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1.
《Government Information Quarterly》2020,37(1):101423
In today's organizations, employees have an ever-growing variety of Instant Messaging (IM) technology to use to assist with the performance of their work activities. The use of an instant messenger (LINE) is popular in the government sector where immediate responses due to public pressure are expected; however, very little is known about the role of LINE in civil servants' work and its impact on their experiences. To address this gap, based on the media richness theory, this study aims to explore workers' online social anxiety, LINE cognitive fatigue (LCF) and perceived information overload of IM (PIOIM) affecting their job engagement. The data used in this study were collected from 429 civil servants in Taiwan via an online survey and were analyzed using structural equation modeling. The results show that online social anxiety is positively related to LCF and PIOIM. Respondents with higher LCF and PIOIM are less likely to be involved in job activities. Online social anxiety is negatively related to job engagement mediated by LCF and PIOIM. Considering the flexibility of using IM in communicating public affairs between civil servants, the flood of messages has to be reduced in order to increase job engagement. 相似文献
2.
《Government Information Quarterly》2022,39(4):101741
There is a growing attention to the phenomenon of technostress in the workplace over the last decade. However, research to date has focused predominantly on the dark side of technostress, while empirical studies on the challenge aspect of technostress have been absent. Using data collected from government ministry employees in China, this study utilized a moderated mediation model to examine how two challenge stressors resulting from the use of social media for work purposes, time pressure, and learning demand, were related to change-oriented organizational citizenship behavior (CO-OCB) in the public sector. Results showed that for employees with higher public service motivation (PSM), both time pressure and learning demand were positively related to CO-OCB via the mediating role of job involvement. For low-PSM employees, however, the indirect positive relationship with CO-OCB through job involvement was only significant for learning demand but not for time pressure. 相似文献
3.
Sabina Lissitsa 《亚洲交流杂志》2017,27(1):18-32
In light of the growing role of social media in conflict management, the current study analyzes the interrelationship of online political participation of Israeli Jews, the frequency of their online contacts with Arabs, and Jews’ perceived social distances from Arabs. The research was conducted through an online survey of a representative sample of 458 Israeli Jews who use the social media at least 3 times a week. Overall, although causation cannot be inferred because of the correlational design of our study, results suggest that frequency of online contacts may positively affect closeness to Arabs in line with contact theory. In keeping with the socialization perspective of political engagement, the findings indicate that the impact of online political participation on social distances from Arabs was mediated by interactions between Jews and Arabs in the social media. 相似文献
4.
Public employees' use of social media: Its impact on need satisfaction and intrinsic work motivation
Although increasing numbers of employees working in public organizations are using social media for work purposes and numerous studies exist on how social media affect organizational outcomes, we have very limited knowledge of how using social media for work purposes affects employees' work motivation. This paper fills this important gap by using self-determination theory (SDT) to analyze how the use of social media for work purposes is associated with government employees' need satisfaction and intrinsic work motivation. According to regression results, employees' use of social media is positively related to employees' need satisfaction (autonomy, relatedness, and competence) and, accordingly, intrinsic work motivation. However, further analysis shows that too much use of social media has an averse effect. Theoretically, this study is one of the pioneer attempts to integrate e-governance with SDT. Practically, we encourage managers to use caution in promoting the use of social media for work purposes. Using social media two to three days a week may be the ideal range. 相似文献
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6.
This paper provides a general overview of the way local governments use Twitter as a communication tool to engage with their citizens. More concretely, it tries to identify factors associated with both the channel activity and citizen engagement, to understand the relationship between media type and citizen engagement and to analyse whether different content generated different levels of engagement. A sample of the 29 most populated Andalusian local governments is examined. The results show that the majority of Andalusian local governments have an official corporate Twitter account with certain level of activity. There is no, however, a significant relationship between the population of a municipality and its citizen's engagement, and there is a significant negative relationship between audience and engagement and between activity and engagement. The findings of the study also show the particular media and content types generate higher engagement than others. This paper contributes to the literature on social media and has practical implications for local governments. 相似文献
7.
Michael W. Kearney 《Communication Research Reports》2017,34(2):106-114
Many have noted the immense potential of social media as a catalyst for political engagement. While we know a great deal about the people who use social media for politics, and even why they do it, we know very little about when, or under what conditions, political uses of social media actually occur. In this article I extend interpersonal goals theory to examine when political social media use happens. Results suggest that, above and beyond cognitive political engagement, interpersonal goals contribute significantly in explaining political behaviors on Facebook. I find that political posts entail greater affective and interaction-related risks than following political pages or updating one’s profile, while “liking” political posts affords users a low-cost/low-reward strategy for managing interactions. As such, this study provides evidence that political expression on Facebook takes several distinct forms. 相似文献
8.
