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Betsy L. Blankenship Patricia S. Wood 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):131-135
Since the introduction of university regional campuses in Ohio, providing library services has been challenging. Because of new technologies, restricted budgets, and fewer staff, even recently implemented methods and procedures must be reexamined and revised. This article provides an overview of one regional campus library's evolving relationship with the main campus during the implementation and evolution of an electronic reserve system. The history and current use of a course management system is discussed along with the challenges faced by staff in the evolution of reserve services. 相似文献
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我国的政府信息资源管理和建设历经20余年的发展,已经取得了突出成就,但仍然面临信息孤岛、重复建设、投资黑洞的等诸多问题和挑战。从企业架构的视角进行分析,结合我国政府信息资源管理的现实需求和国外政府的成功实践,论证EA在我国政府信息资源管理中应用的必要性和可行性,指出信息共享作为信息资源管理的关键环节,对跨部门协作和公开透明的公共服务起着重要作用。对政府部门工作人员进行了问卷调查,探讨数据架构对企业架构在我国政府信息资源管理中的应用模式,以期为我国政府信息资源管理中面临的问题提供可行的参考和解决方案。 相似文献
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《图书馆管理杂志》2013,53(3-4):429-442
Abstract The development of a new method of providing instruction involves many different issues. This paper examines a pilot project in which videoconferencing was used to provide library instruction to students at remote campuses. The librarians initiating this new service confronted the issues of training, adaptation of instruction techniques to the new format, and collaboration with faculty and administrative staff. They also dealt with administrative issues such as scheduling classes and facilities and staff scheduling. This paper examines how this cross-departmental project developed and was supported, how the initial training was conducted, and how existing class outlines were adapted. Also discussed are the lessons learned from the initial sessions. Varied administrative and collaborative challenges face the library, faculty, and departmental administrators as this project moves from pilot project status into a regular and required part of the curriculum. 相似文献
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《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4):123-133
Abstract Virginia Commonwealth University has interlibrary loan staff members who work in a variety of locations. A review of library and business management literature and an informal survey of interlibrary loan managers was conducted to assess the extent and practices for managing interlibrary loan and document delivery staff members who work in separate locations. Data was collected to highlight common problems and challenges faced by managers who deal with this situation, and to consider the best practices used by the managers. The practices of interlibrary loan managers were very similar to those of managers found in management literature, indicating that library managers, particularly in interlibrary loan, can benefit from reading business management sources regularly. 相似文献
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This paper shows how the Galter Health Sciences Library of Northwestern University's Feinberg School of Medicine developed and implemented a program to assess reference staff competencies for assisting users in the electronic environment after completing a new training program. The first phase was a year-long assessment of reference questions to identify the types of questions received at the desk. Next, a training program for reference was developed and implemented with an emphasis on answering the most common questions identified such as remote access, access privileges, holdings information, and database searching. The program included individualized instruction on library policies, electronic resources, access restrictions, and troubleshooting. The next phase was to create instruments to test staff competencies in answering questions after training. Based on the scores, additional training was individualized and provided to the appropriate staff member to enhance their skills where needed. The training system that was developed has proven to be effective as most staff scored better than 92% on initial testing. As a result, library management can be certain that users' questions are being answered correctly and that the staff has the skills required to work in an electronic environment. 相似文献
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《图书馆管理杂志》2013,53(1-2):217-226
Abstract A virtual reference service is likely to attract both on-campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and off-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from off-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success. 相似文献
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Jessica Bailey Mary C. Radnor 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(3):227-233
Cooperative storage involves two or more libraries sharing space within a facility. Kansas State University leases space at the Library Annex, a remote storage facility owned and operated by the University of Kansas. Various challenges are involved in maintaining access to remotely stored materials for resource sharing and document delivery purposes. The authors, staff members of the Interlibrary Services Unit at Kansas State University, discuss variables affecting access to remote materials and share their experience working within a cooperative storage model. 相似文献
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ABSTRACTThe nature of academic librarianship is changing as librarians move away from the curation of material and into research support roles. Although this creates new opportunities it can be difficult for staff to learn the skills needed. The Office of Scholarly Communication at Cambridge University seeks to address this issue with the Research Support Ambassadors Programme, an initiative which skills staff in areas such as Research Data Management and Open Access. This case study outlines the evolution of the program from its pilot through to its recently completed second run in 2016. The challenges associated with running a cross-library training program are discussed and solutions highlighted. Also discussed is the impact that the program has had on participants. This case study will be of interest to those aiming to pursue a career in this area of librarianship and those looking at preparing staff for the future of the academic library. 相似文献
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Maria C. Melssen Francisco Fajardo 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4):185-192
In August 2009, the Herbert Wertheim College of Medicine Medical Library opened its doors to students, faculty, and staff. One of the many challenges before opening the library was developing a unique and autonomous interlibrary loan service for its patrons. This article examines the decisions in choosing the best document delivery system, the management of funds, and the selection of holdings for a new medical library. Along with these decisions, there is discussion on the significance of costs, turnaround times, and challenges going forward. 相似文献
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Chartered in 1970, the Congressional Research Service (CRS) has served the Members, committees, and staff of Congress for four decades. The transition from the predecessor Legislative Reference Service (LRS) did not occur without some difficulties, and management of the organization and its personnel are still evolving and, in some regards, unsettled. Considered here are some matters, other than basic organization and mundane administration, which may pose challenges for CRS in the near future. 相似文献
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Sally Taylor Kristin Jacobi Elizabeth Knight Dale Foster 《Cataloging & classification quarterly》2013,51(1-3):168-178
The Corley Smith Library is a small, special library located at the Charles Darwin Research Station in the Galapagos Islands. Currently, the library is managed by international volunteer librarians in collaboration with Station staff and local volunteers. Recently the library migrated its online public access catalog to Koha. We describe the process of selecting an open-source integrated library system and implementing Koha. Cataloging in this remote location presents challenges related to technology, staff expertise, language, local practices, and obtaining supplies. We define the strategies to address these issues, including long-term goals of copy cataloging with Z39.50 and remote cataloging by volunteer librarians. 相似文献
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《Qualitative Research Reports in Communication》2013,14(1):1-10
This study sought to develop a typology of communication challenges perceived by frontline employees during the implementation of organizational change. A sample of midlevel managers (N = 166) self-reported 486 challenges they perceived encountering while implementing a new customer service program at a national textbook retailer. These perceived impediments were inductively analyzed into a five-tiered typology including (a) resistance from external stakeholders, (b) a lack of resources and decision-making authority, (c) personal management issues, (d) competing changes, and (e) staff resistance. 相似文献
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Anne Marie Casey 《图书馆管理杂志》2015,55(4):329-340
This column focuses on the closely related topics of strategic planning and assessment in all types of libraries. The column examines all aspects of planning and assessment including (but not limited to) components, methods, approaches, trends, tools and training. Interested authors are invited to submit articles to the editor at wvdole@ualr.edu. Articles on both theory and practice and examples of both successful and unsuccessful attempts in all types of libraries are invited.
