推广活动读者参与热情不高的局面,广西财经学院图书馆通过“静心阅读”活动的举办,有效提升了读者的阅读体验。“静心阅读”案例也给高校图书馆的阅读推广活动带来启示,指出高校图书馆需要重视满足读者个性化需求、提高活动的有效性及应采取的一些激励措施。 相似文献
5.
[目的/意义] 通过分析与探讨美国公共图书馆未成年人服务岗位的现状与特征,提出研究公共图书馆未成年人需求及服务的新视角,同时为我国公共图书馆未成年人服务岗位的设置、支撑与发展提供借鉴。[方法/过程] 收集美国图书馆协会招聘网站上发布的未成年人服务岗位招聘信息,进而使用内容分析法深入分析美国公共图书馆未成年人服务岗位的岗位描述及任职资格。[结果/结论] 研究发现,在未成年人服务岗位设置上,美国公共图书馆更偏向于以“面向服务对象设岗”为主,以“聚焦服务内容设岗”为辅;在职业能力上,对于“策划、实施活动的能力”以及“外联与宣传”的能力需求更大;“针对读者群体”与“适应时代需求”则是其知识和技能需求的主要表现;此外,美国公共图书馆未成年人服务岗位通常将“工作经验”作为一个重要的参考标准,同时注重学历与经验的等效组合。最后,文章从公共图书馆未成年人服务岗位的“针对性”设置、“标准化”支撑和“专业化”发展三方面探讨我国公共图书馆未成年人服务岗位的发展。 相似文献
6.
R. Shalini 《International Information and Library Review》2013,45(2):189-193
The author supports the opinion that full benefit may be derived from the technological potential on condition that serious attention is given to the social, political and ethical aspects, which are often barriers to the free and multi-directional access to information, especially in developing countries. Causes of these barriers — “disarticulations” within a society — are listed and their importance in developing countries emphasized. Possible different communication structures in a society and their effects are examined. The author concludes that the traditional, principle of free flow of information is not sufficient in the advancing information society; there is a need for a, principle which deals more specifically with the “activation”, “mediation”, and “networking” of the needs and opinions at the different levels of society. 相似文献
7.
Dianna E. Sachs Kathleen A. Langan Carrie C. Leatherman Jennifer L. Walters 《College & Undergraduate Libraries》2013,20(3-4):327-351
This article reports on the findings of a study that evaluated the effectiveness of redesigning online information literacy tutorials in order to meet the learning needs and preferences of Millennial students. Using both quantitative and qualitative measures, this study compared two different online tutorials—a static, HTML-based tutorial and a dynamic, interactive, audio/video tutorial. This study found that, contrary to generalizations made in the library and education literature, Millennial students learned equally well from both tutorials. However, students expressed a much higher level of satisfaction from the tutorial designed to be “Millennial friendly.” 相似文献
8.
《International Information and Library Review》1997,29(2):189-199
The author supports the opinion that full benefit may be derived from the technological potential on condition that serious attention is given to the social, political and ethical aspects, which are often barriers to the free and multi-directional access to information, especially in developing countries. Causes of these barriers — “disarticulations” within a society — are listed and their importance in developing countries emphasized. Possible different communication structures in a society and their effects are examined. The author concludes that the traditional, principle of free flow of information is not sufficient in the advancing information society; there is a need for a, principle which deals more specifically with the “activation”, “mediation”, and “networking” of the needs and opinions at the different levels of society. 相似文献
9.
Andrew Tolson 《The Communication Review》2013,16(4):463-480
Some recent assessments of public communication have demonstrated a concern for “authentic” forms of discourse in public life. This article uses a methodology derived from conversation analysis to examine different forms of public discourse in news interviews. Previous studies taking this approach have outlined the protocols for formal news interviews, but this article also looks at some types of “conversational” news interviewing that are increasingly prevalent in contemporary broadcasting. The modes of address (to the overhearing audience) in these types of interview can be usefully compared to the inclusive, sociable address associated with some genres of popular entertainment. It is suggested that the effect of “communality,” constructed by these conversational forms of talk, might be one factor in the development of new forms of participatory “public‐ness,” around some types of news events. 相似文献
10.
