In search of query patterns: A case study of a university OPAC     

Eng Pwey LauAuthor Vitae  Dion Hoe-Lian Goh 《Information processing & management》2006

A transaction log analysis of the Nanyang Technological University (NTU) OPAC was conducted to identify query and search failure patterns with the goal of identifying areas of improvement for the system. One semester’s worth of OPAC transaction logs were obtained and from these, 641,991 queries were extracted and used for this work. Issues investigated included query length, frequency and type of search options and Boolean operators used as well as their relationships with search failure. Among other findings, results indicate that a majority of the queries were simple, with short query lengths and a low usage of Boolean operators. Failure analysis revealed that on average, users had an almost equal chance of obtaining no records or at least one record to a submitted query. We propose enhancements and suggest future areas of work to improve the users’ search experience with the NTU OPAC.  相似文献   

e-Government services for faith-based organizations: Bridging the organizational divide     

Lynette KvasnyAuthor Vitae  Roderick Lee^{Author Vitae} 《Government Information Quarterly》2011,28(1):66-73

In this paper, we examine the challenges faced by faith-based institutions in a low-income, predominantly Black community seeking to take advantage of grants provided through the White House Office of Community and Faith-Based Initiatives (FBCI). FBCI is an e-Government program that assists nonprofit organizations in competing for Federal dollars with fewer bureaucratic barriers. Informed by the design-actuality framework, we interviewed clergy at seven faith-based organizations. The intent of this analysis is to juxtapose the design intentions of the government officials with the actualities expressed by the intended benefactors of the initiative. Our findings suggest that this e-Government initiative may unwittingly exacerbate existing disparities in the strategic use of information and communication technologies (ICT).  相似文献   

e-Government Adoption Model (GAM): Differing service maturity levels     

Mahmud Akhter ShareefAuthor VitaeUma KumarAuthor Vitae  Yogesh K. DwivediAuthor Vitae 《Government Information Quarterly》2011,28(1):17-35

This research has as its objective the discovery of the critical factors that enable citizens to adopt e-Government (e-Gov) at different stages of service maturity. To accomplish the objective, this research has explained the related concepts and theories and developed a research framework grounded on a strong theoretical and literature review background. The empirical study was conducted in Canada, which is a leader in providing mature e-Gov services. From our results, we have observed two ontological differences from the present literature in the adoption behavior of e-Gov where organizational and financial perspectives have distinct implications over parsimonious technology adoption behavior. First, technology adoption model (TAM), diffusion of innovation theory (DOI), and theory of planned behavior (TPB) cannot capture and specify the complete essence of e-Gov adoption behavior of citizens. Second, e-Gov adoption behavior also differs based on service maturity levels, i.e., when functional characteristics of organizational, technological, economical, and social perspectives of e-Gov differ. Our findings indicate the critical factors that enable citizens to adopt e-Gov at different stages of service maturity. Public administrators and policy-makers have potential implications from the findings of the adoption behavior of e-Gov at different maturity levels.  相似文献   

The evolution of the policy objectives of South Korea's Broadband Convergence Network from 2004 to 2007     

Siddhartha Menon Author Vitae 《Government Information Quarterly》2011,28(2):280-289

The purpose of this study is to explore the South Korean government's policy objectives for the Broadband Convergence Network (BcN) between 2004 and 2007. The BcN is envisioned as conduit for broadband content and applications. This paper uses generativity as a conceptual framework to determine whether the objectives for the BcN, based on a content analysis of policy documents and interviews with experts, empowered the network to sustain a generative critical information infrastructure. This study is designed to be useful for executives in the private sector, officials in government and academics in university settings who are interested in drawing insights from Korean experience to inform their own work.  相似文献   

Exploring geographic disparities in broadband access and use in rural southern Illinois: Who's being left behind?     

Tonny J. Oyana^{Author Vitae} 《Government Information Quarterly》2011,28(2):252-261

Recent literature about broadband telecommunications reveals two major areas that are not only globally gaining prominence, but are also demanding urgent attention from a research perspective. One of the key areas is related to the need to spatially evaluate the availability and deployment of broadband services, especially among urban versus rural communities. Another area of interest falls under the need for enabling broadband policies and strategies that address existing geographic disparities. These motivating factors shaped this research and provided a basis for defining three specific objectives, namely: (1) to identify locations with or without broadband access, (2) to identify underserved rural and inner-city markets, and (3) to determine whether university and community college towns can be used in the adoption and dispersion of broadband technologies in southern Illinois. Supply-side and demand-side data were collected and inputted into a Geographic Information System (GIS). Supply-side data included cable modem, digital subscriber lines (DSL), wireless, and fiber optic lines, while demand data included reported broadband requests from individuals without access (n = 439), students (n = 45,866), and higher education workforce (n = 5419). Using the GIS and statistical techniques, insightful maps of broadband infrastructure were created to illustrate areas of supply and demand so that governments and businesses can address existing gaps in consumer needs. Specifically, different levels of broadband access and use were mapped; different under-served rural and inner-city markets were identified so as to emphasize the dramatic economic impact on the business opportunities available to small business entrepreneurs. Also, different geographies of use and accessibility of broadband connectivity in the study region were synthesized to support decision-making. The resulting maps provided supply and demand marketing intelligence based on the geographic analyses of residential and enterprise sectors. These data can be used as a model to develop specific policy recommendations for a knowledge-based economy, specifically for the southern Illinois region or other rural communities in the United States.  相似文献   

