共查询到19条相似文献，搜索用时 156 毫秒
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对知识图谱技术在图书馆资源智慧发现和服务中的应用进行研究,借助知识图谱的智慧数据特性挖掘图书馆资源,分别对利用知识图谱技术的资源组织、揭示、发现与服务进行讨论,阐述知识图谱赋能图书馆智慧发现和服务的构建思路、原则、创新性、关键路径和意义。知识图谱赋能的资源发现和服务为智慧图书馆建设提供了行之有效的思路。 相似文献
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构筑适应知识管理的图书馆组织文化 总被引：1，自引：0，他引：1
在分析图书馆组织文化内涵和功能的基础上,探讨组织文化建设对于图书馆知识管理实施的重要性,分析知识管理条件下图书馆组织文化的新特征及图书馆组织文化建设现状,提出构建适应知识管理的图书馆组织文化的途径与策略。 相似文献
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罗敏 《图书馆工作与研究》2008,(3):7-9
本文在分析图书馆组织文化内涵和功能的基础上,探讨了组织文化建设对于图书馆知识管理实施的重要性,分析了知识管理条件下图书馆组织文化的新特征及图书馆组织文化建设现状,提出了构建适应知识管理的图书馆组织文化的途径与策略。 相似文献
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基于维基(Wiki)的图书馆知识协作创新服务研究 总被引：4，自引：0，他引：4
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高校图书馆核心竞争力影响因子分析 总被引：1，自引：0，他引：1
文章在分析高校图书馆核心竞争力的特征的基础上,从技术、市场、服务模式等各个角度,分析了核心竞争力影响因子,并提出了提高高校图书馆核心竞争力的策略,最后指出构建图书馆组织文化,进行知识管理创新,是提高核心竞争力的主要途径,并为管理决策提供了新的依据。 相似文献
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文章在分析高校图书馆核心竞争力的特征的基础上,从技术、市场、服务模式等各个角度,分析了核心竞争力影响因子,并提出了提高高校图书馆核心竞争力的策略,最后指出构建图书馆组织文化,进行知识管理创新,是提高核心竞争力的主要途径,并为管理决策提供了新的依据. 相似文献
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对适应知识管理的图书馆组织文化塑造问题进行了研究。图书馆组织文化是推动知识管理的工作平台,唯有建立一个崇尚创新与重视知识共享的组织文化,图书馆方能有效实施知识管理。阐述了图书馆组织文化的内涵及结构,分析了图书馆组织文化建设的现状,探讨了图书馆组织文化对知识管理的影响,并在此基础上提出了塑造适应知识管理的图书馆组织文化的有效措施。 相似文献
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基于知识管理的图书馆管理创新 总被引：1，自引：0，他引：1
图书馆应用知识管理进行管理创新既是其生存与发展的必然要求,亦是其创新与应变能力得以提高的有效途径。通过阐述图书馆知识管理的涵义及内容,分析知识管理对图书馆管理创新的影响,并从管理理念、组织结构、人才管理、服务方式、学习制度、技术手段、决策形式、组织文化等方面创新图书馆管理,以更好的服务满足读者的需求。 相似文献
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图书馆客户知识管理模式研究 总被引：5，自引：1，他引：4
探讨图书馆服务对象从读者、用户到客户的变化,辨析图书馆客户关系管理、图书馆知识管理与图书馆客户知识管理的不同,设计并解析由知识获取、知识组织、知识交互和知识应用四种主要活动与关系管理、技术管理、服务管理和机会管理四种辅助活动组成的图书馆客户知识管理模式。 相似文献
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图书馆知识服务发展策略研究 总被引：1，自引：0，他引：1
知识服务是图书馆服务的发展趋势。从对知识服务的认识和理解出发,分析了图书馆知识服务的基本模式,并从组织管理机制、知识服务技术、资源管理、专业队伍建设等方面探讨了推动图书馆知识服务发展的策略。 相似文献
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通过资料研究的方法,结合国家科学图书馆管理与发展实例,对张晓林教授的颠覆数字图书馆视野、数字图书馆管理思想、服务理念,以及嵌入式个性化知识服务、科技信息开放获取等创新思维进行了较为详细的概述。 相似文献
