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1.
Abstract

This case study explores the concept of the design cycle as a guiding principle for choosing usability methods. It discusses the stages of the design cycle alongside the strengths and weaknesses of usability methods commonly used in libraries. Hollins University applied the design cycle principles to the redesign of the library’s website, which involved various methods (e.g. analytics, card sorting, content audit, surveys, and usability testing). This article argues that using the design cycle encourages an effective practice of mixing different usability methods, which leads to a more informed approach to improving usability. It concludes with recommendations for application of the design cycle to library projects.  相似文献   

2.
Abstract

The researchers conducted a task-based usability test of the effectiveness of online research beginning on the library Web site homepage. The participants included five university faculty members, six graduate students, and six undergraduate students. All participants reported feeling satisfied with their overall research experience, though most were unable to effectively complete all the research tasks of the test. The researchers identified weaknesses in the approach and process of many participants, and overall usability issues of the library discovery tool and other library Web site pages and research interfaces. Findings indicate the need to strategically incorporate self-service information literacy and research skills help into the library Web site, and to implement navigation and design changes to the library homepage, discovery tool interface, online catalog, and across all the library's Web services.  相似文献   

3.
A transition of content management systems provided Kornhauser Health Sciences Library with an opportunity to redesign the library’s website to be more user-friendly, efficient, and visually appealing. A multistage approach was taken: (1) informal interviews of various stakeholders from the library, (2) a redesign using information gained from those stakeholders, and (3) a retrospective comparative usability study. This study was conducted with the goal to inform library staff whether the redesigned website improved accuracy and efficiency of information retrieval through the completion of timed tasks. In addition, user satisfaction was measured through guided interview questions.  相似文献   

4.
This paper highlights the design and development process that two academic business librarians employed to create an online toolkit of eLearning supports for business students. After receiving funding from their institution’s internal teaching innovation fund, they hired and worked with two eLearning design companies to produce the toolkit. The toolkit includes videos and PDF resources that show students how to retrieve specialized resources for key business research tasks. The librarians undertook this project to increase the online business information literacy offerings at their university and better support their institution’s diverse commuter, distance, and part-time student population. To develop a student-centered toolkit, the librarians used a curriculum mapping exercise, online surveying, focus groups, usability tests, and a student review group. They also adapted the ADDIE instructional design model and consulted adult learning theory to develop a series of micro-learning supports that were relevant and useful for undergraduate and graduate business students.  相似文献   

5.
Usability testing on library search tools was conducted with ten students and eighteen library staff members at Syracuse University. The study addressed three research questions: (1) Do the ways in which librarians carry out search tasks on the library Web site vary from those of student users?; (2) Are those variations indicative of different mental models, i.e. different experience with and knowledge about the content and search tools on the Web site?; and (3) If there are differences, what are the implications of those different models for the usability of the site by students? Participants were tasked by using the library's Web site to locate both known items and items about a subject in the library's collection. The two groups differed in the success with which they were able to complete the tasks, as well as the time used. There were differences in the selection of search tools, the syntax used within the search box, the expectations of how library resources are organized, and the level of persistence as tasks were performed. Students’ behavior is characteristic of different mental models for how search tools work. The results are applicable to the design of the library's Web site and have implications for how library staff conduct reference and instruction services.  相似文献   

6.
《The Reference Librarian》2013,54(95-96):187-211
Abstract

In 2002, librarians at the Utah State University (USU) Libraries were awarded a grant to develop online tutorials. The major design challenge was to create tutorials specific to USU resources and students, including distance learners, while also making them flexible so that other Utah colleges and universities can adapt them for their own needs. The tutorials also needed to address the information behavior of a new generation of students accustomed to using computers and the Internet. While recent studies have begun to address some gaps in our knowledge of the information behavior of the Web Generation, we conducted a needs assessment to help us create a tutorial that more accurately addresses the existing knowledge and behavior of undergraduates at USU. We used multiple methods to determine the learning needs of our audience and to provide guidance for the design process.  相似文献   