The televised debates in the 2016 presidential election took place between two controversial candidates, Hillary Clinton and her opponent, Donald Trump, who faced a deeply divided electorate of highly opinioned voters that had already decided on their supported candidates. How did viewing the debates influence them? Would the debates reinforce their existing opinion, or provide them with useful information about the candidates? Drawing on Davison’s third-person effect hypothesis, this study aims to shed light on the question of how viewing the debates influences voters relative to others in the era of social media. The study focuses on the need for orientation as a predictor of debate exposure and the behavioral consequences of debate exposure for electoral engagement on social media. Findings show that partisans are not impacted by viewing the debates, but respondents perceived Independents to be most vulnerable. Further, need for orientation moderated the relationship between debate exposure and perceived effects of the debates on self, which prompted respondents to mobilize support for the candidate of their choice and to vote for their supported candidates. 相似文献
9.
ABSTRACTScholarly and pragmatic definitions of the term “engagement” vary drastically. This article attempts to capture the nuances of the term by exploring journalists’ roles on social media where “engagement” is supposed to be particularly prevalent. Using in-depth interviews, we gauge the attitudes of traditional political journalists as well as those who think of themselves as “engagement specialists” about their responsibilities in interactive spaces. In addition, we analyze what kinds of engagement are happening in these spaces, and how citizens’ expectations are being articulated, in terms of journalist-audience relationship—an organic resultant of engagement. We found that journalists are taking on new kinds of roles in social spaces—often in the name of “engagement”—but that work is not always particularly interactive with citizens; rather, content is engaged with. In contrast, citizens look to journalists to play a number of roles that range from civic guide to therapist. Thus, relationship building happens sporadically. Furthermore, engagement level is dependent on the platform and its affordances. This research offers a continuum of social media engagement conceived as relationship building that can reconcile the disparities in how we define engagement, and suggests newsrooms appreciate the nuances via a series of recommendations. 相似文献
10.
The Role of Engagement in Learning From Active and Incidental News Exposure on Social Media 总被引：1，自引：0，他引：1
Anne Oeldorf-Hirsch 《Mass Communication and Society》2018,21(2):225-247
The growing reliance on social media as news platforms may lead to more passive news consumption but also offers greater potential for engaging in news. This study investigates the role of engagement with news content on Facebook and Twitter between news exposure and current events knowledge. An online survey (N = 400) tests the relationships between social media news seeking, incidental exposure to news on social media, engagement in shared news content, cognitive elaboration, and current events knowledge. The results show that both active seeking of and incidental exposure to news on both sites are linked to engagement, which is linked to greater cognitive elaboration about the content. Furthermore, engagement mediates the relationship between both types of news exposure and cognitive elaboration. However, engagement and elaboration are not related to knowledge. These results indicate that the key role of social media in news content is not knowledge gain but the ability to engage users who may be passively receiving news on these sites. This study extends the cognitive mediation model of learning from the news in the context of current social media, with updated news consumption norms such as engagement with news on these sites, and incidental news exposure. 相似文献
11.
Social media technologies have begun to enter the governmental workplace as tools to accomplish improved public service and engagement. Widespread recognition of the potential of social media technology for achieving public outcomes does not match our understanding about how and why specific tools are being used for specific purposes. This paper makes use of newly collected national survey data from local government managers in five different agencies to address the questions: which social media tools are being used, for which tasks or purposes; and what organizational characteristics influence the coupling of task and technology. Findings reveal patterns of social media tool application for particular purposes, although organizations do not all use social media tools in the same way. Moreover, regression analysis shows that different organizational factors – work characteristics, innovativeness, technology and management capacity and stakeholder influence – predict each of the four technology–task couplings — social media for dissemination, social media for feedback on service quality, social media for participation, and social media for internal work collaboration. This study demonstrates that social media tools are not a monolithic group and calls for greater research attention to the complex interactions among social media technology, task and organizational context. 相似文献
12.
[目的/意义] 针对现有社交媒体倦怠影响因素的探究中存在不一致和差异性的问题,使用定量分析方法对已发表的实证研究文献中的统计结果进行梳理总结和再统计。[方法/过程] 本研究从68篇实证研究文献中共提取出72组224个效应值进行研究,将社交媒体倦怠影响因素归纳为情境和本体两大因素,并提炼出平台类型、文化特征、社交媒体使用程度、用户性别及被试群体5个调节变量。使用元分析定量分析方法,通过异质性检验和次群体检验来探讨不同因素对社交媒体倦怠的影响,并检验调节变量对社交媒体倦怠影响的显著性。[结果/结论] 研究结果表明,情境因素和本体因素均对社交媒体倦怠产生显著的正向影响;两者对社交媒体心理倦怠的影响均强于对社交媒体行为倦怠,而情境因素与社交媒体倦怠之间呈现出更高的相关性。同时,本研究归纳识别的5类调节因素在本体因素与社交媒体倦怠之间具有一定的调节效应,而情境因素与社交媒体倦怠之间的关系仅受到被试群体的调节。 相似文献
13.