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知识管理环境下图书馆服务模式及发展战略研究 总被引：1，自引：0，他引：1
知识管理理念是一种全新的理论方法和管理模式,知识管理环境下图书馆为适应时代发展在知识管理理念下进行了多项变革和创新。文章剖析了知识管理环境下图书馆的服务模式并在人力资源与知识资源、管理模式、信息技术应用和知识创新服务等方面对图书馆发展战略研究提出了建议。参考文献12。 相似文献
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创新型图书馆的概念模型与发展模式 总被引：1，自引：0，他引：1
创新型图书馆是以创新为核心驱动力的一种图书馆发展模式,由传统图书馆和数字图书馆发展演变而成,是知识经济和信息技术相互融合的一种图书馆演变形态。一般来讲,创新型图书馆必须具备以下四个基本要素：（1）创新主体;（2）创新资源;（3）创新制度;（4）创新文化。在此基础上提出创新型图书馆的概念模型,进而提出了创新型图书馆有三种发展模式：政府主导型、市场主导型和混合型。 相似文献
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[目的/意义] 2017年全国图书馆新型服务能力建设学术研讨会以"图书馆新型服务能力建设"为主题,重点探讨在创新驱动环境下图书馆新型服务能力建设的战略思考与创新实践。此次研讨会对加快图书馆从文献服务、信息服务向知识服务、智慧服务的延伸与深化具有重要的指导意义。[方法/过程] 基于10位国内图书馆服务领域专家学者与一线工作者的专题报告,探讨图书馆新型服务创新与能力提升的理论研究与实践经验。[结果/结论] 认为只有充分发挥图书馆资源、技术、空间、人才等多方面要素的作用,才能全面提升图书馆支撑教学、科研、管理、文化与社会发展的能力,增强图书馆的服务功能与服务效果。 相似文献
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Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2013,45(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
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从信息环境的网络化、用户需求的知识化、馆藏资源的同质化等方面分析了学术图书馆面临的环境巨变。通过调研国内外学术图书馆发展现状,阐述了目前学术图书馆发展的主要特征,如馆藏资源向纯数字化发展,信息服务向嵌入式知识化发展,信息组织向关联化、语义化和集成化发展,原生信息资源纳入机构知识资产管理范畴,数字图书馆员在科学数据监管中应运而生,SoLoMo成为创建下一代移动图书馆服务的理念。指出学术图书馆的发展趋向是成为以用户为中心的知识服务中心,应构建用户驱动型的知识服务范式、构建全能型的知识管理范式、构建智慧型的图书馆物理场所。同时也指出,为适应未来发展的需要,学术图书馆要倍加重视科技人员的信息需求、以用户为中心的业务布局、信息技术的应用、馆际间的协作共享和馆员素质能力的提升。 相似文献
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基于知识决策的数字图书馆个性化推荐 总被引：5，自引：0，他引：5
个性化推荐服务是数字图书馆发展的方向。本文通过比较国内外典型的数字图书馆个性化系统,分析了它们的共性和特性,并说明了个性化服务在数字图书馆中的应用现状。针对现有个性化系统存在的问题,从资源共享、知识管理、决策支持、智能化推荐方面提出了数字图书馆个性化推荐服务的改进措施和创新方法。将个性化推荐与知识管理和决策支持有效的结合起来,创建了基于知识决策的个性化推荐服务系统的模型,该模型的主要特点是主动的向用户推荐能够辅助决策的知识,将推荐信息的服务提升到推荐知识的服务。在创建模型的基础上,设计并分析了该模型的主要功能和实现的技术方法。 相似文献
19.
Factors affecting customer relationship management practices in Thai academic libraries 总被引：1，自引：0，他引：1
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2011,(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献