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1.
Implications of Stealing Thunder for the Impact of Expressing Emotions in Organizational Crisis Communication 总被引：1，自引：0，他引：1
C. Erik Timmerman 《Journal of Applied Communication Research》2013,41(3):293-295
This study examines if and when spokespersons of an organization in crisis can express their genuine emotions as opposed to appearing rational. The impact of emotional (sadness) versus rational message framing on perceptions of an organization in crisis is studied by means of a 2 (crisis timing strategy: ex-antecrisis timing strategy vs. ex-postcrisis timing strategy)×2 (message framing: rational vs. emotional) between-subjects factorial experimental design with 168 participants. The findings first show that organizations can restore their reputation in times of crisis better by means of an ex-antecrisis timing strategy than by means of an ex-postcrisis timing strategy. In addition, the study illustrates that an ex-antecrisis timing strategy leads to more effective use of organizational message framing. In the case of an organizational self-disclosure, expressing sadness as a discrete negative emotion results in a better postcrisis reputation than rational message framing, whereas no impact of message framing is found for an ex-postcrisis timing strategy. Finally, the results indicate that organizations can benefit from allowing their spokespersons to express sadness because consumers will consider them more sincere. 相似文献
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This study seeks to understand the effectiveness of an organization’s communication strategy in enhancing its crisis management capability in public management. The relationships between two types of communication strategies (bridging and buffering), crisis management capability in public management, relational improvement, reputational improvement, and conflict avoidance have been tested to suggest how an organization’s overall strategic orientation may help its ability to weather a crisis. A survey of communication managers was conducted in South Korea with 105 responses, representing 105 organizations. Results revealed that organizations which are predisposed toward adopting the bridging strategy as their main communication strategy also report better crisis management capability in public management, and as a result, experience positive relational and reputational outcomes. 相似文献
3.
Crisis communication research establishes the importance of relationships between organizations and their publics. While theoretical treatments and case studies support this relationship, limited empirical investigations have examined how organizational responses to crisis influence public responses. This study sought to determine if grocery shoppers responded differently to organizations engaging in crisis communication practices and those that do not. Results indicate that respondents express stronger intention to continue purchasing from an organization and see the organization as concerned and respectful of the consumer when it engages in crisis communication practices. The discussion section addresses implications of these findings for future research and public relations practice. 相似文献
4.
开放式存档信息系统及其在数字图书馆的应用 总被引：1，自引：0，他引：1
一个开放式存档信息系统是一个包括人员组织、系统、存档数据的整体,它的责任是保存信息并且为指定的团体提供服务。其参考模型旨在建立对数字信息的长期保存和访问,它提供了对存档概念的理解框架和对存档文件的操作,对于制订数字图书馆的元数据标准和功能标准都有重要意义。图3。参考文献3。 相似文献
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Karen Tracy 《Journal of Applied Communication Research》2013,41(4):418-441
School districts are both big businesses and a form of local governance that is part of American democracy. When a crisis makes a district's democratic face relevant, the organization will experience a dilemma that does not occur in business-only organizations. This study examines the public meetings of a school board in the western United States as it confronted a multimillion dollar error. After reviewing the organizational crisis literature, background is provided on the district, the crisis, and the method—action-implicative discourse analysis. The district's crisis, the paper shows, was constructed through six discursive practices. Each is identified and illustrated. Because school boards are democratic bodies, they depend on having citizens willing to attend and speak out in public meetings, and they depend on a smaller set of citizens willing to run for and serve in these elected, unpaid school board positions. In crises, these two groups of citizens will have partially competing needs. As a result, local governance organizations will experience a dilemma regarding how to design their public participation. The paper concludes with suggestions for future research on organizational crisis and public meetings, and practical implications for citizens and elected officials. 相似文献
6.
《Journal of Applied Communication Research》2007,35(4):418-441
School districts are both big businesses and a form of local governance that is part of American democracy. When a crisis makes a district's democratic face relevant, the organization will experience a dilemma that does not occur in business-only organizations. This study examines the public meetings of a school board in the western United States as it confronted a multimillion dollar error. After reviewing the organizational crisis literature, background is provided on the district, the crisis, and the method—action-implicative discourse analysis. The district's crisis, the paper shows, was constructed through six discursive practices. Each is identified and illustrated. Because school boards are democratic bodies, they depend on having citizens willing to attend and speak out in public meetings, and they depend on a smaller set of citizens willing to run for and serve in these elected, unpaid school board positions. In crises, these two groups of citizens will have partially competing needs. As a result, local governance organizations will experience a dilemma regarding how to design their public participation. The paper concludes with suggestions for future research on organizational crisis and public meetings, and practical implications for citizens and elected officials. 相似文献
7.