7.
This study used two successive phases of usability testing to evaluate two different versions of a Communication 430 course LibGuide. The first version of this guide had a longer, more visually complex navigation menu, with more course-related research information directly accessible through this menu. The second version had a shorter, less complex menu that offered less directly accessible information. Twenty-four of the 33 students enrolled in the class (73%) tested either one version or the other for usability in completing tasks that simulate course-related research assignments, ultimately indicating they found the longer navigation menu more usable. This paper may be the first to describe the engagement of students enrolled in a course in testing a LibGuide dedicated specifically to that course. As such, it will be of interest to many academic librarians and instructional design professionals.  相似文献   

8.
本文采用实证研究方法,从消费者的角度研究网上书店网站的可用性,分析其对消费者购买行为的影响。实验选取了三个网上书店网站,邀请59名学生参加。结果表明,网站的可用性对消费者的购买行为有重要影响。网络消费者更加愿意在可用性好的网站购买,也更加愿意在将来重新访问可用性好的网站和将来在可用性好的网站再次购买。同时,研究发现,消费者在购买过程中,非常重视“注册简单”、“搜索引擎”和“响应时间”这三个网站功能要素。  相似文献   

9.
Usability evaluation of an NHS library website   总被引：1，自引：0，他引：1  
Objectives: To carry out a usability evaluation of the recently launched South London and Maudsley NHS Trust library website. Methods: A variety of standard methodologies were employed: content and design evaluation of selected comparable sites, focus groups, a questionnaire survey of library and Web development staff, heuristic evaluation, observation testing, card sorting/cluster analysis, and label intuitiveness/category membership testing. All test participants were staff of or providers of services to the trust. Demographic information was recorded for each participant. Results: Test participants’ overall responses to the site were enthusiastic and favourable, indicating the scope and content of the site to be broadly appropriate to the user group. Testers made numerous suggestions for new content. Usability problems were discovered in two main areas: in the organization of the site, and in the terminology used to refer to information services and sources. Based on test results, proposals for a revised menu structure, improved accessibility, and changes to the terminology used within the site are presented. Conclusion: Usability evaluation methods, appropriately scaled, can be advantageously applied to NHS library websites by an individual Web editor working alone.  相似文献   

10.
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11.
ABSTRACT

This article describes an “on-the-road” usability study and explains the study's methodological challenges, solutions, and recommendations. The study concerned a library-consortium website, which is a communication and educational tool for librarians who are physically dispersed throughout the state, and an intranet for remote users. Rather than traveling to numerous locations or attempting a remote usability evaluation of the website, the lab took a mobile laboratory to a professional conference where a large number of website users were gathered. Four doctoral students used the talk-aloud protocol to interview 14 conference participants. The interviews were recorded with Morae software on laptop computers, and participants were asked to complete 13 tasks. Although there proved to be difficulties in mobile usability testing, the conference provided a space to describe the project and recruit participants. While the optimal place to conduct usability testing is in either the lab or the participant's natural environment, advantages in taking it to a conference include access to a diverse range of users and the ability to generate interest in the project among users.  相似文献   

12.
Abstract

Primo Analytics from two campuses of the California State University system has revealed that a dramatically low proportion of Primo searches originate from mobile devices. The current study focuses on usability concerns as one area that may be preventing students from searching the Primo mobile interface. The sample for this study includes students from two campuses with a variety of experience with library instruction and searching the library’s discovery system. Participants were given the same set of six common academic tasks to complete. Both mobile and desktop participants found three tasks relatively easy to complete. When there were differences in completion rates between the mobile and desktop users, the desktop users were overall more successful. No task was consistently difficult for desktop users to complete, while mobile users found two of the tasks very challenging to complete. Based on the findings, the authors make recommendations for improving the experience of mobile users.  相似文献   

13.
简要论述用户体验和可用性理论,介绍用户体验调查方法、调查对象等,以提高用户在使用清华大学手机图书馆网站过程中的体验水平。从页面信息的展示机制、用户行为的导引机制和用户错误行为的预防与纠正机制三个方面提出可用性设计方案,结合用户体验调查的结果,分析用户对这些方案的满意程度,同时对一些新方案实施的必要性进行检验。根据设计和调查过程中总结的经验及国内外手机应用的研究成果,提出手机图书馆网站的可用性设计原则。  相似文献   

