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1.
Megan Oakleaf is an Associate Professor of Library and Information Science in the iSchool at Syracuse University and provides consultancy services on academic library value, outcomes assessment, evidence-based decision making, information literacy instruction, and information services. She is the author of the Value of Academic Libraries Comprehensive Review and Report. Her research areas include outcomes assessment, evidence-based decision making, information literacy instruction, and academic library impact and value. In this presentation Megan discusses the evolution of library services and the corresponding changes in how a library’s value may be measured and assessed within the larger context of an organization.  相似文献   

2.
ABSTRACT

In recent decades, the composition of academic library collections has shifted toward electronic formats, resulting in a more complicated publication landscape to be navigated by selectors. Additionally, the workload of public services librarians has become more weighted toward instruction and research support, putting more pressure on the time of liaison librarians tasked with collection development responsibilities. These shifts have prompted academic institutions, including University of Wyoming Libraries, to consider a restructuring of collection development responsibilities. This article describes the evolution and implementation of a centralized model of selection at UW Libraries.  相似文献   

3.
《The Reference Librarian》2013,54(79-80):267-279
Summary

Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year.  相似文献   

4.
Abstract

This article describes the current distance education environment for university libraries and the distance education library services for faculty and students. The authors surveyed selected Association of Research Libraries (ARL) members to determine current services and the changes in distance education library services since the 1996 ARL SPEC Kit Survey. The 2003 survey included the library services listing from the “Guidelines for Distance Learning Library Services: A Draft Revision,” prepared by the Distance Learning Section of the Association of College and Research Libraries, ALA.  相似文献   

5.
ABSTRACT

This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed.  相似文献   

6.
In order to meet its present and future needs, the University of Kentucky Libraries initiated a team-based process with the intent of redesigning the Libraries’ organizational structure. Toward this end, library faculty and staff who were involved in the project received training related to the purposes and functionality of various types of teams, quality management tools, and analytical and decision making processes. Process teams were established to study the three major organizational components -technical services, public services, and management. A team-based management model was ultimately adopted system-wide by the University Libraries, with self-directed management and work teams replacing the traditional divisions and departments. Ad hoc project teams were established as needed. The processes that the technical services component followed during both the study and the implementation phases can be applied to management and work units in any library setting.  相似文献   

7.
《期刊图书馆员》2013,64(3):47-55
ABSTRACT

Documentation is the written record of activities, policies, and procedures within a certain organization or group. Libraries, especially technical services units, need to be more vigilant about documenting the important activities of their departments for current and future use. After looking at past library literature, this article highlights ways to incorporate documentation into acquisitions, serials, and cataloging units while emphasizing the importance of these activities and making sure all staff members are involved.  相似文献   

8.
《期刊图书馆员》2013,64(1-2):307-313
Summary

Libraries are reevaluating technical services processes and making technological, organizational, and workflow changes in order to optimize productivity with ever shrinking resources and provide effective user services in the rapidly changing information environment. However, regardless of how much tinkering we do with streamlining processes, little will change until the culture of technical services changes. This workshop discusses the culture of the library profession and presents a case study of one library's attempt to transform that culture.  相似文献   

9.
ABSTRACT

WelServe is the database management system Welch Medical Library developed for quantitative assessment of services. The informationist team uses WelServe to capture data about direct service contacts with members of the research, clinical, and academic units at the Johns Hopkins Medical Institutions. WelServe data is used for library management and for reporting productivity data to higher units, including the Welch Advisory Committees, composed of deans and managers from the hospital and the schools of nursing, public health, and medicine. WelServe also supports reporting for the American Association of Health Sciences Libraries and the Association for Research Libraries.  相似文献   

10.
《图书馆管理杂志》2012,52(8):754-769
ABSTRACT

This article describes the development and implementation of e-science and research support services in the Health Sciences Libraries (HSL) at the University of Minnesota (UMN). A review of the broader e-science initiatives within the UMN demonstrates the needs and opportunities that the University Libraries face while building knowledge, skills, and capacity to support e-research. These experiences are being used by the University Libraries administration and HSL to apply support for the growing needs of researchers in the health sciences. Several research areas that would benefit from enhanced e-science support are described. Plans to address the growing e-research needs of health sciences researchers are also discussed.  相似文献   

11.
《图书馆管理杂志》2013,53(1-2):267-280
Abstract

This paper discusses how the University of Wyoming Libraries have worked in partnership with the larger institution and its Outreach School to develop a strategic plan for the future of distance education at the University of Wyoming. This collaboration insures that distance learners receive comparable library services to on-campus learners. The authors focus on how the World Wide Web is utilized to provide library services to students, in particular to online students.  相似文献   