Anders Sundnes Løvlie Karoline Andrea Ihlebæk Anders Olof Larsson 《Journalism Practice》2018,12(3):362-381
This article investigates user experiences with editorial control in online newspaper comment fields following the public backlash against online comments after the 2011 terror attacks in Norway. We analyze data from a survey of online news consumers focusing on experiences and attitudes towards editorial control set against a spectrum between “interventionist” and “noninterventionist” positions. Results indicate that interventionist respondents rate the quality of online comments as poor, whereas noninterventionist respondents have most often experienced being the target of editorial control measures and feel that editorial control has intensified after the terror attacks. We conclude that newspapers should pay attention to the different needs of participants when devising strategies for editorial control. Media professionals should also consider changes to increase the transparency of moderation practices. 相似文献
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12.
《The Reference Librarian》2013,54(75-76):163-172
Summary Emerging technologies continue to offer librarians new opportunities to improve user services. Comment and query links on some library web pages are absorbing a significant share of the customer service workload previously handled by traditional reference desks. Fa miliar types of patron problems of course continue to crop up at the “vir tual reference desk.” New and different aspects of patron problems also appear. Originating with the experiences of a research university li brary's web group in dealing with incoming user messages, this study examines the challenges as well as advantages of dealing with “problem patron” phenomena in a virtual environment. 相似文献
13.
David Buckingham 《The Communication Review》2013,16(1-2):51-60
This article explores some of the dilemmas and difficulties encountered by academic researchers (and specifically those who work on media audiences) in presenting their work in the public domain. It considers some examples of media coverage of debates about media audiences, raising questions about academic authority, research evidence and public knowledge. It points to the limitations of a view of such debates as “moral panics” and proposes a different approach based on social constructionist analyses of “social problems.” It concludes by considering some of the ambivalence and uncertainty that surrounds the increasingly common requirement for academics to become engaged with the public at large. 相似文献
14.
科研成果被重要数据库收录、引证等量化评价结果是查收查引提供的主要服务内容,也是衡量“双一流”建设发展水平的重要评价工具。文章采取网络调研法对102家教育部认证的科技查新工作站进行调研,针对“双一流”建设中高校评价对查收查引服务的需求进行分析。以调研结果为基础,明确查收查引服务在“双一流”建设高校评价需求下凸显的问题,继而针对分析的问题,提出相应的解决措施。 相似文献
15.
[目的/意义]设计我国科技信息多维贫困指标体系,开展实证研究并制定帮扶策略,为推动贫困地区农民科技信息素养提升与可持续发展,也为我国科技信息贫困研究提供可供参考的方法与数据。[方法/过程]围绕我国科技扶贫总体目标,结合贫困地区农民的科技信息需求,从图书馆提升农民科技信息素养及贫困地区科技信息能力的角度,探索构建一套包含“教育”“医疗”“产业”“人员”“管理”5项维度15个指标的我国科技信息多维贫困测度指标体系。在此基础上,运用A-F法以秦巴山区为例开展实证研究。[结果/结论]所构建的我国科技信息多维贫困指标体系及测度方法能够有效反映秦巴山区的科技信息多维贫困现状,发现科技信息多维贫困的程度、分布及关键点,从而有效制定相应的帮扶路径和策略,推动秦巴山区农民科技信息素养及区城科技信息能力提升。 相似文献
16.
Theodore A. Avtgis Daniel V. West Traci L. Anderson 《Communication Research Reports》2013,30(3):280-287
Knapp's (1978) ten stage model of relationships has been widely cited and endorsed, nonetheless a solid empirical foundation for this model is lacking. This study was conducted to provide the preliminary information necessary to identify, empirically, the stages of “coming together”; and “coming apart”;. Focus groups were conducted to identify behavioral, cognitive, and affective dimensions indicative of the ten stages proposed by the Knapp model. Findings indicate that people generally report different thoughts, feelings, and behaviors in each stage. The findings are discussed in terms of the further development of Knapp's model and creation of a corresponding measurement scale. Directions for future research involving the development of such a scale are also discussed. 相似文献
17.