Donald G. Ellis 《Communication monographs》2019,86(1):68-87
Coherent development of theories of ethnopolitical conflict has been slow and scattered. Moreover, the role of communication has been seriously neglected. I theorize ethnopolitical conflict along two dimensions: the level in which the conflict is entered (macro state-level, mid civil society level, and individual level) and the type of communication most characteristic of the level (bargaining and negotiation, intergroup relations and intercultural communication, identity theories and deliberative processes). Additionally, the article makes the case for a social constructionist perspective on ethnicity, and develops a relationship between communication and ethnopolitical conflict. Finally, theories of communication are posed as mediators of social systems that couple the communication systems of two conflictive groups in order for them to increase commensurability. 相似文献
14.
ABSTRACT This experiment (N= 476) investigates how individuals evaluate political candidates who use informal communication on social media. We use expectancy violations theory (EVT) to predict that informal communication will lead to negative evaluations. Our results suggest that politicians’ use of informal communication on social media leads to expectancy violation, which decreases perceived credibility and lessens intention to support a candidate. This effect was not moderated by sex (male versus female) or age (young versus old) of the candidate, nor of participants being the same sex as the candidate. These findings suggest that political figures should use informal communication on social media with caution. 相似文献
15.
Jialing Huang 《亚洲交流杂志》2018,28(3):281-297
Air pollution is a critical environmental problem that has spurred great public concern in China. This study examines how issue salience, environmental value, risk perception, and affective response influence information seeking, objective knowledge, and policy support related to this issue. The recent release of a controversial environmental documentary on Chinese social media, Under the Dome, also prompted us to explore the impact of exposure to this documentary on Chinese social media users’ information seeking and policy support related to air pollution. Results showed that risk perception and negative affect influenced information seeking and policy support both directly and indirectly. Also, exposure to the documentary moderated the effects of key variables on information seeking and policy support. However, contrary to our expectations, no significant relationship was found between information seeking and objective knowledge. Theoretical and practical implications of these findings were discussed. 相似文献
16.
This study examines theoretical connections among three variables, each in its own way engendering profound political implications for the Chinese society today: news use, national pride, and political trust. We focused on the impact of ‘positivity bias in news’ and advanced a theoretical model on the basis of framing theory to address the dynamics of propaganda and its persuasive effects. Using data from the World Value Survey, we found: (1) news use in general, television news viewing in particular, was positively associated with political trust and national pride; (2) impact of news use on political trust disappeared once national pride was statistically controlled; and (3) intensity of national pride moderated the bivariate relationship between news use and political trust. The effect of party propaganda intended to consolidate political trust in China was contingent upon both one's affective ties to the state and the form of news media regularly consumed. 相似文献
17.
Rachna Prakash 《Journalism Practice》2020,14(5):574-591
ABSTRACTLocal TV news stations regularly post to social media, on Facebook in particular, in an effort to engage audiences, but little is known about the effect of this practice on newscast ratings. We examine the relationship between engagement on Facebook and newscast ratings using data from Shareablee and Nielsen respectively in regression analyses. We find that Facebook engagement does not cannibalize TV ratings, rather there is a clear positive relationship between the two. However, further analyses suggest that this relationship may be driven by interest in news events or other market-wide factors that result in both Facebook engagement and viewership increasing or decreasing simultaneously. 相似文献
18.
Yung-I Liu Fei Shen William P. Eveland Jr. Ivan Dylko 《Mass Communication and Society》2013,16(5):713-737
Research has examined the relationship between traditional news media use and normatively important political outcomes such as knowledge and participation. However, most research fails to account for variations in the nature of news over time and across communities that could alter the fundamental relationship between exposure and these outcomes. Here two studies are presented—one with variation in news characteristics over time based on the American National Election Studies time series data and another with variation across local communities and newspapers within a single state during a single election year—to assess the hypothesis that the relationship between news use and political outcomes are moderated by natural variations in the nature of the news content and news outlets. 相似文献
19.
馆员工作-家庭冲突及其平衡策略——基于学习型图书馆背景的研究 总被引：1，自引：0，他引：1
以学习型图书馆的馆员工作-家庭冲突和平衡作为研究视角．简要介绍学习型图书馆、图书馆知识型员工、工作-家庭冲突等理论知识。从社会、组织、家庭及个体四个层面分析馆员工作-家庭冲突影响因素．并针对这些影响因素提出了相应的平衡策略。 相似文献
20.
With increased research attention being paid to the relationship between information and communication technologies (ICTs) and social movements during the Arab Spring, the role of new and social media in promoting social movements in China is examined in depth. Focusing on the most popular social media platform in China, Weibo, this research includes a review of new scholarship about ICTs and social movements, analysis of Chinese grassroots social movements organized via Weibo, and the limitations of these social movements. The guiding question here is how individual Chinese citizens strategically used Weibo to facilitate social movements. 相似文献