Information-sharing in public organizations: A literature review of interpersonal, intra-organizational and inter-organizational success factors   总被引：1，自引：0，他引：1  

Tung-Mou YangAuthor Vitae  Terrence A. Maxwell^{Author Vitae} 《Government Information Quarterly》2011,28(2):164-175

Information sharing is considered an important approach to increasing organizational efficiency and performance. With advances in information and communication technology, sharing information across organizations has become more feasible. In the public sector, government agencies are also aware of the importance of information sharing for addressing policy issues such as anti-terrorism and public health. However, information sharing can be a complex task. Identifying factors that influence information sharing is critical. In the literature, research in information sharing focuses on the interpersonal, intra-organizational, and inter-organizational levels. This paper reviews the current information-sharing research, discusses the factors affecting information sharing at the three levels, and provides summative frameworks. These frameworks provide a means to discover future research opportunities, and a systematic way for practitioners to identify key factors involved in successful information sharing.  相似文献   

WikiLeaks is a wake-up call for openness     

Danielle BrianAuthor VitaePatrice McDermottAuthor Vitae  Jake WeinsAuthor Vitae 《Government Information Quarterly》2011,28(2):135-136

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My lost museum: User expectations and motivations for creating personal digital collections on museum websites     

Paul F. Marty Author Vitae 《Library & information science research》2011,33(3):211-219

The recent development of personal digital collections systems on museum websites has prompted researchers to examine the motivations and expectations of museum visitors as they interact with those systems. Results from an online survey completed by visitors to six different museum websites show that users of personal digital collections systems are primarily motivated by a desire to create simple collections of objects and images, and are less influenced by the more complicated features museums have implemented to encourage user participation. The significance of these findings is explored through a discussion of user expectations and motivations with respect to creating personal digital collections, and an attempt is made to reconcile some of the disparities between the perceptions of survey respondents and the experiences of museum professionals developing and implementing personal digital collections systems.  相似文献   

Demand articulation in emerging technologies: Intermediary user organisations as co-producers?     

Wouter P.C. BoonAuthor Vitae  Ellen H.M. Moors Author VitaeStefan Kuhlmann Author Vitae  Ruud E.H.M. Smits Author Vitae 《Research Policy》2011,40(2):242-252

User involvement is assumed to be beneficial to innovation processes. Intermediary user organisations contribute to articulating societal demands for innovations. However, the learning processes inside these organisations are still not understood well. Therefore, this paper empirically investigates intermediaries using an event history approach. It yields characteristic learning mechanisms, e.g. concerning the management of expectations or actively building a case. If intermediaries overcome challenges regarding positioning, representation and the level of proactivity, they can play a precarious role in demand articulation in the context of new technologies.  相似文献   

When ‘national innovation system’ meet ‘varieties of capitalism’ arguments on labour qualifications: On the skill types and scientific knowledge needed for radical and incremental product innovations     

Andrea M. HerrmannAuthor Vitae  Alexander PeineAuthor Vitae 《Research Policy》2011,40(5):687-701

The literatures on ‘varieties of capitalism’ (VoC) and ‘national innovation systems’ (NIS) propose very similar arguments about how firms require different types of labour qualifications to pursue strategies of radical product innovation (RPI), incremental product innovation (IPI), and product imitation (PI) respectively. Despite their similar lines of reasoning, however, the VoC scholars are concerned with the skill profiles of a firm's entire workforce, whereas the NIS proponents focus on the knowledge base of scientists. Given that both literatures have developed without explicitly taking the arguments of the neighbouring discipline into account, it is thus unclear whether they explain the same, or different, phenomena. Furthermore, both literatures propose firm level arguments but test them on the basis of macro- rather than micro-level indicators. This paper therefore asks: first, does micro-level evidence support the VoC and NIS arguments that particular types of employee skills and knowledge backgrounds of scientists are needed for different competitive strategies? And, if so, do RPI, IPI, and PI firms need to employ scientists in combination with a workforce having the respective qualifications, or is it sufficient if scientists or employees alone are adequately qualified. Quantitative analyses indicate that a particular mix of scientific knowledge combined with employee skills facilitate RPI, IPI, and PI strategies. The article thus concludes that - despite their similar reasoning - the VoC and the NIS literatures indeed describe different phenomena, without being aware of the synergies created whenever adequate employee and scientific qualifications are hired together.  相似文献