《Journal of Informetrics》2020,14(2):101017
In this study, we investigate the extent to which patent citations to papers can serve as early signs for predicting delayed recognized knowledge in science using a comparative study with a control group, i.e., instant recognition papers. We identify the two opposite groups of papers by the Bcp measure, a parameter-free index for identifying papers which were recognized with delay. We provide a macro (Science/Nature papers dataset) and micro (a case chosen from the dataset) evidence on paper-patent citation linkages as early signs for predicting delayed recognized knowledge in science. It appears that papers with delayed recognition show a stronger and longer technical impact than instant recognition papers. We provide indication that in the more recent years papers with delayed recognition are awakened more often and earlier by a patent rather than by a scientific paper (also called “prince”). We also found that patent citations seem to play an important role to avoid instant recognition papers to level off or to become a so called “flash in the pan”, i.e., instant recognition. It also appears that the sleeping beauties may firstly encounter negative citations and then patent citations and finally get widely recognized. In contrast to the two focused fields (biology and chemistry) for instant recognition papers, delayed recognition papers are rather evenly distributed in biology, chemistry, psychology, geology, materials science, and physics. We discovered several pairs of “science sleeping”-“technology inducing”, such as “biology-biotechnology/pharmaceuticals”, “chemistry-chemical engineering”, as well as some trans-fields science-technology interactions, such as “psychology - computer technology/control technology/audio-visual technology”, “physics - computer technology”, and “mathematics-computer technology”. We propose in further research to discover the potential ahead of time and transformative research by using citation delay analysis, patent & NPL analysis, and citation context analysis. 相似文献
18.
《期刊图书馆员》2012,62(1-4):17-23
This preconference was led by Rachel Kirk, who presented on accounting topics such as reconciliation and cost–benefit analysis. Attendees had the opportunity to work with library data and spreadsheets provided by Kirk to practice reconciling accounts and analyzing the costs and benefits of particular resources. Additionally, Kirk discussed some common problems that acquisition librarians face, such as managing multiple accounting systems and working with the university's accounts payable office. The session ended with Kirk going over the impact that inflation plays upon a collections budget and strategies to better match the library's resources to researchers' needs, including leaving “Big Deals.” 相似文献
19.
《期刊图书馆员》2013,64(1-2):151-166
ABSTRACT Electronic Resource Management (“ERM”) Systems have developed quickly-especially since the release in 2004 of the report of the Digital Library Federation's Electronic Resource Management Initiative (“ERMI”). Several ILS and other vendors have now developed systems based on the “ERMI Specifications” and sold them to some 300 libraries worldwide. While these specifications provide a firm basis for current systems, early experience points to additional needs or requirements for future development. A second phase of ERMI will address some of these needs, including professional training of librarians on “mapping” license terms to the ERMI data dictionary, collaboration with other organizations on refining standards for communicating license terms, and efforts to automate usage data gathering through a protocol called SUSHI (for “Standardized Usage Statistics Harvesting Initiative.”) Additional issues or areas needing development include greater integration with Integrated Library Systems, standards for and inclusion of more detailed coverage data, integration between link resolvers and ERMs, and automation of administrative tasks. 相似文献
20.
G. Chandler 《International Information and Library Review》2013,45(2):139-150
The social impact of the “Digital Divide” in a Central–Eastern European country provides a comprehensive study of different “Digital Divides” existing between “emerging democracies” (or “emerging new market-oriented economies”) from Central and Eastern Europe, as well as between them and industrialized developed countries (Western Europe, USA, etc.). Former and actual influencing factors are analyzed and evaluated, basic facts and social impacts are presented, some solutions are issued. The United Nations' concerns and roles are emphasized. 相似文献