In this issue, Anne Marie Casey, Dean of Retention and Student Success at Embry-Riddle Aeronautical University, reminds us that real life challenges such as staff resistance and reallocation of campus space have serious impacts on planning. She presents a case study of one library's attempt to deal with these challenges by using a variety of methods, including active employee input, appreciative inquiry, and scenario planning to encourage staff buy-in. For the most part, these attempts proved successful.
Strategic planning is often considered a managerial tool. The management of an organization surveys the environment and develops a plan that they introduce to the organization as a whole. Most modern organizations seek employee involvement in the planning process and feedback to some degree with varied results. But for one academic library, employee involvement in the development and execution of the strategic plans has been a vital part of the processes. The Hunt Library at Embry-Riddle Aeronautical University has been developing strategic plans for several years with active input from the librarians and staff. This case study chronicles the different approaches the library staff have used to create new plans. One method was to hold a set of retreats where all library staff provided ideas for new initiatives to explore and old processes to retire. Another involved the SOAR approach, which uses appreciate inquiry to determine strengths, opportunities, aspirations, and results. A third method employed scenarios to encourage staff input into the next strategic plan. Each of the different approaches yielded interesting results; some failures and many successes. Some processes were more positive than others but they all included mutually agreed-upon strategies that guided the library as it planned future innovations. 相似文献
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论述公共图书馆新的建设与发展给后勤保障工作带来的各项挑战，探讨公共图书馆后勤保障工作实施社会化物业管理的发展趋势以及可能产生的一些特殊问题。 相似文献
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ABSTRACT Electronic Reserves provides new opportunities for collaboration between libraries, new staffing challenges, and new methods for assessing library services. This article examines the impact on staffing and services of implementing Electronic Reserves in several libraries on the campus of a major midwestern research institution. Results of a staff survey and use studies are incorporated. The benefits and difficulties of centralizing the management and workflow between libraries of Electronic Reserves are analyzed, as well as other related staffing issues such as processing time, space, training, etc. 相似文献
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This study examines how academic librarians at the Complutense University (Spain) perceive project management techniques that are becoming increasingly popular in library and information centers due to the need to comply with their strategic planning and services. To reach this goal, a quantitative and qualitative methodology was applied and a survey, in the form of a questionnaire, was used as a data gathering tool. The response rate was 31.2%. The key findings are based on respondents' education regarding project management skills and their expertise managing projects, as well as the presence of project management courses in the Library and Information Science Spanish curriculum. This study revealed that over one third of the academic staff completed their project management training by self-directed learning. Additionally, over half of them stated that they had not participated in any library project in the last five years, and almost half of the library staff concluded that project management techniques are quite important as formal courses in the Library and Information Science university programs. The study is interesting and revealing for those library and information services professionals who are facing day-to-day to users' demands and Library and Information Science challenges. 相似文献
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Kimberly Posin Chan Jaimie Beth Colvin Marc Vinyard Claire Leach Mary Ann Naumann Paul Stenis 《图书馆管理杂志》2015,55(4):278-301
The authors discuss methods and challenges of supporting branch academic libraries overseas that are not staffed onsite by librarians or permanent staff. The authors present their two-pronged approach of creating a virtual presence carefully customized to the needs of the students studying abroad along with specially and highly trained student workers. The new program, grounded partly in theories from education and business management, is shown to have substantially improved both library services for our study abroad students as well as library student workers’ performance. 相似文献
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ABSTRACT Faced with increased demand from student and faculty for a speedier and more user-friendly method of obtaining materials from other institutions, the interlibrary loan (ILL) department sought to implement a management system which would accomplish the task. Students wanted remote interconnectivity to the system and staff wanted increased workflow efficiency, reduced paper work, and better data management. This paper focuses on Washington College's experience in selecting and implementing an interlibrary loan system, which would enhance student satisfaction as well as that of the library staff. 相似文献
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Sarah Vela 《图书馆管理杂志》2013,53(8):835-860
AbstractThe structure and culture of libraries present distinct challenges for promoting knowledge sharing among staff. Existing knowledge management literature is largely focused on for-profit businesses, overlooking issues found in public institutions. This article summarizes some key organizational culture theories and related obstacles to successful knowledge management and highlights how the departmental design and staffing of many libraries inadvertently reinforces these problems. The concerns discussed include insufficient diversity in decision making, the stratification of knowledge along professional lines, and entrenched personal and group identities. Some practical solutions are offered, along with suggestions for future areas of research. 相似文献