12.
ABSTRACT

During the past several years the Colorado State University Libraries considered alternatives to their current integrated library system, Innovative Interfaces’ Millennium, and their web scale discovery service, VuFind. These explorations were conducted by two separate task forces that both led a similar course of action: “watch and wait” for the progression of open source library utilities. A few years later, another task force was formed to examine other proprietary Open Uniform Resource Locator link resolvers. In the end, the Committee resolutely understood that a holistic approach to library technology is paramount for providing optimal service and that the a la carte approach to selecting and incorporating library technologies from disparate proprietary companies has a deleterious effect on services.  相似文献   

13.
Virtually Yours     
《The Reference Librarian》2013,54(79-80):19-34
Summary

The world of the reference librarian is changing. As more and more patrons go to the Internet first to meet their information needs, libraries must be there to help them locate and obtain relevant information. Libraries have been experimenting with virtual reference tools for some time. This paper will provide a brief overview of the development of virtual reference services, examine the need for and provide lessons learned from implementing virtual reference services in a major research library.  相似文献   

14.
ABSTRACT

Five years ago the Association of College and Research Libraries published “The Value of Academic Libraries” report, spurring academic libraries to action concerning assessment. Communicating library value is especially important when reaching distance learning populations outside the walls of the library. By employing marketing and branding strategies combined with the library's inherent characteristic of compassionate service, the library can use its powers for good to communicate value and gain advocacy for the library. This article discusses one distance learning librarian's experience building campus partnerships by assessing library services, and using assessment to build advocacy for the library within the institutional distance learning community.  相似文献   

15.
《图书馆管理杂志》2013,53(1-2):279-300
Abstract

With the proliferation of distance education programs, it is essential to consider methods to reach faculty who are often at a distance themselves. This paper discusses how the Libraries and School for Professional Studies Distance Learning department at Regis University collaborated to develop an online workshop in WebCT designed to raise faculty awareness of library resources and services and to train them to integrate library activities into the courses they teach.  相似文献   

16.
ABSTRACT

While broad assessment projects are often used to steer library strategic planning initiatives, this article will present the benefits of qualitative interviews with distance learning constituents as a framework for developing a focused vision and targeted services. This article will describe the planning and execution of an assessment project used to build a foundation for future library resources and services to target off-campus users. The benefits of this analysis will be detailed. Based on the data, implementation strategies were devised to strengthen and further develop the distance learning unit at Florida State University Libraries.  相似文献   

17.
Abstract

Today, it is advantageous for academic libraries to look outside their own organizations to other potential campus and commercial partners when considering new services. This case study describes the planning and implementation of electronic reserves at the University of Kansas Libraries, including the integration of two commercial partners, XanEdu (provider of electronic course packs) and Blackboard (a courseware management package). Docutek was chosen as the electronic reserves software package because it offers copyright management and faxing capabilities (when hosted locally). There is also a discussion of the advantages and disadvantages of centralization versus decentralization of different aspects of electronic reserves when multiple library locations are involved.  相似文献   

18.
《图书馆管理杂志》2013,53(1-2):409-424
Abstract

Reaccreditation offers academic libraries concerned about improving library services to distance students with an important opportunity to obtain support from their academic institutions. Nova Southeastern University (NSU) Libraries provides a case study of how one library has used the reaccreditation process to increase both the administration's cooperation and funding for document delivery, online resources, bibliographic instruction, and local library resources to distance students.  相似文献   

19.
Taking Control     
《The Reference Librarian》2013,54(72):113-122
Abstract

Libraries are at a crossroad. Down one road are the traditions long accepted by libraries as the proper way to run a library. The other way leads the libraries into the challenges and chaos of the Internet. There are innovative attempts to use the potential of the Internet to redirect traditional patterns of access to information and services.  相似文献   

20.
ABSTRACT

Library patrons are adopting mobile devices for personal and other uses. The ubiquity of mobile devices will lead to changes in how and where learning and education happens. Libraries have wanted to become ubiquitous by making resources and services available anywhere, anytime. Reference librarians can use mobile devices and applications to include services in mobile learning environments. Challenges to libraries include uncertainty about which technologies to adopt in a rapidly changing technology landscape, the cost of technology adoption, staffing for 24–7, diversity of needs and preferences among library patrons, and the need to offer stable, consistent services. The combination of mobile librarians, mobile patrons, and mobile content provides an opportunity to move closer to the ideal of the ubiquitous library.

This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 279–290, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556942.  相似文献   

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