图书馆移动阅读服务的新契机:HTML5和CSS3 总被引：2，自引：0，他引：2
针对移动阅读环境和用户需求的变化与现有移动Web标准规范如WAP、WML、XHTML-MP对移动Web发展的不适应,以及图书馆在旧的移动Web标准规范框架下的移动阅读服务在内容、应用架构、服务模式方面的诸多困境,用文献调研和实验验证的方法研究新的Web标准规范HTML5和CSS3的新特性和功能及其相对应旧标准的优点,从HTML5和CSS3对图书馆上游的数字出版领域和图书馆下游的用户需求的直接影响的角度,探讨HTML5和CSS3为图书馆移动阅读服务带来的新契机,得出HTML5和CSS3可使图书馆的移动阅读服务在内容、应用架构、服务模式方面得到提升和变革的结论。 相似文献
8.
探讨咨询机构在产业集群创新系统中的地位和作用。提出咨询机构在产业集群创新系统中位于可控支持网络层,是公共服务机构的一分子的观点;认为通过各种专业咨询服务、员工培训和人才流动等途径可促进产业集群技术学习的顺利进行,并进而促进产业集群创新系统的形成和完善。 相似文献
9.
《Journal of Informetrics》2023,17(1):101369
Mobile talent brings different expertise, perspectives, knowledge, and experience into an organization. With a diversity of views, organizations can obtain new ideas that help improve research and development. National diversity can be deemed to represent the mobile talent within an organization, which might increase innovation. Organizations with national diversity are more innovative. Performance is generally based on collaboration between domestic and international talent, which provides the opportunity to capture benefits from the knowledge transfer effect. Most studies on national diversity generally take a headcount of countries on an organizational basis to calculate the National Diversity Index; however, this approach fails to reveal the contribution of knowledge transfer between domestic/international inventor team collaborations. In this study, the authors propose an index, which includes two parts, in which values are assigned based on domestic/international collaboration and international/international collaboration. The index can determine the level of national diversity. The authors further provided a mechanism for visualizing the diversity of inventor teams. An empirical analysis that focuses on the pharmaceutical industry was conducted to test the proposed model. 相似文献
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近年来国际知识组织规范的进展研究 总被引：1，自引：0，他引：1
对国际组织ISO、IFLA、W3C近年来颁布或修订的有关知识组织的规范或标准进行跟踪研究,分别分析了《单语种受控词表编制、格式与管理规则》（Z39.19）、《用于信息检索的结构化词表指南》（BS8723）、《信息与文献工作——叙词表及与其他词表的互操作》（ISO25964）、《主题规范数据的功能要求》（FRSAD）草案、简单知识组织系统（SKOS）与网络本体语言（OWL）的最新进展。重点分析了知识组织系统网络化和网络应用方面的标准规范的共性问题,如：标准名称和术语概念的扩展与规范,概念系统模型的规范及各标识系统的互操作,数据模型的表示,知识组织系统构建维护管理及应用方法。指出了国际知识组织规范的进展对中国知识组织标准规范及文献主题规范工作的影响。参考文献9。 相似文献
12.
《Library & information science research》2005,27(3):325-345
Closings have led some to suggest that news libraries are in crisis and require significant changes. In an effort to provide better service, some news libraries assign news librarians, or researchers, to editorial teams, increasing their visibility among the reporters they serve. Other organizations maintain centralized research services, focusing instead on expanding their influence as a team. This article describes a study of four news organizations, two that have adopted the integrated team model and two that provide centralized information services exclusively. Although only minor differences are observed based upon the organizational model in place, there is some evidence that news researchers who are proactive and integrated within the organizational function are more valued by these journalists. 相似文献
13.