14.
ABSTRACT

Growth of their college's off-campus and online course offerings led librarians at SUNY Oswego to run usability tests with off-campus students to compensate for a lack of responses from this population during earlier usability testing. Constraints on testing with off-campus students included lack of funding and librarian time, as well as difficulty in attracting student participation. A brief usability study that could be completed by students in the first 10 minutes of class was devised, consisting of a first click test, a survey question, and a top task analysis activity. The study was conducted with 22 students from a satellite-campus Master's in Education program. Discussion includes selecting appropriate tests, analysis of study results, and application of data for improving Website design and information literacy instruction in an academic library.  相似文献   

15.
In 2016, the University of Colorado Colorado Springs (UCCS) library acquired ProQuest’s discovery tool Summon. To determine when information literacy instruction using Summon would be effective and what aspects should be taught, librarians conducted a usability study. Students completed tasks focused on determining whether Summon is intuitive and whether the interface needs to be taught. Results indicate that students are comfortable with the interface and have few problems with the tool. Instead, participants struggled with critical thinking processes associated with research. Results were used to integrate the ACRL Framework for Information Literacy for Higher Education into instruction.  相似文献   

16.
ABSTRACT

Library patrons familiar with Web searching conventions often find library searching to be less familiar and even intimidating. This article describes and evaluates a series of usability research studies employing two different and popular methodologies: user-centered redesign and usability testing. Card sorting and affinity mapping were used to conceptualize how information should be classified and presented on the library's main page. Usability scenarios and think-aloud protocols were used to explore how students, especially those new to the campus, conceptualize the information-seeking process and how they go about conducting a search. Participants included library employees, university faculty, staff, and students. These methods can be replicated by any library, large or small, and demonstrate that even small-scale usability evaluations can improve patrons' understanding of and access to library resources.  相似文献   

17.
对网站设计进行可用性评价,是成功的界面设计的必经阶段.在众多的评价方法中,启发式评价法是一种经典的可用性诊查方法.文章详细介绍了将可用性测试与启发式评价法运用于图书馆网站设计,以提高网站质量,提高可用性,更好地满足用户需要.  相似文献   

18.
高校图书馆网站可用性评价研究   总被引：1，自引：0，他引：1  
目前,国内多数高校图书馆都在Internet上建立了自己的网站,但在其实际的应用当中还无法很好地满足用户的需求.网站可用性评价是确定一个网站能否满足用户需求最基本的方法.本文在介绍网站可用性概念的前提下,分析了高校图书馆网站可用性的内涵,并从用户角度出发提出了一套评价高校图书馆网站可用性的指标体系,试图以此促进高校图书馆改进网站的设计、内容和服务功能,为不同的用户提供有效、迅速、满意的服务.  相似文献   

19.
Abstract

This study considers best practices in subject guide design on the LibGuides platform based on usability tests and semi-structured interviews conducted at a mid-sized university library. The study investigated student preferences for guide navigation and was then expanded to address the overall usefulness of subject guides to students. The results indicate that the choice between side and tabbed navigation is highly individual, with students sometimes using the same reasoning to explain opposite preferences. The findings also suggest that thoughtfully maintained subject guides remain relevant to students. The authors recommend that librarians should enlist help from faculty members to promote subject guides and reconsider the inclusion and presentation of subject librarian photos in their guides. They also recommend that librarians conduct their own usability testing to ensure that their subject guides are best serving their particular institutional context.  相似文献   

20.
当前,图书馆网站的标识系统普遍存在标识用词不统一、标识数量过多、概念模糊和逻辑层次不清晰等问题。作为图书馆与用户交流沟通的平台,基于信息构建理论的图书馆网站应该构建易于用户理解、用词简洁、逻辑层次清晰的标识系统,这也是图书馆网站改进和发展的主要方向。  相似文献   

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