A. E. Guskov E. S. Bykhovtsev D. V. Kosyakov 《Scientific and Technical Information Processing》2015,42(4):274-289
The currently existing webometric rankings and methods of their analysis are focused primarily on the quantitative measurement of the contents of websites and almost completely ignore the study of the user audience (web traffic). In a pilot project the traffic of ten websites of scientific organizations has been studied with the emphasis on web-traffic sources and the analysis of the traffic of pages with scientific content. It is shown that the direct visits to the site are an indicator of the regular audience of an organization website. This audience consists mainly of the organization’s staff and their immediate colleagues, while new visitors come mainly from search engines. It was revealed that the most visited pages are the ones with information about staff and laboratories, as well as news pages if they are regularly updated. It was found that there is no strong relationship between webometric rankings and website traffic. The rank correlation is moderate and traffic from external links on other websites is weak despite the fact that such links are a key webometric indicator. The results of the study can be used to optimize the structures of the websites of scientific organizations and the analysis of their user audience. 相似文献
14.
《Qualitative Research Reports in Communication》2013,14(1):53-56
In the current study the authors investigate victims' response to a natural disaster crisis event. Crisis communication research has often considered organizations, but neglected the voice of the victims. Similarly, most crisis research emphasizes the negative outcomes of crisis. Positive communication research and sensemaking theory provide insight into the experiences of crisis victims. Twenty-nine individuals were interviewed from one community in Western Kentucky following a massive ice storm that occurred during January 2009. The remembering emphasis of sensemaking was salient in this study. Victims remembered their overall experience through positive terms and positive interpersonal communication. Communities and organizations alike can use this research to consider how their members may respond to crises and create messages based on these results. 相似文献
15.
Who are the independent editors,how did they reach their role and what are their associated job satisfactions? 
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下载免费PDF全文 This paper presents new evidence on the world of the independent editor in the publishing industry, analysing their demographic background, education and training, working practices, links with professional organizations, motivations for ‘going it alone‘, and job satisfaction. The results help contribute to the understanding of this important and growing segment of the publishing industry, challenge some of the commonly held beliefs about their role in the industry and set these within the broader context of changes in work organization in publishing. Contrary to the assumption that self‐publishing largely takes place without the involvement of an editor, research into the processes of self‐publishing (previously published in this journal) found that editors (and other providers of publishing services) were in fact often involved. The results are significant for the traditional publishing industry, the users of independent editorial services, and the editors themselves. 相似文献
16.
Maria Konow Lund 《Journalism Practice》2016,10(3):358-372
Interest in crisis management among journalism scholars grew in the wake of the terror attacks of September 11, 2001. Yet, few studies explore journalists and their organizations from a newsroom and organizational crisis management perspective. In this study, we study journalists’ ability to conduct news work when faced with a frame-breaking news event—in this case, the July 22, 2011 attacks in Norway. Dividing the journalistic response to these events into three stages, each with its own particular challenges, we have been able to unpack how these Norwegian journalists were capable of reporting on the events despite the chaos and uncertainty that followed in their wake, including the fact that the newsroom itself suffered severe damage from the bomb blast. This study shows that coping mechanisms in times of organizational stress will range from the expected (routine, habit) to the unexpected (improvisation, bricolage). The individual must pick up where the organization leaves off, relying upon experience and professionalism as well as face-to-face interaction and the assistance of whatever technology survives. 相似文献
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Maggie Farrell 《图书馆管理杂志》2013,53(2):171-179
ABSTRACTLibraries are considered safe spaces to explore different topics facilitating the sharing of knowledge so it would appear that colle giality and civility are cornerstones of our service. But within our organizations, collegiality is not always stressed as an important value within the workplace. Civility and collegiality are important for libraries as they are the foundation of our public services and support diversity of ideas and open communication within the workplace. Collegiality standards are set by the leaders and managers within an organization and this column will explore the need for civility standards to successfully achieve library goals.Column Editor’s NoteLeadership skills are essential to creating libraries that are effective and relevant to their communities. While some individuals seem to possess inherent leadership capabilities, it is possible to develop and strengthen skills to effectively lead a department, unit, or organization. This column explores ways for librarians and library workers to improve their knowledge and abilities as they lead their units, libraries, communities, and the library profession. Interested authors are invited to submit articles for this column to the editor at maggie4@clemson.edu. 相似文献
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This article introduces a theoretical framework that can serve as a conceptual basis for media economics research of the development of media industries. The framework incorporates dynamic expansion and contraction processes and the constant interaction between strategy, structure, and government policy. The focus in this article is on strategic behavior of firms in the communications industry. I posit that these organizations are part of a system of organizations. As a part of this system the communications firm changes and affects the structure of the system, but at the same time the organization is affected by this same environment. The capability of media organizations to develop, augment, structure, and adapt a bundle of internal and external competencies is the central organizing concept. 相似文献